Trusted Agent profile · Hitchin
★★★★★
182 reviews across 2 platforms
20 Bucklersbury, Hitchin, SG5 1BG
Michael Graham's office in Hitchin, at 20 Bucklersbury, is rated 4.4 out of 5 across 182 reviews on two platforms, including 88 Google reviews rated 4.9.
Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
5/5
GoogleExcellent service from beginning to end and I was very impressed with the marketing of my property, which resulted in a sale in a matter of days. Caroline and Angela in particular provided regular updates and help whenever needed and the whole team were always on hand to respond to any queries I had. Highly recommended!
Hi Felicity, Thank you for your feedback. We are pleased to hear you had such a positive experience.
1/5
TrustpilotA process made impossible due to their…
A process made impossible due to their poor sales skills, bad communication, dishonesty and appalling ignorance from management.We had agreed a sale on a property, out of the blue deep into the process when the things were moving along the agents rang up to say the sale is cancelled with no reason.If things weren’t so bad on their incompetence, then they rub salt into the wounds by selling the same property we agreed to buy to someone else for a lower price? Kind of at a loss at how bad this organisation is as you really can’t make up what they did… which cost us time and money.A disreputable business... one that had pleaded to have the original negative feedback removed, however in light of what has happened and the total ignorance from compliance manager, general manager… This will be a permanent feedback as they will not get away with their abhorrent behaviour.ABSOLUTELY stay away from this business, they can’t handle what they claim… trust me as I speak with experience that there are genuine sound estate agents out there and Michael Graham is not one of them.
5/5
GoogleMichael Graham are hands down the best estate agents in Hitchin - well above the rest in every aspect. They may be a little more expensive - but they took an enormous part of the stress away compared with my previous experiences - this combined with their professionalism makes it great value!
Thank you for your excellent feedback. We wish you well in your onward plans.
5/5
GoogleThe service provided by Michael Graham is superb. From the first meeting through to exchange they have been very professional. The quality of photography and property knowledge are excellent, and they were quick to respond to phone calls or emails. Nothing was ever too much trouble. I would highly recommend this company.
Thank you for your excellent feedback. We wish you well in your onward plans.
1/5
TrustpilotNot well represented and dreadful sale process
We sold our property via the stony strafford branch recently. We must say that we are totally disappointed with the service we received. First, we felt under represented by the sale agent. She occasionally undermined our property from its location to the condition of the property even though our property is still within the NHBC warranty and built by a well known developer. Second, the vetting of the buyer is very poor. We were told at the eleven hour that the buyer is not able to afford the initial asking price after 5 months into the process. This leaves us no other choice but to meet half way with the buyer as we were very close to completing our new property purchase. Third, the sale agent constantly bother us to provide information to the buyer's solicitor even though it was clear that the buyer's solicitor has been very slow to response. Our solicitor has a transparent event logging system so we can see how quickly they have responded but the sales agent doesn't seems to understand it. Fourth, on the completion date, the sale agent kept asking if we are going to drop the keys at the office as though we have a choice. We don't understand why she kept asking the same question and refusing to meet us at the property.To be fair, the initial meeting with the senior manager has given us confident that we are in good hand however the sale agent who took over just made the whole process dreadful and painful to go through. We have used other local agencies before in previous sales and they have exhibit a much higher professionalism. We were definitely better represented by them achieving the asking price we wanted. We will not recommend this agency to anyone we knew. Paying more doesn't always mean you get the best value.
5/5
GoogleThe team at Michael Graham in Hitchin have been very friendly, proactive and professional, and have supported us every step of the way until our house sale was completed. Caroline in particular has been wonderful in ensuring communications throughout the process were maintained between all parties involved. Thank You!
Thank you for your excellent comments for Caroline and the Hitchin team.
1/5
TrustpilotMichael Graham couldnt even be bothered…
Michael Graham couldnt even be bothered to come to the phone when we rang them with a new listing, when we asked to speak to an agent, we were told 'give us your address, we ll send you some terms and conditions over' by a person answering the phone. They must have so much business they dont need any more
5/5
GoogleExcellent service! Charlie really went above and beyond, and was really proactive in finding suitable tenants for our rental house. He managed to get the property let in an incredibly short space of time. I would highly recommend!
Thank you for your 5 star review Karen. We are so pleased Charlie was able to give you such an efficient service with your lettings property. Your comments will be passed on to Charlie.
5/5
GoogleIf I could give 10 stars I would. Phil, Gavin and the team at the Hitchin office have been fantastic. The sale went through in record time without a hitch. I would highly recommend.
5/5
GoogleI was so impressed by all the staff at the Hitchin branch. They kept me informed of all activity and couldn't do enough to help with what can be a stressful process. I would highly recommend them.PositiveResponsiveness, Quality, Professionalism
Hi Tim, we are so pleased to hear that you are satisfied with the service you have received. Please do not hesitate to get back in touch should you need assistance in future.
5/5
GoogleI had a very positive experience with Michael Graham. They were very helpful and supportive through the whole process. I would recommend.
Hi Alex, thank you for taking the time to write a review. We're delighted to hear your experience with us was positive throughout the process.
5/5
GoogleA totally excellent service in every respect from Gavin, Phil and the whole team. It was a somewhat laborious process due to a number of complications with the house chain. However, they all worked so hard to keep everybody happy and meticulously worked to keep the chain moving. We experienced the entire process to have a high level of communication, professionalism and customer service throughout. It was a joy to work with this team!
1/5
TrustpilotI have heard Mike Graham on many…
I have heard Mike Graham on many occasions complaining about Government spending on benefits, that in a civilised country are there to help our fellow citizens, who need help. If Mike Graham is so against a social civilised system, then he should go and live in the dog eat dog USA.
5/5
GoogleThe team at Michael Graham were brilliant. They handled both our house sale and purchase - their customer service and communication was great throughout, especially when various issues arose.PositiveResponsiveness, Professionalism
Thank you very much for your kind words Ryan. We're thrilled to hear you've had such a good experience with us. Our goal is to always do our upmost in helping our customers and very pleased to see it reflected in your experience with us.
1/5
GoogleDecided I didn’t want to see a property with Michael Graham so a staff member decided to hang up on me.... rude and unhelpful. It’s like they don’t care if they sell or rent their houses.
hI Alice, we are sad to hear you’ve had a less than excellent experience and would like to try and understand what went wrong. Please contact us on customerservice@michaelgraham.co.uk.
5/5
GoogleMichael Graham did a great job for us in selling our house - they were efficient, responsive, produced excellent photos/marketing and were really helpful in getting us past potential snags between offer and completion.
Hi Phil. We're delighted to have provided such a positive experience. Thank you for your feedback.
5/5
GoogleVery efficient and professional to deal with.
Thank you Jacqui, we hope you are enjoying living in your new home.
5/5
GoogleA better class Estate Agent, personal attention to detail with prompt responses. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your kind words Hazel. We're thrilled to hear you've had such a good experience with us.
5/5
GoogleThe staff were very professional. Despite the difficult housing market they didn't push us into accepting poor offers and we ended up getting the price we wanted. Would definitely recommend them.
Hi David. We're pleased to hear you've had a positive experience. Thank you for your review
5/5
GoogleAbsolutely first class service from a very professional firm of estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5 star review Chris.
5/5
GoogleWe have just sold our house with Michael Graham and can highly recommend them. Phil gave us excellent advice about the price and how to market the house. He and the team then seamlessly managed the viewings and negotiation phase and also really helped keep the conveyancing stage moving quickly through to a successful exchange. Thanks very much!
5/5
GoogleExtremely happy with the team at Michael Graham Hitchin. Very professional with good communication.PositiveResponsiveness, Professionalism
We're thrilled to hear you've had such a good experience with us. Thank you for leaving us a review.
5/5
GoogleGreat Marketing and close personal service that tracked the sale and ensured it completed as quickly as possible. Highly recommended!
Thank you for your 5 star feedback in regards to the service you have received from the Hitchin team at Michael Graham.
5/5
GooglePhil, Gavin and the Team at Michael Graham are both professional and friendly. We sold and brought a house with them. Throughout the process they were very helpful and were able to answer any questions we asked. Very good service and if we were to move house again we would use them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Graham's Hitchin office has 182 reviews across two platforms: 88 on Google, 94 on Trustpilot (across the whole business).
Michael Graham Hitchin is rated 4.4 out of 5 across all 182 reviews, and 4.9 out of 5 on Google from 88 reviews.
Michael Graham Hitchin, 20 Bucklersbury, Hitchin, SG5 1BG.
