Trusted Agent profile · Lincoln
★★★★★
263 reviews across 1 platform
39a Carholme Road, Lincoln, LN1 1RN
Lighthouse Property Services Ltd's office in Lincoln, at 39a Carholme Road, is rated 4.0 out of 5 across 263 reviews on 1 platform, including 263 Google reviews rated 4.0.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
GoogleWe have rented a property with Rachel and she has been super helpful with quick responses to emails! When we viewed the house and signed the contract she was super thorough😊 …
Hello Poppy Mae, thank you so much for your kind words! We're thrilled to hear that Rachel was able to assist you so effectively. We appreciate your feedback and are glad you had a positive experience with us. Kind regards, Lucy, Customer Relations.
5/5
GoogleLived with lighthouse from 2024-2025 and had a great experience.
Thank you for taking the time to leave us this great 5* review Jake. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a property viewing today with Millie Curtis, she was very informative and answered all the questions we had. She was extremely helpful and made the experience very comfortable.
Many thanks for the fantastic 5* review Georgia Louise. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team is incredibly professional, responsive and goes above and beyond to ensure a smooth renting process. I highly recommend them to anyone looking for a hassle-free renting experience.
Thank you for your glowing 5* review and recommendation Anum. Kind regards, Lucy, Customer Relations.
1/5
GoogleThere is a reason they deleted the reviews off Brayford court 👀 absolute scam, would rather be homeless …
Hello Goofy. I am not sure to which reviews you are referring. However, Google does not allow a location to delete or remove and review. Therefore any review that had been removed would be due to breaches of Googles terms and conditions. Regards, Scott @ Customer Relations
5/5
GoogleRachel from lighthouse properties was so helpful when I visited looking for help with a tenancy, her patience truly knows no bounds! Thanks again for your wise advice.
Hi Amy, we're thrilled to hear that Rachel was able to assist you so effectively. Your feedback is greatly appreciated. Kind regards, Lucy, Customer Relations.
1/5
GoogleThe operators are quite rude and incompetent. It always looked like I had to beg them to give me the accommodation I applied for. I had to chase them for over a month via phone and email which were often ignored or answered after several days. It's like they don't care about you and your need to find a home. Plus, the room was awfully dirty when I moved in.
Hiya CalifornianCrawl, Naturally, without your real name I have been unable to thoroughly look into the circumstances that may have prompted your review. We do have a strict criteria to qualify perspective tenants to ensure we provide a quality service to our landlord clients. Every property under our management is professionally cleaned prior to any tenants taking occupancy. If you would like me to look into the matter further please contact the office directly.
5/5
GoogleThanks for helping us find a house for next year!
Hello Ellie R, Thank you so much for your wonderful 5* review! We're thrilled to have helped … More
5/5
GoogleRachel from lighthouse properties was so helpful when I visited looking for help with a tenancy, her patience truly knows no bounds! Thanks again for your wise advice.
Hi Amy, we're thrilled to hear that Rachel was able to assist you so effectively. Your feedback is greatly appreciated. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat support and professionalism from the Lincoln team. Lee showed us round a property last week and we were impressed with his friendliness and knowledge. Thanks
Thank you for your thoughtful 5* review Emma! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThese guys are fantastic, Easy to contact, great people and they gave me a good house.
Thank you for taking the time to leave us your 5* review Harvey! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleHonestly amazing help from Lee to look at the property’s around Lincoln, best place for student accommodation, and great team to provide it
Thanks for the excellent 5* review Oliver! Best wishes, Lucy, Customer Relations.
2/5
GoogleCan't understand how they can charge £175 non-refundable to do credit checks, when credit checks can be done for free. I've applied for houses with other estate agents and they've asked for nothing.
Thank you for making us aware of your experience, please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team here are absolutely fantastic and incredibly helpful, 100% recommend
Thanks Harry for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleStaff are friendly and are always willing to help with any problems. Rent is more than reasonable and I feel that my housing experience whilst at University has been most agreeable. Any problems we have are always dealt with quickly and efficiently. Thankyou Lighthouse for a very friendly and professional service.
5/5
GoogleExcellant to rent from, super easy process from start to finish great team in the offiice made me feel really welcome.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleLighthouse have been extremely helpful, and always lovely. I have found that Lindsey Houldershaw has been especially great in helping find our student house and feel settled. Felt as if could go to lighthouse with any problems that we were experiencing and they would be sorted. Definitely would recommend.
5/5
GoogleLighthouse has provided me with a brilliant property for my final year at University. House is very well furbished - bathroom especially nice. Staff very friendly and always willing to help whenever possible. Overall very pleased and would recommend to anyone planning on going with then in the future. Maddie
5/5
GoogleThe team here are amazing! So helpful and very knowledgeable with the questions I had. Highly recommend👍🏻 …
Thank you Amy for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat bunch of people really helpful in my move process. Would recommend as have great properties and staff
Thanks for the wonderful 5* review and recommendation Samuel! Best wishes, Lucy, Customer Relations.
5/5
GoogleLighthouse get a lot of stick from the student community, but my partner and I had nothing but great service from start to finish. Thanks guys, the stress you took out of some difficult years will always be appreciated. We also got our full deposit back. It's almost as though if you look after the property, deductions don't get made. Crazy!
Hi Daniel Thank you very much for this review and the 5 star rating! Great to hear the team provided you with such good service through some stressful times. Kind regards, Jake
1/5
GoogleLighthouse are great if you never need to contact them...The house itself was great for the price yet its had its problems. Problems that are taking months to get sorted and Lighthouse seem to be very lazy with sorting them out. Dont worry if there is water coming through the ceiling. someone from lighthouse will come take alook next week if your lucky.
Good Afternoon, I am sorry to learn of your disappointment, I can sympathise with your frustration particularly given the modern construction of the property. Please be assured any maintenance reports are progressed as quickly as possible, we work on behalf of the landlord and I outline the maintenance process in brief below; 1. Report Lodged 2. Job Sheet to Assess the Issue Raised 3. Landlord Advised 4. Issue Assessed by Contractor 5. Recommendation Made by Contractor 6. Quote Prepared by Contractor and Sent to Landlord 7. Await Landlord Instruction 8. Place Order with the Contractor 9. Await Parts from Supplier 10. Action Repair We understand that the speed in which maintenance is undertaken is crucially important to students and we work really hard to try and get any issues resolved quickly. The property is a “new build” and we have been navigating various warrantees too in this instance. If you would like to arrange a meeting to discuss the matter further please contact; enquiries@lighthouse-properties.co.uk
5/5
GoogleSo far Lighthouse have been quick and easy to contact and communicate with, any issues with moving into the property they have deal with quickly again with professionalism and ease not had with other property services. And the contractor they brought in was beyond excellent and helped us with more things than he needed - couldn't recommend more.
Thanks Owen, we try our best!!!
2/5
GoogleGood for the students but not very helpful or good for the owners of the property. They do works without checking with the owner and charge a lot above cost for it.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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