Trusted Agent profile · Hatfield, Hertfordshire
Verified
★★★★★
264 reviews across 4 platforms
7 The Broadway, Hatfield, Hertfordshire, AL9 5BG
Part of Country Properties, see every office.
Country Properties's office in Hatfield, Hertfordshire, at 7 The Broadway, is rated 4.8 out of 5 across 264 reviews on four platforms, including 156 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of four awards Country Properties won in 2026.
156
Reviews on Google
This office
1
Reviews on Facebook
This office
18
Reviews on View Agents
This office
89
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Recently used Country Properties to sell our house in Hatfield Garden Village. Perfect service, I could not ask for more. The two people we dealt with mainly ...Read all 9 from sellers
Charles Ginn was my first point of contact who is extremely supportive. I found everyone in the Country Properties extremely helpful, prompts and competent. I ...Read all 5 from buyers
As a landlord I find the whole team at Country properties easy to work with and was delighted when I found a new house for myself being offered by this branch ...Read the review from landlords
Whether you’re selling, letting or buying property in Hatfield, we help you every step of the way. Our dedicated, professional team provides expert guidance 24/7, so you always know what’s happening. Having been established in Hatfield for over a decade, we’ve got the local knowledge you need to make informed decisions about your property. Get in touch today.
The Trusted Agent 2026 results for Country Properties, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hatfield office, from every platform, shown as written. First names only.
5/5
TrustpilotStar Sasha
5 Stars!! So so helpful. Sold my house with Country properties at a time when house prices were dropping and less people were buying. They kept me informed and made the viewings of the property very straight forward. Jake explained everything clearly and didn't mind answering all my questions. Sasha was amazing. Always aware of what was happening, pushing things along and providing updates at appropriate times. Thank you so much, I am very grateful.
5/5
GoogleFantastic experience buying my home with Country Properties. From viewing with Tim through to exchange & completion with Linda & Zoe. All were professional, friendly and experts in their field. Linda in particular was super helpful and always at hand in progressing the sale through. She was an absolute diamond. Cannot recommend them enough. Thank you!PositiveResponsiveness, Professionalism
Dear Jen, Thank you for this lovely review, it is really appreciated and we are pleased that your experience as a buyer with us was a positive one. We wish you every happiness in your new home and you know where we are if you ever need us! Best wishes, Linda and the team at Country Properties Hatfield.
5/5
GoogleDawn and team were fast, professional and friendly when I was looking for a new property to rent. They were also very responsive when I’ve needed their help with a maintenance issue. Very happy.
Thank you Alex for your review, we are delighted to hear that you had a great experience from our team and will continue to do so, if you need any further assistance. Dawn
5/5
TrustpilotCountry Properties are the best! …
From start to finish Country Properties were fantastic! Very professional & always on hand to answer any queries & support the customer. A very special thank you to Sasha who went above & beyond to help us through our sale, she is amazing! We have used Country Properties in the past & wouldn’t consider another agent, they are by far the best in the area.
5/5
GoogleExcellent experience! Great communication, reliable, and everything went smoothly. We are very grateful to Maddison for all the help and kindness throughout the house viewings and process. Thank you so much, We truly appreciate everything. Highly recommended!
5/5
GoogleThank you to Maddison for all her help!
5/5
GoogleDear prospective renters It is our immense pleasure to recommend Country Properties Hatfield Branch for individuals or families searching for ideal place to rent. We were so fortunate to have found Jodie-Leigh Smith when we moved to Welham Green. She helped us to finde the right house with the right neighboroohds for the right price. I would highly recomend Country Properties Hatfield Branch to anyone
Thank you, we are so happy that you had a good experience with us. Audrey, Jodie and all at Country Properties Hatfield
5/5
TrustpilotWe had a fantastic experience from…
We had a fantastic experience from start to finish. From the very beginning, the whole team were professional, knowledgeable and genuinely consultative throughout the process.
5/5
GoogleCountry Properties Hatfield has recently joined Acaboom and became our happy client. We had an excellent experience onboarding them. The process was smooth and fast, thanks to Moby. Clear communication and helpful at all times. He is always available when you need him. Highly recommended.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future :)
5/5
GoogleThe team at Country Properties Hatfield are brilliant. I could not ask for more from Tim in Sales to Jodie and Audrey in Lettings - they offer a highly professional service. They go above and beyond to ensure a good service. I would have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism, Value
Dear Jay, Thank you so much for your kind words. You have been a pleasure to assist over all these years and we look forward to many more with you! - Tim, Jodie & Audrey.
5/5
GoogleIn the last six years we have rented, bought and sold properties using Country Properties and in every respect Linda, Zoe, Tim and the whole team have proved to be helpful, friendly, totally reliable and very approachable . There is no doubt that, without their expert advice and guidance, we would not have managed any of these transactions. We cannot recommend them highly enough. Thank you!
Dear Jenny, Thank you so much for your kind review, it has been a pleasure working with you over the years. Linda, Zoe, Tim and team.
5/5
TrustpilotI had a fantastic experience with Sacha…
I had a fantastic experience with Sacha at Country Properties. She was incredibly friendly, approachable, and helpful throughout the entire process. Nothing was too much trouble, and she was always happy to answer questions and provide guidance whenever needed.
4/5
TrustpilotSasha is great
I recently bought a house which country properties represented. The main person worth calling out that made a difference to the sale was Sasha. Sasha was meticulous and driven and always working towards the common goal.
1/5
TrustpilotAn agent full of lies
Here is my experience with Country Properties (“CP”) Hatfield:I and my family arranged a viewing of a property available for rent managed by CP Hatfield. On that day they sent a viewing guide, who looks a good young lad, to guide us through the viewing. Right after viewing every corner of the property, I immediately showed to the young man my interest to rent, asked him to help us liaise with the landlord and told him to give us any update by the end of the day. We asked for his name and contact number, let him input these information directly into my phone to make sure I didn’t get it wrong.Not unexpectedly, I didn’t get any response from the young man. On the next day, I tried to call him by the phone number he entered to my phone and found that he, intentionally I believe, gave me a wrong number. I then called to their office and directly found him. He told me that he has contacted the landlord and was waiting for the feedback, but that is his last day with CP. I was worried about losing the opportunity to rent the property, so I sent an email to one of the Property Consultant from CP, who I previously received email from, told her about my case and asked her to follow up for me.Another day passed, I had not received any call, any form of reply nor any feedback from the CP team. I called again, tried to speak to that Property Consultant, but I’m told that she was in a meeting but on their record the status of my case was that they’re yet to hear from the landlord any response.After a few days of no updates, I called again, tried to speak to the Property Consultant. Then I got the answer that she is in yet another “meeting”, but per their record another tenancy agreement had already been reached for that property. So there is no need for me to follow up again.I could fully understand if there is another potential tenant who showed interest first, and may be certain processes had already been went through, the agent may not be willing to entertain another bidder so as to reduce the agent’s work load. However, what ridiculed me most is, right at the evening of the day they told me a rent had been agreed for that property, Rightmove App alerted me the property is still on the market with a reduced asking price!I then asked my wife to make a new enquiry for the property by email using her personal information. Amazingly, this time a Property Manager responded to my wife, not mentioning any tenancy agreement has been reached but arranged with my wife for property viewing as normal. The funniest thing is, the Property Manager told my wife that it will be the same young man, who has supposedly resigned from CP Hatfield, going to guide us for the viewing!Although we’re really keen to rent that property, but I will not pursuit any further with this totally untrustworthy property agent being in management. The whole team of CP Hatfield seems to be full of lies, with no integrity and no work ethics! To all landlords, think twice if you’re considering to find an agent to manage tenancy for you, I’m not sure if CP Hatfield will act by your benefit at all!
1/5
TrustpilotNo decorum/class But all I wanted was decent customer service!
Why is it that agents everywhere it seems Don’t have any class/decorum A simple call to say properties have gone would go along way Low level people that don’t know how to deal with the public This company have lied to me twice With no response Is this normal for housing agents? Some CHARACTER building is needed in theses types of roles The lack of respect has pushed me to write a review on every encounter I have with these types of agents Very very poor customer service Just like most of them No stars!Reply - of course to u don’t have my name Your all so busy nobody cares Still experiencing a clone mentality in this field Lack the of care
5/5
GoogleOh where do I begin! Service was wonderful from the get go, Dawn was particularly friendly, helpful and kind. Would recommend them anytime.
Idara, thank you so much for the kind words, you have been a pleasure to work with and will make a great tenant. I wish you all the best in your new home and I am here if you need me for anything in the future. Dawn
5/5
GoogleMoby and Peter were professional and extremely helpful throughout the sale of our house. Thank you to everyone at Country Properties in Hatfield!!
Thank you for your review of the service provided by Moby and Peter, we are very pleased to they were professional and extremely helpful during the sale of your house. Your satisfaction is our top priority, and your appreciation means a lot to the team here at Country Properties in Hatfield. If you ever need assistance in the future, please do not hesitate to contact us. We wish you all the best in your new home. Dawn, Jemel, Peter, Habib and Moby.
5/5
TrustpilotFantastic service
Fantastic service. Selling the house is the easy part, it’s the sales progression which makes all the difference, this is what makes a good agent in our experience. We had a long period between sale and completion with a couple of solicitor changes along the way, Sasha in particular kept on top of progress all the way, good communication and updates, explaining the process all the time. I’ve learnt a lot about the conveyancing process over these last few months. The whole team are polite and professional and always return calls or emails, Ken is a real gentleman. Thank you team!
5/5
GoogleCharlotte was exceptionally helpful and friendly. Answered our questions quickly and was always available when we needed to go to the house for measuring and viewing. A pleasant experience overall and she is a good ambassador for Country Properties Hatfield
We are delighted to hear about your positive experience with Charlotte! Providing helpful and friendly service is what we strive for at Country Properties Hatfield, and we are thrilled she exceeded your expectations. Thank you for highlighting Charlotte's dedication and professionalism. We appreciate your feedback and look forward to assisting you further! Dawn and the team
5/5
GoogleHaving not bought a property in over forty years, the prospect was daunting. Excellent, supportive and friendly service from Linda, Zoe and their team made the experience of buying a flat stress free. Their help and advice, over many years, on lettings and rentals has also been invaluable. The local team in Hatfield is a valuable, friendly part of the local community.
Dear Anne, thank you for your lovely comments they are much appreciated . Kind regards Zoe & Team
2/5
TrustpilotPoor service and telephone manner.
I contacted country properties to arrange a valuation on my property, however I was passed to a different branch, who then took a long time to get back to me. When I finally had a call from someone she jumped straight in with properties they had available without talking the time to properly hear our requirements. She then asked if we had any other valuations and who with, then starting to make negative comments on that estate agent (even though the other agent then went on to sell our house in 4 days). When we finally got round to our valuation she was utterly unimpressed that we had quite busy lifestyles and asked repeatedly that someone take some time off work so that she could properly discuss what they could offer after she had valued the house. I was very shocked with the poor telephone manner and the complete lack of flexibility around us. Not an agent that I feel would listen to us or work for us at all and we would not recommend them.
Good afternoon - I am sorry to hear this, can you please email me with details of the branch in question so I can look further into this for you please? ampthill@country-properties.co.uk
5/5
GoogleI met Maddison today regarding one of the rental properties. She welcomed us warmly, showed us around, and explained the process clearly. Thank you again, Maddison. We hope we will be able to rent the property soon.
5/5
TrustpilotWhat should have been a fairly simple…
What should have been a fairly simple Exchange had its moments and stress, however discussing the issues with Country Properties, especially Sasha, calmed the situation and gave us the cushion and expert knowledge that was needed to make this a better move! The team have been excellent throughout and a big thank you for your help!
5/5
TrustpilotWe felt in safe hands that worked for us
We would recommend Country Property without reservation. The team were professional and friendly and kept us fully informed of status throughout the sales process. Sasha always kept us updated, which was important to us as we are not resident in UK, and worked hard to push the chain to completion. We are pleased we chose Country Properties and thank the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Country Properties's Hatfield office has 264 reviews across four platforms: 156 on Google, 1 on Facebook, 18 on View Agents, 89 on Trustpilot (across the whole business).
Country Properties Hatfield is rated 4.8 out of 5 across all 264 reviews, and 4.9 out of 5 on Google from 156 reviews.
9 reviews from sellers, rated 5.0 out of 5 on average. For example, Mike wrote: "Recently used Country Properties to sell our house in Hatfield Garden Village. Perfect service, I could not ask for more. The two people we dealt with mainly ..."
5 reviews from buyers, rated 5.0 out of 5 on average. For example, Rashid wrote: "Charles Ginn was my first point of contact who is extremely supportive. I found everyone in the Country Properties extremely helpful, prompts and competent. I ..."
Yes. In The Trusted Agent 2026 awards: Country Properties, Hatfield won Gold; Country Properties, Shefford won Gold; Country Properties, Biggleswade won Trusted Agent; Country Properties, Hitchin won Trusted Agent.
Country Properties Hatfield, 7 The Broadway, Hatfield, Hertfordshire, AL9 5BG.
