Lighthouse Property Services Ltd reviews

★★★★★ 5/5

Google

We’ve had a great experience with Lighthouse Property Services Lincoln so far. Harry has been professional, responsive, and very helpful throughout the transition process. Communication has been clear and timely, and everything has been handled efficiently. We really appreciate the support and patience shown to us and feel confident that our property is in good hands. Highly recommend their services!

Melisa · 16 March 2026

★★★★★ 5/5

Google

I cannot speak highly enough of Lighthouse and the outstanding service they provide. From the very beginning, their dedication to ensuring everything runs smoothly has been second to none. Whether it was answering questions promptly, handling issues with professionalism, or going above and beyond to make the process as stress-free as possible, the team at Lighthouse truly delivered. A special mention has to go to Simon, the top director, whose leadership clearly sets the tone for the entire agency. He genuinely cares about the needs of his clients and it shows in every interaction. Nothing is ever too much trouble, whether it’s a last-minute request, a property concern, or just some friendly guidance, Simon and his team are always there with practical solutions and a can-do attitude. Lighthouse don't just let properties, they build trust and long-term relationships. If you’re looking for an agency that combines professionalism, warmth, and an unwavering commitment to their customers, Lighthouse is the one.

Tony · 30 May 2025

★★★★★ 5/5

Google

As a landlord venturing into a different side of renting, Simon and his team have been nothing but helpful. Simon in particular has given me so much extra knowledge and given advise on expanding the portfolio further. An example of this is meeting myself at a property and walking through how to optimise the rent by reducing / adding rooms, small extensions etc. Any maintenance needed or arrears are swiftly sorted with nothing to much bother. I would highly recommend Lighthouse to any landlord.

William · 20 January 2025

★★★★★ 5/5

Google

We had the pleasure of viewing four student properties today with Jack, and he absolutely exceeded our expectations! Even though he doesn’t normally do tours, Jack went out of his way to show us around Lincoln and the houses, and he did an incredible job. He was friendly, professional, and so knowledgeable, giving us helpful insights about each property and the local area. His enthusiasm and attention to detail made the whole experience stress-free and enjoyable. Thank you, Jack, for going the extra mile, we couldn’t have asked for a better guide! Highly recommend!

Alexandra · 17 January 2025

★★★★★ 5/5

Google

Millie is an absolute star. Helped me and my mate find a house in no time. Took us round the properties and is so fun to talk to and so friendly too. If you’re looking for a house definitely ask for Millie coz she will find you a really good one for what you’re looking for. She’s a slay!! ☺️

William · 25 July 2024

★★★★★ 5/5

Google

Just viewed a house to rental with lighthouse. Millie Curtis kept us well informed along the journey and helped me with viewing and update all details of the property and she updated my request with the landlord. Iam ready to move in, waiting for the reply from the landlord. Thank you Millie Curtis and Lighthouse teams..!

Chandu · 25 July 2024

★★★★★ 5/5

Google

Amazing team, really helpful and kind. Especially Jack was great answered all my questions. Really gave me the time and I never felt like a burden and was happy to help in any way he could.

Victor · 16 April 2025

★★★★★ 4/5

Google

This is the ever first time i try to take house from any house agency and it is excellent experience with lighthouse property agency. Ms.Ellie really help me out to settle down in new house, she did great job. Ellie you r the best for me all time. Xxx

Sam · 16 March 2026

★★★★★ 5/5

Google

We’ve spent the past year renting through Lighthouse Property, and they’ve been fantastic throughout. They’ve been really accommodating and quick to respond whenever we needed anything, even managing to get our boiler replaced within a day over Christmas! They always gave us notice before anyone came to the property, so we were never caught off guard. Overall, the communication has been great and the service reliable. Would definitely recommend them to anyone looking to rent in Lincoln.

Joe · 30 May 2025

★★★★★ 5/5

Google

We have just moved to a rental with lighthouse. Simon kept us well informed along the journey and helped us secure the property with the landlord. Simon negotiated with us and the landlord well and we have now got the house of our dreams. Thankyou so much Simon and the team !

Holly · 25 June 2024

★★★★★ 1/5

Google

Handy Man Dan is the only person from l Lighthouse that I respect. A lovely kind man, who does exceptional work and is worth more than he probably is paid. Everyone else are inadequate at their job, ignore complaints, are rude, patronising and take advantage of students (and probably the landlords too who tenants have no way of contacting) they should be ashamed of themselves.

Ryan · 25 August 2023

★★★★★ 5/5

Google

A great small team that tries their best to help in any way they can. Jack is great! Always willing to help and qorks hard to sort any issues.

Emma · 16 April 2025

★★★★★ 1/5

Google

NIGHTMARE. House was dirty when we moved in, toilet was gross, rubbish left outside and garden overgrown. Constant maintenance issues which were never fully. There was damp and mould in multiple rooms that was reported in September. After months of keeping on about it multiple different people came to look, eventually we got the SU involved as the damp was getting worse. Every time we asked what was happening we were told the landlord wanted more quotes, in February roofers came to fix the guttering and a leak that we had, we were then told our kitchen ceiling was unsafe and that it could collapse at any time. This was in the middle of a lockdown, we were asked by Simon if it was possible for us to go ‘home’ for a few days or stay with friends (me and my housemate both live three hours away, and were worried about the pandemic). They offered us rooms in college mews, we declined as we didn’t want to share a kitchen during a pandemic and didn’t see why we should have to move into shared accommodation that we’d both heard terrible things about, they then said we could get a room in a hotel.They were only offering us a twin room, we were paying for separate rooms in our house and both had uni lectures to attend online, also shouldn’t have to. Eventually they said we could have a room each in the hotel after we had to explain a lot of personal issues. During the three days we had to stay there no one from lighthouse checked to see if we were okay and we never got an apology. Not only was this stressful but also cost us a lot of money that neither of us had, we had to buy every meal from a takeaway as our rooms didn’t have a fridge/microwave, we asked about the money and we were told that the landlord had already been kind enough to pay for both rooms and that he only HAD to give us the money for our rent of those three days (which was less than it cost for one room). We then had to keep asking when the damp wall would be sorted, it was getting much worse. At one point we noticed damp around a light switch and a plug socket, we were worried, an electrician came out and it turns out there was water in the plug socket! We were finally given a date for damp specialists to come and sort the walls this was the end of march. We were told it would take a few days but the contractor was unable to finish it as he had another job to go to, we were left with bare brick walls for nearly a week. When this was plastered we were told it needed to be decorated, as we still had a while until we moved out we assumed it would be done before then. It was not. We had many other issues one being with the drain for the toilet, it constantly got blocked so we were unable to use our only toilet, we had many drain specialists out, multiple told us they needed to put a camera down to see why it was blocking and it would happen again if nothing was done, this was passed on but nothing was done until we kept on. Once, it got blocked on a Friday night, I emailed them straight away hoping for a reply in the morning, I then phoned the office at 11am on Saturday but there was no answer, so i phoned the emergency number. This was then passed on to lighthouse who messaged me to tell me someone would be out to fix it Sunday morning, when I replied saying that we could not use the toilet, there was no reply so I tried phoning but the phone was off. We were left until Sunday without a toilet, so over 24 hours. I also did not appreciate the condescending tone of many emails and phone calls, one example is the email attached from Peter Hill explaining to me what a plumber does, what an electrician does. They made us feel as though we had no right to report these issues and we felt as though they didn’t believe us. The only good thing about being with lighthouse was Dan the maintenance man. He is lovely and nothing was ever too much trouble, he would always help us out where he could even if he only came round to sort something else out. Such a lovely guy he deserves the five stars but sadly the company he works for definitely do not.

Lucy · 25 August 2021

★★★★★ 5/5

Google

booked my third year student house with the Lighthouse Property Services and Ellie was super helpful with showing us around the house as well as sorting out deposits straight away! as expected things got worn out, but a maintenance team were sent out ASAP to fix/ replace any issues. i couldn't recommend this company enough for renting a student house :)

Emily · 25 August 2023

★★★★★ 5/5

Google

As landlords we have dealt with all the team at Lighthouse Property Services a number of times and we can say that they are polite, professional and hardworking. They always give feedback in terms of condition and safety regulations a property should be in prior to letting. They carry out the appropriate checks on behalf of the tenants and we value their input. Simon, Peter and the team do a great job in terms of maintenance and general enquiries. We really wouldn't want to go to another lettings agency! Our tenants are happy and that says it all.

Nash · 25 August 2020

★★★★★ 5/5

Google

Very polite team of staff, always responsive and ready to help. Lee was extremely helpful with showing us around and getting us the information we needed. I would definitely recommend lighthouse to any students looking for accommodation in Lincoln!

Michael · 10 August 2024

★★★★★ 4/5

Google

Very nice people to talk to and very helpful and informative. Always quick to respond too. Rachel Hockney has been very helpful in getting everything sorted for me and my friends to move into student housing. Would recommend highly

Lewis · 25 July 2024

★★★★★ 1/5

Google

Incredibly rude and unfriendly staff. Had several problems throughout my tenancy with them in a student property, of which always took months to resolve or said we had to sort ourselves. There was a leak which caused damp in the bathroom. The wall was ripped up and exposed for 5 months before it was finally replastered. Mould in the upstairs bedroom was told we had to sort ourselves despite being caused by the leak which was never fixed. Would not use their services again.

Charlie · 26 August 2019

★★★★★ 1/5

Google

Rented with lighthouse for 6 months very regrettably. House had very previlant damp problems in 3 of the bedrooms and the kitchen which they were notified about multiple times, and treated once in only one of the rooms a week after we moved in. One of the mattresses was very stained and we were told it was 'in good condition' - the girl in that room even went out and bought a new matress because she refused to sleep on it! Had an outside building that we couldn't use because we never had the key for despite me asking every month when calling to pay the rent. When we moved they tried to charge us for rubbish removal because the wheelie bins weren't empty! Absolute joke they were full when we moved in! Also charged £200 for cleaning. Firstly it was cleaner than when we moved in that's for sure the fridge was disgusting and smelly when we arrived and under the furniture in the living room was coated in thick, black, sticky stuff (which I cleaned up during out tenancy...) also, £200 is very pricey for an end of tenancy cleaning. I may as well bin off my job and work as a cleaner, if that's the going rate!! Kamilla was very lovely, only good thing about this company, she was the only one that actually recorded the issues we had when she came to do the inspection 3 months in (even if none were rectified she was at least sympathetic) The manager on the other hand (I think Simon can't fully remember his name) was rude and patronising pretty much every time we had any contact with him. So glad we found a private landlord for our house that we have now.

Livi · 26 August 2019

★★★★★ 1/5

Google

This is my review copied from a different letting agency reviewing website (and shortened), I have posted it here too to make it clear to the public how abysmal my experience with Lighthouse was and to warn others of their poor services. The first day we arrived, the house was filthy. This was beyond a bit of dirt/wear and tear; there was dirt/dust everywhere, the bins were full, any my room didn't even have a wardrobe or a functioning light fixture. After complaining about the filth and lack of essential items I was paying for I was greeted with a level of sass by one of the agents that was downright unprofessional. When picking up my keys, all I was told was that in my room there was a problem with the light. Then, when I went to ask when I would have any light in my room or a wardrobe for a suitcase full of clothes that I had brought the agents response was "I don't have a crystal ball". You'd expect at least a level of professionalism to follow after a clear case of incompetence. Not at Lighthouse. Here is an excerpt from an email I sent to Lighthouse with just some of the problems we faced: Reported issues that have yet to be resolved): Room 2 - blinds too short to fit window, Room 2 - damp spots on wall, have been seen dripping (a technician has observed these and made note of them, but nothing heard since) Room 3 - bed slats broken/improperly fixed making bed unstable (2 different technicians have come in and both told me that that needs to be fixed and that the landlord will be contacted regarding it, but nothing heard since) Room 3 - loose drain pipe by window Room 4 - blind broken, several slats in the blind have been broken since arrival (a technician has come round and looked at this, measured the area for a new blind to be fitted and told us that the landlord will be given a quote, but we have heard nothing since) Garden - concrete slab holding fence up closest to garden gate on left hand side of the garden has broken and fallen off Upstairs landing - damp spots and bulging of ceiling, as stated above Kitchen - damp spots on walls Living room - lack of sealing agent around corner, causing an alarming amount of slugs to come in every day (been reported multiple times in person to the office and shown to an employee upon inspection and to a technician, was told that the landlord will receive a quote and fix it, but have heard nothing since) Shortly after this email, we encountered mice excrement in our house repeatedly, popping up in places ranging from my room, the cutlery drawer, under the stairs, and - most shockingly - my bed. As far as I am aware the very clear hole under the stairs where the mice were very clearly getting in from was only fixed a month before we moved out, 4 months after the problem first arose. Not permitted any contact with the landlord after asking several times Emergency 24 hour contact number not functioning, going straight to voicemail indicating to leave a text but then I never got a response to my text telling me if my problem was or wasn't urgent and worthy of a call-out Rusty nails poking out of bathtub base One of the room's mattresses was very badly stained, another had pubes on it on the day of arrival It took 2 days for an electrician to be called and come round to fix a socket that was *sparking* when switched on or off It took a week and a half for my room's light fixture to be fixed, It took two weeks for a wardrobe to arrive in my room DON'T LET WITH LIGHTHOUSE. The landlord was cheap, uncaring, and unwilling to communicate with us, the house was falling apart, filthy, and lacking necessities upon arrival. Lighthouse staff members are at their best helpless when dealing with a bad landlord who is unwilling to fix anything and, at worst, rude, uncaring, and, quite frankly, useless. I've never been happier to move house and change letting agents.

Charlie · 26 August 2019

★★★★★ 5/5

Google

Just wanted to say a big thank you to all the team, especially Jack Tancred for all your help!

Chloe · 16 April 2025

★★★★★ 5/5

Google

Excellent service and the staff’s customer service is impressive. I dealt with Jack, would highly recommend.

Max · 12 May 2025

★★★★★ 1/5

Google

Currently waiting outside for 4 hours and it's 2 degrees at 6am, for the really loud fire alarm to be turned off. 24hr Emergency number is disconnected. Can't turn alarm off as lighthouse didn't supply us with a key when we moved in and they haven't given us one when we complained 2 weeks ago. Lived here last year and got charged a hefty cleaning bill despite no cleaning been done. Stains in carpet, kitchen disgusting. Microwave is poor condition 3 months ago we reported a hole in the bathroom ceiling and nothing has been done. Staff are nice and friendly, however after constant requests they continuously fail to take action after repeated promises. All this for £395 a month, not worth it at all. Don't recommend at all to anyone.

Ben · 26 August 2017

★★★★★ 5/5

Google

Rachel is so super helpful and kind; it was great to talk to someone who was friendly!

Liberty · 16 April 2025