Trusted Agent profile · Kingston Upon Thames
★★★★★
626 reviews across 2 platforms
17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
Part of Snellers, see every office.
Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 626 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing team
Amazing team! Polite, helpful, responsive.Have been dealing with Bethany for day to day property management and have received good services!
Dear Sunil, Thank you for taking the time to leave a lovely review regarding Bethany. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMarcos at Snellers was so professional
Marcos at Snellers was so professional, helpful and easy to work with during our process of viewing, referencing and renting. He answered any questions we had so fast and guided us through the process brilliantly. We are so greateful.
Dear Tilly, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSnellers have been great to work with
Snellers have been great to work with. Their property management team, including Sophie Sheppard, always works to sort any issues promptly.
Dear Justin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat service!
Very pleased with the service of Sophie Sheppard!Always kind, helpful and sorting issues related to the property I rent!
Dear Fontini, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotFew months ago we found a property in…
Few months ago we found a property in Twickenham through Snellers. For the past three - four weeks there were a number of isues that needed to be addressed. We called Charlotte Nugent who is the Property Manger looking after our property.All issues that we brought to her attention were attended straight away and fixed within very short period of time. For the past 10 years we have been dealing with several Property Agents and Charlotte proved to be one of the most reliable and professional people that we have ever met. We are very pleased to have her as our Property Manager and Snellers as our Estate Agents .Highly recommended. Angel & Veselina
5/5
GoogleMe and my partner have been looking for our perfect home for over a year. We had a viewing last week with a brilliant lady called Ellen. She sold the house to us well and was always on hand to answer any questions we had, during and after the viewing.
Dear Lydia, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleLisa Henderson provided the full range of the management responsibilities throughout my friends stay with Snellers. I am very pleased to have heard about her of being such a responsible and organised real estate manager. Brilliant service and definitely looking to rent with Snellers in the future.
Dear Greg, Having read your review, we would like thank you for your feedback about our Kingston Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotTenant review
Sophie has always been easy to contact and she’s always ready to answer queries and follow up on issues.
Dear Josefina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI have used Penny & Co estate agent to find our ideal family house in Kingston Upon Thames where everyone is trying to do the same thing as us. Penny & Co has more then delivered. Now on the mission to do the works. Thank you guys so much!!!
Dear Dragan, Thank you for taking the time to leave a review regarding your experience with Penney & Co. I wish you the best of luck with your new property and for the future. Kind regards, Anna Devey Customer Relations Administrator.
5/5
TrustpilotWe have received always very kind and…
We have received always very kind and attentive service, especially Bella Murton is an exceptional lady , feeling us very comfortable encouraging to ask questions and always replies in details.
5/5
TrustpilotGreat Service
Amazing service from Bethany and the wider team. So responsive and efficient! My property is in safe hands.
Dear Alex, Thank you for your kind comments regarding Bethany and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHappy tenant
I have recently rented a property through Snellers. Their communication was prompt & friendly and they worked hard to secure the right deal for both me and the landlord.It was a pleasure working with Ayca, Amy & Lucy.
Dear Kirsty, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Teddington office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
TrustpilotI want to praise Sophie Sheppard for…
I want to praise Sophie Sheppard for looking after us. She is extremely professional and friendly.
Dear Enrico, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
5/5
Trustpilotgood service
fast response with Sophie Sheppardunderstood issue with house we rented and helped us to move in
Dear Berkay, Thank you for taking the time to leave a wonderful 5* Google review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleLong term tenant, I've always found Penney / Snellers staff friendly and helpful including Lisa who is currently my contact,. Any issues I've had and none have been major have always been dealt with efficiently and promptly. I'm very happy with the service provided.
Dear Frank, We appreciate you taking the time to submit your review regarding the service you received from our Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
3/5
Google(READ ALL)moved out of my rented property recently, following a break up. To make the situation worse Penney & Co made the situation of returning my over laid rent very difficult. I had to pass my bank details to them at least 4 times to 2 different people, and multiple emails chasing this up. On top of this they said if I wanted my money back the same day I would need to pay £30 or I'll have to wait 3 working days! Disgraceful!!! As I write this I am still waiting for my deposit to be returned. I have been waiting nearly 2 weeks with no information at all as to when it will be returned, many friends and family explain they have never waited this long. Rent with this estate agents if you dare, but if you do read the small print, I had to pay 1300 pounds to get out the contract even though they found someone to replace me. I've given one star because I had to otherwise would be ZERO********* Received a phone call today from a manager. He called regarding the review i made. He wanted a conversation as to the concerns that i had and after explaining he was very apologetic and said that he will be investigating it personally. Considering a lot of companies don't even acknowledge complaints i thought this was good practice and left me feeling reassured that this won't happen to anyone else.
5/5
GoogleWe have been working with Snellers for a while now and have always found them to be extremely professional and friendly. Our account manager Lisa, is always so helpful and responds quickly to any queries we may have. It is a pleasure to work with them.
Dear Top2tow Ltd, Thank you for your review regarding your experience with our Snellers Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
4/5
TrustpilotIsabella Murton has been very helpful…
Isabella Murton has been very helpful in supplying information - details of service suppliers etc She always responds quickly to requests and has an efficient but friendly manner.
5/5
TrustpilotGreat service from Isabella
Great service from Isabella Isabella was been very supportive during her time as my property manager and was quick to address queries raised. Very pleased with the service.
5/5
GoogleMatt Ross ,Profesional and very kind.
Dear Sebastiano, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review regarding Matt. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotGreat service from Gabriel!
I've recently had dealings with Gabriel, a lettings negotiator whom handled all aspects of my requirements in a very professional and considered manner. I would have no hesitation in recommending Snellers in future. Many thanks!!
Dear Nigel, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Gabriel. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
TrustpilotDealing with Sophie has always been a…
Dealing with Sophie has always been a pleasure, she's always very approachable and professional
Dear Gloria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella highly recommended
Isabella has been supporting me with the rental and management of my property. She has always conducted herself in a professional, courteous and efficient manner. Highly recommended.
5/5
TrustpilotHad a really stressful house move and…
Had a really stressful house move and thanks to Charlie Greene it all went through smoothly. Thanks so much
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.
