X1 Lettings Liverpool reviews

★★★★★ 5/5

Trustpilot

Easy Move In

I would like to thank Gwyn for making my move in to my new home at X1 Media City very straightforward and easy. Communication was prompt and all issues were dealt with quickly!

Rohit · 1 April 2026

★★★★★ 1/5

Google

This is the worst letting agency I’ve dealt with, avoid if you want a stress free tenancy. Since moving in, I've faced a constant stream of issues. They rarely respond to calls or emails and often fail to follow up as promised. I was supposed to move into Arndale House but was informed just three days before that a major leak made it uninhabitable, so I was relocated to The Edge. On move-in day, the entrance fobs didn’t work, meaning we would be stood waiting outside for ages to be let in. This issue went on for weeks, meaning we would be worried coming home that we could not even enter our own building. Reception is always unstaffed, making it difficult to retrieve packages, letters, or get assistance. The door to the office is often left unlocked so anyone can walk in. Letters and parcels get left scattered around. Once, a fire alarm went off for hours because no one was present to silence it. X1 blames an external company for these issues, but as the letting agency, surely they have a duty of care to work with a company that operates the building properly? What is the point in having a reception with nobody manning it? The staff are unhelpful and lack empathy. They tell you false promises that they will sort issues and then nothing happens. At one point, the locks on my room door were changed without notice, leaving me locked out with an unusable key. This is an issue that has been on-going for over a month. They have no urgency to help their tenants and only email when it is about money owed. I’m incredibly disappointed and will not be renting from them again.

Lucy · 18 November 2024

★★★★★ 5/5

Google

I like the location of this building, it's perfect for me to have walks by the docks and relax. It's quiet and the neighbors on my floor are respectful. Security is great, living here makes me feel safe and at ease. My tenancy care manager Jasmine Syed is lovely, a very nice lady that will always ensure to reply back to any of my enquiries. There was some key mix-up on my move-in day but she helped me right away with this issue, there was no delay and the tenancy progress was smooth. I highly recommend living here, the location and staff are excellent.

Nilo · 16 October 2024

★★★★★ 1/5

Trustpilot

Unbelievable and appalling company

Unbelievable and appalling company, do NOT rent with them. After reading the reviews and speaking with the staff, I took the wrong turn in moving into one of the properties. Just a few things to mention if you're thinking of renting with this lettings company:- Upon arrival to our new flat, it was filthy. The floors were covered in paint and dust, the kitchen counter tops had food and rubbish on them, and the flat was a state. We were not reimbursed for this. However, upon leaving the flat this past month and scrubbing the flat from top to bottom for two days, we recieved a £278 deep cleaning fee. Honourable mention to the broken toaster that we had within the flat which was photographed and written in our opening inventory at the beginning of our tenancy. We were then charged for the broken toaster at the end of our tenancy as "we broke it". - X1 and any block management team have a terrible relationship. The block management company, Inspired Property Management, were disputing with staff members for whatever reason therefore bin chutes to all floors were overflowing, causing a fly infestation on EVERY hallway. The post room was overflowing with rubbish and letters, some times we were even so lucky for Hello Fresh or Gousto boxes to be sat there for several weeks. The lift was vandalised with writing all over the mirrors and rubbish within, but that's when the lifts working so good luck if you're on the 7th floor. The whole building was DISGUSTING and there was no action taken from X1, just encouragement to contact Inspired PM to sort the issue. Tenants were not reimbursed or apologised to for this and upon leaving the flat, the issue was still unresolved. As I'm aware, the sewage has now exploded in the basement where the tenant car parking is (£100 extra per month for a space btw) so I give it five months before that's sorted.- The staff turnaround within the company is extremely high. The staff themselves are trying their best within a horrid company but they receive no support or aid from the management within. They are understaffed within the company yet the management tend to ignore this and increase their workload, pushing them to mange more issues that they cannot handle. They are told to increase all prices for tenants, such as the key card/fobs are manufactured and bought for less than £5 but tenants are charged £35 if they are broken or lost. They will assign one individual person to manage four buildings of over 300 rooms so issues are resolved within a month if they're not urgent. The management within X1 expect staff to do maximum effort on minimum wage which is appalling and why so many tenants, including myself, are unhappy with everything with their supposed homes. Upon reporting many issues regarding the flat, many remained unresolved by the end of my tenancy and then I was charged for these as it was apparently my fault.- Don't have an emergency or a problem over the weekend or Christmas: X1 are closed then so you're not allowed.If you are to rent with X1, please be wary that the staff do not get paid enough for the roles and the company is a walking disaster. You will be overcharged at the end of your tenancy regardless of if you leave it in perfect condition and you will be exploited of all your money to try and afford rent in a small apartment filled with the cheapest IKEA furniture. P.S they will charge you £36 to change a light bulb :)

Claire · 27 September 2024

★★★★★ 5/5

Google

Harry and the team consistently demonstrate professionalism in their service. Grateful for their prompt attention to my flat's maintenance needs. Thank you for your exceptional work! ---- I also wanted to extend my thank you to Jasmine, my tenancy care manager: I have had the pleasure of interacting with her for the past few years. Jasmine provides outstanding service, handling all administrative matters with great expertise and thoroughness. Her clear and timely communication, along with a proactive approach to ensuring tenant satisfaction, has made my renting experience smooth and hassle-free. Thank you.

Ksenija · 23 September 2024

★★★★★ 5/5

Trustpilot

Mikey was great very friendly

Sinchana · 18 September 2026

★★★★★ 1/5

Trustpilot

Landlords beware of this company

This company manage 4 properties for me. They have failed to pass on the rent for all 4 for a two month period. No explanation at all. They really do not seem to care. When I told them I would be warning other landlords about them they really couldnt have shown less interest. This is not a trustworthy company. Please do not trust them to manage your properties. Landlords - beware!

D · 12 May 2026

★★★★★ 1/5

Trustpilot

Would NOT recommend X1 Salford to any…

Would NOT recommend X1 Salford to any Salford University students : ( Particularly POOR customer service from Caroline Davies, Daniel Godewski and Rachelle Novotas. Despite the accommodation being empty from 15 Aug 2024 and initially stating she could move in earlier than 16 September, they will NOT allow daughter to move in early even though she offered to pay a week extra. This has had a HUGE Impact on her well being her full time NHS course starts the Same Day and we live 3 hours away. Not including the support she was due to give in the weeks before for year 1 students and for freshers fair. Edit following response Thank you Chloe for your response.TO CLARIFY As soon as saw move in date my daughter was told by, it was either Paige / Dora that if she needed to move earlier, this would NOT be a problem and to get back in touch as soon as she had her timetable. She got in touch and was told by Rachelle on 08/07/24 that YES it is possible for her to move in early and just pay for the week. However when we tried to progress this, she was told this was no longer possible.I believe that this should have been honoured!

Nikki · 5 September 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

I actually just started to apply for an accommodation in X1 Liverpool One and I really do appreciate the help I’ve been getting through out this process.Thanks to Emily Wood for helping transfer my application process for X1 the studios to X1 liverpool one after I realised I was making a mistake with the locations. Laura Hannah was in charge of the next step of Imy application and she was an absolute sweetheart. She helped me through every process and she was very patient with me.The Reference link from LetAlliance kept blocking me from accessing the website and Laura tried her possible best to solve this. She was always ready to resend the links and also adviced me to contact letalliance. Her responses were prompt as well. I’m really glad I could use so much help.Although I’ve been seeing a number of negative reviews for X1, I am still optimistic that I’ll have a great time there given the few positive reviews.

Stephanie · 23 August 2024

★★★★★ 1/5

Trustpilot

Poor

My daughter lives in X1 accommodation. On moving in the kitchen was filthy & the freezer was so iced up you couldn’t fit anything in it. Repair/maintenance service is shocking. Both lifts in the building out for days, fridge in flat broken for 10 days, they keep being promised temp fridge but still not received. Communication is poor they take the rent but don’t provide a good repair/maintenance service. Would not recommend!

Joanne · 26 April 2026

★★★★★ 5/5

Trustpilot

Elisha was amazing

Elisha was amazing, answered all questions we had and made everything clear on what to do next. Her happy personality made the viewing perfect.

Charlotte · 23 April 2026

★★★★★ 1/5

Google

When first moving in, there was mould on the shower head and on the bed, which should've been replaced a long time ago. Elevator issues especially during move in day, even after it would be broken for weeks at a time and only working for one week. Renovations were made in the kitchen whilst tenants had nowhere to cook for days as there was no hob or oven. Poor communication for getting issues fixed within the flat. Very poor communication when trying to get the deposit back as I have only been met with automated emails. Overall, if you want a pleasant experience for a student accommodation, this is not it.

Emmanuel · 19 September 2025

★★★★★ 1/5

Google

Absolutely Disgraceful Service - Avoid X1 Sales and Lettings at All Costs! If I could give X1 Sales and Lettings a zero-star rating, I would. My experience with them at X1 the Edge has been nothing short of a complete nightmare from start to finish. Firstly, the room was advertised with "24-hour security," a blatant lie as security was only present between 8 PM and 6 AM. This false advertising is just the tip of the iceberg. Upon moving in, the room was disgustingly dirty, with leftover food rotting in the fridge from previous tenants, a clear sign of their complete disregard for basic cleanliness. Throughout my tenancy, I reported numerous maintenance issues that were consistently ignored. The most egregious issue was the complete breakdown of the building's boiler for two weeks in December, leaving us without heating or hot water during the coldest time of the year. To add insult to injury, despite multiple attempts to contact them about compensation, I was repeatedly told someone named Harrison would contact me within 1-5 days. Unsurprisingly, I never received a call back. It's now September, and I'm still waiting. Their communication is appalling; they are impossible to reach and consistently fail to follow up on critical issues. To top it all off, I was charged a late key handoff fee, even though their offices were closed on the day the keys were due. I returned them the very next day, yet they still had the audacity to charge me! While not directly their fault, the lack of daytime reception also meant packages were constantly not being delivered. This added even more frustration to an already unbearable living situation. In summary, X1 Sales and Lettings is a poorly managed, dishonest, and utterly incompetent agency. Save yourself the stress and money, steer clear of them at all costs. You'll thank me later.

Michael · 12 September 2025

★★★★★ 5/5

Google

Leah Smith was assigned to be my account manager at X1 Letting. I found her to be an amazing A/C manager. She is always delivering much more than what I expect as a client. She is on top of matters, prompt in her responses, gives the right advice at the right time , and always keeps me updated with any matter related to my properties which under the X1letting management. She is a type of an account manager that really makes a difference.

Ahmad · 27 June 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Amy from X1 Sales for the sale of my property, and I must say, the experience was nothing short of exceptional. From our initial consultation to the final closing of the sale, Amy demonstrated the utmost professionalism, knowledge, and dedication to ensuring a smooth transaction. One of the things that stood out to me was the level of communication. Amy was always available to answer my questions, no matter how trivial they seemed. They explained the legal jargon in terms that were easy to understand, which greatly eased my anxiety about the process. Their prompt responses and regular updates kept me well-informed at every stage of the sale. I would highly recommend them.

Marlena · 27 June 2024

★★★★★ 5/5

Google

This review is aimed at Amy Mossop. Amy has worked tirelessly over the last 18 months to sell not just 1 but 15 one bedroom studio apartments for me. I have bought and sold many properties over the last 12 years and Amy is by far the hardest working Agent I’ve had the pleasure of dealing with always polite always quick to reply to my emails and kept me in the loop every step of the way, no chasing! if there was an option to give 10 stars, I’d give them! Every company needs an Amy ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Shaun · 27 June 2024

★★★★★ 1/5

Google

Absolutely the worst management I’ve ever dealt with X1 Management is a complete nightmare. They never reply to emails. I have sent multiple emails to Harrison and never once received a proper response. Every time I call, I’m told, “Only Harrison can solve this/I will pass your message to Harrison, he is not available right now he will get back to you”, but guess what? never received a single phone call. When I first moved in, the room was in an appalling condition, the bed was broken, the heater didn’t work in the middle of peak UK winter, the dining table in the kitchen was broken, and the sofa was filthy. When I complained about the heater, it took them over a month to fix it, forcing me to sleep in freezing cold temperatures. Now that I’ve moved out, the misery continues. It’s been over 15-16 days since I left, and I have received zero updates about my deposit. I’ve sent multiple follow-up emails (again, to Harrison, no surprise, no reply) and called the office, only to be told I will get my deposit “when everyone moves out.” Since when does my deposit depend on other people’s tenancy? Even more infuriating, people who moved out before me have already had their deposits processed! This is the most unprofessional, unresponsive, and incompetent management team I have ever encountered. If you value your time, your money, and your sanity, stay far, far away from X1 Management.

Shahneel · 13 August 2025

★★★★★ 5/5

Trustpilot

The place is great

The place is great , and people around are amazingg. Stefanie is lovely, thanks for the coffeee!!❤️

Shubal · 13 May 2026

★★★★★ 5/5

Trustpilot

Nice Building, Helpful Staff, Minor Issues to Address

I’ve been enjoying my stay in X1 Liverpool One, the building feels comfortable and safe overall. I also want to thank Stephanie for being at reception yesterday and taking the time to listen to everyone’s feedback. It’s nice to feel heard and supported as tenants.

Darce · 11 June 2026

★★★★★ 5/5

Trustpilot

I'd like to thank Emily Wood for…

I'd like to thank Emily Wood for helping me with my application as I was in an urgent situation needing to move out to a bew place, and she's been really helpful.I have previously rented with X1 and they have always been amazing with management and security. 1 time when there was no water this was resolved in a timely manner!The studio is furnished and has everything you need. I'm glad to be able to rent with them again and really recommend them, for a student or professional. They also have gyms in most of their properties & communal washing area.

Martine · 24 May 2024

★★★★★ 1/5

Google

Worst service I've ever had. I tried to contact them regarding an available property, and they put me on hold and kept transferring me without giving any information regarding viewings. The way they handle their customers is very unprofessional and irritating. I needed a place and had contacted them a month prior. At that time, they told me to contact them closer to the move-in date. Now there is no clear response, and this is really frustrating. Customers, if you have a chance to avoid this team, please do so, as they don't take their customers seriously.

Sharon · 9 January 2026

★★★★★ 4/5

Trustpilot

I am glad

To whom it may concern, I am very pleased with the welcoming communications by telephone calls and emails from the XI sales and letting team . Very professional.The team at the office are very welcoming, accommodating and friendly especially the viewing staff Roxanne Desmond.Roxanne Desmond was very kind and patient all through the two days of viewing , explaining A-Z of all raised concerns . In fact I will be very happy to get my tenancy through X1 and make great recommendations to family and friends in the future about the services of X1Thank you . Wishing you great heights . Chukwuka

C · 17 May 2024

★★★★★ 5/5

Google

Harrison Wood the right person in the right position! From the very beginning I was treated with respect and care. All emails are replied to within a few hours. he always asks me if I have any questions. If I have a problem, he is always there to help. 100% satisfied and would highly recommend Harrison. If you are thinking about renting in X1 and you come across this gentleman, know that you are in good hands

Anna · 27 June 2024

★★★★★ 5/5

Trustpilot

Very professional service

Very easy to arrange a viewing. Very helpful and friendly over the phone. And Robert was great at the viewing giving us ideas on what could be done with the flat and very punctual.

Diane · 9 December 2025