5/5
GoogleMillie was very welcoming and helpful! Would definitely recommend
Agent replied · 24 August 2024
Thank you Sophie for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Trusted Agent profile
Lighthouse Property Services Ltd Lincoln reviews
★★★★★
263 reviews across 1 platform
39a Carholme Road, Lincoln, LN1 1RN
Lighthouse Property Services Ltd's Lincoln office at 39a Carholme Road is rated 4.0 out of 5 across 263 reviews on 1 platform, including 263 Google reviews rated 4.0.
Reviews
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
Google5/5
GoogleJack is awesome , so helpful 🥳 …
Agent replied · 24 August 2024
Many thanks Shelley for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJack was really helpful, 100 percent recommend lighthouse.
Agent replied · 24 August 2024
Thanks for the excellent 5* review and recommendation Liam! Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent customer service, Jack was extremely helpful.
Agent replied · 24 August 2024
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMet Millie from lighthouse property services for a viewing today. She was able to book me in last minute which was super appreciated. They also offered me virtual viewing as I live very far from the property I wanted to view. Not many letting agents do this. Super flexible and helpful. Thank you ☺️
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review Jade. Best wishes, Lucy, Customer Relations.
5/5
GoogleUsing Lighthouse Property Services has been fantastic. Lee and Simon have been excellent - both knowledgeable and reliable. I am always promptly responded to and can trust that they have the situation confidently in hand. I would have no problem in recommending them to anyone (who I like).
Agent replied · 22 October 2024
Many thanks Lucy for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhen we have any issues with the house,jack and Lee are really quick at sorting it out and the help we have received from them is the best
Agent replied · 10 August 2025
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleLighthouse Property Services and in particular Bradley Hollis have been nothing short of professional, understanding and courteous. I encountered an issue which needed both addressing and revoking. From my very first encounter with Bradley, I knew I was in safe hands and sure enough he was more than efficient in concluding the issue for me (& in my favour). I would highly recommend Bradley Hollis at Lighthouse Property Services for an exceptionally high quality of service and for his integrity.
5/5
GoogleScarlets was helpful!
Agent replied · 24 August 2024
Thanks Michael for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have worked with Simon & the team at Lighthouse for a number of years & would certainly recommend using them. A professional, efficient and friendly agent. Thank you all!
Agent replied · 24 August 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have used lighthouse property services to rent three houses during my time at university. This is due to the efficiency in which they deal with any problem that occurs. They are contactable through the office, telephone and email - so there is always someone to talk to if there are any problems in the property. There is also a choice on how you pay the rent. A direct debit can be set up each month or you can pay in lump sums, which is good for when student loans come in - a lot of companies do not do this, which makes them a good comany to rent through.
4/5
GoogleMy experience with Lighthouse Properties has been very positive. The staff are very friendly and helpful, always pick up the phone and answer any problems or queries we may have. The property itself is lovely - in great condition and well furnished, and any problems around the house we have had, Lighthouse address them and attend to them quickly and efficiently. It is a shame that I have only discovered Lighthouse in my third and final year, and would definitely recommend them to anyone else who is looking to rent a student house in the future. Thank you :)
5/5
GoogleHave been with Lighthouse for around 6 years. Let my property through them, their terms of contract have been very reasonable and service exceptional. They very quickly found a tenant for me in the first place, the lady kept the house very well. Any small problems were handled very efficiently and reasonably by their in-house contractors, in fact I have not had to be involved in the management at any point in the last 6 years. Also prompt in communication, their manager Simon is a very suave and smart young man.
5/5
GoogleThis is a great company that have really helped me out when needed, was in desperate need of help and they provided it with great staff and service. Would recommend to everyone.
Agent replied · 25 April 2025
Hello Lynn, Thank you so much for your wonderful 5* review! We're thrilled to hear that our team was able to assist you when you needed it most. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI have been working with Rachel Hockney and she has been a lovely agent! Very polite and helped me every step of the way. I'm disabled and struggle understanding some things and she has been very patient and helpful! 10/10 Lighthouse employees are very nice to work with.
Agent replied · 24 August 2024
Hello Daniela, thank you so much for your kind words! We're thrilled to hear that Rachel has been able to assist you so well. Your feedback means a lot to us. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team here were very helpful and prompt. Jack T was really friendly and was more than happy to help with any issues and concerns I had. Thank you.
Agent replied · 16 April 2026
Thank you so much for your wonderful 5* review! We're thrilled to hear that Jack T and the team were able to assist you promptly and address your concerns. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery good agency with friendly and helpful staff. If you're looking for new place for living, Lighthouse Property Services will be great choice. Kamila is looking after our property the best way and she always solve all of our problems (when existing).
Agent replied · 24 August 2024
Great stuff Adam, I'll pass your comments on to Kamila!
1/5
GoogleRented a student property with Lighthouse and it ended up being an unnecessarily stressful experience, that I would not recommend. Firstly, the house was dirty upon arrival, and bed completely broken and needing replacement- how was this allowed to happen and pass inspection?? Multiple other issues including the roof being unstable and told that it was at point of collapse, meaning the house should never of been rented out in the first place as was not safe to live in. Serious damp and water running down the living room walls took months to resolve after being reported, causing water to leak into electrical sockets. We had a no end of problems with our toilet, always being blocked and never really resolved. Found that reported problems were only solved after either seeking help from the student union, or by saying we will get the council involved. The staff are unprofessional and condescending, making you feel guilty and uncomfortable for reporting problems. Dan, however, who deals with the emergency and maintenance side is the only person we felt we could rely on and is amazing- thank you!NegativeQuality, Professionalism
Agent replied · 24 August 2024
Hi Gaby, Firstly thank you for your time in sending this email, I am also really sorry you have felt in the position to put something in writing to myself. Our properties are professionally cleaned before tenants take occupancy. The properties are then checked to ensure they are satisfactory before tenants take occupancy. If we receive a complaint in relation to cleanliness immediately upon arrival we make no hesitation in sending the cleaners back. I note that you were the first tenant to collect your keys, had you brought this to our attention at the time we would have instructed cleaners to return. In relation to the damp, we work very closely with the Student Union, their involvement had no impact on our dealing with the damp issue as the matter was as you point out already in progress. It is standard practice to seek the opinion of a professional contractor and not unreasonable for a landlord to seek more than one quotation or opinion on the matter. On the subject of the roof, Simon Sewell attended the property within 30 minutes of having been informed that there may be an issue with the chimney and as such the roofer was recommending taking the chimney down. In instruction to remedy the matter was given to the contractor immediately. You note that Lighthouse advised you temporarily move out of the property and you were subsequently placed in a hotel with the landlord covering the cost. It is worth noting both that this re-housing was not essential, instead we felt it would be best practice and in your interests and the interests of safety. It should also be noted that there is no legal obligation on a landlord to re-house their tenants under such circumstances yet despite this you were re-housed the very same day. Many companies being either unwilling or unable to respond this quickly. With regards to the damp around the light switch, again an electrician attended the same day that it was reported to ensure it was safe. Agents and landlords employ sub-contractors, the contractors do not work directly for the agent/landlord. It is therefore normal practice to work with a contractors pre-existing schedule, it is routine for larger building firms to work on more than one job at once. In connection with the toilet, I note you contacted the office during a period in which it was closed. As you indicate we operate an emergency call out service to cover periods when the office is closed, the vast majority of agents offer no such service. For context, it is not uncommon for tenants to be left to their own devices outside of “normal” working hours sometimes remedying issue themselves. As you point out the issue was resolved the following day, it is more than reasonable for an issue to be resolved the next working day however we were able to resolve the issue on a Sunday. I would also like to state that the issue was resolved within 24 hours. With regards to Peter Hill’s alleged condescension I believe that you had requested for Dan, a general handyman, to attend to fix a leaking tap when Peter had already instructed a registered plumber to attend and resolve the leak. I feel that Peter’s comments were taken out of context, he was trying to explain that we always look to send appropriately skilled tradesman specific to their field of expertise, i.e a plumber to a leak, an electrician to wiring to ensure the best attention is given to the fault. In conclusion, there are several aspects of our service (namely the re-housing and the emergency out of hours cover) that are not neither required by law nor provided as standard service. Whilst you have undoubted been extremely unfortunate with the maintenance issue that you endured during your stay and indeed incurred inconvenience and frustrations, the landlord met all of their repairing obligations with our staff going above and beyond and I feel the review itself is without foundation. Should you wish to discuss your concerns further contact us via Review@Countrywide.co.uk
5/5
GoogleRenting our house next academic year from Lighthouse Properties and they have been amazing and patient with us! Rachel Hockney especially has been a great help!
Agent replied · 16 April 2026
Many thanks for your marvellous 5* review Elliot. Best wishes, Lucy, Customer Relations.
5/5
GoogleHave used other company’s before and have moved to lighthouse - no regrets. Absolutely amazing service, the manager is really knowledgeable and friendly and very reassuring.
Agent replied · 16 April 2026
Hello Patricia, thank you so much for your amazing5* review! We're thrilled to hear that you are enjoying our service and that our manager has been able to provide the knowledgeable and friendly support you deserve. Best wishes, Lucy, Customer Relations Team
5/5
GoogleHad a brilliant year with lighthouse properties. Any rare issues were fixed swiftly, and everything was done with a high standard of communication. Everyone was professional and friendly throughout and we loved the house and will miss it lots.
Agent replied · 22 October 2024
Thank you for taking the time to leave us this great 5* review Lucy. Kind regards, Lucy, Customer Relations.
2/5
GoogleThe staff were friendly whenever we dealt with them face to face but the property was in a pretty shoddy condition when we got there- marks on the floor, flimsy furniture and ugly decorations. We also had an issue with our WiFi for at least 2 months and had no WiFi at all for 2 weeks straight, when we complained they said that it was out of their hands and that WiFi was not technically included in our contract- despite being told it was during our initial viewing. Our utility room also had a leak whenever there was heavy rain and was never fixed. During an inspection the staff member inspected the house, gave us the copy of his inspection and left without asking us if we had any issues, despite the form having a section for tenants remarks. All in all the property was in a good location and we eventually had some of our issues dealt with (such as slugs in a downstairs room) but considering what we were paying and the lack of amenities such as a TV, working hoover and mop, there are better places to go in Lincoln for Student Accommodation.
Agent replied · 24 August 2024
Good morning, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy.
3/5
GoogleAfter letting under Lighthouse for two years, my experience was both good and bad. The staff were friendly, welcoming, organised and mostly accommodating, and I had no issues whatsoever in the first year, up until the point of our house being burgled in the second. Whilst they obviously are not to blame for this happening nor can they prevent it, Lighthouse only provided care for one tenant, and not myself. In the weeks subsequent to the burglary, Lighthouse provided a bedroom lock for my other housemate, who was not living in the property and had minimal valuables stored in the room. However, when I queried why I was not having one fitted also, I was told it was due to the cost to the landlord (which the locksmith informed me was only around £10 and stated he would personally request them to fit me one due to myself feeling unsafe - this never happened). As a tenant who found the burglary and continued to live in the house 7 days a week with all my items, I was very shaken by the whole event and felt unfairly treated. For this reason I would not recommend Lighthouse. This aside, however, I commend them for never charging any damages to my deposit, and being accessible over two years.
Agent replied · 24 August 2024
Hi Hannah, Thank you for taking the time to leave us your comments. If you have not already contacted us formally regarding this matter, please e-mail us via review@countrywide.co.uk. should you wish to discuss further. Kind regards, Scott
5/5
GoogleMy property has been managed by Lighthouse for years and they are supportive and helpful - don’t have to worry about it
Agent replied · 16 April 2026
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
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Questions about Lighthouse Property Services Ltd Lincoln
How many reviews does Lighthouse Property Services Ltd Lincoln have?
Lighthouse Property Services Ltd's Lincoln office has 263 reviews across 1 platform: 263 on Google.
What is Lighthouse Property Services Ltd Lincoln's rating?
Lighthouse Property Services Ltd Lincoln is rated 4.0 out of 5 across all 263 reviews, and 4.0 out of 5 on Google from 263 reviews.
Where is Lighthouse Property Services Ltd's Lincoln office?
Lighthouse Property Services Ltd Lincoln, 39a Carholme Road, Lincoln, LN1 1RN.
