Michael Graham Hitchin reviews

★★★★★ 5/5

Trustpilot

Michael Graham Estate Agents Buckingham…

Michael Graham Estate Agents Buckingham team recently helped us to sell our home. From the beginning Luke was professional and personable. The team were present at every viewing keeping us updated with feedback. Once we had an acceptable offer they showed great tenacity keeping in touch with buyers and solicitors, ensuring progress was being made. They were exceptional when it came to exchange, keeping everyone updated and drawing things to a close as quickly and painlessly as possible. We were really impressed, very grateful. This was the 3rd time we have sold a home over the years and by far the best experience. Thanks to all the Buckingham team, especially Luke and Gareth.

Dawn · 2 December 2022

★★★★★ 1/5

Trustpilot

Poor Customer Service - Who needs communication...

Awful customer service!!! We took time off work and viewed a property, upon entering the property the young lady simply just said hello and have a look around that was all... didn't provide any information about the house or area. although sometimes it is nice to be left to look around, this felt like there was no interest from the estate agent at all and a real lack of care. When we did ask questions the responses were short and blunt. Upon expressing our interest for the house, she informed all offers had to be made by the end of the week and that it was best and final offers only... We then called back the following day to make an offer to find out they had accepted an offer the day we viewed the property and we were not informed. We were also told that we would not of actually been able to make an offer in the first place as we hadn't yet sold our property, despite the fact we have a mortgage in principle for more than the amount that was not dependant on any equity or profit from our home. we had an initial call where our circumstances were discussed prior to viewing but we were not informed of this even after expressing that we would like to make and offer post viewing at the end of the call.poor customer service, especially for houses that are nearly 3/4 of a millions pounds.

Jeff · 1 February 2024

★★★★★ 5/5

Trustpilot

Great team, very supportive

We had a great experience with Michael Graham, both selling and buying through them. All the team were responsive and friendly throughout the process and we felt well supported. Highly recommend.

EMMA · 29 July 2026

★★★★★ 1/5

Trustpilot

Not great. Avoid if possible.

Not great.At first, the service seemed promising, but the relentless pressure became unbearable, four calls and four emails a day at one point. Once payment was made, communication dropped entirely.The team was rude and showed little regard for customer service, highlighting their need for training. They treated basic tasks as burdens and expected praise for doing their job.Overall, it was a frustrating experience. Avoid if you can.

Simon · 23 September 2024

★★★★★ 5/5

Trustpilot

Michael Graham are very impressive

Michael Graham are very impressive. Wendy and Jack were fantastic. Very communicative and always gave updates. They were the first to give any significant update.

Sebastian · 3 August 2025

★★★★★ 5/5

Google

We recently liaised with Michael Graham regarding a property purchase. Katie and Caroline were our 2 points of contact. We found both to be professional, friendly and proactive in their approach. We are extremely happy with the service received and very grateful for help and advice provided. A big thank you to both!PositiveResponsiveness, Quality, Professionalism

Melanie · 25 August 2021

★★★★★ 5/5

Trustpilot

Excellent service all round couldn’t…

Excellent service all round couldn’t have asked for a better estate agent, all of the agents very helpful and friendly. Henry’s guidance was invaluable when going through the process. I really appreciate the kindness, advice and support.

JL · 4 June 2026

★★★★★ 5/5

Trustpilot

We would like to thank the team at the…

We would like to thank the team at the Aylesbury office for their hard work and patience. It took a long time to complete our move, and they supported us all the way. Now we are enjoying our new home.

Ian · 12 May 2026

★★★★★ 5/5

Google

Undoubtedly the most professional estate agent we have used and we have used a few! Caroline worked tirelessly to hold a very complex chain together. She succeeded where we are sure many others would have failed. From the first visit to value our property to completion they showed nothing but true professionalism, efficiency and friendliness. This estate agents stands out from the rest in every aspect. They maintained regular contact with us. They always arrived ahead of time and all viewings were executed perfectly by Kali. She took the time to find out all she could about the property in order to share this with potential buyers. All members of staff are very personable and theyreally couldn’t do enough for us. I cannot recommend them highly enough. A five star service from start to finish. Thank you!

Luke · 19 November 2023

★★★★★ 5/5

Trustpilot

Top Estate Agent

From the first contact with Chris in the Princes Risborough office to the girls who showed the house to potential buyers the communication has been excellent. The pictures for the website were excellent. I would highly recommend them for their professionalism and communication throughout.

K · 18 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from Michael Graham

I had a great experience with Michael Graham Estate Agents. The whole team was professional from start to finish, with excellent communication throughout every stage of the process. They kept me updated regularly, explained everything clearly, and were always quick to respond to any questions.

David · 3 March 2026

★★★★★ 5/5

Google

Thank you to Caroline, Phil and all the team at Michael Graham for getting us to completion in our new property in Whitwell. A very professional and customer focused service which really helped in what can be a very stressful experience. Great job !

Mike · 17 June 2022

★★★★★ 1/5

Trustpilot

I had an appointment with Michael…

I had an appointment with Michael Graham at Kingsbridge following bleeding that lasted for over 40 days.

Mamta · 2 September 2026

★★★★★ 5/5

Trustpilot

Not the cheapest but . . . . .

Whilst they may not be the cheapest Estate Agent they are by far the most effective and driven in selling the property.

Paul · 29 July 2026

★★★★★ 5/5

Google

I've had a very good experience so far with Michael Graham. Their Lettings Instructions Manager Charlie has been very clear, communicative and helpful; supporting the navigation of a sometimes complex process!

Kim · 17 June 2023

★★★★★ 5/5

Trustpilot

Photographs of house

We have just received our photographs for the property we are selling with Michael Graham and they are presented to an extremely high standard, showcasing our property at its full potential. Professional from start to finish so far.

Leesa · 31 March 2026

★★★★★ 1/5

Trustpilot

Be Careful When Using this Company

I wanted to share the extremely poor service I received last year from this estate agent. MG did facilitate the sale of my home but the service level was very poor after a sale was agreed. I have bore in mind COVID and staff being furloughed but there is only so many allowances you can make when they charge so much!! The amount charged does not in anyway reflect the service level my buyer and I received. It would take to long to itemise everything that went wrong but suffice as to say neither party will ever use this company again or recommend it. A complaint was made but the response from the company was they felt their service levels were good enough!!. There is a ongoing complaint going through to the Ombudsman.

Customer · 20 January 2021

★★★★★ 5/5

Google

Flawless selling experience from all the team at Michael Graham, Hitchin. Particular thanks to Lali, Pamela, Kalli and Caroline. Recommended.

Kate · 18 January 2024

★★★★★ 5/5

Trustpilot

We had a wonderful experience working…

We had a wonderful experience working with Michael Graham. From the very beginning, the team was professional, patient, and truly attentive to our needs. They listened carefully to what we were looking for and helped us find the perfect home.

Mika · 26 February 2026

★★★★★ 5/5

Trustpilot

Michael Graham Bedford Office - Excellent Service

We have had an excellent service from Michael Graham Bedford. Toby has been our estate agent and has been so good with us. He has continually checked up to make sure everything is going to plan, he has kept us informed every step of the way. His attention to detail and knowledge is really good and he has been professional and pro active in working with the whole chain and very very helpful. Highly recommend.

Elizabeth · 28 September 2021

★★★★★ 1/5

Trustpilot

Terrible company, avoid at all costs

Very few viewings for their 1.5% plus vat fee.Poor house layout mapping, that took multiple attempts to get right before publication.Terrible sales conduct during viewings.Swearing during a viewing in front of prospective purchasers.Treating a viewing as a social visit not a sales task.Complaint made to Michael Graham.Poor web advertising refinement. Finally improved after months of poor results.Sole Agency ran out and notice served on Michael Graham.Michael Graham emailed In early March they would consider revising fees and come back to us. They didn’t.Hardball buyer found by Michael Graham who beat us up to reduce price by £25,000, then at the eleventh hour demanded another £30,000 off.Corona Virus occurred. Agents said all would be handled by head office.Buyer and Seller completely abandoned by Michael Graham. Phone calls to head office went unanswered for us and the buyer.Buyer and Seller proceed without Michael Graham.Agent reappears just before completion to try and stop sale.Michael Graham head office knew of sale and produced an invoice though.Agent asked to adjust fees as he has promised in his email three months earlier.We have endured huge stress, worry and additional expense.We were given notice to wait for a Director to assess fees reduction.Lengthy delay for Director to reply.Michael Graham’s legal guy then enters process to threaten legal action in 7 days.Complaint to Managing Director as instructed by other director.Offer of interim good faith payment to Michael Graham refused by them.Ombudsman process initiated.Michael Graham leaps over ombudsman process into court action in contradiction with their industry regulator membership guidelinesAll along we have stated we are happy to pay a fee based on the service provided, and one that represents the problems we encountered with Michael Graham. We have this spring also sold another property, with an agent who performed perfectly throughout, selling the house in good time with healthy viewing numbers, heading off issues in a timely manner, and charging 1%+vat for their services. Michael Graham have fallen far below this standard, and were asked to review their fees when their sole agency expired and I served notice upon them. They chose to ignore these requests and put us through the turmoil described above in pursuit of 1.5%+vat. I have offered 1%+vat, which has been refused. I have offered 1.25%+vat, likewise refused.I have made a without prejudice payment to Michael Graham of 1.25%+vat £10,800 but still, they chase us through the court process.I’d avoid this company at all costs.

David · 6 August 2020

★★★★★ 1/5

Trustpilot

Such bad unprofessional

Such bad unprofessional, disorganised service.From trying to book a viewing to placing an offer of which they refused to accept!!! Think this might even be illegal.It was made so difficult I had to either go into the office for an interview or write to them stating all my circumstances.Colleague was rude when I said can't you just put this forward.Well vendor's need to know how difficult they are to buyers.

Jackie · 25 April 2022

★★★★★ 5/5

Trustpilot

Great estate agent in Notting Hill

‘As a seasoned property investor I've been working with Sophie Cavell-Taylor for a number of years, earlier this year she managed the purchase on Arundel Gardens for our family property portfolio, despite fierce competition from other estate agents trying to gazump the purchase. I consider Sophie as one of the most competent and knowledgeable agents in Notting Hill and I would recommend any serious house buyer or investor to work closely and directly with Sophie to get the right property secured against your requirements, regardless if it is a 1 or 10 million purchase.’ Paul

Paul · 26 November 2024

★★★★★ 5/5

Google

We dealt with Caroline Smith - who was not just very friendly and extremely helpful but also was able to keep the process on track when it was needed - so I highly recommend Caroline at Michael Graham - thank you!PositiveResponsiveness, Quality, Professionalism

Jon · 17 June 2021