Every review we hold for the Ingatestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePaul and his team in Ingatestone have been very professional and helpful. At a time when the housing market was not moving the team continued to make all efforts to sell our house. Joe has put in so much effort and nothing has been too much trouble for him. He is always polite and deals with everything in a timely manner. Thank you
Pauline · 13 April 2024
Agent replied · 12 June 2024
Thank you Pauline for your 5 star review and positive comments for the team at our office in Ingatestone. The team will do all possible to match potential buyers to our property and I am pleased to hear we were able to assist with your sale. They will guide and support as the transaction progresses, overcoming any issues that may arise whilst keeping all parties regularly updated. Thank you for sharing your experience, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotGiven our move to a rental was an…
Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.
Tcash · 15 May 2026
Agent replied · 4 June 2026
Thank you for providing your detailed feedback. It was great to read that our lettings team in Brentwood were able to assist you in what transpired to be a slow and complicated move for you. I know that Adam and Eleanor in particular will be very grateful for your kind words regarding their patience and assistance in this matter and we wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst Class!
I had a wonderful experience with Beresfords. Eleanor was such a professional lettings consultant with great knowledge of the area. From the beginning the client care was very specific and bespoke to my needs. I was contacted frequently in regards to a range of properties and given advice with lots of guidance from the letting consultant. Eleanor is particularly experienced and as I am still new to the area it was great to have her guidance and support. She is confident friendly and highly professional.
Ella · 13 January 2023
Agent replied · 12 June 2024
Hi EllaMany thanks for posting your feedback following your recent dealings with our lettings department in Brentwood. I am pleased that you were impressed with Eleanor's approach and found her to be both professional and knowledgeable. I am sure Eleanor will be very grateful for your kind words and 5-star rating, as am I.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotNice staff working here.
We are with Beresfords for about 4 years now, they helped us finding the flat that we live in at the moment. Shout out to Lauren who helped us during this time, professional and friendly, always prompt with answering to all our questions or enquiries. She made our renewal each year easy.
Cornelia · 8 October 2024
Agent replied · 22 October 2024
Hi CorneliaIt is great to know that you have been happy with the service we have provided during the past four years and that the process of renewal has been an easy one. I know Lauren and the team will be very grateful for your feedback and we look forward to continuing to work with you in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHighly Professional, Thorough, Efficient and Reliable
All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.
Davina · 17 December 2022
Agent replied · 12 June 2024
Hi DavinaI just wanted to reply personally to say thanks for taking time out to post your comments. I am pleased that our local lettings team supported you through a difficult process and were professional and efficient throughout. It is great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLauren Senior
Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!
Basy · 6 May 2026
Agent replied · 4 June 2026
Hi Basy
Thank you for posting your detailed review. I am pleased that Lauren provided you with an efficient and professional service, maintaining clear communication with you throughout. It's great that you would not hesitate in recommending us to others and we all thank you for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSupportive and Helpful
During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!
Kay · 21 June 2024
Agent replied · 24 August 2024
Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts professional and Knowledgeable. My first interaction with James at…
My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!
Mel · 24 July 2024
Agent replied · 24 August 2024
Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPaul was simply fantastic.
Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.
Warren · 25 September 2024
Agent replied · 22 October 2024
Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRental Renewal
Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.
Deborah · 30 October 2024
Agent replied · 24 December 2024
Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’m so glad we chose Beresfords…
I’m so glad we chose Beresfords Havering for our lettings needs. We have had comprehensive dealings with Amy & Karen and both are an asset to the company. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for their housing needs within the particularly difficult market. Thank you Amy & Karen.
Hardeep · 13 October 2023
Agent replied · 12 June 2024
Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’ve been looked after & treated well…
I’ve been looked after & treated well during the process of finding a new place to live.
I would definitely recommend this lettings agency to other people
Daniel · 27 August 2026
Agent replied · 23 September 2026
Hi Daniel
Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Help With Our Deposit Return
After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.
Baris · 7 May 2026
Agent replied · 4 June 2026
Hi Baris
Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJane Mann at Berefords Country and…
Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.
Deborah · 22 July 2024
Agent replied · 24 August 2024
Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotLauren Johnson & Team were excellent
Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.
Christian · 24 August 2026
Agent replied · 12 June 2024
Hi Christian
Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRecommendation of Beresfords Letting Team
Sian and Danny have been professional, helpful and efficient throughout the whole process. I would highly recommend the Beresfords letting team.
Lauren · 25 September 2026
Agent replied · 10 October 2026
Hi Lauren,
Thank you for providing us with your recent review. I am pleased that you were happy with the service provided to you by Danny and Sian in our Witham office who were supportive and professional throughout your dealings with them. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleVery impressed with the service from Beresfords in Ingatestone - Lauren Best worked tirelessly to ensure a fast completion on our property, engaging with our solicitors often for regular updates. Paul and Joe took over towards the end of the process and helped keep up the pace. Thank you so much!
Anne · 16 February 2026
Agent replied · 16 April 2026
Hi Anne,
Thank you for taking the time to share your recent experience regarding your dealings with our Ingatestone office. The team all work proactively to ensure a sale goes through as smoothly as possible and will be pleased to know you were impressed with the level of service extended to you. Your 5 star award is much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotGreat customer experience
I saw some properties advertised by Beresford. Made contact and one of their property consultant, Hannah Grant responded. She called me to get my specific requirements for my next rental property and she understood what I needed. After our initial chat, Hannah was on the ball. She was passionate and hard working always alerting to new properties not even on the market yet. She put me first and would call me as soon as a property (she knew I would like) was available to view. Showed me great customer services. I thoroughly enjoyed working with her and would return when in search of my next property.
Christine · 29 June 2022
Agent replied · 12 June 2024
Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleGreat agency to buy a property from!
I recently purchased a property that Beresfords Ingatestone were marketing. Joe was extremely helpful from the outset, regularly making himself available for calls or emails around the clock,, providing updates as to how things were progressing.
I would absolutely recommend to anybody looking to sell their property in the area.
Stefan · 13 April 2024
Agent replied · 12 June 2024
Hi Stefan,
Many thanks for the great review for the team at our Ingatestone office and in particular Joe, your main point of contact. The team are dedicated to providing the best possible customer care, guiding and supporting throughout a transaction. They will do everything within their power to ensure the process is as stress-free as possible, keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleAfter a not so good experience from another estate agent in the area (to put it mildly), Beresfords were a breath of fresh air. George was an absolute pleasure to deal with throughout my purchase. Always available on the other end of the phone when needed and happy to respond to enquiries in a timely manner. Really top service, can't fault the team at all. Paul Woods was also very helpful when George was on annual leave or days off. 10/10 service. Thank you.
M · 13 June 2022
Agent replied · 12 June 2024
Many thanks for the great review for the team at our office in Ingatestone, and in particular George. George is committed to providing the best possible service throughout a transaction, offering guidance and support throughout the journey. He will really appreciate your 5 star award and kind comments. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotThoughts from a property virgin
Tessa and the team in lettings have been nothing but a joy to work with for the last 12 months.This was my first buy to let property and Tessa took her time, explaining everything to me clearly and concisely, avoiding all the pitfalls and helping me every step of the way, the fully managed service meant i never had to worry about the tenant in my property, who was checked and refferenced before entering and was put in constant contact if any issues arrose.I cant thank Tessa, Sarah, Dominique and the rest of the team enough for their hard work and service.
Thom · 7 June 2022
Agent replied · 12 June 2024
Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAfter failing to sell with another agent and many unprofessional discrepancies with them... I decided to switch to Beresfords. They sold my house within 3 months. Lauren was particularly help, always on top of things. I also used their recommendation for solicitors which were also fantastic. Thanks again to the team, Djemal.
M.R · 2 September 2025
★★★★★ 5/5
TrustpilotExcellent service
I have been dealing with with Ross at Beresfords property agents. He has been patient, kind, helpful, polite and very informative. No questions were unanswered and he has been diligent and competent. I would fully recommend him if you are needing advise with buying/selling a property. Excellent service!!! 👍
Sue · 9 October 2026
★★★★★ 5/5
TrustpilotExcellent and fast services
Excellent and fast services. My experience with Beresford letting has been a great and easy process. Great value for their services. Thanks to Chris and Abby for giving useful information and thanks to all the staff in Beresford letting. I really appreciate it. God bless you all and keep on with your hard works
Margaret · 23 May 2024
Agent replied · 12 June 2024
Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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