Trusted Agent profile · Hertfordshire
★★★★★
390 reviews across 2 platforms
9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB
Collinson Hall's office in Hertfordshire, at 9 - 11 Victoria Street, is rated 4.8 out of 5 across 390 reviews on two platforms, including 367 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from all the staff . I was struggling to find a place to rent . I’ve applied to other companies but none of them hardly reaches the level of service received by the staff . Thank you for all you support!
Thank you for your kind feedback.
4/5
GoogleI recently let my property through Collinson Hall and found the whole team most helpful. Emma, Sam and Elizabeth in Lettings - they advised on how best to present property, completed all necessary paperwork for both tenants and I in line … More
5/5
GoogleI recently let a St Albans property working with the lettings team at Collinson Hall. I was guided through the process efficiently and professionally and made fully aware of my obligations. Consequently a suitable tenant was found quickly once all the checks were completed. Great coms and helpful people to work with.
Thank you very much for your kind review Matt
5/5
GoogleBrilliant experience, quick and professional. I would highly recommend. Thank you to the team
It’s fantastic to know your lettings experience with us was quick and professional, Matt. Thank you for your kind words, the team will be so pleased! We hope you are very happy in your new home.
5/5
GoogleI have recently had the pleasure of working with Collinson Hall of St Albans. The lettings team were absolutely brilliant during the entire experience! I would highly recommend anyone looking for a professional, unique and personal service to use Collinson Hall.
A lovely review and very appreciated.
5/5
GoogleWe purchased a house that Collinson Hall were the sales agent for. And although CH were representing the vendor, the service that we received from Becky during some tricky and tense negotiations was of impeccable, professional standards. She kept us informed at all stages in a timely manor and offered professional pragmatic advice on next steps. We can’t thank her enough and I would not hesitate to recommend Collinson Hall on all services they offer. JoanPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review, I know Becky will be delighted to hear you were happy with our service. All the staff at Collinson Hall wish you a very happy Christmas and we hope you love your new home.
1/5
TrustpilotTotally untrustworthy and total disregard for tenants
We've had an extremely negative experience with Collinson Hall as tenants and wholeheartedly agree with comments on Trustpilot that they only show duty of care to their landlord clients. They have misled us into a stressful situation and we're completely shocked by their malpractice over our entire dealings with them. After years of renting with other estate agents, our experience with them is totally unprofessional. They are completely ruthless and uncaring, seemingly thinking they're above the law. I would urge anyone who is unfortunate enough to have to rent through them, to get second opinions on any of their documentation and don't trust a word they say!
Alexandra My name is Steven Walker and I am Managing Director at Collinson Hall. I have seen your review here and on Google and would ask that you please email me directly with the details of your experience at steven.walker@collinsonhall.co.uk. What you have described is not how we set out to run the company and it is deeply troubling to read. I would really like to understand what has happened from your perspective and will investigate the matter. I should say now that should you not be happy with my response you will be able to refer you complaint to The Property Ombudsman who would independently investigate on your behalf.
1/5
TrustpilotLied about tenant requirements to get higher comission
We had an unpleasant interaction with an agent from Collinson Hall when applying to rent a house. An agent was pushing us to pay rental payment for the whole year in advance on the basis of her Landlord worrying about our solvency. Despite of me and my wife disclosed for the check wage income covering 2,5 time annual payment and savings 2 times higher than annual payment. (without liabilities). After a week of idiotic ping-pong we have been approved. But due to irresponsible approach of the agent we decided to turn down nice house offer, as dealing with that agent during lease period can be risky.
My name is Steven Walker and I am the Managing Director at Collinson Hall. I have read through your review and thought I should address your comments in the light of what you have said and the serious implications that someone might draw from your accusation. Firstly to address your comment in the subject line. Collinson Hall would not earn a higher commission and the company has not lied about tenant requirements. The referencing process is the only mechanism by which a landlord can check the financial viability of a proposed tenant. Like many of our clients who have suffered financially as a result of the COVID-19 pandemic, this landlord asked us to make additional enquiries during the referencing process to allay some concerns. As such we were acting on our clients instruction in a reasonable and diligent manner. It is what we are expected to do. We apologise if you felt that the additional queries raised were unwarranted. We were simply endeavouring to act in our clients best interests and do not believe our actions should be considered irresponsible. Collinson Hall is regulated by ARLA and The Property Ombudsman (TPO) and we work to their respective codes of conduct. We publish a complaints procedure on our website https://www.collinsonhall.co.uk/about-us/complaints-procedure. Should you wish to make a complaint I can assure you that it will be investigated thoroughly and should you not be satisfied with the outcome you can refer the matter to The Property Ombudsman who would investigate the matter on your behalf.
3/5
TrustpilotSt Albans house rental
Collinson Hall has been managing the rental of my home in St Albans since July 2022. The sales team was super friendly and informative when we put the house on the market. I had mixed feelings about the maintenance team, due mixed messaging and slow response times early on in the tenancy. Collinson Hall listened to my feedback and said they would make an effort to meet my needs as a landlord, which I appreciated. However, communication continues to be poor with the maintenance staff, and I need to get involved with / chase up every little issue. Collinson Hall has only ever said that they are doing a good job and they have not been open to accepting that they have space to make any improvements.
5/5
GoogleI don't usually find the time to post reviews but my recent experience with the Collinsons Hall letting team has been so exceptionally excellent I felt I must make the effort ! Cristina, Phillipa, David and Graham have been perfect, thank you for your considerable help, how do you find the time to make me feel I am your only client ! Not the first time I have used Collinsons, its nice not to need to make a decision about which agent to use. Thank for making it so easy.
Thank you Susan. We are very happy indeed that you have been pleased with the service you have received from Collinson Hall. Please keep in touch and let us know if there is anything else we can do to help.
5/5
GoogleReally a great experience - which is a novelty with estate agents. Very professional, quick to respond, they keep their promises, communication is open and transparent - everything you want from a letting agent. If you're a tenant, you can rent with confidence.
Michael your a gentleman. Thank you for taking the time to review our business
5/5
GoogleI had been in discussion with a number of the team for almost a year whilst our sale was progressing through various people in chain. All the team I dealt with ( Alision, Becky, Ron, David) were very professional and provided updates throughout the sale. I would definitely use Collinson Hall for any of my future purchases/sales
Thanks for the great feedback.
5/5
GoogleCollision Hall we're excellent. They sold our house very quickly. I would like to single out Allison as being brilliant at keeping us informed during the process and tirelessly all chasing down parties in the chain to make sure it all went ahead. Without her we might still be going! Would definitely recommend.
Thanks for the great review and I’m so pleased the move went ahead.
5/5
GoogleSamantha has been wonderful, answering my 1000x questions about the property. She went above and beyond my expectations. Thank you
Thank you very much for your kind words, we are delighted to hear that you are pleased with our service.
5/5
GoogleI have been dealing with Collinson for sometime all be it sporadically. It’s refreshing to find they are still the same company. In particular dealing with Samantha has been a pleasure.
5/5
GoogleOur experience with Collinson Hall has been really positive. A very professional team, always kept us informed about progress and did their best to facilitate communication among the different parties. Huge credit to Alison Stephens who is extremely supportive and proactive. Well done!
Thank you for the lovely review.
5/5
GoogleI was really pleased with the service from Collinson Hall. They were super helpful throughout, David and Alison particularly were great to work with and I’m super grateful for all of their help. I would highly recommend Collinson Hall. Thanks all!
Adam it was a true pleasure. I thank you for your kind words
5/5
GoogleI've used a few of the estate agents in St. Albans to try and sell our house and would rate Collinson Hall as one of the best. A very professional yet down to earth approach throughout the sale process. All the staff kept me informed and always chased up feedback good and bad to help us adjust the marketing of the property. I'd definitely recommend.PositiveResponsiveness, Professionalism
Thank you for your kind review Peter, I will pass your feedback to the team. Have a very happy Christmas.
3/5
TrustpilotA long drawn out sale of a flat
A long drawn out sale of a flat over a period of 7 months. CH pleasant to deal with but not dynamic. Would not use their recommended solicitors again.
5/5
GoogleI recently sold my house in St Albans through Collinson Hall and was very pleased with the price achieved in difficult market conditions. I was especially impressed by Roberto Argenio's positive attitude and enthusiasm when he valued the house, and would recommend the team highly.
Thank you very much for your lovely review.
5/5
TrustpilotOutstanding service
Throughout a long and protracted sales process, Ron and the team at Collinson Hall, St Albans, were fantastic in their level of service and support. In particular, Sales Progressor, Alison Stephens, went over and above in her endeavours to complete our sale. We can't recommend Collinson Hall highly enough.
5/5
GoogleWe can't thank Collinson Hall enough for all of their help over the past months with our house purchase. Becky and Alison are always very responsive and have gone above and beyond several times to assist with our enquiries or concerns. They always take their time to explain everything clearly and reassure us during every step of the process. Always professional and efficient, thanking you again to Becky and Alison!!PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to provide a review, Becky and Alison are delighted to receive your feedback.
5/5
TrustpilotGreat Performance
Collinson Hall have been managing our residential estate for a couple of years now, and they have provided the most courteous and professional service. They deal with all Block Management issues thoroughly, and in a timely fashion. Tracy and her associates have been a tremendous help, and we look forward to continuing with them into the future.
5/5
GoogleAs a small landlord, Philippa has been a great help and support with recent tenancy problems and has mediated the situation successfully.PositiveResponsiveness, Professionalism
Thank you for your fantastic feedback, we really appreciate you taking the time to provide this review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.
