Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI felt extremely respected and at ease with the entire process when renting with Snellers. I had worked with agents before and can definitely say this was the best experience I have had as a young adult. Our agent, Taylor, was promptly responsive to any queries we were unsure of and helped us every step of the way to make this opportunity easy and fun. Thank you for all the help!
Claudia · 11 January 2020
Agent replied · 9 January 2025
Dear Claudia, Thank you for taking the time to write a review about the great service you received from our Kingston Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleBest letting agency in Kingston, especially Mr Roman who always keep in touch with us to complete all the processes. Deserve 5 star and more ✌🏽 …
Xerophilious · 23 September 2024
Agent replied · 23 October 2024
Dear Xerophilious, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have been with Snellers letting…
We have been with Snellers letting services for many years. We have found Kieran and Sophie very efficient to deal with. It is so important to have complete trust with your agents and we have had very good support over the years.
Ann-Marie · 7 December 2023
Agent replied · 15 June 2024
Dear Anne-Marie, Thank you for taking the time to leave a lovely review regarding Kieran and Sophie. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleWe have rented from Snellers since august last year and are very satisfied. Our property manager Lena has been very helpful throughout the whole time.
Julian · 25 October 2018
Agent replied · 23 October 2024
Dear Julian, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kingston Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleThe service I received from Snellers Kingston, particularly from Roman, has been exceptional. I highly recommend Snellers to anyone struggling to find property, and I suggest asking for Roman for the best service.
Jay · 26 May 2024
Agent replied · 23 October 2024
Dear Jay, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotThe service we received from Snellers…
The service we received from Snellers has been nothing short of EXCELLENT. Robert and Marcus gave us their undivided help and attention in gathering the necessary paperwork etc... to secure our rented accommodation. They were on the case 24/7 and deal sealed within a week. We cannot wait to move in! Massive THANK YOU Snellers!!! Daniella and Claudia
Daniella · 1 June 2022
Agent replied · 15 June 2024
Dear Daniella, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotI have been renting my house through…
I have been renting my house through Snellers for many years. For the last couple of years I have corresponded with Sophie Sheppard on a number of occasions. She has always been extremely helpful and professional. Snellers is lucky to have her.
Elizabeth · 24 April 2025
★★★★★ 5/5
GoogleRoman helped us find a great student home for me and my friends and was fast and effective with the process of getting the house.
Ava · 23 September 2024
Agent replied · 23 October 2024
Dear Ava, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah
★★★★★ 5/5
GoogleLisa Henderson has been enthusiastic and efficient in looking after our property.I highly recommend her and her colleagues to anyone needing their help.
Stephen · 25 November 2018
Agent replied · 23 November 2024
Dear Stephen and Irene, We are delighted to read that our Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI work across London with many high end properties, my clients are mainly over seas. Occasionally we have properties in Kingston and I have always found Snellers and in particular Ed Boxall and Jack Golding to be incredibly hard working and able to meet my demands and those of my clients. Always polite and professional, I would not hesitate to recommend them to anybody thinking of selling within RBK.
Allison · 25 October 2019
Agent replied · 23 October 2024
Dear Allison, We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleThis company is very professional and James in particular was very helpful and still is, he is always looking to find the best suitable option for me and my family giving me ideas and options for upcoming rentals
Highly recommended
Ahmed · 9 May 2025
★★★★★ 4/5
TrustpilotGreat customer service
Everytime I call the office there is Pfizer who is always willing to assist and give a ear to my feedback or challenges. Sophie who came around for property inspector was also kind and cooperative. You'll have great staff members
Sanfia · 24 November 2023
Agent replied · 15 June 2024
Dear Sanfia, Thank you for taking the time to leave us a review and for your kind comments regarding the team. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMatthew Ross and the whole team made a stressful process super easy and straight forward. It was a pleasure to experience such professional conduct of high standard. Thank you 🙏🏾 …
Bafana · 26 May 2024
Agent replied · 23 October 2024
Dear Bafana, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleMatt and Claudia are very helpful and accommodating. They guided us into getting our new place efficiently.
Foysol, the property manager, has been accommodating with all our needs when we moved into the property.
Overall, I am satisfied with their services.
Maria · 24 October 2023
Agent replied · 23 October 2024
Dear Maria, Thank you for taking the time to leave us a wonderful updated 5 star review. We are so pleased you are enjoying your experience with us! Matt and Claudia will be so thrilled to read your kind comments. Kind Regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you
Just want to say “ Big Thank you “ to Kirstie Baker from Snellers Kingston Branch for all her help. She is very friendly, understanding and professional. Always really to help and she is on the top of everything. Thank you Kristie for everything you do for us. Best Regards Svetlana Stefanova
Svetlana · 17 November 2019
★★★★★ 5/5
TrustpilotGreat work Snellers
Great work Snellers, had a small plumbing problem Shaun in the maintenance team was straight on it, and got the issue sorted with no problems very good service All other departments too always been happy to help, would recommend.
Jon · 4 December 2023
Agent replied · 15 June 2024
Dear Jon, Thank you for taking the time to leave a wonderful 5* review. Shaun will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMatt Brooks was very efficient and professional in handling our concerns. It was a pleasure to have worked with him.
Karla · 25 October 2019
Agent replied · 23 October 2024
Dear Karla, We appreciate you taking the time to submit your review regarding the service you received from our Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleMatt Ross helped me with a letting property and his level of service was head and shoulders above other agents I’d dealt with in other estate agents. Primarily due to his timely communication and helpfulness.
Neha · 26 February 2024
Agent replied · 23 October 2024
Dear Neha, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Matt, and do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
★★★★★ 5/5
TrustpilotSERIOUS customer focus
I've been an utterly satisfied Snellers customer for... 11 years now. Lisa Henderson and the Snellers team just get it right every time. Proactive, consistently good comms - I really feel like my property is 'fully managed' in every possible way while I reside overseas. I highly recommend Lisa and the team!
Marius · 1 August 2019
★★★★★ 5/5
GoogleWe have been dealing with Matthew and he has been extremely helpful and efficient. The process has been effortless and we are excited to move in to our new home.
Charise · 26 May 2024
Agent replied · 23 October 2024
Dear Charise, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
TrustpilotIsabella Murton
Bella Murton ensures the rental process runs very efficiently and is always hugely responsive and on the ball about all matters. She’s extremely helpful and keeps communication consistent. Also which is much appreciated are her quick replies and she jumps into action. Thank you Isabella, I always enjoy liasing with yourself.
Tammy · 5 November 2019
★★★★★ 5/5
GooglePauline is extremely professional, plain speaking, clarifies and delivers. Removes stress and strain, would highly recommend.
John · 24 October 2020
Agent replied · 23 October 2024
Dear John, Thank you for your kind words regarding our Kingston office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotShaun Brayshaw
I've been using Snellers for many years to manage my rented property and Shaun makes things easy with fantastic communication, letting me know of any issues and what options I have. It's communication that's key and Shaun exceeds expectations.
Customer · 9 November 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave a lovely review regarding Shaun. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI had received an outstanding service from this agency, in search for a property for my family, Hannah had been an excellent agent in assisting us with this important search. She had been very prompt corresponding with our needs. on the phone and email we never had to wait more than a few minutes. really amazingPositiveResponsiveness, Quality, Professionalism, Value
Goodfella · 24 October 2021
Agent replied · 23 October 2024
Dear Goodfella. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
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