Trusted Agent profile · Hertfordshire
★★★★★
331 reviews across 2 platforms
9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB
Collinson Hall's office in Hertfordshire, at 9 - 11 Victoria Street, is rated 4.7 out of 5 across 331 reviews on two platforms, including 308 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleA huge thank you for providing the excellent service to sell my house. Due to circumstances out of both of our control it was sometimes a challenging journey and I am so grateful that I had your professional and very supportive service to steer to the sale. Thank you so much. Katherine Rudd
4/5
GoogleReally appreciate all the help from Michelle with buying our first home, she was very quick to reply and help with what she could. Overall our experience with Collinson Hall was great (the only tiny issue we faced was clarity over parking spots)
5/5
GoogleCollinson Hall were excellent throughout a protracted sale with a long chain. It would never have happened without them.
Thank you so much for your kind words Sarah. We’re delighted to hear that our sales team’s support helped you through what can often be a stressful process with a long chain, and thrilled to know their efforts made such a difference in bringing your sale to completion. Wishing you every happiness in your next chapter!
5/5
GoogleCollinson Hall were an excellent estate agent for the sale of our property. They arranged multiple viewings and always tried to work around what was best and most convenient for us. They were also very helpful after the offer was accepted and always available for advice. I would recommend them.
5/5
GoogleVery good real estate agents. Becky, Alison and their team went above and beyond to help me and my fiancé buy our first property. Even though we've only been in the place a month we are still in love with it as much as we did when we first got shown round. Thank you so much, if I could have given more stars I would !
Hi Benjamin, thanks for your kind review. I will pass your feedback to the team.
5/5
GoogleDealt with Collinson Hall for both selling my property and for the onward purchase. Absolutely stellar service from everyone involved. Realistic valuation and sales plan and they put so much work into organising the onward chain. Would gladly use again.
5/5
GoogleVery pleased with the service we received on the recent sale of my mother-in-laws house in what turned out to be a more protracted and difficult process than we expected which was not down to our agents. Both John and Alison have been helpful throughout, always having time for us. Can thoroughly recommend this agency from initial contact to completion.
Thanks for the kind review.
5/5
GoogleHad a very positive experience when purchasing my property via Collinson Hall. Particular thanks to Becky, Alison and Ron for helping to move along a tricky process and for being responsive and proactive.PositiveResponsiveness, Quality, Professionalism
Thankyou for your kind review Matthew, I will pass your feedback to the team. We hope you enjoy your new home.
4/5
GoogleOverall a good experience with the front of house team helpful, particularly Ron and Alison. We were disappointed with the recommendation for the conveyancers.
5/5
GoogleThe sales team at Collinson Hall in St Albans have offer a very professional, efficient and helpful service. Shout out to Becky and John, thank you!PositiveResponsiveness, Professionalism
Thank you for your kind review. I will pass your feedback to the team.
5/5
GoogleKathryn has been great to deal with and has really taken the time to get to know the needs of our business and the buildings managed by Collinson Hall on our behalf. Would recommend.PositiveProfessionalism
Thank you so much for your wonderful comments, we really appreciate you taking the time to provide this review.
5/5
GoogleHave been working with Ron and the sales team over several months now and cannot fault Collinson Hall whatsoever. Exceptional service with a highly knowledgeable sales team. If you are looking to buy, sell, let or rent, no better agent than Collinson Hall!!! 5 stars all the way, keep up the great work guys...
Thanks Kash. We appreciate your review
5/5
GoogleI'm in the process of renting a flat with Collinson Hall and they have been excellent so far. Emma and Elizabeth have been super helpful and answered all the questions I've had promptly. I'm excited to move into my new place in a couple of weeks with their help!
Thanks for your lovely feedback. Liz and Emma will be so happy to hear your feedback
5/5
GoogleGreat personable service and highly responsive. A very friendly team, especially Daniela and Suzanne who have been fantastic. Very efficient operation with the online platform.PositiveResponsiveness, Professionalism
Good morning Guy, thank you for your fantastic feedback. I will be sure to pass this onto Daniella and Suzanne. Many thanks.
5/5
GoogleCollinson Hall gave us a wonderful & very professional service as we bought our st albans home. Michele the sales negotiator was exceptional and stood out amongst all the agents we have ever dealt with. Her care in the stressful few days … More
5/5
GoogleFantastic service from all the staff . I was struggling to find a place to rent . I’ve applied to other companies but none of them hardly reaches the level of service received by the staff . Thank you for all you support!
Thank you for your kind feedback.
4/5
GoogleI recently let my property through Collinson Hall and found the whole team most helpful. Emma, Sam and Elizabeth in Lettings - they advised on how best to present property, completed all necessary paperwork for both tenants and I in line … More
5/5
GoogleI recently let a St Albans property working with the lettings team at Collinson Hall. I was guided through the process efficiently and professionally and made fully aware of my obligations. Consequently a suitable tenant was found quickly once all the checks were completed. Great coms and helpful people to work with.
Thank you very much for your kind review Matt
5/5
GoogleBrilliant experience, quick and professional. I would highly recommend. Thank you to the team
It’s fantastic to know your lettings experience with us was quick and professional, Matt. Thank you for your kind words, the team will be so pleased! We hope you are very happy in your new home.
5/5
GoogleI have recently had the pleasure of working with Collinson Hall of St Albans. The lettings team were absolutely brilliant during the entire experience! I would highly recommend anyone looking for a professional, unique and personal service to use Collinson Hall.
A lovely review and very appreciated.
5/5
GoogleWe purchased a house that Collinson Hall were the sales agent for. And although CH were representing the vendor, the service that we received from Becky during some tricky and tense negotiations was of impeccable, professional standards. She kept us informed at all stages in a timely manor and offered professional pragmatic advice on next steps. We can’t thank her enough and I would not hesitate to recommend Collinson Hall on all services they offer. JoanPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review, I know Becky will be delighted to hear you were happy with our service. All the staff at Collinson Hall wish you a very happy Christmas and we hope you love your new home.
1/5
TrustpilotTotally untrustworthy and total disregard for tenants
We've had an extremely negative experience with Collinson Hall as tenants and wholeheartedly agree with comments on Trustpilot that they only show duty of care to their landlord clients. They have misled us into a stressful situation and we're completely shocked by their malpractice over our entire dealings with them. After years of renting with other estate agents, our experience with them is totally unprofessional. They are completely ruthless and uncaring, seemingly thinking they're above the law. I would urge anyone who is unfortunate enough to have to rent through them, to get second opinions on any of their documentation and don't trust a word they say!
Alexandra My name is Steven Walker and I am Managing Director at Collinson Hall. I have seen your review here and on Google and would ask that you please email me directly with the details of your experience at steven.walker@collinsonhall.co.uk. What you have described is not how we set out to run the company and it is deeply troubling to read. I would really like to understand what has happened from your perspective and will investigate the matter. I should say now that should you not be happy with my response you will be able to refer you complaint to The Property Ombudsman who would independently investigate on your behalf.
1/5
TrustpilotLied about tenant requirements to get higher comission
We had an unpleasant interaction with an agent from Collinson Hall when applying to rent a house. An agent was pushing us to pay rental payment for the whole year in advance on the basis of her Landlord worrying about our solvency. Despite of me and my wife disclosed for the check wage income covering 2,5 time annual payment and savings 2 times higher than annual payment. (without liabilities). After a week of idiotic ping-pong we have been approved. But due to irresponsible approach of the agent we decided to turn down nice house offer, as dealing with that agent during lease period can be risky.
My name is Steven Walker and I am the Managing Director at Collinson Hall. I have read through your review and thought I should address your comments in the light of what you have said and the serious implications that someone might draw from your accusation. Firstly to address your comment in the subject line. Collinson Hall would not earn a higher commission and the company has not lied about tenant requirements. The referencing process is the only mechanism by which a landlord can check the financial viability of a proposed tenant. Like many of our clients who have suffered financially as a result of the COVID-19 pandemic, this landlord asked us to make additional enquiries during the referencing process to allay some concerns. As such we were acting on our clients instruction in a reasonable and diligent manner. It is what we are expected to do. We apologise if you felt that the additional queries raised were unwarranted. We were simply endeavouring to act in our clients best interests and do not believe our actions should be considered irresponsible. Collinson Hall is regulated by ARLA and The Property Ombudsman (TPO) and we work to their respective codes of conduct. We publish a complaints procedure on our website https://www.collinsonhall.co.uk/about-us/complaints-procedure. Should you wish to make a complaint I can assure you that it will be investigated thoroughly and should you not be satisfied with the outcome you can refer the matter to The Property Ombudsman who would investigate the matter on your behalf.
3/5
TrustpilotSt Albans house rental
Collinson Hall has been managing the rental of my home in St Albans since July 2022. The sales team was super friendly and informative when we put the house on the market. I had mixed feelings about the maintenance team, due mixed messaging and slow response times early on in the tenancy. Collinson Hall listened to my feedback and said they would make an effort to meet my needs as a landlord, which I appreciated. However, communication continues to be poor with the maintenance staff, and I need to get involved with / chase up every little issue. Collinson Hall has only ever said that they are doing a good job and they have not been open to accepting that they have space to make any improvements.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Collinson Hall's Hertfordshire office has 331 reviews across two platforms: 308 on Google, 23 on Trustpilot.
Collinson Hall Hertfordshire is rated 4.7 out of 5 across all 331 reviews, and 4.9 out of 5 on Google from 308 reviews.
Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.
Collinson Hall Hertfordshire, 9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB.
