Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat team working at Beresfords
Great team working at Beresfords, everyone was very helpful and attentive. Special thanks to Jay and Natasha for helping me through the process. I would recommend Beresfords to anyone looking to buy or rent.
Wazim · 3 December 2024
Agent replied · 24 December 2024
Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAll of the team are helpful and the…
All of the team are helpful and the process of letting my flat has been very smooth.
Richard · 8 August 2026
Agent replied · 23 September 2026
Hi Richard
Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe most Honest and Honarable Man
Tom is most nicest person I have ever met, all the through the process he supported me, and was calm, patient at a point whe my Referencing was coming through I almost gave up, but Tom asked me to not to give up to keep pushing and now I have moved in. Tom is best and will forever be appreciated.
Vivian · 17 May 2023
Agent replied · 12 June 2024
Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAdam was very helpful and professional. The onboarding process was also simple with the support of the team.
Sonia · 2 April 2026
★★★★★ 5/5
TrustpilotAll staff involved where so helpful and…
All staff involved where so helpful and they worked hard to find us a property and would highly recommend
Ricky · 20 July 2026
Agent replied · 23 September 2026
Hi Ricky
Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHad a great experience in my time with…
Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!
Sarah · 3 June 2026
★★★★★ 5/5
TrustpilotVery efficient Inventory Clerk
Very efficient Inventory Clerk - I found Hannah Grant helpful to deal with as a recently departing tenant. She did the final inventory report which was done without my attendance. The final report was finished very quickly, Landlords agreed to the release of security deposit and I was refunded the monies in less than a week (no deductions). To be clear my five star review is specifically for Hannah and not Beresfords as a company, which as a tenant, I found to be a somewhat indifferent company to deal with!
Darren · 30 October 2024
Agent replied · 24 December 2024
Hi Darren,We very much appreciate your feedback following your recent dealings with Hannah Grant. It's great that you found the check out process following expiry of your tenancy easy and efficient and that your deposit was refunded in full within a very short space of time. I know that Hannah will be very grateful for your kind words. I would be keen to find out a little more about your experiences as a tenant in general during your tenancy following the other comments made within your review. Please feel free to email me directly: sb@beresfords.co.uk.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent and friendly team who touched…
Excellent and friendly team who touched base frequently and made sure our wants were catered to when suggesting properties. Will be called upon again when we decide to move next. Special thanks to Paul and Alice.
Josie · 19 August 2024
Agent replied · 24 August 2024
Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleMoving home can be a very stressful experience, but Paul Woods and his team certainly helped us throughout the process of buying our new home. They were always available to ease our concerns and I would not hesitate in recommending the Ingatestone Office to anyone thinking of buying or selling a property within their catchment area.
Derek · 13 June 2023
Agent replied · 12 June 2024
Hi Derek,
Many thanks for the 5 star award for Paul and his team at our Ingatestone office. I am really pleased to hear that your experience was positive as the guys work really hard to ensure the moving process is as stress-free as possible, guiding and supporting from the first point of contact. Your kind comments and recommendation are much appreciated, we wish you many happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotVery helpful throughout the letting…
Very helpful throughout the letting process and very prompt responses to our emails and phone calls
Geoffrey · 21 July 2026
Agent replied · 23 September 2026
Hi Geoffrey
Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotProperty visits
I’ve been inspected by Amy 3 times since moving in 1 year ago. Amy is always very professional and always takes notes of any issues or concerns I have.
Sandra · 4 December 2024
Agent replied · 24 December 2024
Hi SandraThank you for finding the time to provide us with your feedback. I am pleased that Amy has always adopted a professional approach when visiting the property which you rent. I know she will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
Trustpilot5 star team
We recently rented a house through Beresford and I have to say that their services is ON POINT. Staff is very attentive and accommodating, patient and easy to approach. Thank you Lizzie Austin and Abby Johnson for all your patience, persitance and help with our rental process. Nonetheless, thank you to all your other colleagues who answered phones, e-mails and give useful information when needed.
Cristina · 15 July 2022
Agent replied · 12 June 2024
Hi CristinaThank you so much for posting your recent review. I am pleased that your recent experience when dealing with our lettings team was a positive one. We appreciate that the application process for a tenancy can often prove stressful and always try to do all that we can to make this as stress free as possible for our customers. I know that Lizzie and Abby, as well as the rest of the team will be very grateful for your kind words. Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotThey have been amazing
They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful
Sarah · 12 May 2026
Agent replied · 4 June 2026
Hi Sarah
Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process I’ve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.
Precious · 28 March 2024
Agent replied · 12 June 2024
Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBeresford's Ingatestone branch, sold our house. Superb service from start to finish. Joe Pammen was excellent, always returned my phone calls and updated me on a regular basis. Would thoroughly recommend. Thanks for all your help Joe.
Phil · 2 September 2025
★★★★★ 5/5
TrustpilotRylie and Adam have been brilliant
Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.
Ryan · 19 January 2024
Agent replied · 12 June 2024
Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat experience with Beresfords
Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had
Laurie'elle · 2 December 2023
Agent replied · 12 June 2024
Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaty was very helpful and supportive…
Katy was very helpful and supportive for our check out. Detailed the expected outcome in a clear and concise manner, and have already have check out documents.
David · 29 November 2024
Agent replied · 24 December 2024
Hi David,I am pleased that you were impressed with the way in which your check out was handled and that everything was provided to you in a clear and concise manner. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery happy with my whole experience…
Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend 👍🏼
Emily · 19 April 2024
Agent replied · 12 June 2024
Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI would highly recommend Beresfords.
I’ve just completed a purchase and Eleanor has been ‘simply amazing’ from start to finish she has been professional, helpful, highly efficient and friendly.
Nothing was a problem and everything was dealt with so quickly.
It made the whole purchase sail through with no issues.
Thank you Beresfords!!
Caroline · 13 June 2023
Agent replied · 12 June 2024
Many thanks Caroline for the great review for Eleanor at our Ingatestone office. Eleanor is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the journey keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager.
★★★★★ 5/5
GoogleWe dealt with Paul and Eleanor at the Ingatestone Office. The whole process was stress free. Paul demonstrated extensive knowledge of the local property market and Eleanor did a wonderful job showing the property to our buyer. They kept us fully informed throughout the process and are a pleasure to do business with.
Jerry · 13 June 2023
Agent replied · 12 June 2024
Thank you for taking the time to share your 5 star review Jerry. The team at our Ingatestone office, headed up by Paul and assisted by Eleanor, work really hard to ensure the process is as stress free as possible, guiding and supporting throughout the transaction. With many years of experience between them, you would have been in very safe hands. The team will appreciate your kind comments and look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotCalls always answered quickly and…
Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice
Peter · 2 May 2026
Agent replied · 4 June 2026
Hi Peter
Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin has always provided us with…
Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.
Nicholas · 1 May 2026
Agent replied · 4 June 2026
Hi Nicholas
Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property.
I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Mobsby was very helpful to us…
Lauren Mobsby was very helpful to us with a rental renewal where she went above and beyond to negotiate a middle ground with the landlord
Martha · 13 December 2024
Agent replied · 24 December 2024
Hi MarthaThanks for your feedback. I am pleased that you were impressed with the assistance provided to you by Lauren during the negotiations to renew your current tenancy. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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