Trusted Agent profile Β· Hertfordshire

Collinson Hall Hertfordshire reviews

β˜…β˜…β˜…β˜…β˜… Excellent

332 reviews across 2 platforms

9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB

Collinson Hall's office in Hertfordshire, at 9 - 11 Victoria Street, is rated 4.7 out of 5 across 332 reviews on two platforms, including 308 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

Google logo

4.9 / 5

308

Reviews on Google

This office

Trustpilot logo

24

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Collinson Hall, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hertfordshire office, from every platform, shown as written. First names only.

5/5

Google

We sold our home through Collinson Hall recently. Their team was always at hand to help us and they were easy to communicate with. A special thank you to Alison Stephens for her efforts to progress the sale. We don't know what we would have done without her!

David Β· 28 August 2023

Agent replied Β· 27 August 2024

Hi David, thank you for your kind review. I will pass your feedback to the team.

5/5

Google

The team at Collinson Hall were extremely helpful with helping me complete my first-time tenancy agreement. Emma and Elizabeth were brilliant with answering any of my questions and helping me through the process of my tenancy and making sure my move went as smoothly as possible.

Tash Β· 13 April 2025

5/5

Google

We have just had an offer accepted on a house, and have been helped by Becky Railston. We really couldn't praise her highly enough - she has been informative, responsive and totally upfront. We have had a bad experience with other estate agents but Becky stands apart from all others. We really appreciated her transparency and honesty, and also her efficiency. She's fab!PositiveResponsiveness, Professionalism

Louise Β· 28 August 2021

Agent replied Β· 27 August 2024

Thank you for your kind review Louise, I will pass your feedback onto Becki, I know she will be delighted.

5/5

Google

We had a great experience all the way through during the negotiation of buying our first home. Nicole has been really helpful and supportive and she explained everything with a calm way. We are impressed and definitely recommend Collinson Hall! Thank you Nicole for your kindness and your big smile we could feel on the other side of the call!PositiveResponsiveness, Quality, Professionalism, Value

Mado Β· 28 August 2021

Agent replied Β· 27 August 2024

Thank you for your kind review Mado, we really appreciate you taking the time to give us feedback. Nicole will be delighted you were happy with the service.

5/5

Google

Very nice Agents, offered advice and guidance throughout especially to do with banding.So that you can sell your home within a reasonable time bracket. Alison / John / David are who we dealt with and are polite, professional and reliable, I don't have any negatives to say to be frank, I would recommend them absolutely.I would recommend that sellers listen in particular their advice about how much you SELL your house for rather than be greedy...because you will get a better result in the long run and not have your house on the market forever.Listen to the professionals in my book. (House sale / Harpenden)

Cjw Β· 29 May 2024

Agent replied Β· 27 August 2024

We really appreciate your review and hope to see you again

5/5

Google

Becky was great help throughout our property search, shortlisting properties that fit exactly within our criteria. She was always very informative of the area and honest with her answers. Although we didn't end up finding a property through Collinson Hall, she was overjoyed and enthusiastic that after a lengthily search, we found our dream property.

Richard Β· 28 August 2022

Agent replied Β· 27 August 2024

Hi Richard, thank you for your kind review, I will pass on your feedback to Becky, I know she will be delighted. We hope you enjoy your new home.

4/5

Google

Great service from Collinson Hall - Becky Railston was very pleasant, helpful and professional during the sale and always made herself available for additional viewing and questions. Post sale, Alison Stephens was equally great to deal with and worked hard with all parties and solicitors to get the deal completed. Would definitely recommend

Dan Β· 28 August 2022

Agent replied Β· 27 August 2024

Thank you very much for sharing your positive feedback about individual team members and the service on offer.

5/5

Google

I have always had a very good service from Collinson Hall, I bought, rented out and finally sold my flat with the St Albans branch. Thank you to David, John and especially Alison who had to constantly chase up the buyer's solicitor and was always there to talk to.

Derek Β· 11 December 2022

Agent replied Β· 10 December 2024

Hi Derek, thanks for your kind words. I will pass your feedback to the team.

5/5

Google

Clare was full of helpful information on viewings and very knowledgeable about the area. The team at the office were great at responding with extra information

Dream Β· 28 June 2024

Agent replied Β· 24 October 2024

Clare is fantastic and great to know you think the same with your lovely review.

5/5

Google

I turned to Collinson Hall (St Albans) for renting a long-term accommodation. Samantha Hodge helped me during the process. Working with Samantha was pretty smooth (excellent communication, quick answers, great service), and we found precisely my target home. Million thanks!

Zoltan Β· 28 August 2023

Agent replied Β· 27 August 2024

Thanks for your kind feedback, I will pass it on to the team.

5/5

Google

Not only have Ron and the team been brilliant at keeping me up to date and getting things well organised while selling my house, they have been active to help me find my next home. It's a pleasure to deal with any of the team and they genuinely listened to my needs to help me with my search.

Jenny Β· 28 August 2021

Agent replied Β· 27 August 2024

Hi Jenny, thank you for your kind review. I will pass on your message to the team.

5/5

Google

I recently sold my house with the help of the team at Collinson Hall. All of the team, Becky David and Ron were amazing, very helpful and positive throughout - A huge thank you to you all 🫢🏼 …

ANNA Β· 28 August 2023

Agent replied Β· 27 August 2024

Dear Anna, thanks for your fantastic review. I will pass on your feedback to the team.

5/5

Google

The service I received from all the staff at Collinson Hall was extremely helpful and I highly recommended their services to all. And a special thank you to David and Alison for always keeping me updated through the process.

Sandeep Β· 28 August 2023

Agent replied Β· 27 August 2024

Dear Sandeep, thanks for your kind review. I will pass on your feedback to David and Alison.

5/5

Google

We recently purchased a property from Collinson Hall. The customer service we received from Alison was above and beyond . She was proactive and informative and kept us informed on progress regularly.

Trevor Β· 30 January 2024

Agent replied Β· 27 August 2024

Thanks Trevor. A lovely review from a lovely buyer.

5/5

Google

We have recently rented a property through Collinson Hall and from start to finish Emma and Elizabeth have been brilliant with their efficient communication and help. It can be a bit daunting as a prospective tenant, trying to find a 3 bed rental propertyΒ in St Albans, but we really felt listened to and supported throughout our search and through the process of referencingΒ and signing of contracts. Our experience has been very positiveΒ and we would highly recommend Collinson Hall for their great service to prospective tenants.

Diane Β· 30 January 2024

Agent replied Β· 27 August 2024

Thanks for the lovely review Diane

5/5

Google

Great service throughout the process, any issues was dealt with lots of communication and professionalism throughout. Special thanks to Becky who was our main contact, and helped us out at every hurdle we encountered. Thank you Collinson Hall

E Β· 28 August 2023

Agent replied Β· 27 August 2024

Thank you for your kind review we appreciate you taking the time.

5/5

Google

Fantastic service from Ron and the team. Everything done quickly and at my convenience. Anyone thinking they can save a bit by using cheaper DIY options should definitely reconsider, the service provided was certainly worth it. Would not look elsewhere should I need an estate agent again.PositiveResponsiveness, Quality, Professionalism

James Β· 28 August 2022

Agent replied Β· 27 August 2024

Dear James, we thank you so much for you kind review and taking the time to complete it. we wish you all the best in your new home with your lovely family.

5/5

Google

We had a very positive experience when purchasing our property through Collinson Hall, St Albans. In particular, we would like to thank Becky and Alison for helping to move along a tricky process. Their communication skills were fantastic and they were always extremely responsive and proactive. Thank you!PositiveResponsiveness, Professionalism

Shyam Β· 28 August 2022

Agent replied Β· 27 August 2024

Dear Shyam, many thanks for your kind review. I will pass on your feedback to Beck and Alison, I know they will be delighted. All the best.

5/5

Google

I recently dealt with collision Hall on multiple properties, they were professional and helpful throughout. They facilitated a pleasant experience for me in an inherently turbulent market. Nicole was particularly helpful, spending time to provide advice on my situation which was extremely helpful, whilst also focused towards my best interest rather than Collison Hall’s.PositiveResponsiveness, Quality, Professionalism

Antony Β· 28 August 2021

Agent replied Β· 27 August 2024

Hi Antony, thankyou for kind review, I will pass your feedback to the team.

5/5

Google

Recently purchased our family home in North of St Albans, through Collinson Hall and was thoroughly impressed by their service, especially after trying other local agents who were not as helpful. David, Robert, and the team at the St Albans branch were outstanding in their professionalism and commitment. They were always ready to answer questions and guide us, making a real difference in our home buying experience. Their personal attention and sincerity set them apart. The process was very time challenging and they waited for us and our mortgage to be aproved. Highly recommend Collinson Hall for anyone looking to buy or sell property in the area. Herman & Anila

Herman Β· 31 December 2023

Agent replied Β· 27 August 2024

Herman thanks so much for your review. I hope your loving your new home

5/5

Google

I found all the team at Collinson Hall to be very professional and helpful throughout the process of our property sale. Particular thanks to John Sullivan for his sound advice and Becky Railston for promptly dealing with any issues and always keeping us up to date with developments.

Andrew Β· 28 August 2022

Agent replied Β· 27 August 2024

Thank you for your kind review. The team will be delighted with it.

5/5

Google

Becky, Alison and the team have worked tirelessly and have gone β€˜above and beyond’ on many occasions to support us through a long and at times very stressful house sale. Becky’s kind and genuinely empathetic and supportive nature is exactly what is needed when things don’t go to plan! Thanks so much for everything!PositiveQuality

Wherenextdaddy1 Β· 25 October 2021

Agent replied Β· 24 October 2024

Thank you for your kind review, I know Becky and Alison will be delighted.

5/5

Google

Thank you for all the help you provided in the purchase of our new home. It has taken a year to complete due to people at the top of our chain changing their minds on what to do plus our 1st buyer not being able to get their mortgage after months of waiting for them. Your communication and patients was much appreciated along the way.

Richard Β· 24 September 2024

Agent replied Β· 24 October 2024

Thank you for your kind review Richard. All the best.

5/5

Google

I cannot recommend Collinson Hall highly enough, I had two properties on the market one in St Albans and the other elsewhere being sold by another estate agent, and it very quickly became apparent that not all estate agents are made the same, in my experience Collinson Hall are the the gold standard. Everyone I had contact with within the company from beginning to end where utterly professional, keeping me advised of progress at all times, actually being proactive in selling my property and providing me with sage advise and guidance, which led to an excellent sale price and a satisfied buyer and seller. They where worth every penny!

Virginia Β· 12 May 2025

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Collinson Hall's Google reviews

Questions about Collinson Hall Hertfordshire

How many reviews does Collinson Hall Hertfordshire have?

Collinson Hall's Hertfordshire office has 332 reviews across two platforms: 308 on Google, 24 on Trustpilot.

What is Collinson Hall Hertfordshire's rating?

Collinson Hall Hertfordshire is rated 4.7 out of 5 across all 332 reviews, and 4.9 out of 5 on Google from 308 reviews.

Has Collinson Hall won any awards?

Yes. In The Trusted Agent 2026 awards: Collinson Hall, St. Albans won Gold.

Where is Collinson Hall's Hertfordshire office?

Collinson Hall Hertfordshire, 9 - 11 Victoria Street, St. Albans, Hertfordshire, AL1 3UB.

The Trusted Agent

Is this your office? Claim your page.