5/5
Fantastic service, they made selling my house very easy. I was given expert help and guidance by the team. I would strongly recommend using them to sell your property.
Trusted Agent profile Β· Hertfordshire
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331 reviews across 2 platforms
9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB
Collinson Hall's office in Hertfordshire, at 9 - 11 Victoria Street, is rated 4.7 out of 5 across 331 reviews on two platforms, including 308 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
Fantastic service, they made selling my house very easy. I was given expert help and guidance by the team. I would strongly recommend using them to sell your property.
5/5
After a number of frustrating experiences with other agents, Emma and Sam (in Emmaβs absence) at Collinson Hall have been fantastic. Really personable, great communication and they went above and beyond to help us secure our rental property in St Albans. Thank you! π β¦
Thanks for the kind review.
5/5
Eren was extremely helpful in collating paperwork at short notice, providing a real customer service.
Thank you for providing feedback on the service received, Eren is delighted with your comments.
5/5
Great service from Kamila Fullbrook. She always finds me quality tenants and looks after everything very well. I've been letting my properties through her for years and highly recommend the service, as I know they will be let and managed without any hassle. The rest of the team are also excellent and handle maintenance etc promptly and efficiently. Highly recommended. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Dear Phil, thank you for your excellent review. I know my colleague Kamila will be delighted with your feedback.
5/5
We recently have come to an agreement regarding a property that Collinson Hall were managing. Emma who we have corresponded with during the process has been very helpful and accommodating and has made the process so simple!
Thanks you so much for your wonderful review.
5/5
I am very impressed with professionalism of all members of Collinson Hall I was dealing with ( sales and rent ). I also very greatful for advice in finding the right tenant for my properties ( its highly appreciated). I am a client of Collinson Hall for last 5 years and they never let me down.PositiveProfessionalism
Thank you so much for taking the time to share your experiences. You have always been such a wonderful client to work with.
5/5
Would very much recommend them. Others came up rather short in the process following my divorce, using the agent of my former partners choice. Given the two I know who I would have chosen had I been given the option.. Collinson Hall every time.
Hi Philip, thank you so much for your kind review. I will pass your feedback to the team.
5/5
My experience selling a property with Collinson Hall was entirely positive. I was updated regularly on viewings and CH were in contact all the way through the selling process. In particular the Completion Agent ensured that the sale progressed without misunderstanding or delays.
Dear Jane, thank you for your kind review. I will pass your feedback to the team.
5/5
Excellent Service from Collinson Hall
We experienced excellent service from Collinson Hall when looking to rent in St Albans. Any queries were promptly answered by friendly staff who guided us through the process with experience and knowledge of the property we were interested in. We were especially impressed by time taken to cater for our situation and the process moved quickly and smoothly. I would recommend without question.
Thank you so much for the review. I will pass-on your comments to the Lettings team who will , I am sure, be delighted to hear that their efforts are appreciated.
5/5
John and the entire team at Collinson Hall have provided an impeccable service from viewings to exchange.
5/5
Great support from Michele pre-completion of our purchase. Collinson Hall really care about their clients, which makes such a difference at a stressful time.
5/5
The lettings team have been really helpful in assisting me in my property search, Iβve had the pleasure of dealing with Emma who has been so consistent and given me an amazing experience!
Katie, we think Emma is great and itβs lovely to hear the same from you.
5/5
I have recently rented a house though Collinson Hall and it has been quick and efficient from booking in the initial viewing to to submitting an offer and getting the offer accepted - the estate agents and lettings team have been amazingly helpful throughout the whole process, would highly recommend.
5/5
Just rented a property through Collinson Hall and had a great experience. The team was lovely and helpful and the whole process was smooth and fast! Would definitely come here again if we need next time! They found us a beautiful home!
Thank you for your kind words Nazish. I will pass your feedback to the team.
1/5
Absolute shambles of a management agent. Avoid at all costs. Said work is going really well on the block, yet this is what us and our children are left living with. If they manage your block, donβt buy or rent. Cowboy outfit.
I was very concerned to see your post on Friday. This is certainly not the norm for us. We do understand your frustration and are trying to get a full understanding of the situation. To this end we are speaking to the supervising surveyor and contractor with a view to getting a resolution as fast as we can. We will respond further via email. Steve Walker
5/5
We had a great experience working with Ron throughout the process of buying our home.
5/5
Collinson Hall were excellent when we relocated to St Albans from London. Their local knowledge was great and they were always helpful. The whole process from the viewings to the move in day was very smooth. Thank you!
Hi Scott, thanks for your kind review. I will pass your feedback to the team.
5/5
Collinson Hall helpful/responsive
My son just bought a place in St Albans and John Sullivan from Collinson Hall was most helpful in guiding us with market information/prices/suitability, and in the provision of contacts to help the process. Highly recommended. DR
5/5
As first time buyers, Nicole has given us confidence and made our property search seemless. She has been friendly and professional throughout. Our search to find our ideal property was short as Nicole acted quickly to find something to suit our needs. We're grateful for Nicole's help and would recomend her without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your fantastic feedback. I will pass this into Nicole, I know she will be delighted.
5/5
Thank you to the letting team for a positive experience throughout. It was a pleasure to deal with Collinson Hall.
Thanks Chris. A lovely review
5/5
We have dealt with Collinson Hall as both tenants and landlords for 30 years and found them to be consistently professional in every respect. They respond quickly, efficiently, courteously and have advised us on many occasions, great to work with a company who deal with both landlords and tenants with such even handed integrity. Keep up the good work!
Thank you for your review. It is great to know that our efforts are appreciated. I will pass this on to the team - I know they will be chuffed.
5/5
Collinson Hall (St Albans) have always been very professional and our recent house purchase was another great example. Since moving from London 9 years ago we have used CH twice now and both times it's been a painless process with great communication along the way. Highly recommended.
Dear Jonathan, thank you for your feedback. I will pass this onto the team. All the best.
5/5
I found Samantha Hodge who dealt with the renewal of my flat letting to be extremely helpful in endeavouring to secure a good result for both myself and the tenant. She went above and beyond to secure this and was strong in her approach but fair to all parties involved.PositiveResponsiveness, Professionalism
Thank you for this review, Sam will be very happy to hear your kind words regarding our service.
5/5
Smooth change of tenancy once again with Emma and Elizabethβs help!
Thanks Toby. Out lettings team really do try to make the process as smooth as possible
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.