Lighthouse Property Services Ltd Lincoln reviews

★★★★★ 1/5

Google

BEWARE AT END OF TENANCY! DEDUCTIONS FROM DEPOSIT Students charged £50 just to put smoke alarm back up even though they provided a new battery! Students expected to leave wheelie bins EMPTY! They are expected to take the last fortnights rubbish to the tip themselves or be charged £75 per household for a contractor to do this. If they leave wheelie bins on the street they are also charged. Can't win! Read the small print or find another Letting Agent

Lynn · 26 August 2019

★★★★★ 1/5

Google

Lighthouse property agents are a mistchevous bunch of people operating on seemingly sound and reassuring contracts. However, they seemingly lack management and organisation. Although quick to solve major problems which may cost them vast amounts if not treated, upon first moving in the house was found in a mess comparative to how we left it. Mould growing in ceiling corners, leaks apparent from the start which left untreated resulted in catastrophe in a couple rooms. Overall, perfectly nice but, sheer lazyness leads me to not recommend this provider. Almost forgot, prone to using misleading comments reassuring you work will be completed or is on various contractors lists but, none such work was ever carried out.

Hugo · 26 August 2019

★★★★★ 1/5

Google

Do not use at all costs!!! Lighthouse have an absolute terrible reputation amongst the student community in Lincoln. It is well worth walking an extra 5 steps along the road and visiting cloud lettings. They are utterly incompetent at sorting any issue in a timely matter. During my previous time with them they had ignored a serious damp issue in the room that eventually left the majority of a wall and my mattress covered in mould. They tried to unfairly keep my deposit from me (A trick they use on most student tenants) which had only been returned to me once I had threatened to take them to a small claims court. Some years later, I had tried to rent a shared house with them again and they have refused to grant me a tenancy, days after charging me a signing up fee and making me fill in paperwork, on the grounds of me claiming my deposit back years ago. Not only have they left me in a dire situation but are forcing the other tenants I was going to live with pay my share of the rent, which perfectly sums up their regard for customer service towards students.

Richard · 26 August 2019

★★★★★ 5/5

Google

This was my first rented accommodation on my own and they made the process as easy as possible for me. I found their replies by email quick and efficient. During the tenancy if I had any problems they were solved within the first couple of days of contact. They felt very friendly and approachable no matter the issue I had. At the end of the tenancy they were super helpful giving plenty of notice for viewings and super understanding with my situation. Overall after my experience with lighthouse I would fully recommend. I couldn’t have asked for a better letting agent.

Luke · 26 August 2019

★★★★★ 2/5

Google

The staff at lighthouse are very friendly and welcoming, they facilitate ease with the processes that renting concerns when moving in or out. Although as a company I could not recommend them from my experience. Their poor management leaves properties in dire conditions that are unsafe and barely habitable. I must commend them on their façade but after renting from lighthouse it is clear, like many other student rental agencies, they are purely functioning for the benefit of the landlord and not the tenant.

Luke · 26 August 2019

★★★★★ 4/5

Google

I had been with lighthouse property for two years now and I feel their services have made the life of students so much simpler and easier. Everything is very straightforward, from viewing a property to signing a contract. Also in comparison to other property agents, I think lighthouse properties are more cheaper and affordable for students. I have been really happy with their services so far :)

Kamal · 27 August 2014

★★★★★ 3/5

Google

Really wonderful staff from the onset, been renting with them for nearly 2 years in student housing, in that time the staff have been really helpful and prompt with getting our issues passed on to the landlady/maintanance team. Whilst people often associate student letting agency poorly, I have had a wonderful experience with lighthouse, but it is always important to remember that everything in terms of repairs and maintenance needs landlady/lord approval, which in some cases can be timely, and our house needed a lot of love. Despite our sometimes excessively slow landlady, on approving quite important issues for example our leaking shower and loud boiler. I found the staff at lighthouse were really good at constantly chasing her up to try and move the process along as soon as possible for us, and constantly keep us in the loop in the progress of aproval. Once work was under way, I also found the contractors used by lighthouse to be extremely friendly and efficient in their trades, getting the job done with little disruption and to a standard, which has stood the test of time. Overall the staff at lighthouse are wonderful and happy to help, and defiantly should not be judged by the failings of landlady and Lord’s. I didn’t give 5* simply because I feel their despoits are too high went compared to other student letting agency, but I understand that they are set by the landlords and lady’s, and because when we moved in to our house the fire detectors hadn’t been checked in the kitchen, and I had to request my room be deep cleaned again, again this aspect is often done by the landlady and lord and lighthouse have a lot of properties to assess in this small window between tenants.

Louise · 24 October 2018

★★★★★ 1/5

Google

Disappointed after spending a year in a lighthouse student property, during that time we experienced a broken shower on move in day which was replaced the next day, 6month wait for replacement chairs, broken oven, rooms priced all the same even though 2 out of the 6 were half the size of the others, bad communication, single glazing, and to finish it off charged for a repaint on a room that bad blue tack on the walls when I moved in, and charged for a carpet clean for a carpet that was stained before we moved in, and since have left have recently visited the property to see the same stains we were charged to be cleaned still on the carpet! Getting told people were coming over for no one to arrive or people to come leave and not here anything from lighthouse for some time after as who was in the property. Wouldn't stay with them again. P. S. Don't think it's fair if staff members leave 5 star reviews 😎

Jordan · 26 August 2018

★★★★★ 1/5

Google

Went with them 1st year of Uni. Appeared friendly and helpful in sales, but were terrible whilst living there. No problems were fixed, apart from 1 potentially massive safety issue that came up. Tried to go with them again recently after reluctantly trying to give them a 2nd chance. Polite and friendly with sales, but not even got to signing the paper work and had issues with them. Trying to rent us a house which has an obvious DAMP problem, and would only sort the kitchen and bathroom out (that needs redoing and that they said the kitchen was being redone anyway) if they increase the rent by £50 each/month. Never even mentioned about sorting the damp problem. AVOID Lighthouse Student Accommodation at all costs.

Kurtis · 26 August 2018

★★★★★ 5/5

Google

We were looking for a family house in Lincoln and we didn’t have lots of time to sort all till we have to move out from our current house. From the very beginning Kamila from Lighthouse was very helpful and did everything to speed the process. She was always on the phone to us informing us where we are and what else we need to do. We were very happy and grateful with what she did for us. Massive thank you and excellent customer service.

Marzena · 26 August 2018

★★★★★ 5/5

Google

Lighthouse properties have been managing our property whilst we are out of the country. This is our first time renting out a property but it was made easier as they provided good guidance throughout the process. They found us a tenant and sorted out the necessary paperwork promptly and we receive good communication from them regarding any issues. We have had a minor plumbing issue which they sorted swiftly and at a very reasonable cost.

Sam · 25 August 2020

★★★★★ 5/5

Google

A fantastic bunch of guys, helped me out from start to finish when I was looking at moving into my own place - where as a certain other agent didn't even both showing up to a viewing. The fees charged were also reasonable in comparison to other agents, the contract, terms and application process was explained thoroughly and all questions I asked were explained, issues I had at the property were resolved the same day, absolutely flawless company to deal with, top notch!

Hmd · 26 August 2017

★★★★★ 1/5

Google

Staff were friendly but that was about it, house was falling apart. Leaky dangerous shower with electrical issues, garden full of rubbish, asked for chimney cap to be fitted as had to rescue trapped pigeon and remove 2ft+ of debris including 2 dead pigeons from chimney, the cap was never fitted. Structural crack on bathroom floor and crumbling ceiling in dining room which caused damage to personal property which was never payed back and was given a bad patch job instead of actual structural repair which needed doing. Property had missing fire alarms and blatant lies on the house so inventory. We also had numerous problems with the TV licensing company with threats to visit the property despite the license being included in the bill, in the end lighthouse apologised on behalf of the TV license company avoiding all blame. Had 3 leaks on in the building that were never fixed and numerous mould problems. Absolutely disgusted and despite the property being left in an immaculate state with pictures to proof we were still charged for "cleaning" AVOID AT ALL COSTS To add to the response, while pets aren't allowed I explained my situation with the company. The pets either came with me or we're rehomed so seeing with what we put up with a little empathy would be nice. The pets were also on the property for a total of 2 days before I managed to find them a more suitable place to stay. Old house or not if one bit of ceiling is gunna fall chances are it'll happen again so it'd be worth investing in your properties to make them the highest standard instead of doing what seems to be the case with a lot of the properties you let as a device to fatten landlords pockets. There's been petitions to get this company removed from the university's letting list, they're renowned with students for being a bad company and there's a reason other letting agents run out of properties in January while lighthouse have propeties free year round. I've had my deposit returned in full for every student house I've rented because I always leave them clean and neat and I know I did the same in this case, the 50% toward cleaning could be seen as generuous but then with the amount of issues with the property it's probably a mix of guilt and greed. I'll also add CHECK YOUR INVENTORY as I know a few people in lighthouse properties being charged for chairs and other things that never existed, our inventory said the dining room came with 4 chairs when in fact only 3 were in the property.

Jacob · 26 August 2017

★★★★★ 5/5

Google

Having been with other letting agencies previously, I can without a doubt say that Lighthouse are by far the best. We have had most of our dealings with either Bradley or Nathan, both of which are lovely and a brilliant addition to the business. Bradley in particular has taken interest to check up on us and personally address the few problems we have had, getting them dealt with quickly and efficiently - it's great to have a genuinely nice relationship with your letting agency for a change! Would 100% recommend!

Hannah · 26 August 2017

★★★★★ 1/5

Google

Dreadful year with them last year! We were without hot water for 3 months, the fire alarm would go off on a weekly basis, it took 3 weeks for them to replace a kettle, it was unclean upon moving in and, to top it all off, I was not compensated for my inconveniences. A friend of mine and her 3 housemates were charged £30 each for one plastic freezer drawer. When they asked for receipts to prove that the cost of the single drawer was indeed £120, my friend and her 3 housemates were aptly refunded £20 as Lighthouse could not provide a receipt. These people are money-grabbing charlatans. Avoid like the plague!

James · 12 January 2017

★★★★★ 1/5

Google

Where do I start. So I was moving to Lincoln and I had to move in for Freshers week. The 17th september, on the 6th September I viewed the property with my partner. In which the guide, lied to us and misled us about the cost and pricing of the property. We were told that it would cost £425 for me including bills with £45 more for my partner. So not to much and it was a great deal. Unfornately, this was not the case, we were told that we could move in from the 2nd September (on the 6th) I asked twice to make sure that was correct. So after filling the forms in and promptly doing everything asked of us, I called the week before moving everyday asking for an information update with being told repeatedly they'd call me back that day. No response. So it's gets to Saturday, and we drive to the office to be told that everything they told us about the price was a lie. But the guy seemed helpful and tried to sort somethings out for us. We made sure that it was still furnished and included a bed. Additionally, they tell us it's not ready till the 2nd October. What do I? They offer me some share houses which are no good. So I'm forced into a position where I live my first 2 weeks of uni in a BnB. (Because I'd pay my non refundable application deposit). So it comes to moving in Day. I'm there on the 2nd which they managed "to just fit us in." Upon arrival, I am dropped a bombshell that everything they told us last time was a lie. It was furnished with no bed. It didn't include bills or internet. So I was forced into signing the lease as I had no other option to stay anywhere. "So it's going to be more expensive that we can really afford, without bills but you said bills were included" - me "we marketed it as bills or separate, with bills for you both it would be £800 per month." Upon moving in we have several problems, We have a boiler that has no pressure, we have a dodgy cooker and oh yeah the place wasn't cleaned from the last tenant. It had mould and grime allover. So they agreed to provide a bed, which was nice of them. However, within 2 days of it being put up (cheap wooden one). It collapsed underneath. Edit: They actually some how managed to get the original post removed.

Scott · 12 January 2017

★★★★★ 1/5

Google

From a tenants point of view. Lighthouse Property Services is a branch that i can safely say that i will not be using again. We were constantly met with empty promises of returned calls, and e-mails, from both the branch manager and those beneath him. The branch manager was arrogant, and cocky with his approach to both my wife and i, and conveniently never available in the office, when we chased after his unreturned calls. The time keeping of the staff was shocking, to the point where we were left waiting for an hour after our allotted appointment time, for the representative to take over the property on our departure. Advise for ALL tenants when using this company, when taking over the property, make sure you yourselves take photos of the property and make sure that anything you bring to the representatives attention within the house, is noted down on the tenancy takeover sheet, and not at their convenience, as this as we found out is not done. On checking out of the property, again take your own photographs of the property to use as evidence against securing your deposits back. In the end I had to use the Tenancy Dispute Scheme to reclaim part of my deposit that was left in question. The dispute in question was pathetic childish and un called for, and I ended up reclaiming all but £60 for carpet cleaning. If you are told that 'Lighthouse' have provided a 'Professional Cleaner' to clean the property you take over, then ask for a 'Professional' invoice, as i'm pretty sure as was in our case, they will not be able to provide one for a property which was in an un clean state at the start of our tenancy. I could go on all day with many more numerous problems accounted, but i may be here a while, so i will leave it as it is above. Lighthouse might be all singing and all dancing for the Landlords, but for tenants this company gets 1 star, and that is only because i am unable to rate it any lower. In response to the below reply: Yes i 100% agree that they came to the correct decision, as we (the tenants) were correct in our argument over the charges, (minus the carpet as we overlooked the animal part of the contract), however this would have all been avoided if the work done by Lighthouse Property services had been adequate and on the ball in the first place! It also does not explain the poor customer services which both my wife and myself met with through your agency on numerous occasions.

Rick · 27 August 2015

★★★★★ 1/5

Google

The house is lovely and the price is reasonable but we were told that we only had to pay a £50 deposit for the house until we move in and then pay our rent. Just received a letter to be informed that we have to pay yet another deposit of £410 (a months worth of rent each) and then a further £410 for our first months rent in August before we even receive our student finance. I struggle to understand how they can see this as acceptable especially as they did not inform my house mate and I of what would happen. Think its disgusting that they can take £410 per person as a deposit.

Amy · 27 August 2014

★★★★★ 1/5

Google

Recently just ended my tenancy with Lighthouse, I will say that while several of the staff are nice their company practices are not. Just before we moved into the property key repairs they guaranteed would be finished were not, in many cases they simply put a new bed in the room and didn't clean it. We spent 6 months with the showers either not draining properly or leaking through the basin causing damp and water damage in the walls. They failed to provide internet yet made us pay for it before we arranged our own provider, they did pay us partially pay us back on this but still not enough to cover the cost. Due to damp conditions we had issues with black mould which exasperated health problems in the flat, this was later confirmed by health inspection but measures demanded by the inspectors were never taken. Finally the flat above had a failure in the roof which lead to a massive water leak during which water flooded from the light fixtures and wall switches into several rooms making them unliveable for about a week and also result in me receiving an electric shock. We received no aid, advice or reduced rent and due to arguments between lighthouse, the landlord and their insurance company this went unrepaired for over a month. Finally in spite of cleaning the place top to bottom except for the water damage which we could do nothing about several of our deposits have been charged beyond reason to the point where I may be taking legal action against lighthouse depending on if they return the significant amount they have taken from me.

Jason · 27 August 2013

★★★★★ 1/5

Google

Cannot stress to students enough - Do not rent properties through Lighthouse. It took me 3 months to resolve an issue I was having with my room, after calling 5-6 times they finally responded to me. At the end of my contract over £200 worth of deductions were unfairly taken from my deposit and after emailing three times disputing the deductions, there was no response. Lighthouse are simply exploiting students, consistently ignoring your attempts at contact. Awful, awful company.

Lauren · 26 August 2016

★★★★★ 5/5

Google

Moved in to my property 3 weeks ago, Very friendly company, Kamila has been excellent and very professional, kept me up to date with any ongoing maintenance work. Very happy

Dan · 26 August 2017

★★★★★ 5/5

Google

Met with Millie today who showed me around a rental property, she was very friendly, informative and answered all my questions. Great customer service, I look forward to potentially becoming a new tenant!

Hannah · 25 July 2024

★★★★★ 5/5

Google

Faultless service, there is always someone available to answer any questions that may arise.

Aaron · 16 April 2025

★★★★★ 5/5

Google

Cannot fault these company, great friendly, professional service whilst looking for my own property

Shelbie · 16 April 2025