Trusted Agent profile · Kingston Upon Thames
★★★★★
626 reviews across 2 platforms
17-21 Richmond Road, Kingston Upon Thames, KT2 5BW
Snellers's office in Kingston Upon Thames, at 17-21 Richmond Road, is rated 4.7 out of 5 across 626 reviews on two platforms, including 307 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Kingston Upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotClear communication. No problems
My contact at Snellers was Bella Murton. I was living in Canada whilst Bella coordinated the management of my property in England. I found her to be an excellent and clear communicator. Quick to answer emails and patient with me in regards to the time difference. It was a pleasure working with her and Snellers.
5/5
GoogleMatt provides an excellent service and has been very helpful in sorting out any issues we have had quickly and efficiently.
Dear Richard, I am writing to say thank you for your kind comments about the service you received from our Kingston Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleA sense of commitment & efficiency, whilst pleasant in all dealings - all critical when arranging a new tenant for our property.
Dear Carolyn, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Snellers Teddington Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Asma Chughtai Customer Relations Manager
1/5
GoogleIrresponsible agent, the house has problems and does not deal with it, but also threatens to deduct the deposit.
Dear Patty, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at hayleymarner@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
5/5
TrustpilotI have been working with Isabella for…
I have been working with Isabella for most of this year. I always find her to be extremely helpful and knowledgeable and is happy to go 'that extra mile' for both the owners and the tenants to achieve a successful outcome for all involved.
5/5
TrustpilotI'm really happy with Snellers as my letting agent
I'm really happy with Snellers as my letting agent. Charlotte Nugent, my property manager, is brilliant at dealing with any problems and always replies to emails and phone calls very quickly. She is always friendly, helpful, professional and a pleasure to deal with.
5/5
TrustpilotIsabella Murton manages my property and…
Isabella Murton manages my property and I am delighted with the service that she provides. She is quick, professional, manages my expectations, appreciates the broader implications of often complex problems and most importantly makes me smile. A true 5 star performer.
5/5
TrustpilotSuperb property manager
We rent a property in Hampton through Snellers and Bella our property manager is first class.Professional, personable and communicative, if she says she will do something it gets done.She’s first class and a breath of fresh air in the industry!
5/5
TrustpilotSnellers in Hampton Hill have been…
Snellers in Hampton Hill have been managing my property for several years now and always done an excellent job. Holly Maginot has just taken over the management of my property and had been really good - proactive and very responsive.
5/5
TrustpilotBella murton
Bella murtonHas been excellent always on the end phone very polite great service answers all questions promptly keeps me well informed on my property. This is reason I have remained with your company so long. Thanks a lot Bella
5/5
Trustpilot5 stars for Bella Murton
It's always a pleasure to work with Isabella, as she's courteous, prompt, professional and helpful all the time. We had different agents dealing with our leases before, but not one that I could recommend more than her.
5/5
TrustpilotSnellers
After a bumpy start with Snellers, we have been assigned to Isabella and could not be happier. She is always on hand to help. She is a well mannered professional and is a pleasure to work with.
5/5
TrustpilotExcellent service from propertymanagement
Isabella, came for a property visit to inspect the property and highlighted a couple of issues and is having them fixed for me, thank you snellers for always being on hand to save the day!Kevin
5/5
TrustpilotWe've had a great experience with Bella…
We've had a great experience with Bella Murton as our property manager. She is responsive to emails and follows up on repairs or replacements to check that they are completed to a high standard.
4/5
TrustpilotA prompt and efficient service.
I would like to compliment Isabella Murton on the attention she has given to us when dealing with the tenancy of 15 Algar Court, Hampton. Isabella always deals with our concerns promptly and efficiently.
4/5
TrustpilotIsabella Murton
I have been corresponding with Isabella Murton on a number of occasions now concerning my Flat and the tenancy agreement, she is very helpful and prompt with carrying out any work required.
5/5
TrustpilotGreat people to speak to....
I didn't really like estate agents before, but Snellers Teddington changed that completely. I met with Paul and spoke to other people in the office. they were great!
5/5
TrustpilotVery happy of the service provided by Matt Brooks
Very happy with the service of Matt Brooks , he was really helpful, friendly and professional. Always ready to help. Thank you so much for everything you have done for us.
1/5
TrustpilotDodgy
Snellers is fine as a letting agent when you are moving in to a property however they have underhanded tactics to get around legislation protecting tenants.
5/5
TrustpilotRented and managed my Parents property…
Rented and managed my Parents property in Rutland Road- Really impressed with the team and how Proactive they are- Thanks for all your help over the years
4/5
TrustpilotSnellers did their best to support us…
Snellers did their best to support us through out our tenancy for over 7 years.Thank you very much for your hard work.Paul & Ruth Hayes
5/5
GoogleJames is great!
5/5
GoogleJames
5/5
TrustpilotI have been corresponding with Isabella…
I have been corresponding with Isabella Murton on a number of occasions she is very helpful and prompt with carrying out any work required.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Kingston Upon Thames won Gold; Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum.
