Trusted Agent profile · Ingatestone

Beresfords Ingatestone reviews

4.7

★★★★★ Excellent

838 reviews across 2 platforms

122 High Street, Ingatestone, CM4 0BA

Part of Beresfords, see every office.

Beresfords's office in Ingatestone, at 122 High Street, is rated 4.7 out of 5 across 838 reviews on two platforms, including 96 Google reviews rated 4.9.

Google logo

4.9 / 5

96

Reviews on Google

This office

Trustpilot logo

742

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great team working at Beresfords

Great team working at Beresfords, everyone was very helpful and attentive. Special thanks to Jay and Natasha for helping me through the process. I would recommend Beresfords to anyone looking to buy or rent.

Wazim · 3 December 2024

Agent replied · 24 December 2024

Hi WazimThanks for your feedback and I am so pleased that our local lettings team in Chelmsford were both helpful and attentive throughout the process. It's great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

All of the team are helpful and the…

All of the team are helpful and the process of letting my flat has been very smooth.

Richard · 8 August 2026

Agent replied · 23 September 2026

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

The most Honest and Honarable Man

Tom is most nicest person I have ever met, all the through the process he supported me, and was calm, patient at a point whe my Referencing was coming through I almost gave up, but Tom asked me to not to give up to keep pushing and now I have moved in. Tom is best and will forever be appreciated.

Vivian · 17 May 2023

Agent replied · 12 June 2024

Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Adam was very helpful and professional. The onboarding process was also simple with the support of the team.

Sonia · 2 April 2026

5/5

Trustpilot

All staff involved where so helpful and…

All staff involved where so helpful and they worked hard to find us a property and would highly recommend

Ricky · 20 July 2026

Agent replied · 23 September 2026

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Had a great experience in my time with…

Had a great experience in my time with Beresfords as a letting agent for my rental property. They were always happy to assist with any queries I had - helpful and reassuring with knowledge and expertise. Lauren Johnson in particular was an excellent point of contact - thanks for all your help and words of wisdom Lauren!

Sarah · 3 June 2026

5/5

Trustpilot

Very efficient Inventory Clerk

Very efficient Inventory Clerk - I found Hannah Grant helpful to deal with as a recently departing tenant. She did the final inventory report which was done without my attendance. The final report was finished very quickly, Landlords agreed to the release of security deposit and I was refunded the monies in less than a week (no deductions). To be clear my five star review is specifically for Hannah and not Beresfords as a company, which as a tenant, I found to be a somewhat indifferent company to deal with!

Darren · 30 October 2024

Agent replied · 24 December 2024

Hi Darren,We very much appreciate your feedback following your recent dealings with Hannah Grant. It's great that you found the check out process following expiry of your tenancy easy and efficient and that your deposit was refunded in full within a very short space of time. I know that Hannah will be very grateful for your kind words. I would be keen to find out a little more about your experiences as a tenant in general during your tenancy following the other comments made within your review. Please feel free to email me directly: sb@beresfords.co.uk.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Excellent and friendly team who touched…

Excellent and friendly team who touched base frequently and made sure our wants were catered to when suggesting properties. Will be called upon again when we decide to move next. Special thanks to Paul and Alice.

Josie · 19 August 2024

Agent replied · 24 August 2024

Hi JosieWe appreciate you providing us with your feedback. I am pleased that our local lettings team have remained in touch with you on a regular basis during your search for a suitable property. Hopefully we can assist you again at some point in the future.Steven BondManaging Director - Residential Lettings

5/5

Google

Moving home can be a very stressful experience, but Paul Woods and his team certainly helped us throughout the process of buying our new home. They were always available to ease our concerns and I would not hesitate in recommending the Ingatestone Office to anyone thinking of buying or selling a property within their catchment area.

Derek · 13 June 2023

Agent replied · 12 June 2024

Hi Derek, Many thanks for the 5 star award for Paul and his team at our Ingatestone office. I am really pleased to hear that your experience was positive as the guys work really hard to ensure the moving process is as stress-free as possible, guiding and supporting from the first point of contact. Your kind comments and recommendation are much appreciated, we wish you many happy years in your new home and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Very helpful throughout the letting…

Very helpful throughout the letting process and very prompt responses to our emails and phone calls

Geoffrey · 21 July 2026

Agent replied · 23 September 2026

Hi Geoffrey Thank you for your recent review. I am pleased that have found the process of letting a property with us to be relatively easy and that our staff have kept you fully up to speed throughout with progress. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Property visits

I’ve been inspected by Amy 3 times since moving in 1 year ago. Amy is always very professional and always takes notes of any issues or concerns I have.

Sandra · 4 December 2024

Agent replied · 24 December 2024

Hi SandraThank you for finding the time to provide us with your feedback. I am pleased that Amy has always adopted a professional approach when visiting the property which you rent. I know she will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

5 star team

We recently rented a house through Beresford and I have to say that their services is ON POINT. Staff is very attentive and accommodating, patient and easy to approach. Thank you Lizzie Austin and Abby Johnson for all your patience, persitance and help with our rental process. Nonetheless, thank you to all your other colleagues who answered phones, e-mails and give useful information when needed.

Cristina · 15 July 2022

Agent replied · 12 June 2024

Hi CristinaThank you so much for posting your recent review. I am pleased that your recent experience when dealing with our lettings team was a positive one. We appreciate that the application process for a tenancy can often prove stressful and always try to do all that we can to make this as stress free as possible for our customers. I know that Lizzie and Abby, as well as the rest of the team will be very grateful for your kind words. Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

They have been amazing

They have been amazing, there was a slight hiccup but Debby got it completely sorted and took all the stress away, couldn’t be more thankful

Sarah · 12 May 2026

Agent replied · 4 June 2026

Hi Sarah Thank you for posting your recent review. It was great to read that Debby in our lettings department at Braintree was able to assist you with your recent issues, making the whole process stress free for you. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Fantastic experience

Fantastic experience. Very quick and efficient letting process. Responsive and very helpful answering any questions you have. Smoothest process I’ve had getting a flat :) . Amy was a great help and was very attentive and lovely. Christine was a great help too.

Precious · 28 March 2024

Agent replied · 12 June 2024

Hi PreciousThanks for taking the time to provide us with your feedback. I am so pleased that following your recent dealings with us your experience was very positive. We invest heavily in both training and development of our internal processes to ensure our clients' journey is as smooth and stress free as possible. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Beresford's Ingatestone branch, sold our house. Superb service from start to finish. Joe Pammen was excellent, always returned my phone calls and updated me on a regular basis. Would thoroughly recommend. Thanks for all your help Joe.

Phil · 2 September 2025

5/5

Trustpilot

Rylie and Adam have been brilliant

Rylie and Adam were brilliant, both had professionalism and deep understanding of the local market and made the entire process seamless and stress-free. They went above and beyond to show properties that matched our needs and budget, offering valuable opinions and insights without any pressure.

Ryan · 19 January 2024

Agent replied · 12 June 2024

Hi Mr. Dobson,Thanks so much for your feedback. I am pleased the lettings team at Brentwood impressed you with their approach and demonstrated their extensive knowledge of the local lettings market. We are all very appreciative of your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great experience with Beresfords

Our experience with Beresfords has been great, the team have given us lots of useful information with prompt responses and a welcoming approach. Thomas Enderby has been very helpful and has helped us through the process and was quick to assist us on any queries we had

Laurie'elle · 2 December 2023

Agent replied · 12 June 2024

Hi Laurie'elle,Thanks so much for providing your feedback. I was pleased to read of your positive experience, having dealt with our lettings department in Chelmsford recently. We are all very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Katy was very helpful and supportive…

Katy was very helpful and supportive for our check out. Detailed the expected outcome in a clear and concise manner, and have already have check out documents.

David · 29 November 2024

Agent replied · 24 December 2024

Hi David,I am pleased that you were impressed with the way in which your check out was handled and that everything was provided to you in a clear and concise manner. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very happy with my whole experience…

Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend 👍🏼

Emily · 19 April 2024

Agent replied · 12 June 2024

Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Google

I would highly recommend Beresfords. I’ve just completed a purchase and Eleanor has been ‘simply amazing’ from start to finish she has been professional, helpful, highly efficient and friendly. Nothing was a problem and everything was dealt with so quickly. It made the whole purchase sail through with no issues. Thank you Beresfords!!

Caroline · 13 June 2023

Agent replied · 12 June 2024

Many thanks Caroline for the great review for Eleanor at our Ingatestone office. Eleanor is focused on providing the best possible customer care, from the first point of contact through to exchange and completion. She will guide and support throughout the journey keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.

5/5

Google

We dealt with Paul and Eleanor at the Ingatestone Office. The whole process was stress free. Paul demonstrated extensive knowledge of the local property market and Eleanor did a wonderful job showing the property to our buyer. They kept us fully informed throughout the process and are a pleasure to do business with.

Jerry · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to share your 5 star review Jerry. The team at our Ingatestone office, headed up by Paul and assisted by Eleanor, work really hard to ensure the process is as stress free as possible, guiding and supporting throughout the transaction. With many years of experience between them, you would have been in very safe hands. The team will appreciate your kind comments and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

5/5

Trustpilot

Calls always answered quickly and…

Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice

Peter · 2 May 2026

Agent replied · 4 June 2026

Hi Peter Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Jazmin has always provided us with…

Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.

Nicholas · 1 May 2026

Agent replied · 4 June 2026

Hi Nicholas Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Lauren Mobsby was very helpful to us…

Lauren Mobsby was very helpful to us with a rental renewal where she went above and beyond to negotiate a middle ground with the landlord

Martha · 13 December 2024

Agent replied · 24 December 2024

Hi MarthaThanks for your feedback. I am pleased that you were impressed with the assistance provided to you by Lauren during the negotiations to renew your current tenancy. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Beresfords's Google reviews

Questions about Beresfords Ingatestone

How many reviews does Beresfords Ingatestone have?

Beresfords's Ingatestone office has 838 reviews across two platforms: 96 on Google, 742 on Trustpilot (across the whole business).

What is Beresfords Ingatestone's rating?

Beresfords Ingatestone is rated 4.7 out of 5 across all 838 reviews, and 4.9 out of 5 on Google from 96 reviews.

Where is Beresfords's Ingatestone office?

Beresfords Ingatestone, 122 High Street, Ingatestone, CM4 0BA.

The Trusted Agent

Is this your office? Claim your page.