Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUnfortunately, that staff isn’t helpful and their emergency lines aren’t actually useful, it takes them too long to fix issues that happens in the room ( electricity, etc)
Ahmed · 29 September 2022
Agent replied · 29 September 2023
Good morning Ahmed,
Many thanks for taking the time to leave a review of X1 Lettings today.
Sorry to hear this - it would be great if we could investigate this further. We would please encourage you to provide us with some further detailed feedback by contacting us. Please email liverpool@x1management.com
We look forward to hearing from you.
Best regards,
X1 Lettings
★★★★★ 5/5
TrustpilotGreat experience. Jamie & Bibi
Great experience.I met Jamie & Bibi today for st Patrick’s day…they were so lovely and helpful. & thanks for all the free GuinnessSuch a great representation of your company.I would 100% recommend!
Erin · 17 March 2022
Agent replied · 29 September 2023
Hello Erin,Thank you very much for this review - we are so pleased to hear that you enjoyed our St. Patrick's Day event!Best wishes,X1 Lettings
★★★★★ 5/5
TrustpilotI loved the property
I loved the property. Fiona took her time to show me round and make me feel comfortable. I can already see my family here.
Nene · 8 February 2023
Agent replied · 29 September 2023
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
★★★★★ 2/5
TrustpilotX1 had a key card issued not under my…
X1 had a key card issued not under my name nor my tenants’. It’s worrying that they don’t seek me or my property manager’s agreement before they issue a key card! I only found out because x1 sent me an invoice to that key card, could have cause serious security threat!I cannot trust them with my property.
Sophia · 22 December 2022
★★★★★ 5/5
TrustpilotI was looking for an apartment to move…
I was looking for an apartment to move in asap and will helped speed up the process they took care of everything and kept me up to date every step!
Hussain · 19 May 2022
Agent replied · 29 September 2023
Hello Hussain, Thank you so much for your lovely review and taking the time to share your feedbackBest wishesX1 Lettings
★★★★★ 5/5
GoogleI dealt with a girl called Stephanie and she was very helpful would recommend her to anyone. Thanks for all your help Stephanie
Mathew · 19 December 2024
★★★★★ 5/5
TrustpilotEveryone was great but Ashty Faeq did…
Everyone was great but Ashty Faeq did great work and got everything sorted 2 days before move in date. Very efficient!
Chigz · 6 April 2023
Agent replied · 29 September 2023
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
★★★★★ 5/5
TrustpilotExcellent service from the start from…
Excellent service from the start from Rosa. Once she understood our needs, she found the best solution for us. Really helpful during the viewing. Excellent!!!
SJ · 18 November 2022
Agent replied · 25 November 2023
Hello,We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
★★★★★ 5/5
GoogleLucas in the office was brilliant whenever we needed maintenance he made sure it was done in a timely fashion and always very helpful
Jan · 2 December 2024
★★★★★ 5/5
TrustpilotVery quick application process, the agents were very helpful and always ready to help. They responded to all of our emails and on time.
Very quick process, the agents were
Jummy · 5 April 2024
Agent replied · 24 August 2024
Hello, Thank you for taking the time to share your feedback regarding our services. We are glad to hear about your 5-star experience with X1 Sales & Lettings. Thank you, Chloe, Copywriter.
★★★★★ 5/5
TrustpilotRoxanne was very helpful on my viewing
Roxanne was very helpful on my viewing. Thank you
Graham · 31 October 2022
★★★★★ 5/5
TrustpilotWe’ve had a great experience so far
We’ve had a great experience so far. Jamie who dealt with our application process has been extremely helpful in getting back to us and getting us going.
Katie · 25 July 2022
Agent replied · 29 September 2023
Hello,Thank you so much for your lovely review and taking the time to share your feedback. I am so pleased to hear you’ve had a great experience so far, and I’ll be sure to share your praises with Jamie, she really is a credit to the team! I hope you have a fantastic stay with X1 😊
★★★★★ 5/5
TrustpilotJamie and team were amazing
Jamie and team were amazing! Very quick and easy process
Jackson · 1 September 2022
★★★★★ 5/5
TrustpilotGreat service from Harrison
Had a comprehensive tour of the apartments and amenities. Whole reservation process was smooth and straight forward, no complaints.
Isaac · 22 April 2023
Agent replied · 29 September 2023
Hello Issac,We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned.Kind regards,Matthew,Brand Ambassador.
★★★★★ 5/5
GoogleI enquired for a room with X1 and Stephanie on reception was so helpful And lovely to talk to thank you so much
Katelyn · 25 November 2024
★★★★★ 5/5
GoogleI’ve done loads of work for X1
The lady (Stef ) I spoke too was always helpful and helped me with the invoices
Anthony · 25 November 2024
★★★★★ 4/5
TrustpilotThe process was straight
The process was straight, smooth and the staffs were professional. They could do more by having more information ready for new tenants though.But overall, it was ok.
Adewale · 14 June 2022
Agent replied · 29 September 2023
Hello,Many thanks for taking the time to leave a review of X1 Lettings today. We really appreciate your feedback and will work to improve this.Again, many thanks and we hope you enjoy your stay with X1!
★★★★★ 5/5
Googlethank you to stephanie for your help today. your service with a smile is always needed on full days like these!
Oliver · 18 December 2024
★★★★★ 5/5
GoogleHad the pleasure of dealing with stephanie absolute asset to the company cant thank her enough for her help very knowlageble
Joanne · 17 December 2024
★★★★★ 5/5
TrustpilotLeah @ X1 Lettings Liverpool
HiStarting Renting with X1 lettings in Liverpool - The Terrace and Leah has gone above beyond with helping my move - Sorting out queries and extra paperwork 01.04.2022
Charley · 1 April 2022
Agent replied · 29 September 2023
Good morning Sam,Thank you very much for taking the time to write us a review! We are really pleased to hear that Leah organised your move-in so efficiently.Have a lovely weekend.Best wishes,X1 Lettings
★★★★★ 5/5
GoogleMalisa from x1 reception has always been so helpful and greeted with smile and coffee on arrival keep up the good work.
The · 25 November 2024
★★★★★ 1/5
GooglePhoned to cancel a viewing an hour before the time, once I was already travelling to the property. Was told on the phone that it was taken 'a few days ago' so why was I only informed so last minute? Waste of my time and money
Abby · 31 July 2023
★★★★★ 5/5
GoogleCaroline has always been a pleasure to deal with, nothing is ever too much. Would highly recommend X1 Sales & Lettings.
Pam · 3 December 2024
★★★★★ 5/5
Trustpilotthank you
jade was extremely helpful and informative and gave me other options for various things. she is a credit to the team. thank you
Molly · 4 October 2022
Agent replied · 29 September 2023
Hello,Thankyou for leaving such a great review! We are thrilled to hear that you received great customer service from Jade - she really is a credit to the team!We hope you have a great day!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
