5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Thank you so much for your feedback, we really appreciate you taking the time to provide this review.
Trusted Agent profile · Hertfordshire
Collinson Hall Hertfordshire reviews
★★★★★
390 reviews across 2 platforms
9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB
Collinson Hall's office in Hertfordshire, at 9 - 11 Victoria Street, is rated 4.8 out of 5 across 390 reviews on two platforms, including 367 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
Google1/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Hi Brian. My name is Steve Walker and I am the owner of Collinson Hall. I have seen the rating you have left and wanted to make contact to understand why you are unhappy. You are welcome to contact the office or email me directly if you prefer at steven.walker@collinsonhall.co.uk
5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Thanks for taking the time to post a review. It is really appreciated.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 27 August 2024
Following a dialogue this review was changed to 5 stars...... My name is Steven Walker and I am Managing Director of Collinson Hall and I am deeply disturbed to read your review. I guess from the limited information that this relates to a property that we manage on behalf of a landlord. Collinson Hall adhere to the Property Ombudsman's code of practice and are a member of ARLA. As a condition of membership we have a complaints procedure which can be found on our website under the "About us" page. I am not aware of any current complaint but can assure you that If you get in touch it will be thoroughly investigated. Should you not be happy with the outcome from this investigation you can contact the Property Ombudsman who will take up your grievance on your behalf.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Collinson Hall Hertfordshire
Has Collinson Hall won any awards?
Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.
