Trusted Agent profile · Hertfordshire
★★★★★
332 reviews across 2 platforms
9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB
Collinson Hall's office in Hertfordshire, at 9 - 11 Victoria Street, is rated 4.7 out of 5 across 332 reviews on two platforms, including 308 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
5/5
GoogleHardeep Sura delivers a most excellent service to Chalfont Place residents and Directors. He is extremely conscientious, always very courteous, immensely patient and provides everything we could possibly want in the way of an Accountancy service.
Thank you for your fantastic feedback. We will be sure to pass your comments onto Hardeep!
5/5
GoogleI have had a brilliant experience with the team at collision and hall from John & Ron to the 2 lovely Clare’s, that sold my house,thanks for sorting it out guys.
4/5
GoogleCollinson Hall worked really hard to sell my home. When I had any issues they dealt and rectified them. Friendly team and would recommend
Dear Paula, thank you for your kind review.
1/5
TrustpilotAvoid as a tenant
Do not rent from this agency, they are completely unprofessional. They only care about making money for landlords. They and my landlord lied in order to remove me from the property by section 21 notice, then came up with some ridiculous expenses to deduct from my deposit - including for some keys they claim were missing, but which I returned to their office myself. I have been left out of pocket and can't trust any letting agency or landlord. Terrible experience.
5/5
GoogleWe purchased our home with Collinson Hall recently and found them to be very helpful throughout the process, the perfect balance of customer service and pro-activity to get the deal done during a difficult time (Negotiated over Christmas.. completed during the Covid lockdown!) . Rod and the sales team we're always very responsive, helpful with our inquiries and available for our various visits to the house and we wouldn't hesitate to recommend them. A great local business!PositiveResponsiveness, Professionalism
5/5
GoogleCollinson Hall dealt with our complex and time consuming house sale professionally from start to finish. Good communication and support throughout. Local enough to know the market well and small enough to care about their customers.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your kind review Michael. All the best to you and your family.
5/5
GoogleDiligent, professional and helpful from start to finish. Despite difficulties with vendors further down the chain we were always kept up to date with progress. Thoroughly recommend these Agents to provide an excellent service.
Hi Stuart, thank you for your kind review. I am delighted you were happy with our service to you and will pass your feedback to the team.
5/5
GoogleI’ve just had a offer accepted on a property I was shown by Becky she was a great help and knew all the finer details. Look forward to completing our move !PositiveResponsiveness, Professionalism
Hi Sam, thanks for your review. I will pass on your feedback to my colleague Becky. All the best.
5/5
GoogleIt has been a great time living in the property. A big thank you to Collinson Hall for all the help. Especially for Cristina, Kim, Philippa, Amy and Suzanne- all our requests were dealt with in a professional manner.
Thank you and you are more than welcome. We hope you are settling in well in your new abode!
5/5
GoogleFantastic team, very accommodating(no pun intended) helped us through all our questions and supported all the way through.
Hi Gary, thank you for your kind review. I will pass your feedback to the team.
5/5
GoogleReally great service from start to finish of finding somewhere to rent. We've had a very quick turnaround and have been kept up to date at every stage of the process. Would very much recommend!PositiveResponsiveness, Quality, Professionalism
Good morning Holly, thank you so very much for your kind words.
5/5
GoogleA really efficient, friendly and professional Estete Agent, I highly recommend them!
5/5
GoogleWe are currently looking to purchase a property and were very impressed with the viewing we had with Nicole. She is knowledgeable, professional, very helpful and most importantly was interested in our needs as purchasers.PositiveResponsiveness, Professionalism
Dear Ken and kat, thankyou for your kind review. I know. Nicole will be delighted with your feedback.
5/5
GoogleWe have rented with CH for 2 years now, they are so easy to deal with, quick to respond and always helpful. We are very happy customers. I would not hesitate to recommend to a friend.PositiveResponsiveness
Thank you for your kind review Katharine.
5/5
GoogleWe used Collinsonhall previously to sell our property, we were so impressed with their professionalism we then used them for our rental property. Philippa, Jade, David & the team have been awesome! We cant thank the St Albans office enough for their continued hard work.
Thank you for your review. The team work hard to deliver great service and it is wonderful to hear it is appreciated.
5/5
GoogleThe agents are very kind. Thank you for helping us to source and rent a flat.
Dear Pui, thank you for your kind review. I will pass on your feedback to the team.
1/5
TrustpilotAwful service
Awful service, never rent through them. They don’t return deposits at the end of tenancy.
My name is Steven Walker, and I am the Managing Director at Collinson Hall. I am very sorry that you have been unhappy with the way things have been handled at the end of your tenancy. I understand from my colleagues that the majority of the tenancy has run smoothly and that it is the deposit return that is causing issues. I understand that the dialogue about the deposit is ongoing and that you should have heard more today. Should you remain unhappy, you are able to refer the matter to the TDS (Tenancy Deposit Scheme) who will consider the matter and make an independent judgement on the fairness of the retention. Should you be unhappy with the way that Collinson Hall have handled the matter, please note that we do have a complaints procedure which can be found in the “About Us” area of our website. Should you remain dissatisfied with our own investigation and response, the matter can be referred to The Property Ombudsman, who would independently investigate.
5/5
GoogleHad Great Experience with the lovely Layla and Suzane, she's super on it and makes the whole process super easy. Always answering emails, calls and my 110 questions a day!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful feedback. Layla and the rest of the team are delighted to hear you have had such a great experience.
5/5
GoogleBecky and the Collinson Hall team have been very helpful in helping us to find our new home, particularly as we are new to St Alban's. We have valued their openess and efficiency.
Thank you for your kind review, Becky and the team will be delighted with your feedback.
5/5
GoogleCollinson Hall have been great. Really fast, straight forward and responsive. Highly recommended
Dear Adam, thanks for your kind review. I will pass on your feedback to the team.
5/5
GoogleCollinson Hall sold our fathers property in St Albans and we found them to be very efficient and caring. Their knowledge and understanding was comforting at this difficult time and we were very happy with the service they provided. Thank you.
5/5
GoogleA quick and effortless sale. Thank you.
Thank you for the 5 stars Mathew.
1/5
TrustpilotAvoid this letting agent if you are coming to St. Albans
Recently I had the worst experience with this company. They proactively managed the property in place of the landlord, and I need to say they did a poor, poor job. We spent months waiting for things to be repaired (some of them were repaired after they winter was over and the reparation was no longer necessary). At the end we needed to leave because the disrepair was becoming unbearable.
5/5
TrustpilotWe find Collinson hall to be efficient…
We find Collinson hall to be efficient and reliable always willing to assist
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Collinson Hall's Hertfordshire office has 332 reviews across two platforms: 308 on Google, 24 on Trustpilot.
Collinson Hall Hertfordshire is rated 4.7 out of 5 across all 332 reviews, and 4.9 out of 5 on Google from 308 reviews.
Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.
Collinson Hall Hertfordshire, 9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB.
