5/5
GoogleSimon and the team always give an excellent level of service. I would highly recommend them!
Agent replied · 16 April 2026
Many thanks Richard for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Trusted Agent profile · Lincoln
Lighthouse Property Services Ltd Lincoln reviews
★★★★★
263 reviews across 1 platform
39a Carholme Road, Lincoln, LN1 1RN
Lighthouse Property Services Ltd's office in Lincoln, at 39a Carholme Road, is rated 4.0 out of 5 across 263 reviews on 1 platform, including 263 Google reviews rated 4.0.
Reviews
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
Google5/5
GoogleI found the team to be polite, friendly and always happy to answer any questions I had. Jack was very helpful with getting all the information that I needed. I would definitely recommend!
Agent replied · 24 August 2024
Thank you for your brilliant 5* review and thank you for your recommendation Cam. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave been renting from Lighthouse for almost three years and they are certainly the best letting agents I’ve rented from. Simon and the team are always super friendly and incredibly responsive if I ever have a query or concern. Would recommend them to anyone looking to rent!
1/5
GoogleI would absolutely encourage anyone looking for housing to look elsewhere. Lighthouse appeared friendly and helpful at first but this facade quickly faded. Once we moved in we had noticed the house had appeared to have not been cleaned. We found rubbish in the front and back gardens, which were also overgrown. The walls were covered in black mould, to which we notified them of its health risk and were told it was our issue to fix. The walls were also crumbling through the property. The downstairs shower in our house was filthy and didn't work. We reported this and nothing was done to fix it. The toilets were also grotty and unpleasant. Maintenance people often showed up at the property unannounced, and if there was an email, it was often sent less than 24 hours before they would show up, which is illegal. We also had monthly smoke alarm test which we had asked to be put later in the day, which was only observed a couple of times before they were back in at 9 a.m. again. We had a neighbour go through a bedroom ceiling a month and a half before the end of our tenancy, which was not fixed until the last day, again with no notice. They still expected him to pay the full rent for the rest of the tenancy despite his room being in unusable condition and his stuff ruined. My room had a leak in the ceiling which they took their merry time to fix too. Overall it was a horrid experience and we are glad to be rid of them.
Agent replied · 24 August 2024
Thank you for your review. It is always disappointing to receive a negative Google review, we have a small team of five staff in the office all of whom are dedicated to their job and give their best. We strongly refute any claim that the property was provided to you unclean as we had the property professionally cleaned after the last tenants moved out, despite there being no obligation on the agent to professionally clean a house in readiness for tenant occupation, we do so each at “changeover” every year without exception. I minimum of 24 hours’ notice is always provided before we access a property. I have checked with both our maintenance department, and my colleague Scarlett who organised the works you refer to and they assure me the required notice was provided. The Smoke Alarms are tested in line with best practice, this is not a legal requirement but another example of the landlord going the extra mile to ensure the occupants are kept safe. The alarm system is an LD2+ system, again exceeding the minimum requirements set by law. 7am to 11pm are deemed “sociable hours”, it is fair and reasonable for smoke alarms to be tested within that timeframe. Upon being informed that a watch had gone missing Lighthouse Property Services immediately raised this with the cleaning company, very shortly after inside of a couple of hours we were informed that the item in question had indeed been located. We extended our apologies to the cleaning company. The damage caused to the ceiling is not the landlords responsibility, the neighbour was in the loft space without the landlords consent. This constitutes trespassing, plasterboard as a material is not load bearing, it was very unwise to have stood on it. The damage caused by the neighbour may have been accidental but could arguably be seen as criminal damage regardless. Despite the damage caused not falling under the landlord repairing obligations Lighthouse Property Services sent cleaners the very same day and any debris was taken care of. This alone cost the landlord £200.00. We appreciate the inconvenience this caused although I’m sure you can appreciate this isn’t something the agent can control and we dealt with the situation quickly and conclusively with the support of the landlord. It’s also fair to note there was a spare bedroom at the premises and as such we would disagree you were not left without adequate sleeping arrangements. If you want to discuss this further please feel free to email us at review@countrywide.co.uk.
5/5
GoogleCan’t praise the help and support given by lighthouse. Lee was very professional and able to answer all my sisters questions whilst viewing the property. Highly recommended the company and Lincoln team
Agent replied · 24 August 2024
Hello Laura, thank you so much for your kind words and recommendation! We're thrilled to hear that Lee provided such professional support during the property viewing. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Morgan for all his help
Agent replied · 29 July 2025
Thanks Chloe for the great 5* review!
5/5
GoogleMany thanks Lee for all the tremendous support and constant reassurance you provided us.
Agent replied · 16 April 2026
Hello Issy, Thank you so much for your wonderful 5* review! We're thrilled to hear that Lee provided you with tremendous support and reassurance. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleWorking with Lighthouse Property Services has been fantastic. Ellie have been excellent - knowledgeable and reliable. I am always promptly responded to with any issues
Agent replied · 16 April 2026
Thank you for your kind words! We are delighted to hear that you have had a fantastic experience with our team at Lighthouse Property Services. Our goal is to always provide knowledgeable and reliable service, and we are glad to hear that we have met your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a very good experience, was our first time letting from this company and will be doing again, Lee was really quick at responding and getting everything sorted.
Agent replied · 24 August 2024
Thank you for taking the time to leave us this amazing 5* review Amy. Kind regards Lucy, Customer Relations.
5/5
GoogleMillie has helped me and my two friends find a property that is suited best for us and helped us step by step, we had a couple of viewings we she was more than helpful with guided us through the process easily and quickly too! Also always got back to me straight away and any issues we had was sorted in no time, so grateful to Mille for all her help and support! Thank you!!
Agent replied · 24 August 2024
Many thanks for your fantastic 5* review and thanks for your kind words Eloise. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the first instance of viewing a property the agent went out of her way to find somewhere that really suited. The office staff dealt with all my questions and concerns in a really helpful, informative and very patient manner. Highly recommend these folks. Moving is always horribly stressful.The people at Lighthouse went above and beyond to ensure this was a stress free move. Personal thanks to Camilla, Nathan,Sam and Samuel.
Agent replied · 24 August 2024
Thanks Ann!, I have passed on your comments to the team!
1/5
GooglePlease be warned - do not use Lighthouse. From our recent experience, Lighthouse are unprofessional and misrepresent the terms and conditions. We took legal advice and their contracts (both tenancy agreements and guarantor agreements) are both flawed with various errors. Also be warned that the utility allowance is well below the level offered by other companies and is well below the national average usage levels, so there’s a real risk that you will incur additional utility costs, despite their claims that it is “fully inclusive”. If you do think of using them, you should get professional advice before signing anything. Please do not trust the staff. They misled us, refused to acknowledge the points we raised, insisted that they would not change a single word of the contracts and would not answer basic questions and did not pass on important information. Because of our problems with Lighthouse, we had to contact the landlord direct, who saw sense and intervened.
Agent replied · 24 August 2024
Philip Gidlow thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleMillie was so helpful throughout the whole signing process and helped with a swift tenancy agreement, would definitely recommend going to her ☺️
Agent replied · 24 August 2024
Thanks Charlotte for taking the time to leave us your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommended. Was with lighthouse for 5 years and was looked after extremely well. Thank you to Simon especially.
Agent replied · 24 August 2024
Thank you for taking the time to leave us this great 5* review and recommendation Lewis. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience with Lighthouse Property Services in Lincoln! The team was professional and friendly, and they always went the extra mile to help with my needs. The process was smooth and stress-free, with great communication throughout. Highly recommend for anyone looking to rent in Lincoln.
Agent replied · 16 April 2026
Thank you Sophie for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally good experience here, Jack and his team were really helpful. Will be recommending these guys.
Agent replied · 24 August 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the utter pleasure of dealing with a Jack on a few occasions, really lovely guy with cool hair, sorted out my issue in a heartbeat, I couldn’t recommend lighthouse enough to anyone! They all go above and beyond and take time to help …
Agent replied · 16 April 2026
Many thanks Gaynor for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis is the company for you should you want a house for the next student year! The team are friendly and helpful and will always do everything they can to make your time with us the best it can possibly be.
Agent replied · 12 December 2025
Hello, Thank you for your fantastic 5* review! We're thrilled to hear that our team has been friendly and helpful in making your experience with us the best it can be. We look forward to continuing to support you in the future. Best regards, Lucy, Customer Relations Team
1/5
GoogleMy experience with this company has been negative as I moved into the property (Brayford Court, Carholm Road) back in October 2019. After a month of moving to UK as an international student, rent payment got delayed by 1 day, and my guarantor got served a notice by mail to his house to pay the rent. Shouldn’t they contact me first? I was not in Lincoln on the day of payment due to unexpected call for job interview in Sheffield, as I didn’t have a bank account at that moment, this caused delay till I paid in cash by the next morning. I had to face trust issues by my friend (guarantor) afterwards because of this company having no concern and sympathy with student’s situation.
Agent replied · 24 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been a guarantor for my daughter and have had some great service from lighthouse properties. Very supportive and helpful - being in a house with multiple people can be very worrisome but lighthouse have really gone above and beyond to reassure me
Agent replied · 16 April 2026
Thank you so much for your wonderful 5* review Claire! We're thrilled to hear that our team has been supportive and helpful during your experience as a guarantor. Your kind words mean a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleMillie is fantastic. Knows what she’s doing and never any trouble with her
Agent replied · 24 August 2024
Thank you for taking the time to leave us this tremendous 5* review Logan. Kind regards, Lucy, Customer Relations.
5/5
GoogleMillie was amazing!! , she was very efficient and a polite young lady
Agent replied · 24 August 2024
Thanks Adam for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJack is extremely knowledgeable and goes above and beyond to help
Agent replied · 24 August 2024
Many thanks for your fantastic 5* review Emma. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs a Landlord I can say that Simon and his team have been great. It’s very important that maintenance and safety are always a priority and Lighthouse are very quick to ensure that even small jobs are done to a high standard. Highly recommended Agents
Agent replied · 24 August 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Lighthouse Property Services Ltd Lincoln
How many reviews does Lighthouse Property Services Ltd Lincoln have?
Lighthouse Property Services Ltd's Lincoln office has 263 reviews across 1 platform: 263 on Google.
What is Lighthouse Property Services Ltd Lincoln's rating?
Lighthouse Property Services Ltd Lincoln is rated 4.0 out of 5 across all 263 reviews, and 4.0 out of 5 on Google from 263 reviews.
Where is Lighthouse Property Services Ltd's Lincoln office?
Lighthouse Property Services Ltd Lincoln, 39a Carholme Road, Lincoln, LN1 1RN.
