Trusted Agent profile · Liverpool · Merseyside
★★★★★
1,250 reviews across 3 platforms
27 Old Haymarket, Liverpool, Merseyside, L1 6ER
X1 Lettings's office in Liverpool, Merseyside, at 27 Old Haymarket, is rated 3.9 out of 5 across 1,250 reviews on three platforms, including 490 Google reviews rated 4.0.
490
Reviews on Google
This office
20
Reviews on The Trusted Agent
This office
740
Reviews on Trustpilot
This office
Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ...Read all 3 from buyers
I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ...Read all 5 from landlords
I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ...Read all 10 from tenants
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleSuch a great service, and a friendly warm welcome from Melissa! She is brill
Hello Matthew, Thank you for leaving us such a wonderful review, we're so happy to hear about your positive experience with X1, and we will pass on your kind comments! Best wishes, Chloe, Copywriter.
1/5
TrustpilotTerrible after service
Terrible after service. Chasing for money not owed due to errors on their part. Unprofessional and accusatory emails! Keep clear of x1 lettings. The apartment building was never managed well, dirty and a building site.
Hello Sian,I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Matty.
5/5
GoogleSabrina helped me with a missing parcel - was very responsive and resolved the issue quickly :) cheers!
Hello Daniel, Thank you for leaving us such great feedback, we are so happy to hear about your 5-star experience! Kind regards, Chloe, Copywriter.
5/5
TrustpilotHad excellent help from Emily
Had excellent help from Emily Really pleasant to talk to and made the process so pleasant can’t be any more thankful
Hello Connor, Thank you for taking the time to leave us such fantastic feedback. We are thrilled to hear about your 5-star experience with X1! Kind regards, Chloe, Copywriter.
4/5
TrustpilotIncredibly helpful management
Nikkita helped me throughout my application process and she was so helpful and friendly and offered so much appreciated assistance throughout the process, I can’t thank her enough!
Hello Annie, Thank you for leaving us a 4-star review, we are glad to hear about your positive experience with X1. We will be sure to pass on your feedback to the relevant team members.Kind regards, Chloe, Copywriter.
5/5
TrustpilotVery good and supportive team
Very good and supportive team, roxanne supported and guided through all process.Excited to move in. Highly recommended.
Hello Parth, Thanks for taking the time to leave us such great feedback, we are thrilled to hear about your 5-star experience. We hope you enjoy your stay with us! Kind regards, Chloe, Copywriter.
5/5
TrustpilotWill and the whole X1 team have been…
Will and the whole X1 team have been amazing from start to finish with the process of the move into our new home! We were sent the application for the flat the day we viewed it and they have been on call every step of the way :)
Hello,Thank you so much for your lovely review and taking the time to share your feedback. I am so pleased to hear you’ve had a great experience so far, and I’ll be sure to share your praises with Will - he really is a credit to the team! I hope you have a fantastic stay with X1 😊
1/5
TrustpilotThe worst company I have ever dealt with
This is so far the worst company I have ever dealt with. The whole experience was a nightmare and I am very glad I moved out of the property. They wanted to increase the rent 30% even tho the agreement states it can't be higher than 5% and when I pointed it out they threatened with using section 21 and evict us. No one ever replied to issues - leaking washing machine, mould or constant drilling (the property was under construction for months!). When I finally moved out they tried to charge me ridiculous amount for repainting the flat that was already dirty when I moved in and 'deep cleaning' fees even tho the flat was stinky and far from being deeply cleaned in the first place - the fridge even contained food! Luckily the deposit protection company did not let them do so. Stay away from X1 if you can. Just to name some people who were far from helpful and never bothered to call me back - Jasmyn Young and Morgan Lea. PS Please don't bother replying to this comment and suggesting to 'contact you' so you can look into this, I am not going to waste anymore time here.
5/5
GoogleGreat service by all the agents, always reply quickly and are all extremely helpful. Amazing apartment conditions
Hello Fred, Thank you for taking the time to leave us such positive feedback. We are thrilled to hear about your 5-star experience! Kind regards, Chloe, Copywriter.
5/5
TrustpilotMy experience with X1 has been great
My experience with X1 has been great, I’ve been moved into Endeavour House now a year and have had no issues! I’ve been in contact with Jamie in X1 and she is ever so friendly and very approachable! She is an asset to your team. Very happy
Hello,Thank you for taking the time to leave such a lovely review!We will be sure to share your kind words with Jamie, she really is an asset to the team! :)
4/5
Trustpilotamazing customer service
always very responsive. Meghan from the Liverpool office was amazing as well as Joyce, moving next week and cannot wait to provide an update :)
Hello, Thank you for taking the time to leave us a review regarding your experience with X1. We hope you enjoy your stay with us, and we will be sure to pass on your feedback! Best wishes, Chloe, Copywriter.
5/5
GoogleMet with Grace today to view a lovely apartment, super friendly and reassuring!
Hello Koren, Thanks for taking the time to leave us such fantastic feedback, we're thrilled to hear about your 5-star experience and we really value your kind comments. Best wishes, Chloe, Copywriter.
5/5
TrustpilotHelpful and reachable
I recently moved to the UK and I literally had no idea how to complete formal procedures. I am grateful to Ashty who was always extremely helpful, reachable and kind to assist me on every step for my new move !
Hello,We are delighted to hear the positive feedback you have for X1 Sales and Lettings and I will make sure to feed it back to the team member you have mentioned. Kind regards,Matthew, Brand Ambassador.
5/5
TrustpilotHad a viewing today at x1 liverpool one…
Had a viewing today at x1 liverpool one with Laura, very friendly and reassuring service and looking forward to moving in 2024-2025!
Hello Sion,Thank you for taking the time to leave us such positive feedback. We are thrilled to hear about your 5-star experience with X1!Best wishes,Chloe, Copywriter.
1/5
TrustpilotDon’t trust
Don’t trust - accommodation shocking and then used tactics of using several different people contacting me about the same issue all denying knowledge (so had to repeat over and over) even though landlord accepted deficiencies
Hello David,I have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Matty.
5/5
TrustpilotMoe as the man of the year
It was so hard getting through to anyone. Moe took me through even in an out of his annual leave. He really saved me. Wishing him the best best best !!!!
Hello,We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review.Kind regards,Chloe, Copywriter.
1/5
Trustpilotpay nearly £800 a month- NO HOT WATER…
pay nearly £800 a month- NO HOT WATER FOR 3 days still not been fixed and DONT ORDER ANYTHING TO BUILDING as parcel system is unorganised and easily stolen
Hi Katie, We are sorry that your experience with X1 has led to 1-star review. We have taken note of your review and sent you a request for more information, please when you get this request send your details and we can investigate this further.Kind regards,Chloe, Copywriter.
5/5
TrustpilotAnnie was very quick with response and…
Annie was very quick with response and was of great help with my move it. An amazing experience
1/5
TrustpilotRobbing Timewasters
Would give zero if I could. Moved into a studio which was the wrong size (was told the layout could vary from flat to flat but it was obviously smaller) No desk drawer. No microwave. Broken blinds. Dead flies all over the floor. Their app was broken and wouldn't let me submit what was wrong with the place so ended up purchasing my own microwave and had the blinds fixed by a man who happened to pop in to set the fire alarm. All forgiven. Upon my leaving of the establishment in May however I was given a charge of £140 for damages, with the most ridiculous breakdown I've ever seen. £25 to replace a bulb?? Really???? £25 to replace a fire alarm battery which I can assure you was not dead when I left the property and probably the biggest slap in the face of all £70 for "light cleaning" with 2 pictures of a shelf too high for me or anyone to reach without a ladder to see any dust and a drawer with a single hair in the corner. I wish I'd have had the sense to take pictures of the place before I left as it was immaculate and the dust could very easily have build up in the 8 WEEKS it took them to check the place. I would have challenged these claims had it not cost a FURTHER £60 TO DO SO. Robbing Scum, avoid!
5/5
TrustpilotExcellent
X1 and Katie Hadfield, have been brilliant managing my rental properties, Katie, Is so easy to liaise with, and she always has great knowledge and understanding on anything think to do with the industry.
Hello Christopher, We are delighted to hear about your positive experience with X1 Sales and Lettings. We will ensure that the right team members are given feedback on your review. Kind regards, Matty Brand Ambassador.
1/5
TrustpilotAbsolutely shocking
Absolutely shocking , from their lettings team to their staff to the maintenance . Maintenance attend eastbank tower Manchester and thought it acceptable to take my disabled space. These spaces are allocated and paid for and nobody else is allowed to use your space or they are fined , but the maintenance somehow felt they were exempt or entitled. So i am now being massively inconvenienced and make a phone complaint only to get lied to and patronised with a defence given as to why they should and can do as they please !!! wow , no apology no return call. the best bit tough is after the guy does a 20 point turn to manoeuvre out of my blocking him in deservedly he LETS DOWN MY TYRES . WHO DOES THAT TO A DISABLED PERSON ESPECIALLY WHEN THEY HAVE CAUSED THE ISSUE?? NEVER AGAIN WOULD I STAY HERE . The reviews say it all , i am not the only complaint just 1 of thousands .
1/5
TrustpilotA big joke
A big joke. Got a key to Borden court yesterday and turned out these keys are wrong :))).
5/5
GoogleSteph Murphy assisted me with my maintenance issue earlier this week. She was very proactive in getting a contractor out to my property within 12hours and the problem was fixed! I have really enjoyed living at X1 The Tower so far!
5/5
TrustpilotI had a great experience with Laura
I had a great experience with Laura, who was very patient and helpful throughout my booking process!
Hello,Thank you for taking the time to leave us such positive feedback, we are thrilled to hear about your 5-star experience with X1!Kind regards,Chloe, Copywriter.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Christine wrote: "Throughout and after the purchase of an apartment at the above Jayne has dealt with all queries and concerns efficiently and speedily. I have nothing but praise ..."
5 reviews from landlords, rated 4.8 out of 5 on average. For example, Mori wrote: "I have purchased a student unit in X1 liverpool one about two years ago. Since the time when the unit started to be rented out in October 2015 Jayne was in ..."
10 reviews from tenants, rated 4.0 out of 5 on average. For example, Caoimhe wrote: "I would like to thank my current landlord Eoghan for my amazing experience at X1 Liverpool One. I stayed at X1 Liverpool One for 6 months and the experience ..."
Tell us what you need and we'll put you in touch. X1 Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
