X1 Lettings Liverpool reviews

★★★★★ 5/5

Google

Had a really positive apartment viewing with Harrison Turner. Professional, friendly, and answered all my questions clearly. He was also very easy to contact.

Jj · 19 September 2025

★★★★★ 1/5

Google

I've been trying for 4 weeks now to let a place, and nobody at the office seems to return my e-mails or messages. Now that they've outsourced the reference check, they don't seem to care about anything at all. I'm almost ready to abandon my application and find another place.

Evan · 29 September 2022

★★★★★ 1/5

Trustpilot

Emotionally Damaging, No One Cares about your deposit or to update you :(

VERY UNPROFESSIONAL COMPANY. Will avoid your calls, will arrange calls back where you take time out of your day to speak to someone in regards to your deposit, yet no one seems to take account ownership.I have been told that so and so is on annual leave, so and so is on their way from Liverpool and so and so is on their lunch break and to call back later.These are just half the reasons I was told while trying to follow up with my deposit refund. They are very unprofessional and will put you through emotional distress. I feel they are taking advantage because they know I’m a young adult and it’s messing with my mental health but they don’t seem to care, A simple thing like updating me on the status of my deposit, letting me know when to hear from the team or if there’s any delays,, it’s just so sad that no one at this company cares.I called in and asked to speak to manager on duty so my query can be taken seriously and I was told that there is no manager on duty.. I asked this question 3 times and was told that same answer 3 times , interestingly I was put on hold for 2 minutes and then told that there’s no manager on duty. It’s a shame, I wish I never dealt with X1. Anyone that’s reading this. I HOPE YOU NEVER GET TO DEAL WITH X1.

Gordon · 13 December 2022

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL WHEN IT COMES TO DEPOSIT REFUND!

THEY WILL TAKE YOUR DEPOSIT VERY QUICKLY AND THEY WILL TAKE FOREVER TO RETURN DEPOSIT. FORGET ABOUT THE 10 DAY LEGAL REQUIREMENT TO HEAR FROM YOUR AGENCY BUT I HAVEN'T HEARD ANYTHING.THEY DO NOT KEEP THEIR PROMISES AND WILL GO WELL OVER THE LEGAL REQUIREMENT WHEN IT COMES TO REFUNDING DEPOSIT. THERE ARE FAR BETTER AGENCIES THAT KEEP THE PROFESSIONALISM ALL THE WAY TO THE END.AS FOR X1, SAVE YOUR SELF SOME STRESS AND GO ELSEWHERE. MAYBE NOW THEY WILL TAKE MY CONSTANT UPDATES ON MY DEPOSIT SERIOUSLY.I WILL DO EVERYTHING IN MY POWER FOR EVERYONE TO SEE THE STRESS I HAVE BEEN PUT THROUGH UNDER X1.BEFORE 10 DAYS PASS, BY LAW YOU ARE REQUIRED TO SEND ME THE DEDUCTIONS COSTS ETC.ITS 11 DAYS AND I HAVEN'T HEARD NOTHING.I HAVE FOLLOWED UP EVERY SINGLE DAY UP UNTIL NOW.MAYBE THIS WILL OPEN THEIR EYES.

Highlights · 13 December 2022

★★★★★ 5/5

Google

Have been living in X1 the Studios for a number of months and I am very satisfied with their services especially maintenance which is prompt and professional!

Mark · 28 May 2024

★★★★★ 5/5

Trustpilot

Amazing service from Will and Zain

Amazing service from Will and Zain. They went out of their way to make sure myself and my wife had a easy move into our new home. Our first home as a couple at that. Thanks a lot guys.

Ife · 6 September 2023

★★★★★ 1/5

Trustpilot

Avoid! Unclean, lift broken, ridiculous prices!

I moved into my flat it was horrendously dirty! Leaves under the bed, mould in the shower, and dirty in the sofa even found someone’s old ID. They charged £750 per months for a tiny flat- which is crazy. The lift was always broken and still to my move out date has not been fixed! The staff were never in the office and never responded to emails. I was charged money off my deposit due to cleanliness even though I spent hours cleaning the flat and was on the 5 floor and had no lift to move my things, they also charged me £10 for two lightbulbs?!?!? Staff extremely unhelpful would avoid X1 lettings at all costs

Matthew · 30 November 2022

★★★★★ 1/5

Trustpilot

AVIOD AND STAY AWAY!!!

Don’t listen to the fake reviews !!!I have lived at x1 media city in Manchester for 3 years now let me save you the time, money and mental break downs. Before you even get in they want a million documents, an arm and a leg despite the state of the place. I first moved to a studio apartment which was ok. At the end of the tenancy they charged as much as they could for ridiculous prices for cleaning such as £200. Overall costing me nearly £400 in total. The apartments are not worth the money, parcels go missing as anyone can tag along to get in with tenants and security is only there from 7pm - 7am. Elevators are always broken and if you live in the higher floors it’s extremely inconvenient. It’s always noisy and dirty. Any complaints made is never dealt with as agents in the office are less than useless and ignore your emails you’ll be lucky to get a response in 2 weeks. I moved to a one bed after a year at the studio and that was ok. After messing me about and changing my new apartment 3 times they finally gave me a dirty apartment on the 15th floor which had a view of construction and also the noise to go with it. I decided to end my tenancy cause it’s such a miserable place to live. They decided to charge me £1401!! Despite trying to move out for 2 months but they wanted to prolong it as much as possible to get me to pay 2 months worth of rent and bills keep in mind I paid nearly £300 in admin fees when the admins only skills are to ignore emails and not deal with any issues including alarms going off 24 7 and lifts being broken without being sorted despite numerous complaints.They tried to charge me the full rent of October despite already moving out in the middle of September when they’ve already confirmed the new tenants would move in October 3rd. Ridiculous prices for things like cleaning of £400 and charges for things that were dirty and broken on arrival.I am a full time student and I work full time and I can’t tell you how much this has affected my mental state of mind. I wish someone had warned me. Don’t bother with reposit as they will always rule in favour of the landlord. Truly shameless and money hungry company with terrible morals. They will milk every penny they can out of you. They even tried to charge £10 for item removal which is laughable

Aisha · 22 November 2022

★★★★★ 5/5

Trustpilot

Quick efficient and stressfree

Quick, stressfree and efficient,Nikkita Cossavella helped guide me through the process and was there via phone and email when needed. She was courteous, polite and took the time to help

S · 19 March 2024

★★★★★ 5/5

Trustpilot

A lovely experience

The agent I met was lovely, amiable and approachable, and explained everything related to the accommodation, the process of viewing student accommodation was made super easy! delighted with the service! all questions were answered and still offered support; If you're getting a place with X1 lettings, go for it!

Liv · 30 September 2022

★★★★★ 1/5

Google

Bad experience they are scam me with 10 months contract when I request 6 months one with bad costumer service when i need to solve it out ,please double check everything guys because they will try to scam you in different ways So be careful when dealing with them.

Ammar · 29 September 2022

★★★★★ 5/5

Trustpilot

I Recommend Rosa Criminisi

Recently I needed to find a place to rent in Liverpool City Centre in a very short space of time. Usually this kind of thing takes weeks/months. Realising my lack of time, Rosa speedily arranged multiple viewings around the city and I found the right place very quickly. She was highly informative when showing me places. And very helpful throughout the process. I felt she had a genuine empathy for my situation, which in my experience is rare in the rental space. Can't recommend her enough.

Peter · 26 October 2022

★★★★★ 1/5

Trustpilot

Embarrassing company

Spent well over 1 month of my 10 months living in an apartment in Liverpool without a washing machine and X1 would consistently lie about the progress of replacing a washing machine. Had to put in a formal complaint in the end.On termination of the tenancy - they tried to excessively charge us for issues with the property. This was then disputed and several charges overturned by an independent adjudicator. For example they tried to charge us £40 for removing a couple of hangers and £40 to clean the oven - which was done prior to moving out. Both overturned/Nice enough flats offered, but not worth the time dealing with these people that work at X1.

David · 24 October 2022

★★★★★ 1/5

Trustpilot

!!STAY AWAY FROM X1 LETTINGS!!I…

!!STAY AWAY FROM X1 LETTINGS!!I reported a major leak coming from my roof in October/November of 2021 and X1 lettings allowed me to live in this right through to end of March 2022 it was avoided for as long as possible, I lived in dampness and regularly waking up to water logged floors and my light was filled with water which has running electrics through it and wasn’t taken down to atleast January which left the room in an uninhabitable state. I then refused to pay rent because of this as it was an absolute jokes that anyone would have to live in this state. After not paying my rent I ended up being told that any rent I didn’t pay for the time the room was uninhabitable would have to be paid as it was “not their fault” but at the same time it was also not my fault that roof started leaking and I still was the one who had to pay for it with no compensation. They mocked me and offered the money back for a £10 lamp I had bought because the lighting in my room short circuited because it was logged in water. In the end up i was out of my room for several months with no offer of changing rooms until February which was 4 months after the leak had been reported. I fell into arrears as X1 made me pay back the money for the room I couldn’t live in. and I am now being under massive threat of going to court for struggling to pay arrears due to change of employment which was explained to X1 but there was no co-operation again. I would not recommend X1 letting to anyone as it’s all about how much they can make off you and not how they can make your experience a good one!

SCOTT · 24 October 2022

★★★★★ 5/5

The Trusted Agent

The team are extremely helpful when help is required, especially David. Also, events are held on a regular basis that help everyone in the complex come together and have a great time. I am really enjoying living in X1 The Studios, and the facilities provided are of a really high standard!

Anonymous · 11 November 2016

★★★★★ 5/5

Google

Sabrina has always helped me when I am have an issue, she is always happy to help, much appreciated,

Matthew · 23 September 2024

★★★★★ 4/5

Trustpilot

Phil

Phil, has been very supportive in handling a difficult situation with my tenants. He is very responsive and i can't thank him enough. The X1 team is very professional in their approach to managing client relationships.

OLADIMEJI · 19 October 2023

★★★★★ 5/5

Trustpilot

Great

I moved to the studios in September, Jasmine has been nothing but helpful in answering any queries I have had.

Robyn · 11 October 2023

★★★★★ 1/5

Google

Fraud management. I was a customer of their X1 courtyard, Liverpool and they put parking charges for few minutes for parking when I tried to find a parking space was too dark 7am, moved my car to another parking space. I am a carer went to work on thier x1 accommodation to take a autistic kid to school. I asked management to cancel but refused also I hold a blue badge. Its £255 now to pay and going to go court with vehicle control services Ltd. Avoid booking with this fraud management and they make money like this also had an advice and the management have the right to cancel this but refused.

Rta · 29 September 2022

★★★★★ 1/5

Google

Stay away i moved in on 3/2021 moved out 8/22 this was a temporary flat as i have my own house and i was working in liverpool when i got to the flat it was dirty i had to stay in a hotel for the first night which they refunded and i ended up cleaning the flat myself after a week of waiting on them doing it but now that i have moved out they are saying I left the flat dirty and are keeping my deposit ironic this is just they way that they get to keep your deposit. I left it the way i found it

Andy · 29 September 2022

★★★★★ 1/5

Google

We moved to X1 The Tower September 2021. Although the apartments look stunning on picture it wasn’t the same in person. When we first arrived the tap on our sink was broken, which they failed to fix before we moved in! I emailed X1 to let them know about this to only be responded once and nothing came back in regards to fixing it. When I went to X1 in person I asked them why this hasn’t been chased up because I waited almost 2 months, only to find out which they failed to inform me that you would have to use their portal to get someone to come over and have a look, I told them that I had chased this up via email to which they said that I needed to do this I asked why they didn’t tell me when I emailed them they said “I assumed you would’ve known”. This wasn’t the biggest issue. My issue was the elevators were broken for a good couple of months, didn’t seem like anyone bothered to come fix it, I remember having to speak to security at the X1 Studios and they told me multiple people have been chasing this up but there has been no correspondence from anyone to have a look and fix it. The reason why I spoke to security was because I stressed that I had a very serious heart condition and I was carrying bags of groceries, both elevators were broken and I wasn’t able to walk up those stairs, especially living on the 16th floor!! I would sit by the lounge and wait but again no one bothered to come and fix it, I would attempt to walk up those stairs but because of my heart condition I couldn’t breathe and felt quit faint after, I expressed to my partner how angry I was because if something was to happen to me no one was around to check, there is no security and there is no reception. Again I was walking up those stairs for a good couple of months until they were fixed but only one was fixed, the other was still broken and the odd time both would break. X1 failed to tell us that there is night clubs and bars (Ghetto Golf) beside us, so every night during the weekends it was loud, and especially the start of September because of freshers week. Communication was awful between us and X1 they only responded quickly if it was to do with the rent anything else was ignored or not responded. Another thing I would like to add, although I understand that you need a key card to get into the building and also a key card to get into lifts, there has been multiple times where people have tried to barge into my apartment. Now I’m not sure if it’s other tenants living in the property who might have come back from a night out and didn’t realise or it’s a stranger trying to get in, regardless the lack of security is unsettling. I am aware there is a security guard who walks around the court yard and inside the building most times, but it’s only one guard looking at the entirety of the X1 buildings around us. X1 studio has a reception desk where the security can look through CCTV cameras, this wasn’t the same for us. Before we moved out there was security guard in the lounge area but he was just on his phone watching football. We paid £720 a month for this place. I have lived in Liverpool for three years I have lived in student accommodations and I would rather live in a student accommodation surrounded with loads of people, because at least there is security, at least there is a receptionist watching over and at least there is emergency numbers to call to get maintenance or any management on site to help with what you need. X1 Tower lacked all of this. NOT WORTH IT!!

Ash · 29 September 2022

★★★★★ 1/5

Google

Did not want my custom! Was trying to get a place from these guys for over a month, but from poor communication from their side, to staff conveniently going on annually leave or sick with no handover to other colleagues to continue with securing a place with me... X1 Lettings are truly unprofessional in their business culture and are not desirable to liaise with. Guys, do you not want tenants or something? Why can you not secure me when I earn enough to almost secure two properties to rent... You have lost my interest indefinitely.

Josef · 29 September 2022

★★★★★ 5/5

Trustpilot

Great experience

Very easy to work with. Quick response times to issues. Process moved along at a good pace. Will and Jodie were great to work with.

Max · 23 May 2023

★★★★★ 1/5

Google

Worst agency I have ever experienced and I have rented for years. Unorganised, lost my property, were not helpful in the slightest. Took money and ignored my calls and emails. Save yourself the hassle and don’t use them for anything! Absolutely dreadful from start to finish.

Jemma · 3 December 2022