Beresfords Ingatestone reviews

★★★★★ 5/5

Trustpilot

Excellent Service Rendered by Beresfords Team

I am delighted for the opportunity to write a review about the priceless contributions of the Beresford Team in our journey to becoming a buy to let landlord. It’s being quite a roller coaster ride!The proactiveness of the Mortgage Adviser, Pindar, enabled us to beat the deadline of a good mortgage rate offer with few hours left. Finding a suitable property in the right location was an uphill task. After several weeks of scouring the market, endless property viewings and disappointments, we were signposted to 10 Wren Road. To be honest I was sceptical about getting the property. The openness and Professionalism of the Rob who conducted me around during the viewing, encouraged us to put in an offer and pray to get it accepted by the seller.The offer acceptance was followed by several months of waiting for the necessary probate paperwork to come through. It was like waiting forever! Throughout the long wait, the Beresford Team kept us posted all the way. Holly Hall and other members of the Team were exceptional in giving regular updates. Without their constant communication and reassurance, we would have walked away. It was a nail-biting wait; we were able to exchange contract within the 2 weeks of grace after expiration of the mortgage offer. Thank you Guys, we are forever grateful to you and to God.We are personally thankful to Karen for her guidance on the refurbishment and decoration works required to get the property to a good shape suitable for tenancy. Her first visit to the property was thorough, nothing missed her attention to details. She went through long list of improvements required. From jet-washing the walkway to make it more presentable, to removal of existing polystyrene ceiling tiles for statutory reasons, removal of bathroom barrel locks for health and safety reasons, changing old electrical switches etc and the urgent need to obtain building Landlord insurance ASAP before start of the renovation / redecoration works. It was a long list and every item on it was necessary. Furthermore, she explained with clarity, details of the professional fees that will be charged for Beresfords services and offered some generous discount as an encouragement. We are so grateful for her wisdom and guidance. Next was the uphill task of getting suitable Tenant. With many interests from prospective Occupants, the meticulous efforts of Karen’s Letting Team made it far easier to identify the right Tenants with good credit rating for the property. Without the five-star performance / professionalism of the Beresford Team and God’s help, we will not have been able to record success this far. I highly recommend their Team to anyone considering embarking on buy to let property rental journey. It is always good to be guided by those who know and have proofs to show for it. Thank you.

Temitope · 11 September 2023

★★★★★ 4/5

Trustpilot

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate Agents Me and my mother rented 5 Thought lodge London RM11 2BE on the 31 /08/2023 Rating: ★★★★★ I recent

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate AgentsMe and my mother rented5 Thought lodgeLondon RM11 2BEon the 31 /08/2023Rating: ★★★★★I recently had the pleasure of working with Beresfords Estate Agents during my property search journey, and I must say that their level of professionalism and customer service was truly outstanding. From the moment I walked through their doors, I felt at ease and confident that I was in capable hands.The first thing that struck me was the warm and welcoming atmosphere in their office. The staff greeted me with genuine smiles and were ready to assist me with my queries.Here is a list of the staff members that helped meKarenDavidLauren JMelissaAmyCharlie Their knowledgeable team seemed to have an excellent understanding of the local property market, and their expertise was evident throughout our interactions.One aspect that particularly impressed me was their attention to detail. They took the time to thoroughly understand my requirements, preferences, and budget, which ultimately saved me from wasting time on unsuitable properties. Their dedication to matching clients with the right properties is impeccable.Beresfords Estate Agents' customer service was exceptional throughout the entire process. They promptly responded to my calls and emails, ensuring that I was well-informed at every step. They arranged property viewings at my convenience and were very accommodating when I requested additional visits or had specific concerns.During property viewings, their agents were friendly, professional, and highly knowledgeable about each property's features and surrounding areas. They went above and beyond to provide me with all the necessary information to make an informed decision, and I never felt rushed or pressured into making a purchase.Once I found my dream home, Beresfords Estate Agents guided me through the offer process, negotiating on my behalf with professionalism and expertise. They were transparent, ensuring all details and terms were clear and understood.After my offer was accepted, Beresfords continued to offer support and assistance, liaising with solicitors and other parties involved. This streamlined communication ensured a smooth and stress-free process until the final completion of the for lettingsOverall, I cannot recommend Beresfords Estate Agents highly enough. Their professionalism, attention to detail, and dedication to customer satisfaction set them apart from other estate agents. If you are looking for a reliable and efficient team to assist you in your property search, I strongly encourage you to choose Beresfords Estate Agents.

Robert · 8 September 2023

★★★★★ 5/5

Trustpilot

Thomas was absolutely wonderful at…

Thomas was absolutely wonderful at finding home that met all of our requirements. He took the time to thoroughly explain a home’s details before we decided to move forward with it. He liaised between the two parties seamlessly. We were able to relax and have a stress free process due to his professionalism. Thanks again to Thomas and everyone at Beresfords for all the advice and help we received.

Deniz · 27 April 2024

★★★★★ 5/5

Trustpilot

I wish all agents were this great!

I wish all agents were as reliable/easy to deal with as Alice and Christine from Beresfords. Very friendly service all round. They took a lot of the stress and frustration I was experiencing from other agencies out of the equation.Trying to find a somewhere in the current climate with so many people going for each property is frustrating. Majority of agents I spoke to wouldn't even do simple things like return calls/emails or couldn't get through to them on phone lines. With Beresfords being the polar opposite to my experiences elsewhere, returning calls and doing what they said, when they said they would was a breath of fresh air. I was happy with their service even before I was offered the property so would wholeheartedly recommend them to anyone.Thank you Alice and Christine!

Matt · 11 August 2023

★★★★★ 5/5

Google

Lauren was the most helpful understanding and caring person as my purchase was not straight forward but Lauren and all her collages wore so helpful u could not get a better group of people to help u sell or purchase a property 10 out of 10 thank u all for your help

Tina · 7 January 2025

★★★★★ 5/5

Google

Many thanks to everyone at Beresfords in Ingatestone but particularly Paul Woods for their professionalism in selling our home near Blackmore in what was a tricky market. They did all the viewings - and there were lots - and were always on time and professional. Would definitely recommend them and use them again should we ever move.

Ruth · 27 October 2024

★★★★★ 5/5

Trustpilot

Charlie Richardson is a very likeable…

Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.

Maureen · 29 August 2024

★★★★★ 5/5

Trustpilot

Mixed experience with communication but Lauren's help made a difference

I recently changed my contract with Beresfords for the property I own and rent through them. I switched from full management contract to let only contract.However, I was not happy with the process at first because it was a misunderstanding between me and the letting department. They did not respond to may emails and questions and I felt ignored. It was frustrating because I expected them to assign someone to help me since I was under full management contract. When I was about to lose hope, Lauren Johnson stepped in and contacted me firstly by email then by phone. She not only acknowledged the miscommunication but also took the time to clearly explain the entire process of changing contracts. Lauren made sure I understood the necessary steps for the contract switch and was open to discussing any concerns or questions I had. I would like to say a big thank you to Lauren for her support. Her actions reflect positively on Beresfords and demonstrate the value of having knowledgeable and customer-oriented staff members. She is undoubtedly an asset to Beresfords. While the initial breakdown in communication was disappointing Lauren's intervention and assistance turned the situation around. I believe that Beresfords should take this as an opportunity to improve their overall communication practices and ensure that clients receive consistent and timely responses. In conclusion, I am grateful to Lauren for going above and beyond to help me during the contract switch. Her exceptional support greatly improved my overall experience with Beresfords. I would recommend their services with the advice to seek assistance from staff members like Lauren to ensure a smooth and satisfactory experience.

ANDY · 2 July 2023

★★★★★ 5/5

Google

We mainly dealt with Eleanor to sell our 4 bed house in Ingatestone and she was absolutely fantastic. We left her to it for the viewings that had been arranged and almost everyone made an offer at or above the asking price. And then during the actual sale process, she was extremely diligent about keeping us up to date, would always return calls promptly (if she wasn’t available), was happy to answer any and all questions, would contact/chase both parties solicitors when necessary without prompting and was always an absolute pleasure to deal with. I honestly couldn’t have asked for a better experience.

Emma · 13 June 2023

★★★★★ 1/5

Trustpilot

Tried numerous time to book a viewing…

Tried numerous time to book a viewing with this company. Beresford. But they insist that I cannot unless I use their own mortgage advisor / broker. They constantly want to upscale me with their services. Rather than focus on what I am asking for. So hit a brick wall . Cannot view the house to make an offer on it. Time wasters.

John · 22 September 2026

★★★★★ 5/5

Google

From first meeting Joe through to our dealings with Lauren and the team we have found them professional, understanding and a great help in selling our home. 5 stars. Would definitely recommend.

Chris · 10 August 2025

★★★★★ 5/5

Google

I can highly recommend Beresford's in Ingatestone as a friendly and professional agency. At my two viewings of a property, George quietly presented it as it was, with no hard sell, and gave me as long as I wanted to look round. When I made my offer and mentioned I would like to extend the property, Paul went out of his way to provide me with various plans to give me ideas. All in all, a very positive experience.

Hazel · 13 June 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience. I mostly dealt with Tom and Ella, and they were both extremely helpful and professional throughout the process. Everything went smoothly from start to finish.

Tosin · 16 September 2025

★★★★★ 5/5

Trustpilot

Exemplary Team & Service

I naturally have very high expectations and I have to say that Beresfords consistently exceeded them. Our property, unexpectedly came up for renewal in November and I was incredibly concerned about the prospect of finding a new tenant with it being so close to Christmas. I spoke to Karen and she was absolutely fabulous. She reassured me, took control and skilfully guided us through the process. The entire team is simply superb, from Karen, Lauren M, Christopher, Lauren J, Abby and Leanne. They have a real sense of urgency and empathy, resulting in us securing new tenants in November. Each of them epitomise, efficiency, professionalism and tenacity. They continuously kept us up to speed on progress made and went beyond expectations. They work tirelessly hard to do the best for both tenant and landlord. An absolute joy to work with alongside a great outcome for landlord/tenant!

Denise · 14 February 2023

★★★★★ 5/5

Google

Paul and his team in Ingatestone have been very professional and helpful. At a time when the housing market was not moving the team continued to make all efforts to sell our house. Joe has put in so much effort and nothing has been too much trouble for him. He is always polite and deals with everything in a timely manner. Thank you

Pauline · 13 April 2024

★★★★★ 5/5

Trustpilot

Given our move to a rental was an…

Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.

Tcash · 15 May 2026

★★★★★ 5/5

Trustpilot

First Class!

I had a wonderful experience with Beresfords. Eleanor was such a professional lettings consultant with great knowledge of the area. From the beginning the client care was very specific and bespoke to my needs. I was contacted frequently in regards to a range of properties and given advice with lots of guidance from the letting consultant. Eleanor is particularly experienced and as I am still new to the area it was great to have her guidance and support. She is confident friendly and highly professional.

Ella · 13 January 2023

★★★★★ 5/5

Trustpilot

Nice staff working here.

We are with Beresfords for about 4 years now, they helped us finding the flat that we live in at the moment. Shout out to Lauren who helped us during this time, professional and friendly, always prompt with answering to all our questions or enquiries. She made our renewal each year easy.

Cornelia · 8 October 2024

★★★★★ 5/5

Trustpilot

Lauren Senior

Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!

Basy · 6 May 2026

★★★★★ 5/5

Trustpilot

Highly Professional, Thorough, Efficient and Reliable

All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.

Davina · 17 December 2022

★★★★★ 5/5

Trustpilot

Supportive and Helpful

During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!

Kay · 21 June 2024

★★★★★ 5/5

Trustpilot

James Annetts professional and Knowledgeable. My first interaction with James at…

My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!

Mel · 24 July 2024

★★★★★ 5/5

Trustpilot

Paul was simply fantastic.

Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.

Warren · 25 September 2024

★★★★★ 5/5

Trustpilot

Rental Renewal

Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.

Deborah · 30 October 2024