Trusted Agent profile · Laindon, Essex
Verified
★★★★★
266 reviews across 2 platforms
The Estate Office, High Road, Laindon, Essex, SS15 6DQ
Part of Hilbery Chaplin Residential, see every office.
Hilbery Chaplin Residential's office in Laindon, Essex, at The Estate Office, is rated 4.4 out of 5 across 266 reviews on two platforms, including 262 Google reviews rated 4.5.
Every review we hold for the Laindon office, from every platform, shown as written. First names only.
5/5
GoogleCouldn’t be happier with the service we received from Saskia in particular. From start to finish she was always on the same page as us and ready, willing and able to answer any questions. Always very responsive, made the process feel easy, and worked really hard on our behalf. Extremely pleased, no regrets!
Thank you for your kind feedback.
5/5
GoogleWould highly recommend
5/5
GoogleGreat to work with, super knowledgeable on the local area!
1/5
GoogleI was very happy with signable, staff also friendly and helpful, however i had an issue with fields disappearing when received (potentially serious) apparently it is necessary to flatten the PDF before sending … i changed to Docusign and have had no issues so far
Hi David, Thank you for your honest feedback. We really appreciate any opportunity to improve our product and our customer service. I am glad that our support and service have made a positive impact. Regarding the issue you detailed in your review, it is a specific case of the document itself and the system it's going to - not representative of the overall product. I am sorry we were not able to work together to resolve this as you expect. I have put it as a feature request to our product team, to improve the experience for future customers. If you would like to discuss this further, please do not hesitate to contact us. kindest regards, Terrie Customer Success Team Lead
5/5
GoogleAll in one day book visit offer acceptance of the offer! Very good communication Go for it Well done Karen& team in Laindon Office
Thank you for taking the time to give our Laindon branch your kind feedback.
5/5
GooglePurchased a new home for my mother through Hilbery Chaplin, professional all the way through, excellent communication through Valarie, she kept me updated throughout the whole purchase to handing over the keys, very professional and warm, couldn't of asked for more. Well done to all involved.
Thank you for taking the time to leave such kind feedback for our Laindon branch.
5/5
GoogleVery professional service, individually tailored to dovetail perfectly with our requirements. Would most definitely use again. Special thanks to Diane Jennings for walking us through the house-selling process and for her genuine enthusiasm for the property.
5/5
GoogleExcellent service from Karen and the team, great communication - would recommend!
Thank you for your feedback it is much appreciated.
5/5
GoogleFrom start to finish the service received has been exemplary. Huge thank you to Carole and the team for helping us sell our home.
5/5
GoogleAbsolutely brilliant, we viewed the property multiple times and every time they worked with our needs and times. The service we received was second to none. I couldn't recommend them more!
5/5
GooglePaul from Hilbery Chaplin recently sold my nan's house, he was outstanding! It was a very difficult and sad time for our family, Paul was professional & very comforting to our situation. We would definitely recomend him to anoyone, big thank you to Paul.
5/5
GoogleSignable is Software As A Service done the right way. The pay as you go service is perfect for small businesses who only want to sent a few envelopes a month.
5/5
GoogleSuperb, thorough. friendly service all throughout. Special thanks go to Karen & Valerie for all their hard work and first class communication with us.. Many thanks Paula, Ian & Mary (ref 5 Squirrels)
5/5
GoogleIan kept us up to date throughout the long and stressful process, making sure we were advised every step of the way, with where we were at any given time. Liaising with all in the chain, not just "his" client. He was always on hand and if …
5/5
GoogleExcellent, affordable service for small businesses. Nothing fancy, just does what you need it to.
Hi Mark, thank you for your lovely reply. It is always nice to hear we are providing excellent service and good value for money. I will certainly pass on your feedback to the team. Kindest regards, Terrie Strategic Customer Success Manager
5/5
GoogleFrom the initial pitch through to the consistent sales focussed efforts, what a first class residential property team you are. Always communicative, straight-forward, professional and a pleasure to work with. You all made what can be a stressful experience very pleasant and indeed our buyer was very complimentary of the handling of the sale of our house. The legal team got the transaction over the line in a timely fashion even with the sheer volume of transactions since the market reopened. Thanks to you all for your efforts and, of course, the sale price outcome which exceeded our expectations. We are delighted with the service we have received.
1/5
GoogleI believe this solicitors firm are trying to scam people. I have just received an email chasing ground rent after never receiving the actual bills. When asking for evidence they have refused to provide it. I was spoken to extremely rudely by a John Bucknell who then hung up on me after their email says please discuss this letter with us if you have any difficulty. The £500 addition to the ground rent is what’s added to the difficulty and rather than discuss it I was told pay or face court action all contrary to their email. It’s disgusting.
5/5
GoogleA huge thank you to Kelly who was a great help with following up with other agents and solicitors on a particularly stressful purchase
1/5
FacebookTerrible experience, was left with a feeling of discrimination because we aren’t British So we found a house for rent on their website and my partner called them to book a viewing( they had no pics on the website just with the front of the house) We barely managed to get an appointment after many calls , each time we were given different excuses ( Blaming the actual tenant that she doesn’t want anyone in the house yet while she is there) Every time my partner was given a new excuse , then I called and I asked if the house is on the market or not and said to them that we are interested in the house but we can’t be kept on hold for ever and that if we cannot see the house we will go for other properties cause we will not wait for any more longer and suddenly in 10-15 minutes they were able to book an appointment When I called I was given total different reasons then what my partner was told so from the start everything was weird. We managed to see the house , the tenant , a very nice lady showed us around , she told us very clear that what the agency said to us was total lie and that she had nothing against viewings We saw the house on a Saturday and we decided to take it so on a Monday morning first hour we called them to tell them we want to start the procedures and guess what again we be been put on hold ( wait a little bit to speak with the landlord, wait cause I didn’t get ahold of the landlord and so) The house was a 2 double bedroom detached bungalow, we were a family of 3, all working individuals with good jobs and over 90k annual income So we be been told to wait , then we are told that the landlord has more viewings even though we met all the requirements ( house was 1300 a month , we are 3 individuals with over 90 k incomes)and said we are taking the house and at the end to be told that they are giving the house to someone else , when I asked based on which criteria was this if we were first interested and they basically refused to start the paperwork and told to wait they said that the la lord decided based on number of people and I come , for his sake it was only a 1300 a month house with 2 double bedrooms and we were only 3 so for me from the start this sounded like DISCRIMINATION
5/5
GoogleExcellent service and have improved our client relationships no end by providing us with a compliant quotation engine for use in our extremely busy sales team. Their ambition to speed up the sale and purchase process is one to be admired and I would strongly advise any property Agent and Solicitor to engage with this company as soon as possible. The ability to quote and instruct solicitors on-line 24 hours is key to our business as it allows us to gain confirmation that the solicitors process is underway rather than having to keep checking that the buyer or vendor has remembered to do so.
5/5
GoogleGreat engagement, support, collaboration, communications and clarity in the sale of my Mother's East Lothian property. Made the chain work to the intended date as well, no mean feat. Really very helpful and professional throughout. Highly recommend their services.
1/5
GoogleNot to be trust .... got my property for 4 months and booked 9 viewings but only 6 turn up of which 4 we need to do it ourselves and they started giving us feedback for people who didnt turn up and when started questioning they said they got feedback wrong on different properties....also be careful on signing contract as they try to hold of ur property for long and then once contract signed then I didnt even get any calls for 2 weeks and then I have to follow up and then they got some excuses .... at last I have to wait for 4 months and then kick them out as they turned our to be useless
5/5
GoogleFantastic service that has saved our company vast amounts of time and money! The staff are so helpful and knowledgeable especially Sue. We have switched all of our 'signed for' documents to Signable.
1/5
FacebookI don’t recommend! I was very disappointed about this agency because,the agents tells you something and after that doesn’t make anything! Normally they had to refund us some money for 15days because,we moved earlyer than we normally should...because the landlord was sick...they told us that will refund the money. When I called them to refund the money they said “sorry you have to speak with your ex landlord to refund the money”. I asked then: Why you said then than you guarantee the refund. Charlie’s response was: “Sorry”!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hilbery Chaplin Residential's Laindon office has 266 reviews across two platforms: 262 on Google, 4 on Facebook (across the whole business).
Hilbery Chaplin Residential Laindon is rated 4.4 out of 5 across all 266 reviews, and 4.5 out of 5 on Google from 262 reviews.
Hilbery Chaplin Residential Laindon, The Estate Office, High Road, Laindon, Essex, SS15 6DQ.
