5/5
GoogleReally happy with the service from Roman . He guided us through everything and made moving in easy.
Trusted Agent profile · Kingston Upon Thames
Snellers Kingston Upon Thames reviews
★★★★★
626 reviews across 2 platforms
17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
Part of Snellers, see every office.
Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 626 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
Awards
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
Google5/5
TrustpilotProperty Visit
When Sophie visited our property she was extremely polite and friendly. She listened very attentively to any concerns that we had and actioned them straight away. I found her very professional and approachable.
Agent replied · 15 June 2024
Dear Sarah, Thank you for your kind comments regarding Sophie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleClaudia at snellers has been extremely helpful with helping me find the right property for myself. A big thank you to her! Very kind and professional. I’d definitely be coming back in future.
Agent replied · 23 October 2024
Dear Kristina, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI've been a Snellers Kingston customer (landlord) for almost 15 years now and very satisfied with the services provided. Bethany Stewart looks after my needs very well, regardless of effort required. Highly recommended!
Agent replied · 23 October 2024
Dear Marius, It’s great to hear that you have had a brilliant experience with our Kingston office. We are so pleased you are enjoying your time with us. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotTrusted Agents with a tailored service for my family
Amy and Ayca were amazing when we were looking for a rented property. They took our requirements and timeline into consideration. They kept me informed and up to date on process. Really appreciate their help and support.
5/5
GoogleJust a short note to say how much we appreciated Snellers, and especially your, successful marketing. It was physically and emotionally draining and you have been nothing but patient and professional. A very special thanks to Ed who was incredibly knowledgeable and always approachable throughout the duration. I would have no hesitation to recommend Snellers Kingston to sell your property.
Agent replied · 23 October 2024
Dear Emma, We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleHad a good level of service from Roman at Kingston branch, very polite and professional
Agent replied · 23 October 2024
Dear Martin, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah
5/5
TrustpilotGreat property management service from Isabella Murton
Isabella Murton has been our Property Manager for some time now. She is always positive, polite and professional. Any issues are dealt with promptly and efficiently and both we and our tenants are kept fully informed. Snellers need to hold on to her!
5/5
TrustpilotAlways receive a fast and helpful response from Sophie
Always receive a fast and helpful response from Sophie. She has excellent customer service skills and I know any problems I have in the flat will be dealt with swiftly.
Agent replied · 15 June 2024
Dear Alice, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotWe have received excellent service from…
We have received excellent service from Josh and Amy and Ayca Snellers have been looking after our flat for many years all done very professionally and found excellent tenants.
Agent replied · 15 June 2024
Dear David, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella Murton
Isabella is our go to person for all issues and enquiries .All and any issues are Communicated to us. She works with us, tenants and any sub contractor involved. We are very pleased with her punctuality and profession manner. With Regards Stephen
5/5
TrustpilotService
Sophie Sheppard, has been very efficient with her replies and communication with our landlord. She has been able to come up with solutions very quickly and effectively. Very happy overall!
Agent replied · 15 June 2024
Dear Cerys, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBest lettings agency In Kingston. Extremely effecient with the best staff you could ask for. Simon answered every question me and my wife had and bent over backwards to get us a great contract. Communication was top notch. Would definitely recommend 👌
Agent replied · 23 October 2024
Dear Abu, Thank you for your kind comments regarding the Kingston team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHi I wanted to share my fantastic experience with Snellers estate agents in Kingston. Lilli have done a very professional job with handling my letting requirements and for sure I will use her again and recommend them if you looking for property to let in Kingston! Well done Lilli!!PositiveProfessionalism
Agent replied · 23 October 2024
Dear Medhat Thank you for taking the time in providing such lovely comments about Lilli in our Kingston office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotRectified our issues promptly
Foysol sorted out issues for our new tenancy,Kept us up to date the whole time.For the team I believe nothing is too much trouble.Thank you so much!
Agent replied · 15 June 2024
Dear Kevin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBen and Jade at the Kingston branch were absolutely fantastic. They worked really hard to find a good tenant and were always patient and professional in advising me, as this was my first experience letting property. They helped me to navigate my way through necessary preparations for getting my house ready to let and were friendly and supportive throughout.
Agent replied · 9 January 2025
Dear Carolyn, Thank you very much for your great review regarding our Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards Marilyn Plews, Head of Customer Relations
1/5
TrustpilotSellers? No Thanks
This review is for people considering using Snellers to manage their property. I live in a block where one of the flats is managed by Snellers. It's shocking how the property has ended up. Without going into details, I can confirm they're not effective property managers.
Agent replied · 15 June 2024
I am sorry to hear what you are experiencing. I am unable to locate you on our database. If you would like to speak about this further please do contact us at customerrelationsteam@dexters.co.uk so we can resolve this matter. Thank you. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGood performance all round !
Now six months into our arrangement with Snellers: Very pleased with their initial tenant-find service but also the continuing attentive service provided by Holly, our Property Manager.
Agent replied · 15 June 2024
Dear Monica, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleI had really positive speaking with “Roman” and he was professional amazing thx Roman
5/5
TrustpilotVery efficient
Shaun and Jessica had managed to find us tenants for our property very quickly and the whole process went smoothly. The property is being managed very well.
Agent replied · 15 June 2024
Dear Trevor, Thank you for taking the time to leave a lovely review regarding Shaun and Jessica. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella Murton
Isabella Murton is our property manager. She is very responsive, professional and co-operative. Is it also very easy to reach out to her and she gets stuff done very quickly!We are happy to have her as our property manager.
5/5
GoogleSnellers helped me and my friend organise moving out into my first flat with the help of Hope doing a great job of getting everything sorted and organised from the viewing to all the paperwork. Would certainly recommend them to anyone looking to find a rental property.PositiveProfessionalism
Agent replied · 23 October 2024
Dear Rory, what a lovely review you have given regarding our Kingston office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleBrilliant service, Ellen was very helpful and friendly!
Agent replied · 9 January 2025
Dear Ed, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleI had four estate agents in to value my house as a change in circumstances meant I had to move back up North. Snellers came back with the highest valuation so I was a bit sceptical at first. After three weeks marketing though I have accepted an offer that I am very happy with, very impressed!
Agent replied · 23 October 2024
Dear Jon, Thank you very much for your great review regarding our Snellers Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Snellers Kingston Upon Thames
Has Snellers won any awards?
Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.
