X1 Lettings Liverpool reviews

★★★★★ 1/5

Trustpilot

Not professional

They have charged me 110 pound for a light clean of my flat despite I called a professional cleaner before I moved out. Nothing gets resolved, facilities are dirty, lift broken, parking gate won’t work. Absolutely disgraceful

Giulia · 6 March 2023

★★★★★ 1/5

Trustpilot

What a joke of a place staff are…

What a joke of a place staff are incompetent they tell you if you want to terminate the contract you have to put it in an email which gets sent to the landlord who makes the decision. Just been told there is a chance the landlord will not respond so the staff at 1x lettings take it upon themselves to make the decision if the contract can be terminated.I personally don’t think the landlord exists.Please again I advise anyone who is looking at this company to stay well away all they want is you money.

Natalie · 3 November 2021

★★★★★ 1/5

Trustpilot

Asked to terminate the contract as the…

Asked to terminate the contract as the living conditions are horrendous, was told to put it In writing and all the reason a why the contract should be terminated told be told the reasons are not good enough yet my daughter has a leak in my room which apparently is a burst pipe from the toilet had to wait 5 days for them to come out to now be told She has to wait a further couple of days.Who in the right mind would want the child living in these conditions all they want is your money and the rest is well you can guess.Seems like I need to take matters further as there is no way on this earth she is staying there I could bet my life on it the stupid landlord would not have his child living in a dump like thatLooks like it straight to social media make sure people know not to rent from x1 lettingsOne fuming parent

Natalie · 1 November 2021

★★★★★ 1/5

Trustpilot

This company is a joke all they want is…

This company is a joke all they want is the rent money they do not care one bit about their tenants.My daughter has been at this place for a month and already is having problems. The washing machine damaged her new clothes leaving black marks all over and when she complained they said there was nothing they could do so that was money wasted. Now she has a leakage by the bathroom wall which is now near her bed and after she emailed them they said it could take up to 24 hrs before someone can look at it. My daughter has asked to terminate her contract as she can not bare to live there anymore her mental health has been affected so from being a bubbly out going person she is now suffering depression and anxiety all because of this place.I have since emailed them myself to raise my concerns to get a response back the only person who can read the email is on a/l till nxt week again a joke. The stress now of having to go and get her for her to now have to commute to uni is not what we had planned but she can’t stay in this dump any longer.Please please if anyone is reading this do not stay at this place all they want is your money as fir anything else the couldn’t give a dam about you

Natalie · 28 October 2021

★★★★★ 5/5

Trustpilot

Very good communications and a…

Very good communications and a pleasurable experience from the startEmily was a star

Stephen · 28 August 2024

★★★★★ 5/5

Google

Stephanie was very helpful. The demand at that period is very high and the availability is low, however she help proceed quickly with the application.

Giorgos · 29 September 2022

★★★★★ 1/5

Trustpilot

DO NOT RENT FROM X1

DO NOT RENT FROM X1, these people are scum, the apartment building is falling apart, their staff are rude, we have gave our notice and they try to bring people round without booking, they attempt to gain entry to the property without permission, when we first entered the flat it was a mess, they refused to come and clean.Just a total disgrace of a company, I would rent from anyone else but these, mark my words you will regret renting from them.

Thomas · 8 October 2021

★★★★★ 5/5

Trustpilot

will Dave's you are the best

will Dave's you are the best. you have made my letting procedure so easy you respond me on time I don't have words to tell you that how helpfull you are thank you so much for your services

Syed · 11 January 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience with X1

We had a fantastic experience with X1, in particular our agent Asthy, who was a great help and very understanding. I would recommend X1 to anyone looking to find a flat without the stress!

Callum · 15 May 2023

★★★★★ 1/5

Google

After calling 6 times over the span of 5 days for a video viewing, they sent me the wrong property, then after booking a physical viewing with them told me “ these pictures that are uploaded are examples of what we could offer”.Dreadful communication which is a real let down as was keen. Not helpful whatsoever and don’t advertise correctly.

K · 24 October 2023

★★★★★ 2/5

Trustpilot

Like getting blood from a stone

Trying to rent with X1 is like getting blood from a stone. Incompetent and rude staff. Booked a viewing, place looked ideal, filled in the application form etc sent back… Form didn’t get sent to the landlord, missed out on the apartment. Called and they gave a half arsed apology and told me they had another which was initially £40 more expensive so told them to send off my application on the day and book a viewing the next day. Booked a viewing, arrived at the apartment, they’d lost the keys. 1.5 weeks later I still hadn’t seen the apartment and had been accepted by the landlord, the the price went up by a further £55 so now £95 more than the first place and in a less desirable location. Finally booked the viewing and it’s also much smaller and cramped than the first place. Also booked to view another apartment in the same place, again told them to send the application off before I had viewed it so there weren’t any mix ups like the first place and was told it normally takes 3 days for the landlord to review applicants. Called today and was told they hadn’t received an application. Absolutely dreadful service, have to call 6-10 times before anyone answers the phone and the person who answers is incredibly unprofessional “Ey, you ‘orite’, X1, how you doin?”

Mank · 10 September 2021

★★★★★ 3/5

Trustpilot

Remote

I viewed the apt remotely . It is okay .

Maria · 3 October 2024

★★★★★ 4/5

Trustpilot

There's a lot of negative reviews for…

There's a lot of negative reviews for X1, and I understand some of them. It was pretty difficult to get my apartment and had several changes. Now that I'm here (Media City apartments in Salford Quays), it's a reasonable sized apartment, the oven, hob, water etc all works fine, I don't hear any noise from neighbours, there's sprinklers in every room and it's generally pretty clean in communal areas.The negatives are that yeah, unless you're there in front of them their communication is p*ss poor, it's difficult to get them to answer the phone and there's limited/no parking (not that it's really needed.. the metro is right outside).I'm pretty happy that I stuck with getting an apartment and they're generally pretty well looked after.

Ryan · 1 September 2021

★★★★★ 5/5

Trustpilot

I had a great experience with Rosalyn

I had a great experience with Rosalyn. She is so kind and provided me with all the necessary information.

Sandra · 29 July 2025

★★★★★ 1/5

Trustpilot

Incompetent

Having been with X1 now for 4 months; I have nothing but bad to say about them. We were without a working washing machine for 2 months, with no apology, no hot water for extended periods and when we moved in the place was beyond filthy; to the point where we were even finding the old tenants underwear in the flat. I would avoid X1 ever again; their help to resolve these issues is rude and slow.

Luis · 23 February 2022

★★★★★ 1/5

Google

I’d highly recommend booking with X1 if you want you want your flat to be photographed without your consent and your belongings thrown away during a global pandemic. You do also have to not be in a rush to want your stuff replacing though as it does take 6 months (and counting) and an Ombudsman for them to even reply to you. Despite asking you to sign your name upwards of 20 times on a legally binding tenancy agreement X1 love popping in for a ‘routine flat inspection’ to then decide to take photos of your flat and throw everything away. Common sense is really not their strong point, so please don’t count on them to check the tenancy agreement that took you 10 minutes to sign, even just out of curiosity, to see when your tenancy actually ends. I’d really recommend leaving a note out permanently if you do decide to book with X1 just to let them know that you don’t want your belongings throwing away, as apparently having the keys to the flat and your belongings being in it is just not clear enough for X1. Comic sans and a large font size is probably your best bet as I hear it is the easiest to read for toddlers, and for all intents and purposes you will need to treat all interactions with X1 as if you’re speaking to a toddler. If you’ve got this far into this review you’ve already read more of my messages than X1, so please congratulate yourself for exceeding the ‘award winning’ service offered by X1. Whilst they might not have replaced my belongings yet, or refunded the rent I have continued to pay since they broke my tenancy agreement, or provided any form of compensation, at least they can attempt to lie to the Property Ombudsman. Perhaps comic sans wouldn’t be clear enough, as I’m sure even a toddler would be smart enough to realise that if you take photos of someone’s flat that you then can’t claim that items in these photos were ‘excessively damaged’ when your own photographs show no damages. I would like to thank X1 though for the new hobby they’ve created for me over lockdown, as I never knew how enjoyable it is to send screenshot after screenshot back to someone to document their contradictions and changes of policies. It’s not everyday that you get to witness so many changes to a complaints process right before your very eyes, so I really do feel like I’ve been part of something special.NegativeResponsiveness, Quality, Professionalism, Value

Hannah-Victoria · 27 August 2021

★★★★★ 1/5

Trustpilot

Appalling service from this ‘company’

Appalling service from this ‘company’. Not only do they offer absolutely no help when you live there when it comes to fixing their subpar living conditions, once you’re gone they’ll try to take you for every penny you have. I suggest that if you have the misfortune to live in one of their properties, you make sure to document each and every mistake on their part. Otherwise they’ll be coming for your cash. Broken kitchen appliances for a number of months? They don’t care. Dust in your room? Get ready for a hefty deposit reduction. Avoid at all costs.

TJ · 24 August 2021

★★★★★ 1/5

Trustpilot

Please please reconsider letting with…

Please please reconsider letting with this company - even at the expense of a less nice flat! Stayed in a flat for 3 years so know them well - wish we had moved. Constantly appalling from trying to cheat us out of money with the deposit (ignoring calls and emails completely), constant errors from the beginning (they even tried to get us to sign for a flat we didnt view), not helping with stolen bike or stolen identity from post boxes, uncontactable and rude face to face when returning the keys to top it off.Style over substance im afraid

Jack · 23 August 2021

★★★★★ 5/5

Trustpilot

Excellent and efficient service from…

Excellent and efficient service from Alana Clarke when contacted regarding an end of tenancy date at X1 The plaza. She was extremely helpful and very proffesional which made the whole process very easy.

Ashok · 24 May 2023

★★★★★ 1/5

Google

Zero response from the agency. I tried to enquire about a flat multiple times, left a message through their website, sent them an email, enquired through advertising websites in the past too - never messaged or called me back.

Monika · 3 November 2022

★★★★★ 5/5

Trustpilot

Great service and the flat is amazing

Great service and the flat is amazing. During the process I was mostly in touch with Jodie who was very friendly, helpful, and professional.

Alexandre · 8 January 2024

★★★★★ 5/5

Google

Amy Mossop, very professional and lovely

Samantha · 25 November 2024

★★★★★ 5/5

Google

chloe was so helpful and kind down the phone !!!

Liv · 23 September 2024

★★★★★ 5/5

Google

Sabrina sorted my key fob so quickly with no issues!

Kate · 23 September 2024