X1 Lettings Liverpool reviews

★★★★★ 5/5

Trustpilot

Professional Service

Elisha was very polite and professional. The interactions have always been pleasant and she is constantly helpful.

Eneith · 1 April 2026

★★★★★ 1/5

Trustpilot

Calling the investors, DO NOT buy and rent with X1

I invested a property with X1 Developer, inclusive furniture pack (which when the property completed furnitures will include in it). Paid deposit on the 05/Nov/2015. Completion after 2yrs which is on the 2017 but delayed. Building completed on 22/12/2020. As signed on the contract. First year Rent guarantee at 6% net return on purchase price. Flat rent out on the 5/March/2022, lower than market price. X1 Letting give me the reason was due to covid, market is down and it’s not easy to find the tenants. I accepted with the low price to rent it out. One year contract end on the March 2023, before renewing the contract, agent contact me saying can increase the rent because this is what the market at. We agreed on the price with the tenants to continue the contract. Rent were delayed I do not know why. Contacted the agent and ignored my email and phone calls. After a while got the email saying she is leaving the company. Anyway I am still getting the old rent until the tenants moved out October 2023. Then that’s where another problem started, my flat is unfurnished that is the reason the rent was low. (But I paid for the furnitures pack to completed with the property). I trusted X1 developer from purchased the property with them to letting with X1 letting. From October I have been chasing for them to furnished my property until now, the problem is unsolved. During this chasing period, furnitures are finally ordered at the beginning of this month but waiting for the delivery date until now hasn’t updated me yet. Then I requested to send me the invoices and no response. And my flat been empty for 4 months now. The agent who handles my case been ignoring my calls and stopped responding my emails. Now I just want the money I paid for the furnitures pack. Warning to the overseas investor if your not in the country it’s likely that you’re will be trapped. I would not suggest to any of my families and friends to invest with the X1 Company in the future. Very disappointed experience with them.

MST · 1 February 2024

★★★★★ 5/5

Google

Elisha at X1 Liverpool showed me around multiple properties today and was absolutely brilliant. She was so efficient, really informative, and took the time to answer all my questions. She made the whole experience feel easy and stress-free. Super friendly, helpful, and professional throughout. Thanks so much, Elisha!

Sophie · 1 August 2026

★★★★★ 5/5

Trustpilot

Great service from Jevan

Jevan was lovely and replied to messages with any questions I had really quickly and continues to do so! Thanks

Najma · 12 October 2026

★★★★★ 5/5

Trustpilot

Great Staff, best experience with Laura Hannah!

I was nervous about the whole process but Laura made it extremely easy!! It felt like my sister was helping me secure my room! She was patient, communicated fast and clearly and guided me through the entire process, and trust Laura to be very honest about every detail! She is the BEST!! If you are looking to rent with X1, you should ask to see and speak to LAURA HANNAH!

Afia · 23 July 2024

★★★★★ 5/5

Trustpilot

Beautiful Flat

After looking for a place to live for 7 months X1 lettings accepted myself and my boyfriend and we now have the most beautiful home and couldn’t be happier. We’d been to so many viewings with other companies and never got accepted due to the rental market being so busy at the moment, but X1 got us started immediately and were so helpful. Special mention to Jodie who made our experience really smooth and easy and she was super quick at responding to us!We are more than happy with our home.

Ellie · 7 January 2024

★★★★★ 3/5

Google

It took them four months to fix something that was a serious nuisance. Another thing took them two months to fix and was fixed in 5 minutes. Don't expect them to run to you when something breaks, they take their sweet time. Also, apparently a disgusting mouldy shower cabin is just a minor problem (would be interesting to see the state of the bathroom of the person who said that).

Riise · 20 September 2026

★★★★★ 5/5

Trustpilot

Jevan has been very helpful throughout…

Jevan has been very helpful throughout the booking and viewing process that I had at X1 the Campus.

Aaditya · 12 October 2026

★★★★★ 5/5

Trustpilot

have been a tenant with X1 lettings for…

have been a tenant with X1 lettings for the past 5 years and my experience has been excellent. The flat I moved in before covid was immaculate and well maintained. Whenever there was a small maintenance issue , X1 lettings fixed it so quickly. Their staff was always professional and helpful especially Will Davies and Naomi in maintenance & above all Senior account manager Julia Drayton - who I dealt with for over 3 years . I found Julia always helpful , professional & responsive on both calls and email. There were occasions when Julia went the extra mile to help me negotiate the rent increase with my landlord and always came back with outcome that worked for me. Even during end of tenancy , Julia was super helpful and made my transition so easy. I can’t thank enough Julia and X1 lettings for the great experience. I would highly recommend the agency for lettings. If I ever moved back to Manchester, I would prefer to rent with them again.

Imran · 26 April 2025

★★★★★ 5/5

Trustpilot

It was fun meeting new faces and the…

It was fun meeting new faces and the pizza was delicious thank you Peter and Michael and Phil

Maroua · 6 October 2026

★★★★★ 5/5

Trustpilot

Ethan is a nice guide.

Throughout my visit, Ethan was kind and on time, and he was happy to answer any questions I had. Unfortunately, it took almost two weeks to start the rental process after I viewed the place, so because of this long time of process I had to relocate. So, if you want to rent this place, I think you should start emailing people in x1 before a month, because sometimes they will not answer.

GIRMA · 22 March 2024

★★★★★ 5/5

Trustpilot

Liverpool sites

I had two viewings in Liverpool with Elisha. She was on time, professional and friendly from the start. While showing me the properties she was knowledgeable and very helpful and knew all the answers. I let her know that I was interested in other properties in the area and she managed to arrange a viewing for an hour later. I’m very appreciative for her help.

Morgan · 6 October 2026

★★★★★ 1/5

Trustpilot

Please go to anyone except X1 Lettings

I have had experience renting from various letting agents in the past, and I must say that none of them have truly excelled at their job. However, my experience with X1 Lettings has been the worst by far. Their ability to communicate effectively between teams is practically nonexistent, and the number of mistakes attributed to 'human errors' during both the application process and maintenance procedures is entirely unacceptable.Issue 1:The application process was significantly delayed due to the agents sending out incorrect online forms, which took a full two weeks to resolve. This delay was not the fault of X1 but rather a third-party company responsible for providing the forms. Both companies passed the blame back and forth, leaving us in limbo. During this period, we were in constant contact with both companies, emphasizing the urgency of getting our contract signed and moving in, as I and two others had nowhere else to live. We finally reached a resolution by visiting X1's offices in Liverpool city center and refusing to leave until we received a clear answer on when we could move in. X1 seemed to grasp our urgency through our direct approach, and we received the keys the following day.Issue 2:Upon moving into the house, we conducted a thorough inspection to ensure everything was in working order and discovered four maintenance issues:The shower had only two temperature settings: scalding hot or freezing cold, depending on whether the boiler was on or not.The washing machine emitted a foul odor upon opening the door, which persisted even after several empty cycles.One of the bedroom mattresses was well past its usable date and showed significant wear and tear.There was a microwave in the kitchen without a plug, and despite reporting this issue multiple times, it still remains unused in our kitchen, also unclean from the previous tenants.The mattress was eventually replaced about three months into our tenancy. The washing machine, after multiple cycles and the use of washing machine cleaner, is now "functional" but still not up to par considering the rent we pay. The microwave remains in the kitchen unused and filthy six months later.As for the shower, it took X1 an astonishing four months to send someone to inspect it. The maintenance manager's excuse for the delay was that they were preoccupied with other student properties and had not been able to address our issue promptly. After the four-month inspection, the consultant informed us that we needed a new valve or potentially a new shower, which might incur costs and require landlord approval. To make matters worse, after the consultant left, we discovered that there was now no hot water going to the shower, only cold water. We were told that someone would come to fix it soon, so we endured the inconvenience for a few days.A month passed without any communication from X1. When I inquired about the status, I was informed that someone had mistakenly marked the job as completed, and they thought it had been resolved. They offered to send another consultant to assess the shower. The second consultant arrived a few days later and gave us the same diagnosis as the previous consultant one month ago, stating that we needed to wait for landlord approval. It has now been two weeks since that appointment, and when I asked the X1 agent for an update, he responded that they were still awaiting landlord approval. As a result, we have been traveling elsewhere to wash for the past two months.In conclusion, my experience with X1 Lettings has been highly frustrating and disappointing. I strongly advise against renting from them.

Adam · 6 October 2023

★★★★★ 5/5

Google

“I had a fantastic experience working with Ms. Charlotte from the X1 letting tenancy team. She was incredibly helpful and professional throughout the entire process. Thanks to her quick actions and guidance, my accommodation issue was resolved very smoothly. Highly recommended!"

Zeeshan · 11 August 2026

★★★★★ 5/5

Trustpilot

Great service from Josh

Recently moved in to an apartment in Manchester and just wanted to say a big thanks to Josh for helping get everything sorted. Unfortunately the staff member I was dealing with before left the company but Josh contacted me swiftly and helped complete the application process and get me moved in, which is massively appreciated as I needed a place to move in to quickly. Thanks again Josh, hopefully you get some recognition!

Owen · 29 February 2024

★★★★★ 1/5

Trustpilot

Breaking the law - let's see what Trading Standards think

X1 are trying to charge me for a "sparkle clean" after my 2.5 year tenancy, despite it being left in a spotless condition as evidenced by their 200 photos they sent me in the check-out report. They themselves said that the property is in a "reasonable" condition.I now need to either pay £48 for a "sparkle clean" when they haven't even told me what needs cleaning, or pay £60 to dispute it via Reposit. Their response to my rejection via Reposit was simply "Sparkle clean".Under the Tenant Fees Act 2019 it is illegal to charge a tenant for a professional clean after the tenancy.I will not be paying a charge via Reposit since they have an ongoing relationship with X1 and will likely side with them. Instead, I will block payments from Reposit through my bank and go to Trading Standards instead.Know your rights people, don't let these companies absolutely rip you off!

Leon · 8 September 2023

★★★★★ 1/5

Trustpilot

Avoid X1 at all cost…

If you are a parent looking at X1 accommodation with your child, I would very strongly advise you to look elsewhere. X1 are to be avoided at all cost. They make you jump excessive hoops to prove your financial credentials. Your bank statement and pay slips aren't enough . They insist on employer references and the uploading of an excessive amount of ID checking documents. Then when you get to the property you will find it is nothing like the show flats or the website descriptions. Next your child will have to waste hours reporting the endless faults and shoddy repairs. When they or you try to email the named staff, replies will take in excess of a month and won't resolve the issues when they do come. Also if you have the misfortune to already be living there I suggest deducting your deposit out of the final rent as they don't pay the deposits back either. They use a system of complex online appeals presumably in the hope you wont keep pursuing them. Even when you have photos proving no damage they think you should pay for stuff like wear and tear of shower sealant!UPDATE SEPT 2023As expected this appalling place continues to be a nightmare. Another property (Arndale House) and another deposit has not been returned, despite the place being left cleaner than when the tenancy started and with photos to prove it! They are currently trying to claim that they should keep money back because of wear and tear - regrouting the shower and replacing the shower curtain and shower head! In addition the flat had no Wi-Fi for a month and no hot water for a week. Compensation was requested as both these are paid for in the rent. The compensation claim was rejected and no explanation given.

Customer · 7 September 2023

★★★★★ 1/5

Trustpilot

This is one of the worst agencies I’ve…

This is one of the worst agencies I’ve ever worked with. Unorganised and unprofessional service. The contract they gave you is absolutely terrible. I was forced to pay £600 “re-let fee” instead of £50 even I found a new tenant by myself and they don’t even have to do anything just to send a new contract…

Yuliia · 20 April 2026

★★★★★ 5/5

Trustpilot

Excellent viewing

Elisha was lovely, super friendly , answered all my queries and explained the process well.

Mary · 8 October 2026

★★★★★ 5/5

Trustpilot

Elisha was great

Elisha was great, answered all questions I had and gave me all of the information I needed.

Mr · 25 September 2026

★★★★★ 1/5

Trustpilot

Avoid avoid avoid

Avoid avoid avoid! This whole company is a joke! Award winning? An award for “I can’t be bothered” maybe! My partner and I are applying for a flat, 6 weeks later we’re still no further forward. There has been no communication, no updates, you have to chase them multiple times before you get a response, if at all. My emails and calls are ignored and you can’t speak to anyone. 6 weeks to sort out references? What a joke. We have uploaded and provided the documents within a day, nothing has happened for weeks despite chasing daily. If they need any additional documents they won’t tell you until you literally HOUND them for a reply. Everyone I spoke to can’t be bothered, is rude and dismissive. Asthy the property manager is virtually impossible to get a hold of, her emails are two word replies. I can’t put into words how annoyed and angry I am that they have wasted 6 WEEKS where we could have been applying for other properties in the meantime. My partner needed to provide additional documents to satisfy their requirements which again he did within an hour and now, at the time of writing, there is still no update. It’s been 4 days. I only found out we needed to give them additional al information because I refused to get off the phone until I got an update. They wouldn’t have even bothered to contact us to tell us that had I not chased. My partner and I are both working professionals, no pets, no smokers, good credit score and salary and now they’re requesting guarantors. For a flat that’s worth £1250 a month? It’s a joke. Avoid at all cost!!!

Anna · 8 August 2023

★★★★★ 5/5

Trustpilot

Elisha was great with information

Elisha was great and provided me with all the required information while I viewed the property.

Prakhar · 23 September 2026

★★★★★ 1/5

Trustpilot

HORRIBLE COMPANY

Horrible experience with this letting company. We were contacted to take apartments through our company, to which we had meetings in the Manchester office regarding. They requested holding fee which we paid within the day of them asking, then nothing.... no contact regarding anything. We had to contact them asking what was going on, when will referencing be done etc, to be told they are busy and will get to us. After 4 weeks they said they will send us a link to do the referencing which we never got! Then a email to say we failed referencing due to the length of our company. The Reception team have no idea what they are doing and the manager Jayne is very rude and never has time and gave lie after lie, and was clearly trying to do this behind everyones back. When told we wanted all of our money back we were told NO REFUNDS! when I went down to the office, Jayne just gave excuse after excuse and then agreed to refund us and also then blamed one of her members of staff, saying she doesn't know what she's doing. It was a lie after a lie with this company and a waste of a month of work for our company with no sincere apology from anyone. The Manchester office clearly needs a new manager. Disappointing experience to say the least.

Megan · 19 July 2023

★★★★★ 5/5

Trustpilot

My agent Roxanne was incredible the…

My agent Roxanne was incredible the entire way through my moving period. A very polite and respectful lady who is always reliable. Whenever I had any issues or enquiries she was there immediately, without hesitation and always talked me through everything in amazing detail, making sure everything was clear and understandable. My move couldn’t have been as smooth and easy without her help!

Ben · 17 July 2024