Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleNiki has been an absolute star securing our offer for the property we wanted. Very professional as well as personal approach and went the extra mile to help us through a very stressful time. She always responded promptly to our calls and messages. We are looking forward to a fast completion and writing another amazing review!!!PositiveResponsiveness, Quality, Professionalism, Value
Nancy · 28 August 2020
Agent replied · 27 August 2024
Hi Nancy, thank you for your kind review I know Nikki will be delighted you were happy with our service. We look forward to handing over keys to your new home.
★★★★★ 5/5
GoogleMassive thank you to Becky and Alison who found us our first home and went above and beyond to ensure everything went smoothly. Their complete transparency meant there were no surprises and our stress levels were kept to a minimum. Please thank them for their outstanding professionalism - our home is absolutely lovely!PositiveResponsiveness, Professionalism
Kate · 28 August 2021
Agent replied · 27 August 2024
Hi Kate, thanks for your review. We're delighted you're settled into your new home.
★★★★★ 5/5
GoogleWe have just gone through the process of buying a house with Collinson Hall. All the staff there were helpful and professional. We predominantly dealt with Becky who was extremely helpful and friendly. She was always available to help with questions in what was a very busy difficult time to be buying a house.
Georgina · 28 August 2021
Agent replied · 27 August 2024
Thanks Georgina for your kind words, I know Becky and the team will be delighted. We all hope you're very happy in your new home.
★★★★★ 5/5
GoogleCollinson Hall sold my flat, they were very professional. Mr Cole was on hand to answer all of my questions. They did a good job of the sale which was smooth and quick.
RiseofTha · 1 November 2023
Agent replied · 27 August 2024
Thank you for the review the sales team will be happy to hear about your experience with us.
★★★★★ 5/5
GoogleI can definitely recommend Collinson Hall from our experience of renting a property with them. Liz has been very helpful with any queries throughout the application process, and maintenance queries are answered promptly and professionally.
Idris · 28 August 2023
Agent replied · 27 August 2024
Thanks for the lovely feedback Idris , it is very much appreciated.
★★★★★ 5/5
GoogleDaniela has made up feel very relaxed and reassured everything was under control regarding our rental. This is the first time we are renting and will be abroad, therefore a full service has been provided. Daniela is approachable, friendly, professional and demonstrated great customer service.PositiveResponsiveness, Professionalism
Karen · 28 August 2022
Agent replied · 27 August 2024
Thank you very much for your kind review. We very much appreciate you taking time to do this. We look forward to being of service to you again in the future.
★★★★★ 5/5
GoogleNicole has been an excellent point of contact for us at Collinson Hall. She is polite, attentive and knowledgeable. My partner and I have been very happy with the service we have received and would recommend the Agency, and Nicole, to anyone who is looking to purchase their first home in St Albans.
Beth · 28 August 2021
Agent replied · 27 August 2024
Hi Beth, thankyou for your very kind review. My colleague Nicole will be delighted with your feedback.
★★★★★ 5/5
GoogleHave been working with Maria at Collinson Hall for our requirements & she is very professional and helpful.
Manikandan · 16 February 2026
Agent replied · 16 April 2026
We feel lucky to have Maria working with us and I can see that she has again offered excellent service across yet another move. Thanks again.
★★★★★ 5/5
GoogleMaria provided excellent service. She was very attentive and helpful. It was a pleasure to work with her.
Carlos · 16 February 2026
Agent replied · 16 April 2026
Carlos. I'm so happy we could help you find your new home. We try to ensure all
of our clients have the most comp move to there new homes and without the stress also.
★★★★★ 5/5
GoogleRecently purchased a home through C/Hall St Albans branch with skillful negotiations very well handled by John, David and Alison. Their professionalism in overcoming challenges along with required patience and perseverance led to a successful outcome. I was kept informed via regular updates and it was reassuring to know that they were willing to go the extra mile to secure the property on my behalf. In 40 yrs of property buying/selling, I found C/Hall stood out as one of a few reputable agents.
J · 1 November 2023
Agent replied · 27 August 2024
Thank you very much for your kind review. We hope you're very happy in your new home.
★★★★★ 5/5
GoogleI highly recommend the team at Collinson Hall. The marketing material was very good and the team were a pleasure to work with. Everything was straightforward; they did what they said they’d do as promised; they kept me updated on progress and worked hard to achieve a quick and satisfactory result.
A big thanks.PositiveResponsiveness, Quality, Professionalism, Value
Adrian · 28 August 2020
Agent replied · 27 August 2024
Hi Adrian, thank you for your kind review, I will pass on your comments to the team. I know they will be delighted.
★★★★★ 5/5
GoogleOur experience with collision hall estate agents was brilliant!! Everything was understandable and the staff really helpful! Especially Alicia whelan who was always there to help us! Easy and fast! Highly recommended 🎉 …
Vicky · 28 August 2023
Agent replied · 27 August 2024
Thank you Vicky for your kind review
★★★★★ 5/5
GoogleVery Professional! We appreciated Collinson Hall's Valuation Manager, Daniela who has followed up our desired property for more than a month, and she gave us all info we need for considering the property. She and Suzanne were highly efficient in handling the procedures that gave us great peace of mind!PositiveResponsiveness, Quality, Professionalism
V · 28 August 2021
Agent replied · 27 August 2024
Thank you for your kind review Wu, I will pass you feedback to the team.
★★★★★ 2/5
GoogleIf your (Assistant) property manager is on annual leave, no one will answer to your emails. If you call them, they will say to call later! Also, they are so rubbish at costs! In my case, they said to us a certain price, and after they said they mistaken, and they will increase! Also, our main door had some issues (too many) and they blame the people! And they didn’t Pursue the building contractor for what are clearly defective installations! We couldn’t have our windows cleaned because the building is too tall and is no method within reason to access the windows! They don’t have no answer to this, so they have offered us, our cleaning money back!
Magdalena · 2 October 2023
Agent replied · 27 August 2024
Good afternoon Magdalena, my name is Philippa Dowson and I am one of the Directors at Collinson Hall. I have attempted to investigate the concerns you have raised in your review, however, I have not been able to locate any recent emails or calls from you to/with members of our team. I would welcome a conversation with you to discuss your concerns in more detail. Please contact me either by phone on 01727 843 222 or email philippa.dowson@collinsonhall.co.uk.
★★★★★ 5/5
GoogleThank you to the whole team for holding our hands through the house sale process. You made it smoothe.
Laura · 28 June 2024
Agent replied · 27 August 2024
Thanks for the lovely feedback.
★★★★★ 5/5
GoogleI have nothing but the highest praise for John and all the team at Collinson Hall. I was using another estate agent due to a prior relationship I had with them, and nothing much was happening. I had been very impressed with John when I met him on the initial valuations and, but for that prior relationship, would have gone with them from the start, so I contacted him again and asked him to take up the reins. Immediately things started to happen to the point where there was competition for my property and i agreed a sale at above the asking price. Thanks to the entire team at Collinson Hall who all played their part in taking things to a successful conclusion and a job well done, I know I won’t be the first to say that!
P · 28 August 2023
Agent replied · 27 August 2024
Thank you for your kind review. I will pass on your feedback to John and the team. All the best.
★★★★★ 1/5
GoogleAs a tenant, I feel it's important to share my experience with Collinson Hall. While their five-star reviews might look impressive, they come from people selling their houses. Unfortunately, my experience as a tenant has been quite different. When we moved in, we were immediately faced with a flea infestation. It took a lot of effort to convince Collinson Hall to provide a discount on our rent during this time, despite the fact that the flat was uninhabitable.
To make matters worse, when we moved out, they insisted that we pay for a professional carpet clean, even though it wasn't in our contract and it is actually illegal to ask tenants for a professional clean. This was particularly frustrating, given that they were well aware of this fact. Communication was consistently poor throughout our tenancy, and we never received an updated inventory. Issues like the decayed windows were never properly addressed.
I would strongly advise anyone considering renting from Collinson Hall to read up on their rights as a tenant and proceed with caution. While the agency may have positive reviews from homeowners, their treatment of tenants has left a lot to be desired.
Chloe · 28 August 2023
Agent replied · 27 August 2024
My name is Steven Walker, and I am the Managing Director of Collinson Hall. It was disappointing to read your review, a feeling that was shared by my colleagues with whom you had contact over the time you were in the property, which was two years I believe.
Looking back on the records the issue with the fleas was something that was not picked up by the Inventory Company at the time of the check-out with the previous tenant or your original check-in. I can only imagine that it was not apparent at that time.
Clearly, none of us was expecting this issue at the commencement of the tenancy and I can see that the Landlord spent quite a bit to resolve the issue once it did become apparent. The resolution, after multiple attempts at treatment, involved a new laminate floor which was not cheap. They also compensated you by reducing the rent whilst the issue continued. All in all this cost the landlord multiple thousands.
As a company we will always endeavour to facilitate a trouble-free and happy tenancy. When problems occur that involve significant expenditure we will need to liaise with the landlord and contractors and this can lead to delays which we will try to minimise, but can sometimes be out of our control.
I am sure that this must have been a difficult period for you but having seen the email correspondence it seemed you were really pleased with the outcome at the time, something that is not reflected in this review.
I was also concerned about your comment about the illegality of our request about cleaning the carpets. Just to clarify, no agent is allowed to impose a fee for a professional clean. We do not do this. However, if the property was professionally cleaned at the time of the check-in then the landlord is entitled to get the property back having been professionally cleaned.
If necessary, the landlord can recover costs associated with returning the property to its original condition by claiming against the tenant’s deposit. This includes cleaning.
In this instance the carpets were professionally cleaned but only after the check-in. By the terms of the tenancy agreement we were wrong to ask you to have them professionally cleaned as the contract refers to being returned in the condition at the time of the check-in at which time was termed as being a “good domestic clean”.
Our request was wrong and was corrected. However, it was not illegal.
The windows issue, we and the landlord are aware of. This is an older property and may need planning permission to replace the windows. The landlord has made enquiries of the local planning authority but is not convinced they have been given the correct advice. This is ongoing.
We are sorry that you felt the need to give this review. I/we would have been happy to discuss this or to treat it as a complaint under our complaints procedure which, if you had been unhappy with our response could have been referred to The Property Ombudsman.
We are sorry about our error around the “Professional cleaning” issue. This is not something that would have benefitted Collinson Hall in any way and, as I said, was corrected once we realised.
★★★★★ 5/5
GoogleFrom the initial house viewing with Sam to the referencing and onboarding process with Sam and Liz, our experience of Collinson Hall has been fantastic. The staff are personable, communicative, efficient and knowledgeable about the properties in their portfolio, so there was no need to wait for endless call-backs like we experienced with other agents. I can't speak highly enough of how reassuring and professional they have been during the house-hunting process and we feel grateful that they will be our letting agent moving forward. Thanks, CH team for all the help and support!
Tanya · 28 August 2023
Agent replied · 27 August 2024
Dear Tanya, thank you for your kind review.
★★★★★ 5/5
GoogleI had the pleasure of working with the Collinson Hall in St. Albans, and I must say that my experience was exceptional. From start to finish, they proved to be a team of really nice people who were always open for communication and incredibly supportive throughout the entire renting process.
Right from the initial inquiry, they were prompt and responsive. They patiently answered all my questions and provided detailed information about the available properties. Their professionalism and willingness to go the extra mile truly stood out.
Once I found the perfect property, they have guided me through the application process with great efficiency. They were diligent in ensuring all necessary paperwork was completed accurately and on time.
If you're looking for a reliable and supportive letting agent in St. Albans, please get in touch with Collinson Hall team.
Sunil · 28 August 2023
Agent replied · 27 August 2024
Dear Sunil, thank you for your kind review.
★★★★★ 5/5
GoogleBig thanks to the lettings team for being so efficient and helpful during my rental process! Emma was particularly professional and polite!
Rosie · 30 March 2024
Agent replied · 27 August 2024
Thanks for the great review and kind words
★★★★★ 5/5
GoogleNikita was very kind and supportive. I was really impressed by her positive attitude and the way she helped me to get settle into my new place.
Well done Nikita ❤️
Amalia · 28 August 2023
Agent replied · 27 August 2024
Hi Amalia, thanks for your review. I will pass your feedback to Nikita and the team.
★★★★★ 5/5
GoogleGreat experience with Ron & co - highly recommended. Professional, polite, and great communication.
Chris · 16 February 2026
Agent replied · 16 April 2026
Hi Chris. A lovely home for its lovely new owners. A few hurdles as always but working with fantastic buyers like yourselves make it a pleasure.
★★★★★ 5/5
GoogleMichèle was extremely helpful through the whole process of buying a house through Collinson Hall, replying to emails promptly and dealing with complications swiftly - I would certainly recommend CH.
Annabel · 2 September 2025
Agent replied · 23 September 2025
We really appreciate you taking the time to share your experience, Annabel. It’s wonderful to hear how Michèle’s prompt support helped make your home-buying journey that much smoother. She was ever so grateful for the lovely flowers you gave her; such a kind gesture that left her with a big smile. Wishing you every happiness in your beautiful new home!
★★★★★ 5/5
GoogleThe purchase took a bit longer than i expected , However - Alison was extremely helpful in chasing the vendor and their solicitor in completing the Deal
Chun · 28 August 2023
Agent replied · 27 August 2024
Thank you for your kind review. I will pass your feedback to my colleague Alison.
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