Trusted Agent profile · Liverpool · Merseyside
★★★★★
1,234 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.8 out of 5 across 1,234 reviews on three platforms, including 490 Google reviews rated 4.0.
490
Reviews on Google
This office
20
Reviews on View Agents
This office
724
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotNice Building, Helpful Staff, Minor Issues to Address
I’ve been enjoying my stay in X1 Liverpool One, the building feels comfortable and safe overall. I also want to thank Stephanie for being at reception yesterday and taking the time to listen to everyone’s feedback. It’s nice to feel heard and supported as tenants.
5/5
TrustpilotI'd like to thank Emily Wood for…
I'd like to thank Emily Wood for helping me with my application as I was in an urgent situation needing to move out to a bew place, and she's been really helpful.I have previously rented with X1 and they have always been amazing with management and security. 1 time when there was no water this was resolved in a timely manner!The studio is furnished and has everything you need. I'm glad to be able to rent with them again and really recommend them, for a student or professional. They also have gyms in most of their properties & communal washing area.
Hello Martine.Thank you for taking the time to leave us such positive feedback. We really appreciate your 5-star review!Best wishes,Chloe, Copywriter.
5/5
TrustpilotCurrently Anna is dealing with my…
Currently Anna is dealing with my desire property she is really nice and friendly. I really like the way she is answering my question. Definitely recommend them.
1/5
GoogleWorst service I've ever had. I tried to contact them regarding an available property, and they put me on hold and kept transferring me without giving any information regarding viewings. The way they handle their customers is very unprofessional and irritating. I needed a place and had contacted them a month prior. At that time, they told me to contact them closer to the move-in date. Now there is no clear response, and this is really frustrating. Customers, if you have a chance to avoid this team, please do so, as they don't take their customers seriously.
Thank you for getting in touch, we are very sorry we couldn't help you with your property. We would love the opportunity to discuss this further if you would like to email hello@x1salesandlettings.com.
4/5
TrustpilotI am glad
To whom it may concern, I am very pleased with the welcoming communications by telephone calls and emails from the XI sales and letting team . Very professional.The team at the office are very welcoming, accommodating and friendly especially the viewing staff Roxanne Desmond.Roxanne Desmond was very kind and patient all through the two days of viewing , explaining A-Z of all raised concerns . In fact I will be very happy to get my tenancy through X1 and make great recommendations to family and friends in the future about the services of X1Thank you . Wishing you great heights . Chukwuka
Hello,Thank you for leaving us such fantastic feedback, we appreciate your 5-star review and will be sure to pass on your comments to the relevant team members.Best wishes,Chloe
5/5
GoogleHarrison Wood the right person in the right position! From the very beginning I was treated with respect and care. All emails are replied to within a few hours. he always asks me if I have any questions. If I have a problem, he is always there to help. 100% satisfied and would highly recommend Harrison. If you are thinking about renting in X1 and you come across this gentleman, know that you are in good hands
Hello Anna, Thank you for your fantastic feedback, we are thrilled to hear about your 5-star experience. Best wishes, Chloe, Copywriter.
5/5
TrustpilotVery professional service
Very easy to arrange a viewing. Very helpful and friendly over the phone. And Robert was great at the viewing giving us ideas on what could be done with the flat and very punctual.
Thank you :)
5/5
TrustpilotElisha couldn’t have been more helpful
Elisha couldn’t have been more helpful and accommodating during our viewings. The original flat we planned to view had sold, but she worked to find other suitable flats, available at the same time. One of our group was a tad late, but she let us go back and view the first flat again. Very friendly, kind and responsive over the phone and email.
Thank you, Rebecca. We will make sure to pass on your review to Elisha!
1/5
TrustpilotAvoid at all costs! Terrible company
I am almost certain the majority of these posts are written by bots. First of all the pictures of our flat didn't reflect the flat we moved in to. We moved in and it hadn't been cleaned, tobacco and cannabis down the sofa and huge dustballs everywhere.
We’re sorry to hear that your experience with X1 fell below expectations. We appreciate the concerns you have raised regarding the condition of the property, communication and maintenance during your tenancy. Some matters relating to communal areas, including the lift, are managed by the separate building management company, although we understand your frustration if this responsibility was not communicated clearly. Where end-of-tenancy deductions are disputed, the independent deposit adjudication process allows both parties’ evidence to be considered and we respect the outcome of that process. We would also like to reassure you that the reviews left by our residents reflect their individual experiences with X1. Thank you for taking the time to share your feedback.
1/5
TrustpilotUnprofessional service and a total waste of time
I had been communicating back and forth with an agent named Mildred to arrange a property viewing. After coordinating the details, I arrived at the viewing on time, but the agent was a complete no-show. To make matters worse, there was zero communication, no call, no message, and no explanation provided. Leaving a prospective tenant standing outside without notice is ridiculous and completely unprofessional. I would strongly advise exercising caution before dealing with this agency.
5/5
TrustpilotIt was great
It was great. Elisha was very lovely and was already waiting for me. she showed me around and answered all my queries without any hesitation.
4/5
TrustpilotX1 Flat- Salford Town Hall
X1 and especially Shuaib Hussain are very helpful in resolving ongoing repairs and queries. Shuaib has been quick to respond to repair requests taking the stress away from a number of issues.
Thank you very much for taking the time to leave this review. We’re pleased to hear that Shuaib Hussain has been helpful in resolving your repairs and queries, and that his responsiveness helped reduce the stress around maintenance issues. We’ll be sure to pass on your kind feedback to him. If there’s anything further we can assist you with, please don’t hesitate to get in touch.
5/5
TrustpilotVery positive experience
Property purchase is often a very complex and lengthy process but surprisingly my experience with X1 was completely different, all thanks to Amy Mossop and her constant help along the whole process. I'm glad we didn't have to wait ages to complete.
5/5
GoogleAana was really helpful with us with the viewing
Thank you for your review Akash, We are happy Anna could help!
5/5
TrustpilotThe Star of X1 Lettings
I had the pleasure of chatting with Elisha both through email and at my viewing. She was extremely bubbly, welcoming and knowledgeable with any questions or queries that I had about the property. I have never had a letting agent reply so quickly and be so proactive when sorting out an application, everything was completed in less than 24 hours!!! Elisha you are a STAR :)
Thank you Georgia!
5/5
TrustpilotHarrison has been amazing!
Harrison has been a great help. Being young and it being my first time doing something like this, I had a million questions which probably seemed very silly, however Harrison answered my questions quickly and made everything easier for me to understand. He cleared everything up for me when I needed and make the process feel as supported as possible. I cannot fault it at all. Hoping that my review stays the same after moving in but I am confident that it will be great. Again, special thanks to Harrison :)
Hello Isabel, Thank you for taking the time to leave us a 5-star review. We are happy to hear about your positive experience with X1, and will be sure to pass on your feedback. Best wishes, Chloe, Copywriter.
5/5
TrustpilotMove In review
I would just like to say a massive thank you to Luke Barnett and Kieran Johnson.
Thank you Kieran!
5/5
GoogleIsabella is excellent :)
Thanks :)
5/5
GoogleLuke was really helpful and showed me around and answered any questions that I had on the different sized studios!
Thank you!
5/5
TrustpilotJevan was great
Jevan was great, had a nice viewing of a studio with him, gave me all the info I needed, very helpful in answering questions.
4/5
TrustpilotIt was always hard to get through to…
It was always hard to get through to the department which was mainly incharge but Jevan was helpful all through the process.
5/5
TrustpilotProfessional Service
Elisha was very polite and professional. The interactions have always been pleasant and she is constantly helpful.
Thank you!
5/5
GoogleElisha at X1 Liverpool showed me around multiple properties today and was absolutely brilliant. She was so efficient, really informative, and took the time to answer all my questions. She made the whole experience feel easy and stress-free. Super friendly, helpful, and professional throughout. Thanks so much, Elisha!
Thank you!
1/5
TrustpilotCalling the investors, DO NOT buy and rent with X1
I invested a property with X1 Developer, inclusive furniture pack (which when the property completed furnitures will include in it). Paid deposit on the 05/Nov/2015. Completion after 2yrs which is on the 2017 but delayed. Building completed on 22/12/2020. As signed on the contract. First year Rent guarantee at 6% net return on purchase price. Flat rent out on the 5/March/2022, lower than market price. X1 Letting give me the reason was due to covid, market is down and it’s not easy to find the tenants. I accepted with the low price to rent it out. One year contract end on the March 2023, before renewing the contract, agent contact me saying can increase the rent because this is what the market at. We agreed on the price with the tenants to continue the contract. Rent were delayed I do not know why. Contacted the agent and ignored my email and phone calls. After a while got the email saying she is leaving the company. Anyway I am still getting the old rent until the tenants moved out October 2023. Then that’s where another problem started, my flat is unfurnished that is the reason the rent was low. (But I paid for the furnitures pack to completed with the property). I trusted X1 developer from purchased the property with them to letting with X1 letting. From October I have been chasing for them to furnished my property until now, the problem is unsolved. During this chasing period, furnitures are finally ordered at the beginning of this month but waiting for the delivery date until now hasn’t updated me yet. Then I requested to send me the invoices and no response. And my flat been empty for 4 months now. The agent who handles my case been ignoring my calls and stopped responding my emails. Now I just want the money I paid for the furnitures pack. Warning to the overseas investor if your not in the country it’s likely that you’re will be trapped. I would not suggest to any of my families and friends to invest with the X1 Company in the future. Very disappointed experience with them.
Hello,We have sent you a request for information so that we can investigate the issues stated within your review. Please when you receive this can you send over your email address so that we can contact you.Kind regards,Chloe, Copywriter.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
