5/5
GoogleI had the pleasure of being greeted by Melisa at the reception, and her warm smile immediately made me feel welcome. She was not only friendly but also efficient and super helpful.
Trusted Agent profile · Liverpool · Merseyside
X1 Lettings Liverpool reviews
★★★★★
1,252 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.8 out of 5 across 1,252 reviews on three platforms, including 492 Google reviews rated 4.0.
492
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
740
Reviews on Trustpilot
This office
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
Landlords5 reviews
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
Tenants10 reviews
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Google1/5
GoogleNumerous emails, letters and phone calls dating back to October have been made to X1 regarding an outstanding debt owed without the curtesy of a response. UPDATE: I emailed as requested. Still no response.
Agent replied · 29 September 2023
Good morning Jayne, Many thanks for taking the time to leave a review of X1 Lettings today. Sorry to hear this - it would be great if we could investigate this further. We would please encourage you to provide us with some further detailed feedback by contacting us. Please email liverpool@x1management.com with more details. We look forward to hearing from you. Best regards, X1 Lettings
5/5
TrustpilotVery cooperative staff and amazing…
Very cooperative staff and amazing flats.
Agent replied · 24 October 2024
Hello Divya, Thank you for taking the time to leave us such a positive review. We hope you enjoy your stay with X1 Sales & Lettings! Kind regards, Chloe, Copywriter.
5/5
GoogleGreat comunication and smooth move in
Agent replied · 26 August 2024
Hello Samuel, Thank you for leaving us a 5-star review, we are very happy to hear about your positive experience with X1 and we will make sure to pass on your feedback. Kind regards, Chloe, Copywriter.
1/5
TrustpilotAn awful experience that I wouldn't wish on anyone. It's best to avoid this agency and find one that you can trust.
Before you regret it, avoid them. They gave me the worst experience of my life.
Agent replied · 21 March 2024
Hello, I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further. You should receive a email from Trustpilot, alternatively you can send me a email, matty@x1management.com. Kind regards, Matty Brand Ambassador.
1/5
GoogleAfter calling 6 times over the span of 5 days for a video viewing, they sent me the wrong property, then after booking a physical viewing with them told me “ these pictures that are uploaded are examples of what we could offer”.Dreadful communication which is a real let down as was keen. Not helpful whatsoever and don’t advertise correctly.
5/5
TrustpilotFriendly and professional agent
I had Isabelle for viewing their large studio and she was lovely, helpful, and friendly. She answered all my questions and followed up quickly afterward via email with extra information. A viewing with Isabelle won't disappoint you.
Agent replied · 29 September 2023
Good afternoon Tony, Thank you for taking the time to leave us a review. It is great to hear that you had a fantastic viewing with Isabelle - she is a credit to the team!Best wishes, X1 Lettings
5/5
TrustpilotVery happy!
I’m over the moon with the service I’ve received from Jade from X1 Lettings. She was quick with communication and made an effort to ensure we were happy at every step. Thank you!
Agent replied · 29 September 2023
Hi Sadie,Thank you so much for your lovely review and taking the time to share your feedback. I am so pleased to hear you’ve had a great experience so far, and I’ll be sure to share your praises with Jade, she really is a credit to the team! I hope you have a fantastic stay with X1 😊
4/5
TrustpilotEfficient work from Amy and Sam with no void periods
My flat has always been let and the admin done by Samantha quickly and efficiently. As a landlord, I have had good, efficient service from both Amy and Sam, with no void periods or tenant problems.
Agent replied · 29 September 2023
Good morning Vilja,Thank you very much for taking the time to leave us a review. We are pleased to hear that Sam and Amy have been so helpful!Best wishes,X1 Lettings
5/5
GoogleStephanie Murphy, is such a pleasant lady, greets us with a smile every time we come into the office and is always happy to help and goes out her way aswell
5/5
Trustpilot5 stars for Chloe
5 stars for Chloe whom I started dealing with in the past few months. She is very proactive, helpful, and super quick in getting g back to me. Before Chloe My rating would have been 3.
Agent replied · 29 September 2023
Good morning Bassem, Thank you very much for taking the time to leave us a review. We are pleased to hear that Chloe has been so helpful!Best wishes, X1 Lettings
5/5
TrustpilotWe had a recent viewing with Harrison
We had a recent viewing with Harrison, He was very friendly, communicated clearly and answered any questions we had with the property Overall great experience :)
Agent replied · 29 September 2023
Hello, We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards, Matthew, Brand Ambassador.
5/5
TrustpilotThe viewing was nice and comfortable
The viewing was nice and comfortable. And the guide was lovely.
Agent replied · 24 August 2024
Hello, Thanks for taking the time to leave us a review about your experience with X1 Sales & Lettings, we appreciate your feedback! Kind regards, Chloe, Copywriter.
5/5
GoogleI had a few questions and interactions with Melisa, and I must say her professionalism at every level, combined with her excellent approach, truly stood out. I would highly recommend.
1/5
GoogleJust don't waste your time and money with this unprofessionals. It is not as remotely good as it seems.
Agent replied · 30 October 2023
Hi there Jim, Sorry to hear you have had an unpleasant experience. Please send whatever issues you are facing to us directly via email and we will be sure to take reasonable effort to improve things for you: hello@x1management.com
5/5
TrustpilotLeeds Dennika
Over the past few months, as landlords of a property in in Leeds, we have on several occasions had contact with Dennika at X1 Lettings. On each occasion she has dealt with matters professionally and efficiently.
Agent replied · 29 September 2023
Good morning,Thank you very much for taking the time to leave us a review.It is great to hear that you have had such a great experience with Dennika!Best wishes,X1 Lettings
5/5
GoogleI have worked with X1 Lettings for years now, Stephanie always provides excellent customer service, she is extremely efficient and professional every time I have interacted with her.
5/5
The Trusted AgentMy 1st yr uni accommodation!
Stayed in Borden court first year of university. Although I was worried before hand, it was so easy to make friends! They had alot of moving in parties and events to get involved with. Its also a really sociable environment so met so many great people in the same situation as me! Nothing to fault, staff helped me with move in/outs and got my deposit back quickly! Looking to stay at X1 again this year with friends I met!! Thankyouuuu :);) xx
1/5
TrustpilotAgreed rent reduction due to poor…
Agreed rent reduction due to poor quality and the threatened legal action for recovery of reduced rent - poor management
Agent replied · 4 October 2023
Hello David,I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Matty.
5/5
TrustpilotThank you
Thank you Ms. Jennaya, you are a great tenancy care manager. She provided all the information that i need for move in and maintenance. (Apt 2003)
Agent replied · 29 September 2023
Hello Ahmed,We are thrilled to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team. We will feed this back to Jennaya. Kind regards,Matthew, Brand Ambassador.
5/5
TrustpilotX1 The Edge
Modern spacious rooms and a larger kitchen/ living room are than I’ve seen at most other places. Staff are responsive to emails and have been helpful throughout the duration of our stay. Would highly recommend
Agent replied · 29 September 2023
Good morning Jack, Thank you very much for taking the time to leave us a review. We are so pleased that you are enjoying your time at X1 The Edge!Best wishes, X1 Lettings
1/5
TrustpilotAvoid renting from this company at all…
Avoid renting from this company at all costs there customer service is non existent have been emailing about a complaint for 35 Days every day to complaints manager and not had 1 reply so clearly whatever issue you may come across when renting they have no intention whatsoever in helping you keep your rent and try a reputable letting agent I stard
5/5
TrustpilotGreat one!
Harrison did his job very well. He showed me everything I needed and answered all my questions with patience. He was super nice, friendly, and welcoming!
Agent replied · 29 September 2023
Hello Sharifa,We are thrilled to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team. Kind regards,Matthew, Brand Ambassador.
5/5
The Trusted AgentExcellent! Ciara McGilloway
Ciara McGilloway is a life saver. Really helpful an excellent agent who kept me updated with everything and made me feel welcome and excited to move into my apartment, I would not be here in Liverpool if it was not for her help and support.. The apartment is well worth the money and in a great location. I love everything about it, this is my first time moving away from home and this place is like as close to home as it could get, Will definitely be staying next year 'hopefully'. Recommend these to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about X1 Lettings Liverpool
What do buyers say about X1 Lettings Liverpool?
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
What do landlords say about X1 Lettings Liverpool?
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
What do tenants say about X1 Lettings Liverpool?
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
