Every review we hold for the Hatfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHaving not bought a property in over forty years, the prospect was daunting. Excellent, supportive and friendly service from Linda, Zoe and their team made the experience of buying a flat stress free. Their help and advice, over many years, on lettings and rentals has also been invaluable. The local team in Hatfield is a valuable, friendly part of the local community.
Anne · 18 March 2018
Agent replied · 16 March 2024
Dear Anne, thank you for your lovely comments they are much appreciated . Kind regards Zoe & Team
★★★★★ 2/5
TrustpilotPoor service and telephone manner.
I contacted country properties to arrange a valuation on my property, however I was passed to a different branch, who then took a long time to get back to me. When I finally had a call from someone she jumped straight in with properties they had available without talking the time to properly hear our requirements. She then asked if we had any other valuations and who with, then starting to make negative comments on that estate agent (even though the other agent then went on to sell our house in 4 days). When we finally got round to our valuation she was utterly unimpressed that we had quite busy lifestyles and asked repeatedly that someone take some time off work so that she could properly discuss what they could offer after she had valued the house. I was very shocked with the poor telephone manner and the complete lack of flexibility around us. Not an agent that I feel would listen to us or work for us at all and we would not recommend them.
Customer · 20 October 2023
Agent replied · 27 October 2023
Good afternoon - I am sorry to hear this, can you please email me with details of the branch in question so I can look further into this for you please? ampthill@country-properties.co.uk
★★★★★ 5/5
GoogleI met Maddison today regarding one of the rental properties. She welcomed us warmly, showed us around, and explained the process clearly. Thank you again, Maddison. We hope we will be able to rent the property soon.
Elizabeth · 22 May 2026
★★★★★ 5/5
TrustpilotWhat should have been a fairly simple…
What should have been a fairly simple Exchange had its moments and stress, however discussing the issues with Country Properties, especially Sasha, calmed the situation and gave us the cushion and expert knowledge that was needed to make this a better move! The team have been excellent throughout and a big thank you for your help!
Mr · 23 March 2024
★★★★★ 5/5
TrustpilotWe felt in safe hands that worked for us
We would recommend Country Property without reservation. The team were professional and friendly and kept us fully informed of status throughout the sales process. Sasha always kept us updated, which was important to us as we are not resident in UK, and worked hard to push the chain to completion. We are pleased we chose Country Properties and thank the team.
Kristina · 26 October 2025
★★★★★ 5/5
GoogleDawn went the extra mile to help, couldn't have asked for more, Absolutely fantastic thankyou so much for making everything run so smoothly.
Kelly · 27 March 2024
Agent replied · 31 March 2024
Thank you for taking the time to review the service you have received, very much appreciated, always happy to help. Dawn
★★★★★ 5/5
GoogleWe moved to a property which is managed by Country Properties Hatfield. Our experience has been wonderful from the time of first viewing of the property till the final move in. A very professional and courteous team. The entire contracting process was very seamless with timely updates that made life easy and prompt in responding to queries is much appreciated.
Ayanjit · 5 October 2024
Agent replied · 11 September 2024
Thank you so much for taking the time to share your positive experience with us. We strive to provide the highest level of service, and it is wonderful to know that our efforts have made your move easier.We look forward to continuing to support you during your tenancy and ensuring that your experience remains as positive as it has been so far. Dawn and the team
★★★★★ 5/5
GoogleI really admire efforts of Dawn Murphy that enabled me to have a smooth move in to my new studio flat in Old Hatfield. She was being very understanding and prompt in communication during the whole process. I also appreciate the agents in the Country Properties office who helped/guided me as I am new to this area. So I highly recommend Country Properties Hatfield if you are looking for a property in Hatfield area
Arosha · 17 December 2023
Agent replied · 16 March 2024
Thank you very much for your review Arosha, we really appreciate you making the effort to give feedback on our service, I am glad we have been able to assist you in your move and that you have settled in well to your new home. You know how to contact me it you have any matters to discuss. Thank you once again, Dawn
★★★★★ 5/5
TrustpilotCountry Properties Hitchin Lettings Excellent
Country Properties Hitchin LettingsAll of the lettings team have been excellent in helping me secure the property I really wanted. Jo and Pam went way above and beyond what was required . They kept me up to date with everything and liaised with the owners to ensure the deal was done. Without their patience and understanding I would have been disappointed ! Thank you Ladies ...Thank you Country Properties
Karen · 7 February 2023
★★★★★ 4/5
GoogleMy first tenancy managed by Country Properties Hatfield and I would like to say I was given a very professional service throughout firstly with the viewing with Jodie and the ongoing services provided to the end of the agreement mainly dealt with by Audrey. A really good experience throughout.PositiveProfessionalism
Shaddon · 29 June 2021
Agent replied · 16 March 2024
Dear Ian, Thank you for your excellent review, it is appreciated. We are pleased that you had a really good experience and were given a professional service throughout whilst renting through us. It would be good to know what we could we have done better for you in order to have earn that extra star from you? Best wishes, Linda, Zoe and all the team at Country Properties Hatfield.
★★★★★ 5/5
GoogleRented a property in Hertfordshire for three years from Country Properties Hatfield. Great team who manage properties to a high standard. Repairs are dealt with very quickly once reported. Dawn Murphy, office manager, is always very friendly and helpful and she deals with matters very quickly. No issues vacating the property and our deposit was returned promptly. I would recommend them.
Sarah · 1 August 2024
Agent replied · 2 June 2024
Thank you for your glowing review. We are thrilled to hear about your positive experience renting a property from Country Properties Hatfield. Our team is dedicated to managing properties to the highest standards, and it’s gratifying to know that our efforts met your expectations.
We appreciate your kind words about our swift repair services and my friendly assistance. Ensuring a smooth process for our tenants, from moving in to vacating, is our priority, and we are pleased that your deposit return was handled promptly and without issues.
Thank you for recommending us. Your feedback is invaluable and greatly appreciated
★★★★★ 5/5
GoogleDawn was super when I called in crisis for info to help my friend who is renting. Welcoming, calm and kind. Everything you need when asking for advice.
Susan · 18 September 2023
Agent replied · 16 March 2024
Thank you for your review, I was pleased to have been able to assist you and are thrilled that you chose Country Properties Estates and Lettings Agent for your advice. If you ever have more questions or need further assistance, please do not hesitate to get in touch. Take care, Dawn
★★★★★ 5/5
GoogleMany thanks to Dawn! She was so quick, understanding. Very good communication with our check-out.
We are very grateful.
Irina · 5 April 2024
Agent replied · 8 April 2024
Thank you Irina for your comments, very much appreciated and I glad I was able to assist you. It was a pleasure to have you as tenants and I wish you all the best for the future.
★★★★★ 5/5
GoogleHaving spoken to about 50 agents over the past 4 months, I can safely say Tim and the team at Country Properties are head and shoulders above the rest. Extremely knowledgeable, honest, not pushy, and consultative. If thinking of buying/selling in the area use with confidence.PositiveResponsiveness, Quality, Professionalism
Ollie · 15 June 2021
Agent replied · 14 June 2024
Dear Ollie, Thank you for taking the trouble to write this review, it is always good to hear that our service is appreciated whether you manage to find a house to buy with us or not! Good luck with your purchase and you know where we are if you need us again! Best wishes, from all of us at Country Properties Hatfield.
★★★★★ 1/5
TrustpilotBad experience .
Unfortunately this company cannot be trusted by Landlords . Having formulated a contract many years ago they recently tried to impose add additional costs which were not an acceptable change tour agreement . We subsequently decided to terminate our agreement because of this and incurred an introduction fee on our properties after many years of business . A bad experience .
Clive · 3 September 2025
★★★★★ 5/5
GoogleCountry Properties were professional throughout our house sale and purchase (we did both through them by coincidence). Tim found our perfect house for us! Linda was brilliant at keeping us up to date on the progress of our sale and purchase. Would recommend them to anyone.PositiveProfessionalism
Sally · 21 July 2021
Agent replied · 16 March 2024
Dear Sally, Thank you for this review, it is really appreciated and we are pleased that we helped find you the perfect house and you found our service when buying and selling 'brilliant'. Best wishes, Linda and all the team at Country Properties Hatfield.
★★★★★ 5/5
GoogleWe were pleased to have made the right decison to engage Country Properties to sell our house. Throughout the whole process we were kept up to date and they made sure communication between all parties was clear, prompt and concise.
Jan · 6 March 2026
★★★★★ 5/5
GoogleDawn has been very helpful, quick to respond, and easy communication. Makes our lives as tenants easy and enjoyable! Would highly recommend her.
D · 28 November 2023
Agent replied · 23 September 2024
Good morning, thank you very much for the feedback, it is very much appreciated. I am happy to help and make your time in your home as comfortable as possible. Kind regards, Dawn
★★★★★ 5/5
GoogleDawn has been very helpful, quick to respond, and easy communication. Makes our lives as tenants easy and enjoyable! Would highly recommend her.
D · 17 November 2023
Agent replied · 16 March 2024
Good morning, thank you very much for the feedback, it is very much appreciated. I am happy to help and make your time in your home as comfortable as possible. Kind regards, Dawn
★★★★★ 5/5
GoogleSold a property with Country Properties Hatfield and I must say I was absolutely delighted with the service from Peter and Moby! Key things I experienced were honesty, being proactive and very quick response times. No question felt like it was too much for them. I have recommended them to friends and family and they will be my first choice going forward. Thanks guys!
Nazrul · 8 April 2024
Agent replied · 11 April 2024
Thank you very much for your positive comments on the team, we really do appreciate you taking the time to feedback to us. The team work very hard to provide a good service to all our customers and it is always a pleasure to read such positive reviews, thank you! Dawn and the team
★★★★★ 5/5
GoogleMoby and the team at Country Properties Bedford are a pleasure to work with, very professional and a great agent!
Emily · 16 January 2024
Agent replied · 11 April 2024
Thank you very much for the feedback, it is also a pleasure working with you and we look forward to many more years of collaborative working. Dawn and the team
★★★★★ 5/5
TrustpilotI have had an amazing experience…
I have had an amazing experience selling my property with country properties. The Team were extremely helpful even with my purchase which was not technically there responsibility.Sasha was exceptional and definitely someone you need on your team if you are looming to move house.I can't recommend them enough
Oliver · 6 April 2024
★★★★★ 5/5
TrustpilotCountry Properties outstanding customer service
Although I was not buying or selling with Country Properties without Sasha’s help in the chain we would not have been able to progress with all the sales in the chain. She went above and beyond - outstanding customer service.
Sarah · 18 February 2026
★★★★★ 5/5
GoogleExcellent, excellent, excellent! Tim worked exceptionally hard for us, going over and above expectation. The whole team made sure they knew our house so that any one of them was able to show people round. We felt supported and encouraged every step of the way. I would highly recommend this estate agents.
C · 18 March 2018
Agent replied · 16 March 2024
Dear Clare, Thank you for your kind review, Tim and the whole team really appreciated it. Kind regards, Linda.
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