Trusted Agent profile · Guisborough
Verified
★★★★★
315 reviews across 2 platforms
10 Chaloner Street, Guisborough, TS14 6QD
Part of Michael Poole, see every office.
Michael Poole's office in Guisborough, at 10 Chaloner Street, is rated 4.8 out of 5 across 315 reviews on two platforms, including 118 Google reviews rated 4.8.
The charming town of Guisborough is located in the borough of Redcar. Guisborough has heaps of charm and character. Michael Poole Estate Agents Guisborough is located in Guisborough town centre and sits on 10 Chaloner Street. Despite being a small town, Guisborough has a lot to offer. Guisborough town is overflowing with fantastic independent shops and well-known high street brands that provide everything you could need locally. Along with other businesses, there are bakeries, florists, hair salons, butchers, fish and chip shops, and more. Guisborough is also home to a tonne of fantastic restaurants and bars.
Every review we hold for the Guisborough office, from every platform, shown as written. First names only.
5/5
TrustpilotFab experience!
After dealing with a handful of estate agents I found Michael Poole, Guisborough brand, very responsive and helpful! Alisha was great and returned my calls without any issues but the other staff I spoke to were great too!
5/5
GoogleReally great experience buying through Michael Poole, Alisha was helpful throughout, giving us updates when able, and often before our solicitors did!
Ian, really appreciate your feedback! Great to hear that Alisha kept you well-informed throughout the process-sometimes even ahead of the solicitors! We’re glad you had a great experience buying through us. Wishing you all the best in your new home!
5/5
TrustpilotYarm Office…
I have been dealing with Yarm Office and have received great service, although there were challenges selling our property we were truly supported by the team at Michael Poole especially Nick. He made the process a lot less stressful with his professionalism and experience.
5/5
GoogleHighly recommend choosing Michael Poole when it comes to selling your home. Jack Symon took the time to come round and talk me through the whole process and was able to take all of the stress away. He has taken amazing photos of our property and the team have provided us with regular updates so far regarding any activity on our advert. Cannot ask for more 👌
5/5
TrustpilotGreat service and highly recommended!
Huge thanks to Victoria Wood at Michael Poole Nunthrope for helping us with our purchase! As first time buyers who are not familiar with buying or selling properties, Victoria has been very helpful and reliable throughout the entire process. Her support and professionalism are definitely second to none. Overall, great service and highly recommended.
5/5
TrustpilotThe best agents I have ever come across
Honestly could not fault them, they was amazing and went above and beyond to help me with a not so straight forward sale. They are fast with responses and deal with matters and at a point in my sale I was feel very disconnected with my sale and not very informed by other people, but these guys had no problem keeping me updated and made me feel part of my own house purchase again. I would recommend them to everyone and have already done so a few times.
5/5
TrustpilotGreat service
We both sold and purchased our new house via Michael Poole. They couldn't have helped us more. Particular shout out to Stacey who was brilliant and kept pushing things forward.
4/5
TrustpilotJust purchased a property through…
Just purchased a property through Michael Poole Redcar Office. Everyone I spoke with were very helpful through this process. Many thanks and in particular thank you to Helen Nicholson who kept me updated.
5/5
GoogleI would like to thank Vicki Phelps from Guisborough branch for providing an excellent service on selling my property, she was very professional and friendly and worked tirelessly in getting the best deal possible and was always contactable to deal with any issues, Vicki is truly amazing and has now become a very good friend.
Thank you so much Jacqueline for taking the time to write such a lovely piece of feedback! It means a lot to Vicki and the Guisborough team.
5/5
TrustpilotExcellent service
Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us. I couldn’t praise them enough. The best Estate Agents that we have ever dealt with, and we’ve dealt with a few. EXCELLENT AGENTS 💯
5/5
GoogleVery pleased with the service from sales. Dealt with all viewings and found a buyer. Now keeping me informed of progress. Always friendly people to deal with whenever I have called. Just what I wanted from my agents.
5/5
GoogleI would not hesitate to recommend Vicki Phelps from the Guisborough office. Vicki was professional, passionate and caring, she was also engaging and interesting. The communication we received from Vicki was timely, regular and always relevant. Thank you.
Thank you, Phillippa! We're happy to have helped. Thanks for taking the time to leave us some feedback.
5/5
GoogleWe just wanted to say a massive thank you to Vicki Phelps in your Guisborough Office. From start to finish she has been by our side, it didn’t matter what time of day or night it was. She made the whole process of buying and selling a less …
Thank you very much, Zoe! This kind of feedback brightens our day; thank you for taking the time to write it.
5/5
TrustpilotExcellent Service
Great service received from Michael Poole (Middlesborough), Craig was excellent throughout the beginning/end of process.
5/5
TrustpilotReally good service by Michael Poole's…
Really good service by Michael Poole's team. Alisha was a constant throughout and kept us updated.
5/5
GoogleVicki has been absolutely fantastic at handling the sale of our house. She’s incredibly personable, proactive, efficient and has been instrumental in helping us get asking price for our beloved house. Would highly recommend Michael Pool.
Thank you very much! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
TrustpilotJo Miller from the rental team was…
Jo Miller from the rental team was fantastic. Made the process really easy to understand and follow as I’d never rented before. Quick to answer any questions I had. Friendly but very professional service.
5/5
GoogleI have been very happy with the experience, everything has ran smoothly and cant fault anything. All the staff I have spoken to are very friendly and helpful
Thank you for your lovely review! We’re so pleased to hear that you’ve been happy with your experience and that everything has run smoothly throughout the process. It’s especially great to know that all of the team have been friendly and helpful, providing excellent customer service is something we really pride ourselves on. Thank you again for taking the time to share your feedback, it’s greatly appreciated! Kind regards, The John Payne Team
5/5
TrustpilotSeamless
Oliver was so helpful throughout my whole moving process. He was constantly updating me and helping me out with the next steps. I had a smooth move and really appreciate his help🙂
5/5
TrustpilotFantastic service all round
Fantastic service all round! Special thanks to Stacey Holmes who kept the sale on track from offer to completion.
1/5
TrustpilotExtremely Poor Communication and Lack of Support from Michael Poole
We’ve recently had to remove our property from the market with Michael Poole due to the consistently poor level of communication. It has been extremely difficult to reach anyone at the office, if we, as the sellers, can’t get through, it’s worrying to think how many potential buyers may also be struggling to make contact. The communication has been absolutely shocking. The only feedback we received was via brief text messages that lacked any useful detail. Despite requesting to be copied into all correspondence (as my partner often works away and doesn’t always have access to phone or internet), this request was ignored. Overall, we’re extremely disappointed with the way Michael Poole have handled the sale of our property. We will not be using their services again and would not recommend them to others.
5/5
GoogleWe have just sold our house with Michael Poole. Excellent service from Vicki at Guisborough who couldn't have done more to help us. We were constantly updated and advised. Thank you Vicki and the team.
You are more than welcome, Jill! We're happy to have helped. Thanks for taking the time to leave this review for us.
5/5
TrustpilotThanks
In the Redcar office I must thank Jack who put me onto Helen Nicholson. Both were proactive and Helen excellent with customer relations. Indeed, Helen was able to identify issues and resolve them! Thanks to all along the way..
5/5
GoogleVery reasonable with pricing and the photos/3D videos looking stylish and professional, ensuring your home is presented in the best way it can be online. Customer service has also been pleasant and painless in our experience, with agents happy to assist and accommodate requests. Definitely recommend for anyone looking to sell their house in the northeast.
Thank you so much for your fantastic review, Leo! We're thrilled to hear that you were pleased with our pricing, photography, and 3D videos. We always aim to present homes in the best possible light, and it’s great to know you felt well supported by our team. Your recommendation means a lot to us, and we’re so happy we could make the process smooth and easy for you. Thanks again, and best of luck with your sale!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Guisborough office has 315 reviews across two platforms: 118 on Google, 197 on Trustpilot (across the whole business).
Michael Poole Guisborough is rated 4.8 out of 5 across all 315 reviews, and 4.8 out of 5 on Google from 118 reviews.
Michael Poole Guisborough, 10 Chaloner Street, Guisborough, TS14 6QD.
