Trusted Agent profile · Guisborough
Verified
★★★★★
315 reviews across 2 platforms
10 Chaloner Street, Guisborough, TS14 6QD
Part of Michael Poole, see every office.
Michael Poole's office in Guisborough, at 10 Chaloner Street, is rated 4.8 out of 5 across 315 reviews on two platforms, including 118 Google reviews rated 4.8.
The charming town of Guisborough is located in the borough of Redcar. Guisborough has heaps of charm and character. Michael Poole Estate Agents Guisborough is located in Guisborough town centre and sits on 10 Chaloner Street. Despite being a small town, Guisborough has a lot to offer. Guisborough town is overflowing with fantastic independent shops and well-known high street brands that provide everything you could need locally. Along with other businesses, there are bakeries, florists, hair salons, butchers, fish and chip shops, and more. Guisborough is also home to a tonne of fantastic restaurants and bars.
Every review we hold for the Guisborough office, from every platform, shown as written. First names only.
5/5
TrustpilotWe couldn’t thank Oliver Anderson enough
We couldn’t thank Oliver Anderson at the Ingleby Barwick branch enough he made the transition from enquiry about the property to moving in to the property so simple. We would definitely recommend Michael Poole these guys are excellent 👍
5/5
TrustpilotSuperb service
The structured client first approach by the team at Michael Poole , Guisborough led by Jack, and Alisha was excellent . Preparedness, thoughtful and knowledge of the local market was superb, cannot recommend highly enough
5/5
GoogleWhat an outstanding service that we received from Vicki Phelps at Michael Poole, knowledgeable, trustworthy, honest and very reliable. Nothing was too much trouble and the guidance/advice offered was second to non. It resulted in what we all wanted, and that was a sale. I wouldn't hesitate in recommending Vicki and the team at Michael Poole, an absolute pleasure to deal with.
We greatly appreciate your positive feedback about our outstanding service at Michael Poole. Our team is committed to providing knowledgeable, trustworthy, and reliable assistance. Your satisfaction and successful sales are our top priorities. Thank you for choosing Michael Poole!
5/5
TrustpilotHelpful and caring.
The Thornaby team were helpful and,always available to answer any questions. They went the extra mile to help and keep us informed. Jack was especally helpful.
5/5
TrustpilotI have just sold my house using Michael…
I have just sold my house using Michael Poole I dealt with Craig throughout he always picked up my calls when I had questions /queries kept me informed at all times. Overall great experience would recommend.
3/5
TrustpilotDisappointed
I have Been renting through MP for 9+ years but I had to leave due to LL selling, I’ve had no trouble with MP up until I was leaving, I had no contact or help from anybody after the sect 21 to help me find anything new?, eventually after finding a new property to rent I had issues with them delaying my reference despite not missing a payment in 9 years!! I’m glad I cancelled my Standing order as I was billed for the month after my tenancy ended as they had failed to update Melanie in accounts that I had gone. I received no apology, just a standard response “system hadn’t been updated” -I left my flat in great condition and it’s 3 weeks before I get my deposit back , I can afford it but how are people supposed to pay a deposit whilst waiting repayment of another. Not good enough.i was thinking about 4 stars however decided on 3, when you can spend an lifetime in building a legacy up but it takes one stupid mistake in letting it fail! Shame
5/5
TrustpilotWe chose Michael Poole Billingham…
We chose Michael Poole Billingham office because of its reputation, From start to finish Molly and the team have been amazing. We completed our sale on 25th March, Molly kept us fully up to date every step of the way, quick response to emails and phone calls, liased with our solicitor, the buyers solicitor and the estate agents of the property we were purchasing. I can highly recommend 100% thank you to the team.
5/5
GoogleAlisha has been great throughout the process and kept us up to date. Helping us with our first time purchase. She was helpful will all questions. Overall a great experience with Michael Poole estate agents.
Thank you so much for your kind words, Megan. We’re really pleased to hear that Alisha provided great support and kept you updated throughout your first-time purchase. It’s wonderful to know she was helpful with all your questions and that you had a great experience with Michael Poole Estate Agents. Wishing you all the best in your new home!
5/5
GoogleWe've recently been dealing with Alisha and have found her to be extremely helpful, professional and prompt with replies. Buying/selling houses is so stressful and Alisha has been so approachable and understanding which made us feel valued and heard. Thank you, Alisha.
Thank you, Jess! 😊 We're so pleased to hear that Alisha provided such helpful and professional service during your experience with us. Buying and selling can be stressful, so we’re glad she could make the process smoother for you. If you ever need anything in the future, we’re always here to help! 🏡 …
5/5
TrustpilotWe viewed a property that was for sale…
We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.
5/5
GoogleMe and my partner have bought our first house and we dealt almost exclusively with Vicki, she was so helpful and lovely she made the whole experience much less intimidating and went above and beyond to help us get the purchase through quickly. I couldn't recommend buying through Michael pool highly enough especially Vicki at the guisborough branch x
Thank you very much, Laura! This kind of feedback means so much to the team.🙌 …
5/5
TrustpilotBuying a house with Michael Poole has…
Buying a house with Michael Poole has been brilliant Sophie has been great always willing to help whenever needed, very attentive to all my questions also very friendly manner would recommend totally 🙂 super star ⭐ to you Sophie
5/5
GoogleI purchased a property through Michael Poole. I had an excellent experience working with Alisha Fonseca. Their communication was absolutely fantastic throughout the entire process. They were always quick to respond to any questions or requests, no matter how big or small, and made sure I was kept fully informed at every stage. Their prompt and clear communication gave me great peace of mind and made the whole experience smooth. Highly recommended!
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that Alisha provided excellent support and kept you informed throughout your property purchase. Your kind words mean a lot to us, and we’ll be sure to pass them on to Alisha. It was a pleasure working with you, and we’re delighted that your experience with Michael Poole Estate Agents was smooth and positive.
5/5
GoogleVicki was warm, friendly, understanding and helpful and efficient throughout the whole process of our house purchase, often going above and beyond. I cannot sing her praises highly enough and wouldn't hesitate recommending Michael Poole Estate Agents, Vicki in particular, to anyone to else. We are now happily settling into our new home - thank you 😊
Thank you so much, Karen! This bit of feedback means a lot to Vicki and the team.
5/5
TrustpilotValuation
We have recently had a valuation and subsequently listed our property for sale, following the service we received from Jack. Whilst we could have used a cheaper agent, we felt the service and professionalism from Jack was exceptional, he was very knowledgeable and answered all questions relating to the selling process. The listing process was very efficient, and we hope to see prospective buyers soon.
5/5
GoogleFirst time using Michael Poole and I was very pleased with the service Alisha Fonseca was fantastic always kept me updated and was extremely helpful a credit to the company
Thank you so much for your kind words Grant! We’re thrilled to hear that your first experience with Michael Poole was a positive one. Alisha Fonseca is indeed a fantastic member of our team, and we’re glad she could assist you so well.
5/5
TrustpilotConsistent communication and fast sale transaction
I had the pleasure of having Tom McCaffrey and Ruby Townsend help me throughout the sale of my property. Their communication was excellent, making sure I was receiving updates with every step of the process, and they found me a buyer for the exact price I wanted very quickly. As I was unable to travel to the property due to busy schedule and personal reasons, the Michael Poole Team took care of everything on my behalf, making sure I received pictures I needed for the documentation process, doing the viewings, and providing the keys to the new landlord and going above and beyond anything I needed guidance or support on. My experience with the Michael Poole team has been excellent and I can only thank them for everything, highly recommend them.
5/5
GoogleJack visited my house yesterday, and turned around a very impressive brochure and weblinks within twenty-four hours. An incredibly smooth process of listing, which can often feel protracted and difficult. I really appreciated Jack making the process hassle-free and putting me at ease. I'm optimistic that Michael Poole will manage the selling process in the same spirit.
Thank you for the great review! We’re pleased to hear Jack made the listing process so smooth and stress-free. We really appreciate your kind words 😊 …
5/5
TrustpilotProbate SaleFrom David Poole taking us through…
From David Poole taking us through valuation to completion of sale yesterday the whole process was professionally done but very personable too. Huge thanks to Stacey at Nunthorpe office for her knowledge & expertise in guiding us through the sale liasing between ourselves & the buyer regularly making the whole process less daunting.I would highly recommend using Michael Poole
5/5
GoogleFantastic experience with the team at Michael Poole in Guisborough. We were selling a home under probate and weren’t sure how the process would differ but from the start to finish Jan and Alisha have been kind, patient and reassuring and professional. Proactive communication is an underrated customer service skill these days, and Alisha has kept in close contact efficiently throughout the process of the sale. Thank you so much. Highly recommended
Rachel, thank you for your lovely feedback! Jan and Alisha will be so pleased to hear how much you appreciated their support throughout the process. Selling under probate can be challenging, so we’re really glad we could make things easier for you. Great to hear Alisha’s communication stood out too! We truly appreciate the recommendation.
5/5
TrustpilotExceptional service provided.
Exceptional service provided by Michael Poole estate agents in Yarm. We finalised our purchase in Feb 2026 having started the process in Aug 2025. Due to chain issues and Solicitors not communicating we were at times at our wits end. Stacey Holmes (Negotiator) really went above and beyond to help and provide reassurance during this process. When Solicitors weren’t talking she was chasing. When time periods went by with no news she checked we were ok. If she said she was going to do something you had an update the same day. Had the other parties worked as diligently and professionally I’m sure we would have completed much sooner. Highly recommend without hesitation.
5/5
TrustpilotWe are so glad we chose Michael Poole…
We are so glad we chose Michael Poole to help with the sale of my mother’s property. David valued the property efficiently and effectively . The house achieved asking price within a week and Victoria was excellent at communicating with us every step of the way, she strikes the right balance of being professional but also friendly and approachable. We would certainly use Michael Poole for further property transactions.
5/5
TrustpilotExcellent communication
Alisha was brilliant in keeping me updated throughout the process and was happy to deal with any queries whether by phone or email. An extremely smooth process!
5/5
GoogleCannot recommend Alisha enough! Incredible support through a pretty hectic move, wouldn’t have had hardly any updates without her going out the way to get everything for us.
Thank you, Alicia! We’re so glad Alisha could support you through your move. We know how stressful the process can be, and we’re delighted she was able to keep you updated every step of the way. Wishing you all the best in your new home! 🏡😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Guisborough office has 315 reviews across two platforms: 118 on Google, 197 on Trustpilot (across the whole business).
Michael Poole Guisborough is rated 4.8 out of 5 across all 315 reviews, and 4.8 out of 5 on Google from 118 reviews.
Michael Poole Guisborough, 10 Chaloner Street, Guisborough, TS14 6QD.
