5/5
TrustpilotGreat service from Isabella
Great service from Isabella Isabella was been very supportive during her time as my property manager and was quick to address queries raised. Very pleased with the service.
Trusted Agent profile · Kingston Upon Thames
Snellers Kingston Upon Thames reviews
★★★★★
626 reviews across 2 platforms
17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 626 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
Awards
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service from Gabriel!
I've recently had dealings with Gabriel, a lettings negotiator whom handled all aspects of my requirements in a very professional and considered manner. I would have no hesitation in recommending Snellers in future. Many thanks!!
Agent replied · 15 June 2024
Dear Nigel, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Gabriel. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
5/5
TrustpilotDealing with Sophie has always been a…
Dealing with Sophie has always been a pleasure, she's always very approachable and professional
Agent replied · 15 June 2024
Dear Gloria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIsabella highly recommended
Isabella has been supporting me with the rental and management of my property. She has always conducted herself in a professional, courteous and efficient manner. Highly recommended.
5/5
TrustpilotHad a really stressful house move and…
Had a really stressful house move and thanks to Charlie Greene it all went through smoothly. Thanks so much
5/5
TrustpilotI would like to thank you for Sophie…
I would like to thank you for Sophie Sheppard‘s interest and smiling face.
Agent replied · 15 June 2024
Dear Esra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard - great service
Excellent, responsive service from Sophie. Makes renting my property stress free.Dave Tozer
Agent replied · 15 June 2024
Dear Dave, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleRob at Snellers gave some great advice on property letting - would recommend
Agent replied · 23 October 2024
Dear Ash, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard provides great service
Sophie Sheppard provides great service: she is friendly, professional and responsive.
Agent replied · 15 June 2024
Dear Ewa, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIsabella Murton is truly a credit to…
Isabella Murton is truly a credit to the company. She is always really helpful and efficient, and nothing is too much trouble. Excellent service!
1/5
TrustpilotDreadful
Dreadful! It is the second time I am dealing with Snellers and after the first awful experience I decided to give it another chance and until now was going great. But without surprise the monster is awake again. When you try to go around anything to get more money from tenants, it is disgraceful and dishonest. Shame on you! (Teddington and Hampton hill).
5/5
GoogleI have always found Penney /(now)Snellers staff friendly and helpful especially with good-fit properties! Lisa H. who was my contact have always been dealt with efficiency, professionalism and diligence. I very happy with the service that Snellers Kingston provided.
Agent replied · 23 October 2024
Dear Jacek, We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
4/5
TrustpilotSophie and Faisal offered very prompt…
Sophie and Faisal offered very prompt and helpful advice 😀
Agent replied · 15 June 2024
Dear Joanna, Thank you for taking the time to leave a lovely review regarding Sophie and Faisal. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotExcellent follow-up from Holly at…
Excellent follow-up from Holly at Snellers to get issues sorted. Thank you.
Agent replied · 15 June 2024
Dear Brad, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotHelped us find the ideal place
Marcos helped us find the ideal place. We‘ve been looking for quite a while and Snellers really took our comments on what we are looking for on board.
Agent replied · 15 June 2024
Dear Carolin, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie is a very knowledgable and …
Sophie is a very knowledgable and personable agent, who effectively managed our needs with that of the seller.
5/5
GoogleReceived excellent service from Lisa Henderson. She is extremely friendly with great ideas and proving professionalism. Decided to extend my stay with Snellers and definetely in the future would think of renting again. Amazing Job done by Lisa!
Agent replied · 23 October 2024
Dear Spiros, We greatly appreciate you putting aside the time to submit a review about our Kingston Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAlex Robins helped us and replied our questions timely manner.
Agent replied · 23 October 2024
Dear Ali, Thank you for leaving a 5 star Google review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotGreat professional team who cover for…
Great professional team who cover for each other well, seamless.
Agent replied · 15 June 2024
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotBella Murton is my liaison with my…
Bella Murton is my liaison with my landlords and has been excellent in her response to my questions and recent issues
5/5
TrustpilotThanks for your continued great service…
Thanks for your continued great service Sophie Sheppard.
Agent replied · 15 June 2024
Dear Neil, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotLisa Henderson handled efficiently and…
Lisa Henderson handled efficiently and with a great sense of timing all kind of responsibilities during my stay with Shellers for the last 5 years. Also, she is the only reason I continued with the particular agency as she is very detail oriented with her job and always so friendly ! Definitely will miss working with such kind of people like Lisa ! Very happy collaborating with Shnellers overall.
5/5
TrustpilotJosh Moody continues to be efficient…
Josh Moody continues to be efficient and professional.
Agent replied · 15 June 2024
Dear Judith, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotBella Murton & Property Management Team
Diligent, courteous, prompt, organised. Exactly what a landlord needs from an agent.Thanks to Bella Murton and all at Snellers Hampton.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Snellers Kingston Upon Thames
Has Snellers won any awards?
Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.
