Trusted Agent profile Β· Hertfordshire

Collinson Hall Hertfordshire reviews

β˜…β˜…β˜…β˜…β˜… Excellent

331 reviews across 2 platforms

9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB

Collinson Hall's office in Hertfordshire, at 9 - 11 Victoria Street, is rated 4.7 out of 5 across 331 reviews on two platforms, including 308 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

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4.9 / 5

308

Reviews on Google

This office

Trustpilot logo

23

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.

5/5

Google

Fantastic service, they made selling my house very easy. I was given expert help and guidance by the team. I would strongly recommend using them to sell your property.

Carole Β· 13 October 2025

5/5

Google

After a number of frustrating experiences with other agents, Emma and Sam (in Emma’s absence) at Collinson Hall have been fantastic. Really personable, great communication and they went above and beyond to help us secure our rental property in St Albans. Thank you! 😊 …

Charlotte Β· 1 November 2023

Agent replied Β· 27 August 2024

Thanks for the kind review.

5/5

Google

Eren was extremely helpful in collating paperwork at short notice, providing a real customer service.

Stephen Β· 12 January 2022

Agent replied Β· 11 January 2025

Thank you for providing feedback on the service received, Eren is delighted with your comments.

5/5

Google

Great service from Kamila Fullbrook. She always finds me quality tenants and looks after everything very well. I've been letting my properties through her for years and highly recommend the service, as I know they will be let and managed without any hassle. The rest of the team are also excellent and handle maintenance etc promptly and efficiently. Highly recommended. Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Phil Β· 28 August 2021

Agent replied Β· 27 August 2024

Dear Phil, thank you for your excellent review. I know my colleague Kamila will be delighted with your feedback.

5/5

Google

We recently have come to an agreement regarding a property that Collinson Hall were managing. Emma who we have corresponded with during the process has been very helpful and accommodating and has made the process so simple!

Adam Β· 29 February 2024

Agent replied Β· 27 August 2024

Thanks you so much for your wonderful review.

5/5

Google

I am very impressed with professionalism of all members of Collinson Hall I was dealing with ( sales and rent ). I also very greatful for advice in finding the right tenant for my properties ( its highly appreciated). I am a client of Collinson Hall for last 5 years and they never let me down.PositiveProfessionalism

Elena Β· 28 August 2022

Agent replied Β· 27 August 2024

Thank you so much for taking the time to share your experiences. You have always been such a wonderful client to work with.

5/5

Google

Would very much recommend them. Others came up rather short in the process following my divorce, using the agent of my former partners choice. Given the two I know who I would have chosen had I been given the option.. Collinson Hall every time.

Phillip Β· 28 August 2023

Agent replied Β· 27 August 2024

Hi Philip, thank you so much for your kind review. I will pass your feedback to the team.

5/5

Google

My experience selling a property with Collinson Hall was entirely positive. I was updated regularly on viewings and CH were in contact all the way through the selling process. In particular the Completion Agent ensured that the sale progressed without misunderstanding or delays.

Jane Β· 28 August 2023

Agent replied Β· 27 August 2024

Dear Jane, thank you for your kind review. I will pass your feedback to the team.

5/5

Trustpilot

Excellent Service from Collinson Hall

We experienced excellent service from Collinson Hall when looking to rent in St Albans. Any queries were promptly answered by friendly staff who guided us through the process with experience and knowledge of the property we were interested in. We were especially impressed by time taken to cater for our situation and the process moved quickly and smoothly. I would recommend without question.

Hilary Β· 23 April 2021

Agent replied Β· 12 June 2024

Thank you so much for the review. I will pass-on your comments to the Lettings team who will , I am sure, be delighted to hear that their efforts are appreciated.

5/5

Google

John and the entire team at Collinson Hall have provided an impeccable service from viewings to exchange.

Monika Β· 20 December 2025

5/5

Google

Great support from Michele pre-completion of our purchase. Collinson Hall really care about their clients, which makes such a difference at a stressful time.

Kelly Β· 13 October 2025

5/5

Google

The lettings team have been really helpful in assisting me in my property search, I’ve had the pleasure of dealing with Emma who has been so consistent and given me an amazing experience!

Katie Β· 30 March 2024

Agent replied Β· 24 October 2024

Katie, we think Emma is great and it’s lovely to hear the same from you.

5/5

Google

I have recently rented a house though Collinson Hall and it has been quick and efficient from booking in the initial viewing to to submitting an offer and getting the offer accepted - the estate agents and lettings team have been amazingly helpful throughout the whole process, would highly recommend.

Seumas Β· 3 December 2024

5/5

Google

Just rented a property through Collinson Hall and had a great experience. The team was lovely and helpful and the whole process was smooth and fast! Would definitely come here again if we need next time! They found us a beautiful home!

Nazish Β· 28 August 2023

Agent replied Β· 27 August 2024

Thank you for your kind words Nazish. I will pass your feedback to the team.

1/5

Google

Absolute shambles of a management agent. Avoid at all costs. Said work is going really well on the block, yet this is what us and our children are left living with. If they manage your block, don’t buy or rent. Cowboy outfit.

Paul Β· 28 August 2023

Agent replied Β· 27 August 2024

I was very concerned to see your post on Friday. This is certainly not the norm for us. We do understand your frustration and are trying to get a full understanding of the situation. To this end we are speaking to the supervising surveyor and contractor with a view to getting a resolution as fast as we can. We will respond further via email. Steve Walker

5/5

Google

We had a great experience working with Ron throughout the process of buying our home.

Dominic Β· 22 December 2025

5/5

Google

Collinson Hall were excellent when we relocated to St Albans from London. Their local knowledge was great and they were always helpful. The whole process from the viewings to the move in day was very smooth. Thank you!

Scott Β· 28 August 2023

Agent replied Β· 27 August 2024

Hi Scott, thanks for your kind review. I will pass your feedback to the team.

5/5

Trustpilot

Collinson Hall helpful/responsive

My son just bought a place in St Albans and John Sullivan from Collinson Hall was most helpful in guiding us with market information/prices/suitability, and in the provision of contacts to help the process. Highly recommended. DR

David Β· 31 March 2025

5/5

Google

As first time buyers, Nicole has given us confidence and made our property search seemless. She has been friendly and professional throughout. Our search to find our ideal property was short as Nicole acted quickly to find something to suit our needs. We're grateful for Nicole's help and would recomend her without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

M Β· 28 August 2021

Agent replied Β· 27 August 2024

Thank you for your fantastic feedback. I will pass this into Nicole, I know she will be delighted.

5/5

Google

Thank you to the letting team for a positive experience throughout. It was a pleasure to deal with Collinson Hall.

Chris Β· 6 August 2024

Agent replied Β· 24 October 2024

Thanks Chris. A lovely review

5/5

Google

We have dealt with Collinson Hall as both tenants and landlords for 30 years and found them to be consistently professional in every respect. They respond quickly, efficiently, courteously and have advised us on many occasions, great to work with a company who deal with both landlords and tenants with such even handed integrity. Keep up the good work!

Nick Β· 28 August 2020

Agent replied Β· 27 August 2024

Thank you for your review. It is great to know that our efforts are appreciated. I will pass this on to the team - I know they will be chuffed.

5/5

Google

Collinson Hall (St Albans) have always been very professional and our recent house purchase was another great example. Since moving from London 9 years ago we have used CH twice now and both times it's been a painless process with great communication along the way. Highly recommended.

Jonathan Β· 28 August 2022

Agent replied Β· 27 August 2024

Dear Jonathan, thank you for your feedback. I will pass this onto the team. All the best.

5/5

Google

I found Samantha Hodge who dealt with the renewal of my flat letting to be extremely helpful in endeavouring to secure a good result for both myself and the tenant. She went above and beyond to secure this and was strong in her approach but fair to all parties involved.PositiveResponsiveness, Professionalism

Joanne Β· 12 January 2022

Agent replied Β· 11 January 2025

Thank you for this review, Sam will be very happy to hear your kind words regarding our service.

5/5

Google

Smooth change of tenancy once again with Emma and Elizabeth’s help!

Toby Β· 26 November 2024

Agent replied Β· 10 December 2024

Thanks Toby. Out lettings team really do try to make the process as smooth as possible

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Collinson Hall's Google reviews

Questions about Collinson Hall Hertfordshire

Has Collinson Hall won any awards?

Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.

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