Trusted Agent profile · Leeds, West Yorkshire
★★★★★
534 reviews across 2 platforms
Regent House, 2 Regent Road, Leeds, West Yorkshire, LS18 4NP
Lets Live's office in Leeds, West Yorkshire, at Regent House, is rated 4.7 out of 5 across 534 reviews on two platforms, including 530 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Trusted Agent 2026 results for Lets Live, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Leeds office, from every platform, shown as written. First names only.
5/5
GoogleI would definitely recommend this Letting Agency to any professionals out there looking for a quick and smooth moving process. I found a beautiful two bedroom house that I had viewed and fell in love with straight away and all necessary checks were done by the staff and I was moved in within 5 days! So far I can’t fault them. Keep up the good work! Special shoutout to Taniya who was super lovely when handing over my keys 🏡 🔑PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was under time constraint to find a new place to live in Leeds and Lets Live Leeds were great from the first time I contacted them. They arranged a viewing tour which enabled me to see multiple properties that matched the criteria I gave them. Unfortunately the original property I had enquired about had been let but I was shown around similar properties in and around the same area. During the tour, the agent showing me round was very helpful giving me information about the locations, properties and the tenants. Not sugar coating anything and being transparent about the pros AND cons which was very helpful in making a decision. After viewing the property, I had other viewings elsewhere so I was slow in actually applying for one of the properties I'd seen with Lets Live Leeds. Upon making a decision the agent (Lorraine) who'd shown me round kept in contact and gave me the details through the application process. The process itself went really smoothly thanks to Fiona and Taniya, the references process was easy to track via the site of the 3rd party they used and although I got a call trying to sell me insurance (one of the main complaints about the company used) I politely declined and they haven't contacted me since. As soon as references, deposit and first month rent were sorted I was sent all relevant info about gas safety, energy, etc and went to pick up the keys the next weekend. All in all from the application, it took around a week and a bit to move in. They made the move a lot less stressful and would definitely recommend.PositiveQuality, Professionalism
1/5
GoogleBy far the worst letting agency I have ever had to deal with. The room was filthy when I moved in. At the viewing, there was a nice sofa in the property, which once we'd moved in they replaced with a much cheaper and lower quality one. Only when we complained did we get this put back in. This attempt to deceive in itself says it all about Letsliveleeds. They didn't protect my deposit on time and were very slow to get it back to me (again past the statutory deadline). They constantly turn up to the property without giving any written warning, which they HAVE TO DO BY LAW. And it isn't just once or twice this has happened - many different members of the team just seem to turn up whenever they please, and when I question them about whether they've given previous warning, they just try and laugh about it. Clearly they seem to think that the laws of this country don't apply to them. I have friends who also have Letsliveleeds as their letting agents, and I've heard this happen time and time again, so clearly it's communicated within the company that they should just chance it and turn up without writing to tenants. They constantly try and see what they can get away with. I cannot stress enough just how incompetent and terrible this letting agency are in every aspect. I totally agree with the other reviewer which cannot believe the positive reviews on here. The negative ones have definitely been removed, I've seen this myself as I had my suspicions. No doubt I'm about to get a passive aggressive response from them on here about why they're right and I'm wrong. The negative experiences certainly aren't isolated incidents when it comes to this company, so don't let them convince you that that is the case. You'd do yourself a favour to AVOID THEM AT ALL COSTS.
Hi Jordan, Thank you for your feedback. I did send you an e-mail over a week ago to personally reach out to you for the concerns you have raised however no response. Would appreciate if you could get back to me if you wish for me to speak to you personally 😊 Following your points, we always endeavour to give 100% customer satisfaction to our tenants and if you are not happy or satisfied with anything, we want you to reach out to us so we can help you where we can for you to have a good living experience with us. I am very sorry that you felt that the service did not meet your expectations. The google reviews you see are genuinely from our tenants and we cannot delete bad google reviews as google does not allow us to do this. if this was the case, yours would have been deleted by now. We did register your deposit on time, their may has been a slight delay returning your deposit due to information we were waiting on via TDS. Access was also always given as I have checked email proof that this was sent to you, if unintentionally this was missed out, then apologies. We would not want to disturb tenants and not let you know when viewings were taking place at the property, or any maintenance work needed. We would only ever access the property if anything needed fixing reported via a tenant or if a room become vacant In the HMO you were staying at. We would not laugh at our tenants; we take our tenants seriously for the issue to be resolved quickly and respectively. The sofa issue was resolved and was based on landlord request. You didn’t like it therefore we switched it over for you. apologies if this upset you. Overall, I am sorry for your experience, and we wish to always improve our service for our tenants. Warm Regards, Aamira
5/5
GoogleAmy was very helpful! Pleased with their service.
Hi Simba, thank you for your kind words and 5 star review!
1/5
GoogleDidn't liked the property at all. Very small dingy rooms no light at all. I didn't even feel like taking pics bcoz it's so small
1/5
GoogleI am in complete disbelief reading the majority of these other reviews, they must be paid for because I have never had a worse experience with a letting agency in all my years of renting. I relocated to Leeds for work and was lied to by this agency from the outset and throughout. I signed a tenancy agreement based not only on misleading but entirely false information given by the agent. I was told at the viewing that the “professional” house-share was mixed with both male and female tenants. I asked on multiple occasions and was told this every time. I even rejected on of their other properties based on the fact it was an all male house. It was explicitly clear what my requirement was regarding the other tenants. I discovered after moving in that there were 4 men living in the property and I was the only girl there. I was told the house was getting a cleaner and that a deep clean would be done prior to me moving in, this did not happen. The house was so filthy that I had to clean myself in order to live there until the cleaner came 4 days late. One of the two fridge freezers was unusable due to the stench coming from the fridge compartment and the other had a freezer compartment that was completely frozen over. I also discovered that the cleaner was a one off and not a new service like it was implied to me at the viewing. I also discovered that two of the tenants were regular marijuana users and could smell it in the kitchen at one point. Aside from this the house was in disrepair with several things broken or not in working order upon moving in. I never had hot water from the sink in my ensuite for the entire 3 weeks I lived there. The electricity went off and on in the last week I was there which meant no working fridge and no washing machine. It was frankly a safety hazard. I expressed my desire to leave and detailed all my concerns regarding the condition of the house and for my personal safety in an extensive email after my initial concerns raised via telephone were ignored for days. I was then informed the landlord had agreed to end my tenancy with immediate effect (I did not ask for this). I was given no offer to move to an alternative property or time to find alternative accommodation of my own. I ended up having to find somewhere else at very short notice which was extremely distressing. Not to mention the added cost of having to move house again in a new city within the space on 3 weeks. As if all this was not enough I then had to chase and chase to get my money back from them for the rent I paid. I was passed from pillar to post and had to repeat information already given to multiple employees who apparently did not talk to each other and had no idea about anything. It was tiresome and stressful to say the least. It took 4 weeks of constant back and forth after vacating the property to get my money back. Within which time they continued to harass me with emails of planned viewings, repairs and rent arrears even though I had vacated the property and was no longer a tenant. This continued even after having explained this to multiple staff members each time I was contacted. I would advise anyone looking to rent in Leeds to firstly make sure you know your rights as a tenant and the protections provided by law and avoid this company at all costs if you want a peaceful experience of finding accommodation and relocating.
Dear Cynthia. Firstly we are really sorry you’ve had a poor experience. I can assure you all our google reviews are not paid for, they are genuine tenants of ours. As per your feedback below whilst I appreciate there was confusion regarding tenants at the property at the time of viewing this was due to tenancy change overs. At the time it was a mixed house share. However due to your upset of knowing that it would be all male house share, we did offer to free you up from the tenancy. At the time we had no ‘all female’ house shares available to move you into. When you had reported regarding the communal clean, it was advised that the clean will take place after you moved into the property and my colleague did inform you regarding this. In regards to the freezer you had reported. This needed defrosting, and this is the tenants, responsibility to look after the fridge/ freezer. I believe this was advised to you and an email was sent to the tenants to rectify the freezer. No hot water was due to the boiler being replaced and temporarily all tenants were warned regarding this. Thereafter the hot water was up and running. The electricity was reported to maintenance and the tenants informed us that it was a fuse that tripped. When maintenance chased all tenants including yourself to see if the issue was rectified nobody got back to her. We have had a contractor thereafter visit and the electricity had been working fine. I am very sorry on your experience Cynthia. We did refund you the full amount and didn’t charge you for 2 weeks stay at the house share. We tried to accommodate you as best as possible and to resolve any upset as quickly as possible. Best of luck!
5/5
GoogleBailie was really patient with me in finding a property and gave me lots of options. Thanks very much!
Thank you Ben for the positive review
5/5
GoogleLetsliveleeds is a very professional and well established company. Rebecca and Aamira are very helpful, responsive and efficient all the way for leading and managing the letting matter so that I feel confident that my property is being taking care in good hands.
Thanks Felicia, hope you and family are well. We alway appreciate kind words from our Landlord Network in Hong Kong. Kind regards Alix and Team
5/5
GoogleThis has been a smooth experience with Amy I appreciate 10/10
Hi Mugabe, thank you for your lovely review! We wish you all the best in your new home :)
5/5
GoogleBeing new in the city, I didn’t really have much knowledge about the residential areas. Lucy the attendent who showed me the properties the company had was very professional and exceptional. Even gave me an insight on the other residential areas and the proximity of the essential service providers from the properties in question. Would highly Recommend Let’s Live Leeds. Good customer service Staff.
5/5
GoogleBailie was very professional & helpful in showing me a lot of places - sometimes on short notice! & was understanding of my requirements.
Thank you Alex for the lovely feedback :)
5/5
GoogleI was under time constraint to find a new place to live in Leeds and Lets Live Leeds were great from the first time I contacted them. They arranged a viewing tour which enabled me to see multiple properties that matched the criteria I gave them. Unfortunately the original property I had enquired about had been let but I was shown around similar properties in and around the same area. During the tour, the agent showing me round was very helpful giving me information about the locations, properties and the tenants. Not sugar coating anything and being transparent about the pros AND cons which was very helpful in making a decision. After viewing the property, I had other viewings elsewhere so I was slow in actually applying for one of the properties I'd seen with Lets Live Leeds. Upon making a decision the agent (Lorraine) who'd shown me round kept in contact and gave me the details through the application process. The process itself went really smoothly thanks to Fiona and Taniya, the references process was easy to track via the site of the 3rd party they used and although I got a call trying to sell me insurance (one of the main complaints about the company used) I politely declined and they haven't contacted me since. As soon as references, deposit and first month rent were sorted I was sent all relevant info about gas safety, energy, etc and went to pick up the keys the next weekend. All in all from the application, it took around a week and a bit to move in. They made the move a lot less stressful and would definitely recommend.
5/5
GoogleI had a viewing with Lucy yesterday for my friend and I and she has been very helpful. She has been able to answer all my questions and explain the application process. She has gone above and beyond to ensure that the experience goes smoothly and that she gets us the best deal. I would recommend anyone to use LetLiveLeeds and Lucy is a great asset to the team there.
5/5
GoogleOlivia Tattersall Is the best from day one she has been so helpful with sorting out my tenancy, when spoken with her on the phone she was understanding of my situation as well and took that into respect, if you need anything i suggest tou go to her or anyone of her colleagues as they all are amazing people, thank you hun x
Thank you for the lovely review Skye. all the best :)
5/5
GoogleFantastic Lettings agency, all of the team are brilliant. Special shout out to Rebecca for keeping on top of everything for me!
Thank you Caroline for the lovely feedback. It's good to have such positive feedback from our landlords :)
5/5
GoogleHighly recommended Letting Agent. Best in Leeds. ALL the staff are highly motivated, very professional and look after our tenants really well.
Thank you Stephen for the lovely review. Your support is always appreciated. From the team at letsliveleeds :)
5/5
GoogleRebecca has been a really good agent as she responds promptly and provides solutions when needed.
Thank you Daphne for such a lovely review :)
5/5
GoogleI had a fantastic experience renting from Let’s Live Leeds. The entire process, from the initial viewing to signing the contract, was smooth and stress-free. All of my questions were answered promptly and thoroughly, which made me feel confident in my decision. A big shout-out to Lucy and Bailie for their exceptional help and support :)
thank you for the lovely review. Hope your move went well :)
5/5
GoogleExcellent service when boiler failed. Same day contractor out to fix. Rebecca was excellent with communication regarding the contractor visit.
Thank you Rebecca for the positive feedback :)
5/5
GoogleThe experience with LLL was pretty straightforward, and thanks to Olivia Tattersall for the timely updates in this process.
Thank you for the positive review
5/5
GoogleBailie is amazing. Patiently took me around the properties and answered every query I had. 5 star service !
Thank you Aniefon, for the lovely review ! Much appreciated :)
5/5
GoogleI have used LetsLiveLeeds now for over 5 years and can not fault them at all. I would recommend them to any Landlord or tenant looking for somewhere to rent. Alix is very Pro active and deals with any issues or questions promptly as do all the other staff. Keep up the good work 👍
Dear Stewart, thank you very much for your review. Its a pleasure working with you and helping you grow your portfolio of HMO's. Kind regards... Alix Newton Director
5/5
GoogleBeth has been very helpful with me trying to find a new place, always ready to go the extra mile
Thank you Gethin for the lovely feedback :)
5/5
GoogleRebecca Johnson made sure my maintenance issue was sorted immediately. She is very diligent, swift and polite. Great staff !
Thank you Uju for the positive feedback ! I am glad you have had good service :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lets Live's Leeds office has 534 reviews across two platforms: 530 on Google, 4 on View Agents.
Lets Live Leeds is rated 4.7 out of 5 across all 534 reviews, and 4.7 out of 5 on Google from 530 reviews.
3 reviews from tenants, rated 4.0 out of 5 on average. For example, Chris wrote: "I've now been a tenant in one of the properties with Lets Live Leeds for just over 6 months. I've been really impressed by how nice and helpful they are. I ..."
Yes. In The Trusted Agent 2026 awards: Lets Live, Leeds won Trusted Agent.
Lets Live Leeds, Regent House, 2 Regent Road, Leeds, West Yorkshire, LS18 4NP.
