Trusted Agent profile · Kingston Upon Thames
★★★★★
626 reviews across 2 platforms
17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 626 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotIsabella Murton
Bella Murton ensures the rental process runs very efficiently and is always hugely responsive and on the ball about all matters. She’s extremely helpful and keeps communication consistent. Also which is much appreciated are her quick replies and she jumps into action. Thank you Isabella, I always enjoy liasing with yourself.
5/5
TrustpilotShaun Brayshaw
I've been using Snellers for many years to manage my rented property and Shaun makes things easy with fantastic communication, letting me know of any issues and what options I have. It's communication that's key and Shaun exceeds expectations.
Thank you for taking the time to leave a lovely review regarding Shaun. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GooglePauline is extremely professional, plain speaking, clarifies and delivers. Removes stress and strain, would highly recommend.
Dear John, Thank you for your kind words regarding our Kingston office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleI had received an outstanding service from this agency, in search for a property for my family, Hannah had been an excellent agent in assisting us with this important search. She had been very prompt corresponding with our needs. on the phone and email we never had to wait more than a few minutes. really amazingPositiveResponsiveness, Quality, Professionalism, Value
Dear Goodfella. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotLisa Henderson was excellent at…
Lisa Henderson was excellent at operating professional service. Whenever I needed to speak to her over the phone she was extremely helpful and polite. The Shnellers team has always had vibes of professionalism, whilst always being a happy place to visit. Can not wait to rent again with this fabulous team.
4/5
TrustpilotProfessional service you can rely on
I appreciate Sophie's professional service and I am confident that my property is in good hands even though I live abroad. All issues are taken care of promptly and I am generally informed in a timely manner.
Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotI have found Lisa excellent
I have found Lisa excellent. She gets 5 stars from me. Helpful, responsive, knowledgeable and always cheerful and pleasant to deal with. Snellers would get the top rating overall if the service was a bit better from colleagues when Lisa is away. But I would definitely recommend them.Clare Kingston property owner
5/5
TrustpilotExcellent Support from Sophie Sheppard
Dear Sanaa, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Priyanka
5/5
GoogleVery Good Property agents , Very relianble and efficient . Carla helped me to find right home for me. Thank you
5/5
TrustpilotOutstanding
My first year as a landlord has been went realy well the snellers team are profesinal, and on the ball all of them,And thanks to sophie sheperd for her quick replyes sorting out anything that comes up.
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotHouse sale by Snellers Teddington…
All the staff at Snellers Teddington were friendly, efficient, helpful and excellent communicators.
Dear Mary, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. I will pass on your comments to the team who will be thrilled to hear them. Kind Regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotBella is a fantastic asset to Snellers
Bella is a fantastic asset to Snellers. I can go to her with any query, big or small and she totally puts my mind to rest. She always lets me know what's going on, if there are any issues or any changes to appointments. Keep up the great work.Michelle
5/5
GoogleVery pleased with the friendliness, interest and efficiency Matthew and Aaron showed while I searched for my ideal flat … and I’ve found it! Many thanks guys
Dear Kitty, Thank you for your kind comments regarding Matthew and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI have good experience with this agency and the agent Matthew I was dealing with was very helpful .
Dear Lina, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Sarah
5/5
GoogleOne of the best experiences I've had when it comes to dealing with rental properties. Always ask for matt. And your day will be alot better. Thank you!
Dear Mohammed, We really appreciate you taking the time to leave such lovely comments about Matt. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotSophie manages my property for me
Sophie manages my property for me; she is extremely responsive and courteous. I trust her advice and counsel explicitly, especially as I live abroad and rely on her to provide updates and management of my property.
Dear Sophie, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleHad a really good experience with James Holloway regards my search for a property to rent - thanks a ton James!
5/5
GoogleRoman help me a lot to finalize my first house in London thank you and the service was smooth.
Dear Syed, Thank you for your kind comments regarding Roman and the team, along with your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah
5/5
TrustpilotCharlotte Nuggent
Charlotte is the best property manger we have ever had. She is able to make every rain cloud into rainbow with such elegance. Since the start of our tenancy with her it has been nothing but smooth sailing, I highly recommend Charlotte gets put up for a promotion.
5/5
TrustpilotBella Murton
Bella Murton is my property manager. She is dealing with all issues quick and in very professional manners .She is very friendly and so far managed to sort problems which has not been dealt previously. I am very happy with Bella and her help is much appreciated
4/5
TrustpilotHelpful team
Just completed a four-year tenancy with Snellers in Kingston, Lisa Henderson was our go-to person, she was a big help when the house roof needed repairs and the owners needed to be pushed a little. Always a pleasure to see her, all the best for the future.
5/5
GoogleHas been a pleasant co-operation with Lisa Henderson from the management team in Kingston. Being a top producing real estate agent quiet professional and effecient on her job role. Very smilley, honest and organised with her ideas had the best time with Snellers and I would definetely come back. I hope more Snellers staff would be as helpfull and kind as Lisa!
Dear Kassiani, We appreciate you taking the time to submit your review regarding the service you received from our Kingston Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotIsabella Murton
Snellers are a great company to deal with and whenever we have had to interact with Snellers Isabella has been our point of contact. Isabella is extremely friendly and polite but what really stands out Isabella gets things done. On point and always positive. Thank you!
5/5
TrustpilotHope@Snellers is fantastic
I couldn’t be happier with the service I have received from Hope and Snellers. The process was incredibly simple, especially as Hope helped with all the on boarding difficulties due to my previous (and utterly useless) letting agent. Thanks again Hope, I am really impressed by your professionalism and efficiency in making this completely painless.
Dear Kraig. Thank you for taking the time to leave your review. I am delighted to hear that we have given you the level of service that we work hard to achieve. I hope we can help you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.
