Michael Graham reviews

★★★★★ 5/5

Google

We ended up spending nearly 2 years waiting for a property that we fell in love with in Wales. In that time, the agents from Michael Graham (Joanne and Pam) sold our property 3 times (as some of the buyers were not willing to wait that long). On each occasion, we only had to advertise our home for a week, it usually resulted in an average of 15 viewings which was booked in over a single weekend. On each of these occasions, we had about 9 offers to chose from. This massively reduced the strain on us in terms of day to day impact. Most of the offers were over asking price which was amazing! The professional photography, their advertising and the agents made a huge difference in the amount of interest that we were able to generate. Throughout this process, Joanne and Caroline were incredibly supportive. They genuinely put our interest first, never adding to the pressure that we were under (as selling your home is stressful, never mind waiting 2 years for a dream home and needing to sell your home 3 times)!! They unwaveringly persevered with us, which we will be forever grateful for. I could not recommend them more highly.

Jean-Pierre · 17 June 2022

★★★★★ 5/5

Trustpilot

Tristan was great from start to finish…

Tristan was great from start to finish of our purchase. Quick communications and support through the process helped our chain progress to completion at pace.

Henry · 28 April 2026

★★★★★ 5/5

Trustpilot

Smooth process overall with Michael…

Smooth process overall with Michael Graham. Charlotte Vernon-Stroud was helpful, responsive, and kept me updated throughout. Everything was handled clearly and without issues. Thank you.

Cristina · 20 April 2026

★★★★★ 5/5

Trustpilot

Charlie and the team were brilliant

Charlie and the team were brilliant, handled the rental of my house well, found good tenants quickly and were a pleasure to deal with. Peace of mind considering with 3,500 miles away! Would highly recommend!

Thomas · 28 January 2026

★★★★★ 1/5

Google

Felt brutally discriminated on a phone call enquiring for a rental property, after saying I live with an elderly medium-large breed dog and being told I was not going to be accepted with "that" dog. No questions about my dog's characteristics at all (not all dogs are the same!!!!! not all need big gardens and massive houses since mine comes with me to work!!!!). I was told some owners say no to pets despite not saying anything on this Rightmove advert. Why ask me which type of dog if no pets at all were accepted? Awful attitude.

Eva · 25 March 2025

★★★★★ 5/5

Google

The team at Michael Graham have been amazing! They gave us outstanding support from the initial market appraisal through to a successful completion. They answered all questions promptly, and ensured thorough communication every step of the way, keeping us up to date with the sale of our property, and the purchase of our new property. A very professional team, who have been a pleasure to work with, could not recommend Michael Graham highly enough! Thank you so much for your support throughout the process!

Irina · 22 March 2025

★★★★★ 5/5

Trustpilot

Henry has been excellent at every…

Henry has been excellent at every stage. Communicative and proactive, and an absolute pleasure to deal with.

Paul · 1 June 2026

★★★★★ 1/5

Trustpilot

Marketing strategy that's designed to lose clients?

I bought my house through Towcester MG over ten years ago, and during that time I've regularly received the usual "helpful" reminders from Michael Graham. You know the ones: "The market is buoyant... your house is probably worth more than you think... if you've ever considered selling..." Mildly irritating, but fair enough - it's marketing.

JJ · 5 August 2026

★★★★★ 4/5

Trustpilot

Complicated sale - worked hard to complete.

Recently sold our house through Michael Graham in a slow and challenging market. Good communication and organisation, flexible and responsive to our needs. Kept us updated on progress. Excellent photography and listing on website was regularly refreshed. A couple of minor admin hiccups were resolved. Pushed the sale through to exchange and completion with complicated chain.

Rebecca · 26 July 2026

★★★★★ 5/5

Google

Just completed on a house sale and Philip Powell was excellent throughout. In the early stages, I had 3 valuations and Philip was the only one to follow up. Before signing any contracts, I received literature that explained the process. During the valuations, 2 agents valued it the same and suggested we should expect to accept less. Philip valued it the same but said he would get more. 1st weekend, 9 viewings and 3 offers made. The fees were higher but by getting more on the asking price, it generated a higher return. Marketing, service, photography etc all excellent. I would highly recommend Philip and the team @ Michael GrahamPositiveResponsiveness, Quality, Professionalism, Value

Martin · 25 August 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Recently bought a house through Michael Graham and we were well looked after. Regan, Rob and Roger provided an excellent service, always easy to reach and helpful; they went out of their way on many occasions to make it happen. Overall, they were thoughtful and very professional throughout the process. I know who to go to if I ever want to sell.

Bruno · 7 June 2026

★★★★★ 5/5

Google

My partner and I have just bought our first house together and have had to wait a very long 6 months for probate to go through. Despite it being such a long process (likely due to covid), Caroline Smith kept us very well informed on the progress and answered any and all questions we had for her. Thank you Caroline for the fantastic service and for being so professional throughout. We've learnt a great deal and it really did put a smile on our face when you got just as excited as us when we got the green light!PositiveResponsiveness, Professionalism

Caitlin · 17 June 2021

★★★★★ 5/5

Google

The whole team at Michael Graham, from start to finish, were professional, communicative, timely with responses and a pure delight to deal with. It was a very difficult sale to the point of exchange of contracts in the chain and very stressful and I am not sure how we would have coped without Caroline's constant and unwavering support. Worth every penny of our fee, we can not thank you all enough. Compared to other estate agents we had contact with, MG in Hitchin is a shining light and I will be recommending them to anyone who asks.PositiveResponsiveness, Quality, Professionalism, Value

Lindsey · 17 June 2021

★★★★★ 5/5

Google

We can't express enough how delighted we have been with the efficient and friendly approach from Caroline at Michael Graham (Hitchin Branch). Caroline was our seller’s estate agent, but although we were not her client (we were further down the chain) we were extremely impressed by exceptional level of support she gave us. She always went the extra mile, keeping us informed at all stages and gave us great guidance and advice throughout. We would highly recommend Michael Graham. Absolutely great service! Thank you.PositiveResponsiveness, Quality, Professionalism

Ivana · 17 June 2021

★★★★★ 5/5

Trustpilot

Steve and the team at Michael Graham…

Steve and the team at Michael Graham offered a really first class service. We originally bought our house through them so it made perfect sense to sell

Paul · 13 February 2026

★★★★★ 5/5

Trustpilot

Refreshingly straightforward!

In a world where things are often more complicated than they need to be, working with Olly Hewitt was refreshingly simple.

Hannah · 27 March 2026

★★★★★ 5/5

Google

Thank you to Caroline and all the fabulous team for an excellent service.all round. After a disappointing experience with another agent we were very nervous sellers, Caroline was always available with updates reassurance and advice. They were professional, fast and very helpful. Highly recommend.

Jayne · 30 June 2024

★★★★★ 5/5

Trustpilot

Henry was very patient and helpful…

Henry was very patient and helpful throughout the whole process.

Will · 9 June 2026

★★★★★ 5/5

Trustpilot

First home buyers

My wife and I bought our first home in Aylesbury with Michael Graham. The whole experience was fantastic and mostly stress-free, in great part thanks to the competence, friendliness, and professionalism of Steve and Graham at the Aylesbury office. From the first viewings to the completion, we felt we were in good hands. All of our questions were answered promptly and precisely. I would highly recommend them to buy a property in the area!

Benjamin · 29 January 2026

★★★★★ 5/5

Google

Just bought from and sold with Michael Graham. They were fantastic from start to finish. Helping out with the (at times) tricky process and providing a calm response. They were always on call often going above and beyond to help out with recommendations of tradesman etc. We sold our place in 3 days and the whole process took c10 weeks. We don’t plan on moving for a very long time but if we do, we will definitely use MG. Special thanks to Gareth, Phil and Pam.

Bernard · 17 June 2020

★★★★★ 5/5

Trustpilot

Photo shoot

Ollie is the ultimate professional. He made sure we had a morning with a great weather forecast, which was actually accurate and took some excellent drone and outdoor pictures to properly show off my property!

Ivan · 30 October 2025

★★★★★ 5/5

Trustpilot

Did what they promised

Richard and his team did what they promised. The photos were excellent and the property sold itself. The team were always helpful and approachable. No issues and a good outcome for all concerned.

Stewart · 11 November 2025

★★★★★ 5/5

Google

Over the years I have learnt that you get what you pay for with Estate Agents and Michael Graham although not the cheapest are worth every penny! I dealt with Phil and Gavin when putting our house on the market and then Caroline throughout our sale. All of them were completely transparent, prompt in their responses and really drove things through to the very last detail. Our chain wasn’t simple but they did everything they could to keep everyone up to speed and to make things happen when it looked like things would fall through. On top of that they are genuinely decent people and made what can be a stressful experience almost bareable. I’m never moving again but if I did I wouldn’t hesitate to use them!

Anna · 18 June 2019

★★★★★ 5/5

Google

Phil was honest, diligent and progressed our purchase whenever possible. Before using Michael Graham we had agreed a purchase in principle with another Hitchin agent, this agent allowed the house we had apparently bought to be viewed by another couple and we were later gazumped. I had it on authority from our new neighbours that once our offer had been accepted on our now home, they had asked Phil to view it and he said that it had been sold and was no longer on the market. I massively trust and recommend Michael Graham.

Rebecca · 18 June 2019