Beresfords Ingatestone reviews

Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Kerry, Many thanks for the great review for Jane, Regional Manager of our Country & Village brand. With many years of experience, your sale would have been in very safe hands during these challenging times. Jane is focused upon providing the best possible customer care, from the first point of contact through to exchange and completion. She will do everything within her power to ensure a transaction goes through smoothly, keeping all parties updated throughout the process. Jane will very much appreciate your 5 star award and kind comments, and look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager

Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings

Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings

Hi Paul, Many thanks for the 5 star award for Paul and his team at our Ingatestone office and also Kirstie, based in the Customer Care Centre at our Head Office. Your sale will have been in very safe hands, from the first point of contact through to exchange and completion. With many years of experience, Kirstie will have been perfectly placed to overcome any issues they may have arisen as the transaction progressed. Thank you for your kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager

Hi Daniel Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings

Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings

Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director.

Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Darren,We very much appreciate your feedback following your recent dealings with Hannah Grant. It's great that you found the check out process following expiry of your tenancy easy and efficient and that your deposit was refunded in full within a very short space of time. I know that Hannah will be very grateful for your kind words. I would be keen to find out a little more about your experiences as a tenant in general during your tenancy following the other comments made within your review. Please feel free to email me directly: sb@beresfords.co.uk.Steven BondManaging Director - Residential Lettings

Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings

Hi Geoffrey Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Derek, Many thanks for the 5 star award for Paul and his team at our Ingatestone office. I am really pleased to hear that your experience was positive as the guys work really hard to ensure the moving process is as stress-free as possible, guiding and supporting from the first point of contact. Your kind comments and recommendation are much appreciated, we wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi SandraThank you for finding the time to provide us with your feedback. I am pleased that Amy has always adopted a professional approach when visiting the property which you rent. I know she will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Gabriela, It is naturally disappointing to see the one-star review and comments you recently posted regarding your potential purchase. I have carried out a detailed appraisal of your file, notes of which are added in real time and therefore cannot be amended thereafter and spoken to the relevant team to gain a better understanding of your experience. I am advised you spoke to the local office at length yesterday and indicated the lack of communication throughout this transaction was directed towards the seller’s conveyancer. I do appreciate your frustration as at times, it can be extremely difficult trying to contact conveyancers for updates. We do not have this problem when a client is using one of our recommended conveyancers with whom we have a close working relationship with. With regards to your point relating to next steps, once the legal work has been completed, we will always ensure our clients are ready to proceed and therefore conversations will take place concerning exchange dates and deposit. I am sorry to hear the office could not keep the sale moving forward, despite their best efforts. I can only imagine how disappointed you must feel and hope that we can find another suitable property for you to purchase. Should you wish to discuss this matter further with me, please do not hesitate to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Service Director.