Beresfords Ingatestone reviews

Hi MuhammadI just wanted to reply to you personally to thank you for taking time out to post your recent review. Pleased to read that you found our staff helpful throughout the moving process and we are really grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi Reuben,Having seen your recent 1 star review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand you have now completed on your purchase. Although I understand the process was a little slow, unfortunately, transactions are generally taking longer in the current climate. There are often issues which may arise, but there is a legal process which needs to take place before exchange can happen and this is often out of our control.I appreciate it must have been very frustrating for you to find, upon completion, the seller had only left one set of keys at the property. We have been advised another set will be dropped into the office but again this is beyond our control and I apologise for any inconvenience caused as a result.I wish you many happy years in your new home and hope that we can be of assistance in the future.Alison Horsley, Customer Services Manager

Hi Victoria, Having seen your recent 1 star review for our Ingatestone office, I am naturally concerned and disappointed. I note you haven’t left any comments relating to your review and can only assume it is regarding your recent valuation request for the annexe adjoining your property? Having spoken to our Branch Manager, I reiterate the advice he gave to you at the time. The annexe has no residential usage, confirmed by the local authority, and therefore we are unable to value at this time. Once you have gained consent for change of use, we would be more than happy to oblige. Should you wish to discuss this further with me, please contact me on a.horsley@beresfords.co.uk. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DaveMany thanks for your positive feedback and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi DaniaI very much appreciate you taking time out to post your review and I am pleased that you found our lettings team helpful throughout the process.Steven BondManaging Director - Residential Lettings

Hi IanI just wanted to reply personally to thank you for posting your recent review and giving us a 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Harry, Thank you very much for taking the time to post your 5 star award for the sales team at our office in Ingatestone. I am really pleased that your experience was positive as the team works really hard to deliver the best possible customer service. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Billy, Thank you for the 5 star award for our Ingatestone office. I am really pleased you were impressed by the level of service provided and thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Ahsan,It has recently been bought to my attention you have left this review on Trust Pilot which is not a site we subscribe to. I am disappointed with your comments following my correspondence via email earlier this year, to which you failed to respond. At the time I explained there appeared to have been confusion with regards to a viewing you requested. Following investigation of this matter, I was disturbed to learn a member or our staff had been subjected to abusive language, which we will not tolerate under any circumstances. Alison Horsley, Customer Services Manager

Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings

Mr Jenkins, It is very disappointing to see your 1 star review. Having checked our entire database, I am unable to locate a record for you. If we have assisted you as a customer in any respect, and you have a genuine criticism, please feel free to contact me with more information whereupon I will be more than happy to investigate your concerns in more detail. a.horsley@beresfords.co.uk Alison Horsley Customer Services Manager, Residential Sales