Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPOOR customer service
POOR customer service. Do not choose X1. We were told to arrive for a viewing, only for the estate agent to not turn up meaning that we had to wait for nearly 1 hour outside the property. We did not receive a voicemail or an email as to why no one arrived. On ringing the next day, we got a bleak apology and were told that the flat was no longer available. We were not notified of this before our viewing which made it a complete and utter waste of our time. We had travelled a long way for the viewing and were completely let down at the lack of clarity and appalling customer service. Upon trying to ring X1 for an explanation, no one ever got back to me until I rang them the next day. Other estate agents we have used since have notified us as to when the property has been taken, showing X1's complete lack of customer service and professionalism. We (skeptically) went to view another X1 property in the hope that it would be better, booking was confirmed in the day but upon arrival, a very brief tour of the flat was given, if you drive there is a lack of parking unless you pay additional costs for flats which was not mentioned on the website, a lack of knowledge on the surrounding area was given and were not sold at all on this property. Definitely will not be using X1 again and would recommend that if you are looking to rent or buy a property, AVOID THEM!
Caitlin · 8 July 2021
★★★★★ 5/5
TrustpilotVery good process
My experience was good, team are friendly, great communication skills
Mahrez · 19 September 2024
Agent replied · 24 October 2024
Hello Mahrez, Thanks for taking the time to leave us such positive feedback. We are so thrilled to hear about your 5-star experience, and we hope you enjoy your stay with us! Best wishes, Chloe, Copywriter.
★★★★★ 5/5
GoogleGreat Service by X1 Sales & Lettings!
Dan Tang
Tsz · 2 October 2024
Agent replied · 23 October 2024
Hello Dan,
Thank you for leaving us such positive feedback, we are thrilled to hear about your 5-star experience. We hope you enjoy your stay with us!
Best wishes,
Chloe, Copywriter.
★★★★★ 5/5
GoogleRunning a property management company for many years, I was very impressed with the assistance I received from Caroline Davies. I was very impressed with her professionalism. I will look into the information she gave me.
Leah · 16 December 2024
★★★★★ 1/5
TrustpilotDon't use under time constraints
DO NOT choose X1 if you are under pressure with time to find accommodation. I was not told that X1 Studios rent was 'bidded' on and essentially given to the highest bidder. I was told a price, put this on the application form and then was 'out bid' by another tenants offer, lost the studio that I viewed because of this, then was told the only studio left available was £130 more than what I had told them my budget was. I never received any form of communication from the lady who showed me around the studio and fed me false promises. I was told the application process would take 10 days, 15 days later it was still not complete. I was left in the lurch, led on and lied to which resulted in me needing to find accommodation with 10 days left to spare before I relocated. No apologies. Do not use.
M_A · 18 June 2021
★★★★★ 1/5
TrustpilotDissapointed
Avoid if you can! We moved in to a new build but have had non-stop issues. Flat wasn't cleaned prior to move in so full of building dust. Fridge wasn't installed properly so didn't work, water heater plugged in incorrectly. They moved tenants into the building 6 months before it was finished and we have lived in a mess every since. Lifts keeps breaking. Doors are kept open leaving the building open for anybody to walk into. X1 are terrible at responding to emails and calls. Nothing get's done about complaints that are made, they are simply ignored.
Jenny · 18 June 2021
★★★★★ 1/5
TrustpilotAVOID!!!
I stayed at X1 the Campus in Salford for several months, this was supposed to be for a year. However, the COVID-19 pandemic prevented myself from returning to my student accommodation after the Christmas break. Myself and other students included were legally prevented from returning to our term time accommodation in January. Instead of receiving any rent instalments back from X1 (like I did the year before in my previous accommodation), they claimed the Landlord could only make this decision and then told me I could not speak to the Landlord! Therefore, I have paid 8k to live in a flat for two and a half months. Not only is that incredibly frustrating, the management is the worst I have ever known in a student accommodation. Do not get sucked in by the claim that this is "luxury;" it is garbage! The Postal Service sucks, no one is ever at the building in case of an emergency, and so much broke in the flat within the first month (including the blind, which was not my fault but they still claimed I should pay for). Now that I have moved out, X1 want most of my deposit so they can re-seal the shower? AVOID!
AVA · 10 June 2021
★★★★★ 4/5
GoogleI am landlord of room 201, the Studio, Liverpool, X1 management staff, Harry is very helpful and managed my request of cleaning timely.
Simon · 29 September 2022
★★★★★ 5/5
TrustpilotLovely staff
Really lovely staff and easy application journey! Thanks to Lydia for your help :)
Amber · 19 July 2023
★★★★★ 1/5
GoogleDisappointed with the advertising. My son wanted to rent a flat however was advised that the flats advertised he was looking at were unavailable. They suggested flats that were a further £150 per month extra. If something is unavailable it should be removed from the website
Darren · 29 September 2021
Agent replied · 29 September 2023
Hello Darren,
Thank you for taking the time to leave a review.
All marketing is correct at the time of publication, however we will certainly look into this. If you would like to discuss this further, please feel free to email liverpool@x1management.com
Many thanks,
X1 Lettings
★★★★★ 1/5
TrustpilotThey do not call back or respond to…
They do not call back or respond to emIls. They put tenents in my property and didnt pay me the rent
Nasra · 15 February 2024
Agent replied · 24 February 2024
Hello,We have sent you a request for information so that we can investigate the issues stated within your review. Please when you receive this can you send over your email address so that we can contact you.Kind regards,Chloe, Copywriter.
★★★★★ 5/5
TrustpilotHarrison was great help
Was really struggling to find a flat and Harrison managed to sort one for me and made it such a quick process. Really appreciate it!
Freya · 16 November 2023
Agent replied · 25 November 2023
Hello Freya, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
★★★★★ 2/5
Trustpilot100% UNSAFE - AVOID
I have lived in an X1 building for 2 years, I can’t wait to leave. The building is so unsafe! The main door is constantly open for anybody to come in. The doors leading to lifts/stairs which need a keycard are always deactivated. Parcels are consistently STOLEN and individuals are on CCTV shown STEALING from the post-room and nothing is done! Security are absolutely useless, they are only here 7-7. This place needs 24/7 security. The garage door which is on a main road was WIDE OPEN for 3 days, giving ANYBODY access to your cars and the building. My partners bike tyres were STOLEN. People have broken into the bike storage and NOTHING is done. During Covid, communal areas were meant to be out of service, MULTIPLE PEOPLE STILL IN THE GYM. Absolutely ridiculous, no sense of security whatsoever. Police have been in this building more times than I wish. The area is OK. Not far from main supermarkets, good transport links. Rooms are decent, would help if the walls/furniture wasn’t all white as it’s easy to stain them. X1 were running an instagram giveaway which I won and I never received my prize. They kept lying to me about when they would drop my prize off and then stopped responding to messages. Poor management, total lack of security. People constantly smoking cigarettes and weed in their rooms. People screaming and arguing. Try and avoid and find somewhere safer with 24/7 onsite security!!!
Rose · 3 May 2021
★★★★★ 5/5
TrustpilotRoom viewing with Natalie
I had a room viewing with Natalie. She was very helpful and answered all of the questions I had! A lovely, welcoming member of the team.
Zoha · 20 October 2023
Agent replied · 25 November 2023
Hello Zoha, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
★★★★★ 1/5
TrustpilotAppalling ‘customer service’ from their HR team!
Wow! I probably should have come to trustpilot before even considering working at this company! I am really not surprised by the amount of bad reviews they have received! Their customer service is absolutely appalling!!! Some woman (HR manager) from LinkedIn approached me regarding a position with their company and after I submitted an online interview I heard nothing back from her! I messaged several times asking for feedback and questions regarding the role, and she has been seeing the messages and ignored it! And this comes from the MANAGER, so imagine what the other staff would be like. Regardless of the outcome, it is common sense and out of respect to keep the candidates updated throughout the recruitment process! They seem rude and obnoxious and clearly have no care for their staff, so why would anyone wanna work for or with such company? Disgusting.
AM · 16 April 2021
★★★★★ 5/5
TrustpilotLeah Smith from the X1 team has been…
Leah Smith from the X1 team has been exceptional for our business and we look forward to continuing our relationship with X1 with Leah
Jason · 2 December 2023
Agent replied · 30 December 2023
Hello Jason, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
★★★★★ 1/5
TrustpilotUnprofessional
WORST COMPANY SERVICE EVER! After I successfully passed all of the reference checks and acquired a guarantor to assure that I obtained this property and after being kept waiting for weeks, they accepted me as a tenant just to reject me hours later based upon a past situation that was the fault of another (previous flatmate in a previous property) and does not reflect me or my financial stand point. If this wasn't unprofessional enough, they repeatedly ignored my calls and had the audacity to require a full tenancy worth payments upfront, knowing full well that I, especially in this terrible period of uncertainty, would not be able to do so. This was a complete disregard of fairness, morality and respect. I really hope this review will change peoples' minds if they try getting any property through this agency, PLEASE DON'T WASTE YOUR TIME AS THEY WASTED MINE.
Marta · 5 April 2021
★★★★★ 5/5
TrustpilotKatie's review
Katie has always helped me by going beyond what she was required to do. Without her help owning a property with X1 would be a lot harder
Nic · 18 September 2023
Agent replied · 29 September 2023
Hello Nic, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
★★★★★ 5/5
TrustpilotI’ve had the best best best customer…
I’ve had the best best best customer service experience ever from Will Davies, very kind, hard worker, so helpful, and very professional. I just want to thank you so much for your help and support, You are the best!
Maroua · 20 August 2022
Agent replied · 29 September 2023
Hello,Many thanks for leaving such a lovely review! We will be sure to share you praises to Will, he really is an asset to the team.We hope you have a great stay with X1! :)
★★★★★ 5/5
TrustpilotJasmine and Emily from X1 have been…
Jasmine and Emily from X1 have been incredibly helpful. I would highly recommend X1 :).
Isobel · 23 May 2024
Agent replied · 24 August 2024
Hello Isobel.Thank you for taking the time to leave us such positive feedback. We really appreciate your 5-star review!Best wishes,Chloe, Copywriter.
★★★★★ 5/5
TrustpilotGreat company and great service! from…
Great company and great service from Emily Wood. Always kind and polite. Very informative and knowledgeable answered all questions. I would recommend X1 to anybody.
Connor · 19 October 2023
Agent replied · 25 November 2023
Hello Connor,We are pleased to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
★★★★★ 1/5
TrustpilotDO NOT BOOK WITH X1 they’re the worst…
DO NOT BOOK WITH X1 they’re the worst letting agency company ever. They gave me a mattress with blood stains on it. It’s been 6 months since I moved in and the company have done absolutely nothing to help or resolve the situation. I now have to sleep on the edge of the bed or the couch because it is actually disgusting. So many people in my building have complained and sent countless emails to X1 and X1 refuse to respond or help.
Sylvia · 28 January 2021
★★★★★ 5/5
TrustpilotMr Jordan did great effort with us
Mr Jordan did great effort with us , well done thank you from the deepest point in my heart jordan 💕
Omar · 16 January 2024
Agent replied · 24 February 2024
Hello Omar, We are so happy to hear that your experience with X1 Sales & Lettings has led to a 5-star review. We really appreciate your feedback and will be sure to pass this on to the relevant team members. Best wishes,Chloe, Copywriter.
★★★★★ 1/5
TrustpilotAVOID AVOID AVOID
AVOID AVOID AVOIDThey can’t even get the basics right and then when people get frustrated they leave them high and dry!! Can’t solve any of the issues raised
Barry · 27 July 2023
Agent replied · 29 September 2023
Hello Barry, I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further. Kind regards, Matty Brand Ambassador.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
