Trusted Agent profile · Kingston Upon Thames

Snellers Kingston Upon Thames reviews

★★★★★ Excellent

626 reviews across 2 platforms

17-21 Richmond Road, Kingston Upon Thames, KT2 5BW

Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 626 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.

Google logo

4.9 / 5

307

Reviews on Google

This office

Trustpilot logo

319

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Snellers helped me and my friend organise moving out into my first flat with the help of Hope doing a great job of getting everything sorted and organised from the viewing to all the paperwork. Would certainly recommend them to anyone looking to find a rental property.PositiveProfessionalism

Rory · 24 October 2021

Agent replied · 23 October 2024

Dear Rory, what a lovely review you have given regarding our Kingston office, I know they will be very pleased with your comments. Feedback is very important to us so your review is much appreciated. Many thanks. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Brilliant service, Ellen was very helpful and friendly!

Ed · 11 January 2019

Agent replied · 9 January 2025

Dear Ed, Thank you for your review regarding your experience with our Kingston Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Google

I had four estate agents in to value my house as a change in circumstances meant I had to move back up North. Snellers came back with the highest valuation so I was a bit sceptical at first. After three weeks marketing though I have accepted an offer that I am very happy with, very impressed!

Jon · 25 October 2018

Agent replied · 23 October 2024

Dear Jon, Thank you very much for your great review regarding our Snellers Kingston Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Trustpilot

quotes

Sophie arranged various quotes from constructors in order to find a reasonable price in order to complete all the works that should be done in my flat.

Mary · 12 October 2023

Agent replied · 15 June 2024

Dear Mary, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Roman from Kingston branch have been great, communicated well throughout our search and scheduled appointments to accommodate our availability.

Rajesh · 27 March 2024

Agent replied · 23 October 2024

Dear Rajesh Shinde Thank you for leaving a 5 star Google review. Kind regards, Snellers, Customer Relations Team

5/5

Google

Roman did a great job of finding new tenants for my properties

Caroline · 19 September 2025

5/5

Google

Good customer service of Carla. Appreciate the way of speaking very politely. Keep it up.

CHRISTAL · 19 August 2025

5/5

Trustpilot

Fantastic Service

My first time using Snellers and they were very helpful in finding me a place, specifically Matthew Ross, he helped me find the perfect place, it was a reasonable price and close to work. I look forward to moving in and would definitely use Snellers again.

Martin · 16 September 2021

Agent replied · 15 June 2024

Dear Martin, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Teddington office. Kind Regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

I can say nothing but great things…

I can say nothing but great things about my experience with Snellers Hampton, everyone was always helpful, especially Bella, who looks after our rented property and Jessica who has assisted us with the renting process. 5 Stars!

David · 11 October 2019

5/5

Trustpilot

Just a quick note to say thank you to…

Just a quick note to say thank you to Bella Murton for managing our needs. Being the go-between to the Landlord and getting small but important things fixed for us!It makes all the difference so thank you!

Mr · 20 September 2019

5/5

Google

Excellent service from Roman at Snellers who arranged two viewing for us last Friday

Rupert · 23 August 2025

5/5

Trustpilot

Sophie's commitment to addressing…

Sophie's commitment to addressing concerns promptly and ensuring a well-maintained property truly sets her apart. Highly recommend Snellers for outstanding property management services.

Leonora · 15 December 2023

Agent replied · 15 June 2024

Dear Leonora, Thank you for taking the time to leave a wonderful 5* review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Spoke to Sophie Richardson on the…

Spoke to Sophie Richardson on the telephone regarding finding a property locally in the new year. She couldn't of been more helpful and professional. When we are ready we will definitely use Snellers.

Gary · 11 December 2020

5/5

Google

Well well well what a great estate agents. They really know their stuff. I am relocating for work and was driven to my viewings by Jack; he knew all about the train lines, schools, pubs, restaurants, solicitors, removals, and even got me a better deal with my current lender via their in-house financial services.

Georgia · 25 October 2018

Agent replied · 23 October 2024

Dear Georgia, We are delighted to read that our Snellers Kingston Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Asma Chughtai Customer Relations Manager

5/5

Trustpilot

Initially Matt and now Sophie have made…

Initially Matt and now Sophie have made our experiences with Snellers first rate.They communicated very quickly and always respond quickly to our many questions!

Tommy · 7 November 2023

Agent replied · 15 June 2024

Dear Tommy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Isabella Murton is my property manager

Isabella Murton is my property manager. She is very friendly and professional. Is it also very easy to reach out to her and she help me with every issue always and very quickly!I highly recommend Snellers

Silvia · 18 October 2019

5/5

Trustpilot

Great service and help from Sophie…

Great service and help from Sophie Sheppard. She's a real credit to Snellers. Thank you for your great service Sophie at all time.

Nash · 30 November 2023

Agent replied · 15 June 2024

Dear Nash, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Holly Maingot, who has been a great property manager for us and just arranged for a wonderful new carpet, which had completely transformed the flat. Thank you!

Martin · 13 September 2019

5/5

Trustpilot

Very happy with the service from Holly…

Very happy with the service from Holly Maingot and Sophie Sheppard today - helped me with providing all the relevant information I needed.

Maureen · 24 November 2023

Agent replied · 15 June 2024

Dear Maureen, Thank you for your kind comments regarding the team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Very helpful staff

Very helpful staff, always ready to advise on the complex rules around letting properties.

Liam · 24 May 2024

Agent replied · 15 June 2024

Dear Liam, Thank you for leaving a 5* review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Isabella: A very Professional Lettings Manager

Isabella has been a very attentive lettings manager, professional and responsive to any queries I might have. She has been dealing with complex issues and performed in an excellent manner. I have no problem recommending her.

RSB · 19 July 2019

5/5

Google

Snellers Kingston - specifically Anna Harrison - has been looking after me in my rental property for the last year and a half - Anna has always been helpful, professional, friendly and super efficient. Great service!PositiveProfessionalism

Marco · 24 October 2022

Agent replied · 23 October 2024

Dear Marco, Thank you for your great review regarding our Kingston office. I will pass on your comments to the team who will be delighted to hear them. Kind regards, Sarah Tranter Customer Relations Team

5/5

Trustpilot

I am buying a flat via Snellers and…

I am buying a flat via Snellers and have been dealing with James Roberts who has been friendly, efficient and helpful. Would recommend.

Clare · 13 November 2023

Agent replied · 15 June 2024

Dear Clare, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Very good service. Quick response and helpful people.

Janvi · 8 October 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Snellers's Google reviews

Questions about Snellers Kingston Upon Thames

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.

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