Trusted Agent profile · Leeds · West Yorkshire
Verified
★★★★★
226 reviews from tenants · all 862 reviews
24-28 Bridge End, Leeds, West Yorkshire, LS1 4DJ
226 reviews of Martin & Co's Leeds office come from tenants, rated 4.9 out of 5 on average. We know the reviewer is one of the tenants when they told us, ticked it on the review form, or the review says so.
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226 reviews from tenants, from every platform, shown as written. First names only.
5/5
The Trusted AgentSue Leeds
I recently worked with Sue at Leeds branch and overall had a great experience. They went above and beyond to make sure I had everything I needed and ensured that everything was delivered in good order. I really appreciated her professionalism and attention to detail throughout the process of letting. Thank Sue and your team for your help.
5/5
The Trusted AgentVery helpful, knowledgeable and professional staff,
Massive thanks for Georgina for the viewing and sorting out the administration promptly after the viewing, considering the complications moving from Dorset to Leeds. Georgina is extremely helpful and knowledgeable about the area and properties. I have spoken to various members of staff. Everyone is very friendly and helpful. Thanks again.
Thank you very much Georgina and the team understand how stressful moving can be and always try and take the stress away.
5/5
The Trusted AgentI have been a tenant with Martin and Co since 2012. In order to rate an agent, I reckon communication as one of the main factors that would determine the rating of the agent. As a tenant, all I can say is that unlike other agents, Martin and Co have been well prepared in terms of communication and quick responses. Dealing with Lauren Schofield was impressive, where she responds to my concerns/ maintains requests promptly with a high level of affability and professionalism. Thank you for your quick reply, it has been much appreciated. I would definitely recommend Martin and Co and would definitely come back in the future.
5/5
The Trusted AgentProperty in Cross Green Lane
I originally wanted to view a property but as it was very popular, it was booked up. However, Holly kept me updated and when there was an availability, she got in touch with me and very efficient to say the least. When I turned up at the property and met Holly, she greeted with a smile, was friendly, welcoming, positive and upbeat which I believe is the perfect way to be if you are providing customer service on a daily basis. Well, the apartment in general was not what I expected, very cluttered and messy but with Holly's good, warm personality and information she provided with regards to the apartment, it softened the blow of how bad the apartment looked. With that being said, although I did not proceed with the property, I can highly recommend Holly as a brilliant agent, a lot better than most I have encountered throughout my time of property viewings!
2/5
The Trusted AgentGreat people, sadly Landlords are not
Dealing with Martin & Co is completely fine. They are professional, courteous and generally nice people. The problem arises because they act as a middle man between client and landlord, you don't even get the landlord's phone number, which is understandable. I viewed a property which looked fairly smart. When I moved in however, the landlord had touched up various bits of paintwork which is an entirely different shade to the original and now looks very patchy. There was also a throw covering a giant hole in one of the couches, the other couch was fairly worn and the springs had gone meaning sitting on it was massively uncomfortable. Yet they delivered only one sofa which, again, was a completely different shade to the other sofa. It looks completely ridiculous. The landlord is quite possibly the tightest alive. If there was a bit of give and take I would of painted the property properly, but investing my own money and effort into a "furnished" property when you are delivered a couch a completely different colour to the other is simply overkill. I've given up complaining and simply going to see out my tenancy. Although this is not Martin & Co's fault directly, because of the way they are set up they simply MUST shoulder some of the blame. I cannot wait to move out and I've only been a tenant for 3 weeks. I think it's hit and miss depending on which landlord you get and your willingness to be on the phone constantly to complain and argue your point. I would like to reiterate that they do try and help you out wherever they can and the problems do lie with the landlord.
4/5
The Trusted AgentI've rented through Martin & Co in Leeds for over three years now, and I've recently requested to renew my tenancy in January for a further twelve months which hopefully illustrates that I find this agency very dependable and professional. I have for those three years almost exclusively dealt with Lauren Schofield whom I consider to be particularly efficient and equally likable. And despite how undoubtedly busy she is every day, she is always keen to be as helpful as possible whilst having a reassuring and calm manner about her which I personally believe is a great attribute in any circumstances but especially in a role such as Lauren's. I sincerely hope I continue to have her in my corner for as long as I stay with Martin & Co. Ben Clarkson. West Point.
5/5
The Trusted AgentThanks Martin Co.
As this is my first time renting from an estate agency, I should say that it has been a very easy and smooth process with Martin Co. from the start. I was able to move very swiftly and everything was done with complete professionalism to make it a more pleasant experience. I received excellent service from all the staff in your Martin Co branch, they were all very friendly and made me feel safe and comfortable. Lauren Schofield is a very helpful and excellent property manager, always willing to help and she respond very quick for any maintain request or for any other issue!! Thanks Martin Co.
5/5
The Trusted AgentRebecca
She was amazing have a bright smile on the face telling us everything about the flat very positive amd energetic
Dear Gaurav, Thank you for your wonderful review. We're thrilled to hear about your positive experience with Rebecca. Your ease throughout the process is our top priority, and we're delighted to have been of assistance. Should you need any further support, we're just a call away. Warm regards Elizabeth
5/5
The Trusted AgentClear, speedy, friendly!
Bailey and Georgina were super in sorting out our viewing and the renting of the property. Bailey even stayed in the office beyond closing hours in order to finalise our paper work which was extremely kind of her,. Overall top service from the martin and co team.
We are lucky to have such dedicated team members here at Leeds City Hayden and I am sure your stay in Leeds is going to be fabulous.
5/5
The Trusted AgentExcellent agents
Been a tenant through Martin and Co for over 5 years. The team in Leeds have always been excellent. Very down to earth and easy to go to! Special shout to Haf for helping me with the moving out processes and getting everything wrapped up quickly. Thanks all!
Dear Daniel, We're thrilled to have been able to assist you over the past 5 years and appreciate your kind words. Thank you for recognizing Haf's efforts; we're proud to have such dedicated team members. Wishing you all the best! Warm regards, Elizabeth
5/5
The Trusted AgentThe Perfect move.......
I would say from the outset Bailey was very professional and friendly made the process very easy to understand every step of the way, even when I was having a wobble waiting for the references to come through. Thank you for being patient and reassuring with me......
Thank you Vince, it was a pleasure to help you move into your new home.
5/5
The Trusted AgentExcellent communication
As a first time renter, Martin and Co have gone above and beyond to ensure my move went as smoothly as possible. Haf especially, has been incredibly helpful and patient with me as I learned how to navigate setting up all my bills! He's also incredibly reliable with maintenance issues, and always ensures that the issue is resolved as quickly as possible.
We are delighted that you have had such a positive experience as a first time renter. We appreciate your kind words for Haf, and we are glad that we have been able to help you navigate setting up your bills and maintaining the property. Thank you for your kind review.
5/5
The Trusted AgentProfessional Service
A very professional, helpful and efficient service - Beth was very helpful in getting everything sorted for us.
Dear Rhys, Thank you for your kind words. We're so pleased you found our service to be professional, helpful and efficient. Beth has seen your feedback and says thank you. We hope you enjoy your time in your new home. Best wishes Elizabeth
4.9/5
The Trusted AgentGreat service
Haf has been very helpful and guided me throughout, great service from Haf & the team
Dear Anderson, Thank you for the kind words about Haf and the team. We strive to ensure our customers have a pleasant experience and are glad to see we have achieved that. It's always our pleasure to help. Best wishes Elizabeth
5/5
The Trusted AgentSeemless experiance
My personal experiance with Martin and Co has been a very pelsent one. I had Sue as our personal contact and she was always on hand to assist us. Her communication throughout made what can be a strenuous relationship, a simple and happy one. Many thanks to Sue and the team as a whole.
5/5
The Trusted AgentBrilliant
A big thank you to Lauren for all her help with my property. She was really helpful and explained everything to me. Bailey was extremely professional and made my move to Leeds really easy. A huge thank you to Bailey for all of her help. She really went out of her way to deliver a fantastic move and she was very helpful too. :) Felt very comfortable and glad I chose Martin&Co as my estate agent.
5/5
The Trusted AgentThanks Sue!
Sue has been extremely helpful and attentive throughout the while process. Great letting agent to work with.
Dear Martin, Thank you for your review and great recommendation. It's lovely to receive appreciation for a job well done. Sue also says thank you. Best wishes Elizabeth
4.8/5
The Trusted AgentTenant review
Sue has been extremely helpful and made us feel comfortable at our new house.
Dear Amar, Thank you for your kind words. We are delighted that Sue was able to help you and your family feel comfortable in your new home. We hope you enjoy your stay. We will always be on hand to answer any questions you may have in the future. Best wishes Elizabeth
4.8/5
The Trusted AgentImpressed
I and my partner recently moved into our home and we’ve been impressed with how well organised and supportive the team has been. We also met with our property manager Hafeez, who is very friendly and helpful in making our moving in hassle free. Thanks and keep up the good work!
Dear Emmanuela, Thank you for your wonderful review. We're thrilled to hear that you and your partner had a smooth transition into your new home. It's our pleasure to provide you with the support you need. Hafeez and the rest of our team are delighted to receive your compliments and are motivated to continue delivering exceptional service. Best wishes Elizabeth
5/5
The Trusted AgentBrilliant fast service
When we decided to search for a new flat we went through Martin and co, Marcus was brilliant, we had a few issues with the property but he sorted them with no problem. He was always easy to get hold of and eager to help. I would really recommend going through this estates agents, we have no complaints! Thank you very much for sorting us out with our new flat!
5/5
The Trusted AgentVery Helpful and understanding
Michael was very understanding and helpful with finding the right house for myself and 3 work colleagues to share. He also helped with the handover and was very thorough and made sure it all went smoothly. Thanks Michael!
Hi Florence thank you for your kind words, the perfect property for the perfect tenants.
4.9/5
The Trusted AgentTennant review Langtons Wharf
Agent was knowledgeable, easy to contact and professional
Dear Alistair, Thank you for your review. We are pleased we were able to help and give you all the required information. It's great to receive such acknowledgement. Best wishes Elizabeth
5/5
The Trusted AgentAgent Review
We have had a great experience renting through Martin & Co Leeds City. After relocating countries, Josh was wonderful helping us get our first rental. He has made us feel very welcome and the entire process stress free. Thanks Josh!
5/5
The Trusted AgentEllie Harris The best
Thank you for everything
Dear Alotaibi, We're absolutely delighted to hear that you've had such a positive experience with us. Your appreciation means the world to our team, and we're grateful for the trust you've placed in our service. Thank you for choosing us, and we look forward to assisting you with any future property needs. Warmest regards, Elizabeth
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
226 reviews from tenants, rated 4.9 out of 5 on average. For example, DHARSHINI wrote: "I am grateful to Ellie for being as accommodating as possible, especially given I was the renter who is not the lead tenant and had a few issues with my ID ..."
The reviewer ticked it on the review form, the agent recorded it, or the review says so. Reviews that do not say are not counted here, so the real number is usually higher.
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