Trusted Agent profile
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★★★★★
315 reviews across 2 platforms
10 Chaloner Street, Guisborough TS14 6QD
Part of Michael Poole, see every office.
Michael Poole's Guisborough office at 10 Chaloner Street is rated 4.8 out of 5 across 315 reviews on two platforms, including 118 Google reviews rated 4.8. The 197 Trustpilot count is for the whole business. Checked 9 October 2026.
The charming town of Guisborough is located in the borough of Redcar. Guisborough has heaps of charm and character. Michael Poole Estate Agents Guisborough is located in Guisborough town centre and sits on 10 Chaloner Street. Despite being a small town, Guisborough has a lot to offer. Guisborough town is overflowing with fantastic independent shops and well-known high street brands that provide everything you could need locally. Along with other businesses, there are bakeries, florists, hair salons, butchers, fish and chip shops, and more. Guisborough is also home to a tonne of fantastic restaurants and bars.
Every review we hold for the Guisborough office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have just completed our sale with Michael Poole
We have just completed our sale with Michael Poole and the whole experience has been conducted professionally and timely, with regular communication and updates on progress. A special mention for Stacey who provided a great personal service. Would definitely recommend their services and use in the future.
5/5
TrustpilotCompletely brilliant
This is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.
5/5
GoogleThis is the second time we used Michael Poole and I have to say our experience has been brilliant. Absolutely seamless, the team communicated with us every step of the way - they always picked up the phone when I called. I could not recommend them enough.
5/5
TrustpilotGuisborough Office Service
I bought a house via Alisha in the Guisborough Office and the service was both personal and professional. The viewing was set up to suit both parties and the post viewing service was excellent.
5/5
TrustpilotHouse Rental North East
Oliver (A.) was clear, efficient, honest and always genuinely helpful in everything. He replied to emails promptly and made sure every point was fully answered. He was proactive and always available when needed. Thanks to his hard work, and without making any empty promises, he made sure we were able to move in within just two weeks, with no issues at all. I can't stress enough, a truly exceptional service by a diligent professional.
5/5
GoogleAlthough my house sale has yet to be finalised I’ve been really pleased with the services offered by Michael Poole Estate Agents. They gave a realistic valuation and through very good marketing achieved our asking price. I’ve been particularly impressed with Vicki at the Guisborough branch. Professional throughout she has been patient, supportive and an excellent liaison between us and our buyers. Vicki has also been very thorough in identifying, and mitigating against, weaknesses further down the chain. I would certainly recommend and use Michael Poole Estate Agents in the future.
Thank you, Nick! This kind of feedback means so much to Vicki & the team, thank you for taking the time to write it.
5/5
GoogleGreat service from start to finish. The estate agent who came to value my house was polite, professional, and very thorough in explaining everything. The valuation was spot on, and I received an offer on my property in no time. Really impressed with how smooth and efficient the whole process has been, would definitely recommend.
5/5
GoogleI found the estate agents really perlite and friendly the property was in great condition and I'm happy with everything
Thank you for your lovely review! We’re so pleased to hear that you found the team polite and friendly, and that you were happy with the condition of the property. It was a pleasure assisting you, and we really appreciate you taking the time to share your experience. We wish you all the best in your new home! Kind regards, The John Payne Team
5/5
TrustpilotDealt with Alisha & Sophie in…
Dealt with Alisha & Sophie in Guisborough and they were very helpful.
5/5
GoogleThank you Vicki and the rest of the team at Michael Poole for all your hard work. It is very much appreciated. Vicki especially has worked tirelessly to make sure we have been kept fully informed throughout the process of selling our home …
Thank you very much, Neal! This kind of feedback means so much to us; thank you for taking the time to write it.
5/5
GoogleMichael Poole (Guisborough) took a property that had been on the market for over six months, and sold it within three weeks! All of the staff were brilliant, and I could not recommend them more!
Thank you for your lovely review, Kerry! We’re so pleased the Guisborough team achieved such a quick sale. Your recommendation means a lot to us 🌟 …
5/5
Google- Very Professional service - Made the process really easy and stress free - Any queries were answered promptly - Would highly recommend
Thank you for your wonderful feedback! We’re so pleased to hear that you found our service professional and the process smooth and stress-free. It’s great to know our team could respond quickly and make things easy for you. We really appreciate your recommendation!, John Payne Estate Agents Team
5/5
GoogleVicky was fantastic from start to finish. Excellent customer service and always keeping me up to date with what was needed between buyer and seller ensuring a quick swift sale.
Thank you, Jordan! We are so happy to have helped. Thanks for taking the time to leave us some feedback.
5/5
Trustpilot100% Recommended
Sarah at Michael Poole has managed our property lettings and she does an outstanding job. Communication is excellent and she's always on hand with sound advice. Sarah has helped us to secure excellent tenants and we wouldn't want anyone else managing the lettings. 100% recommended. ⭐⭐⭐⭐⭐
5/5
TrustpilotEveryone in Guisborough was friendly…
Everyone in Guisborough was friendly and attentive - thank you
5/5
GoogleVicki Phelps has been outstanding with her professionalism and absolutley brilliant in selling our home and chasing all the buyers to help close the deal without vickis help i fear that the deal would have taken longer than it actually did …
Thank you so much, Chris, this bit of feedback means so much to Vicki.
5/5
TrustpilotGreat company to deal with!
I would like to thank Molly at the Billingham branch for assisting with the sale of our house. She was very responsive to all questions asked which made the process very easy and stress free!
5/5
TrustpilotVery helpful
Jack was very helpful from start to finish. His communication was excellent with very quick responses. Brilliant 👏👏
5/5
TrustpilotI instructed Michael Poole Nunthorpe to sell a property
I instructed Michael Poole Nunthorpe to sell a property for me and can’t praise them highly enough. David came to value the property and he was professional,knowledgeable and friendly. They did the viewings on my behalf which was very much appreciated. It was Victoria who dealt with the sale and I felt totally confident and relaxed, words not normally associated with selling a house. It’s obvious David, Victoria and all the staff enjoy their job and want to help. I can’t thank them enough.
5/5
TrustpilotVery professional service
Very professional service from start to completion. The team, particularly Helen, all extremely knowledgeable, polite and supportive throughout the emotional process of selling our parents property. No email/text/phone bombardment from the company. Thank you so much to all of you. 😊
5/5
TrustpilotGreat service
I have used the services of Michael Poole on previous purchases and sales and as always on this occasion they have been professional, supportive, friendly and readily available to answer questions and advise. Thank you Leanne IB and Craig Mbro.
5/5
GoogleAmelia baker was amazing. The process was very straight forward. I would give them 10 stars if I could.
Thank you for your fantastic review! We’re so pleased to hear that Amelia Baker made such a positive impression and helped make the process smooth and straightforward for you. We’ll be sure to pass on your kind words, she’ll be delighted! Your “10 stars comment” means a lot to all of us at John Payne Estate Agents. We really appreciate your support.
5/5
GoogleWe found all staff at Michael Poole Estate Agents to be very efficient, helpful and friendly. Unfortunately, in the end we were not able to proceed with them, but our experience was a very positive one. We would not hesitate to use them again, if the occasion arose.
Thank you for your kind words! 😊 We're delighted to hear that you had a positive experience with our team, even though things didn’t work out this time. Your feedback means a lot, and we’d love the opportunity to assist you in the future if the need arises. Wishing you all the best! …
5/5
GoogleThe whole team provided a great service.
Many thanks Paul its a pleasure to represent you & your family once again as Landlords to market your superb renovation and secure the let. I appreciate your kind words and 5* review and will share this with the lettings and property management team. John Buckby Lettings Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Guisborough office has 315 reviews across two platforms: 118 on Google, 197 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Michael Poole Guisborough is rated 4.8 out of 5 across all 315 reviews, and 4.8 out of 5 on Google from 118 reviews, checked 9 October 2026.
Michael Poole Guisborough, 10 Chaloner Street, Guisborough TS14 6QD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.