Every review we hold for the Guisborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve just recently registered (free)with this letting agency and so far my experience has been really positive.
They regularly send me property options that match my budget, which really helps me in my search for a home. I truly appreciate their service
I also called them and felt comfortable speaking with them they were patient, friendly, and happy to help.
Naima · 2 May 2026
Agent replied · 2 July 2026
Thank you for your lovely review! We’re so pleased to hear that your experience with us has been so positive so far.
It’s great to know that the property updates we’ve been sending are helping with your search, and we’re especially glad that you found our team patient, friendly, and supportive when you called. Providing helpful and approachable service is something we really pride ourselves on.
Thank you again for taking the time to share your experience, and we look forward to helping you find the perfect home!
Kind regards,
The John Payne Team
★★★★★ 5/5
GoogleWe have recently sold and bought a property. MP Guisborough has been super and very helpful! A huge thank you in particular to Alisha! Who has helped us throughout. She has been very attentive and helpful! Also thank you to Emma and Sophie, who have also helped greatly!
Thank you!
Sophie · 14 March 2026
★★★★★ 5/5
GoogleThis is our second time working with Vicki at MP Guisborough and once again she went above and beyond in her overall customer service to us. Vicki was always happy to help us with our sale, she helped a lot when we had difficult moments in the chain, each time she kept pushing on to get us to the finish line. Sometimes our contact was out of hours and Vicki was responsive all the time, we never had to wait for the office to open for Vicki to communicate.
I cannot thank Vicki enough for her hard work and dedication to the job, I have dealt with many estate agents and I can say Vicki is the best I have ever dealt with over many years. Thank you Vicki, Micheal Poole should be proud to have you on their team.
Nicky · 7 January 2024
Agent replied · 6 February 2024
Thank you so much, Nicky! This bit of feedback means a lot to Vicki and the team.
★★★★★ 5/5
GoogleAlisha has been fantastic handling the sale of our house at Goldfinch. We had an offer within 1 day. The communication from the office has been excellent and there has been no stress at all. Thank you to Alisha and all at MP Guisborough. The McCristalls
Stevie · 13 June 2025
Agent replied · 13 May 2026
Thank you so much, Stevie! We're delighted to hear how smoothly everything went and that Alisha and the team made the process stress-free for you. It’s fantastic that you received an offer so quickly, we really appreciate your kind words and support!
★★★★★ 5/5
TrustpilotExcellent on our house purchase
We made our house purchase through Michael Poole, Yarm and they did a good job. Stacey was proactive in providing updates and passing information quickly. On reflection we would rather have used them for our house sale too!
David · 3 June 2026
★★★★★ 5/5
TrustpilotI recently purchased a property through…
I recently purchased a property through Michael Poole, Nunthorpe and I cannot thank Victoria Wood enough for her continued support and guidance throughout the full process. The communication between me and Victoria was spectacular as she kept me fully updated with my properties progress and was quick to answer any call with any query I had. Victoria is so friendly and approachable, my experience would not have been the same without her. Thank you to everyone at Michael Poole, Nunthorpe. I would definitely recommend and would not think twice about using you again in the future.
Lexi · 13 May 2025
★★★★★ 5/5
GoogleOur experience with Michael Poole was fantastic. Thoughout the process Vicki Phelps from the Guisborough office was there for us every single step of the way, we couldn't have asked for a better person to look after us and our sale. She made everything run as easy as it could and she was there whenever we needed her. I would highly recommend her to anyone buying or selling a house! Not only does she do her job excellently but she goes above and beyond. She was always on hand out of hours and nothing was too much for her! Thank you so much Vicki for helping us get our dream home!
Natalie · 8 December 2023
Agent replied · 6 February 2024
Thank you very much, Natalie. It means so much to us! Thank you for taking the time to leave such kind words.
★★★★★ 5/5
TrustpilotBest Estate Agents
We sold a few properties with Michael Poole and from start to finish had excellent service.
Within our area this is the only agents we would use to sell in the future, their hard working teams and decoration is second to none.
We were thrilled with the whole process, from meeting them, the photos were of high quality, the property walk through made it easy to explore and understand the lay out of the properties.
A big bonus no matter what day we would always get through by phone or email, we look forward to working with them again.
Clayton · 13 July 2026
★★★★★ 5/5
TrustpilotHighly recommend Michael Poole & Thank you Tracy Bennett at the Nunthorpe Branch!
From start to finish, Tracy Bennett at the Nunthorpe Branch was fantastic, supportive and informative!
As a first time seller, Tracy provided all information to me to help guide me through the process and what to expect. They also put me in touch with a conveyancer to help with managing the full process of selling our house as quickly as practical, as we are relocating due to work.
We marketed our house on the Thursday, had a wave of viewings and offers coming in over the weekend, and we accepted an asking price offer on the Tuesday!
Tracy responded to my enquiries very quickly and helped kept things progressing until our completion, which was around 6 weeks from offer. We had a lovely FTB family and we had no onward chain, and we are now able to look for our next home as chain-free buyers.
David Poole took fantastic photographs of our house which went online on rightmove and onthemarket, etc. The brochure was also fantastic.
I'd highly recommend Tracy Bennett, especially if you're a first time seller! I felt comfortable, updated and confident throughout the entire process, from marketing and arranging viewings to handling offers and completion, with information what happens at each stage of the sale. Tracy also communicated well with our buyers, which is very important. Thank you Tracy for all your help!
Mr · 2 May 2025
★★★★★ 5/5
TrustpilotI would highly recommend Michael Poole…
I would highly recommend Michael Poole to anybody who was looking to Rent , buy or sell a property. I was looking for a suitable rental property for my family, I found many other estate agents would simply not contact me back and one estate agent failed to turn up to a viewing. I came across a very suitable property through Michael Poole. From me viewing the property to me receiving the keys it took a total of two weeks, this is including the extended Easter holidays. The staff at the Middlesbrough Branch were all fantastic,
so helpful. They kept me informed of what was happening and what the next step would be. I would highly recommend Michael Poole. I would like to thank all of the staff at the Middlesbrough branch for making such a stressful time of moving house, so much easier.
LinsiLook · 29 April 2025
★★★★★ 5/5
GoogleWorked with quite a few local estate agents over the last few years, and Michael Poole have been the best in Guisborough by a long, long way. Very honest about the house I was buying, timeframes, and potential issues (not the case for other local agents who told me what I wanted to hear to try to get a sale), provided all the material asked for, and very good at keeping me up to date and in the loop. Very pleased. Highly recommended.
Chris · 16 October 2025
Agent replied · 15 January 2026
Thank you so much for your fantastic review, Chris 😊. We’re thrilled to hear you had such a positive experience and that the team’s honesty and communication stood out. Your recommendation means a great deal to us - we really appreciate your kind words and support 🏡💕 …
★★★★★ 5/5
TrustpilotEverything went smoothly with my move
Everything went smoothly with my move, I was kept updated , nothing was too much trouble 😀 Alisha was brilliant & answered any of my concerns promptly.
Miss · 8 August 2026
★★★★★ 5/5
TrustpilotFabulous experience with Michael Poole
Fabulous experience with Michael Poole. David Poole valued my late Mum's property which is pretty unique. I really appreciated that he took time to reflect and come back with a considered valuation. We chose to go with the firm as they had an enthusiasm about the property that other firms didn't. The lovely Victoria Wood in the Nunthorpe office handled negotiations for us. This was done in a very professional way. Very important to me as I do not condone gazumping or dodgy dealings! We had 5 offers the first day of viewings!! Victoria kept us fully informed throughout and I truly believe that she managed to achieve best price for us. Bravo Victoria!
Lesley · 17 April 2025
★★★★★ 5/5
TrustpilotHuge thank you to Craig and Sophie
Huge thank you to Craig and Sophie. Not the best experience due to external problems which had nothing to do with Michael Poole Middlesbrough branch. They kept trying to resolve the fencing and gate issue and everything turned out well at the finish. They are a credit to your company and went over and above to help. Nothing was too much trouble and although I called in branch on weekly basis I always felt welcome and would not hesitate to recommend Michael Poole. Thank you very much Craig and Sophie and also to John who showed us the property on a number of occasions.
Steve · 15 April 2025
★★★★★ 5/5
TrustpilotHelen has been extremely helpful
Helen has been extremely helpful, even my silly questions were answered with professionalism. It’s stressful buying and selling at the same time but if I need any advice Helen has been very supportive.
Mary · 16 June 2026
★★★★★ 5/5
TrustpilotSophie was extremely pleasant
Sophie was extremely pleasant, professional and proactive.
It was nice to talk to someone who was friendly and personal. Particularly as I am someone who finds this process very nerve wracking!
Thank you Sophie x
Jen · 1 June 2026
★★★★★ 4/5
TrustpilotGreat service
We went with Michael Poole as have previously dealt with them in the past and have family recommendations. They have been so helpful. Roberta has been a calming voice on the end of the phone and when things seemed to be getting quite stressful as house moves can do, David was contactable and on hand to advise and guide on next steps. Although we sold our property with Michael Poole they helped us a lot with our onward purchase and we were able to get into our new home just before the stamp duty deadline!
Thank you to all
Kate · 31 March 2025
★★★★★ 5/5
TrustpilotSarah is always helpful and…
Sarah is always helpful and professional, as are all staff that I have dealt with at Michael Poole.
Emails are always answered promptly and their coordinated approach when managing my lettings makes it run smoothly…
Andrea · 26 May 2026
★★★★★ 1/5
TrustpilotYarm branch, dreadful
Yarm branch, dreadful. Contacted as a buyer through rightmove. I live about 8 hours drive away so need as much info as possible. No reply, 4 days later find thank you for regstering in spam. Did not ask for that. Messaged again. Phone rung, but he hung up when answerphone kicked in, I was on my mobile. Received email, phone me back no means to leave a message. Odd. Emailed with 3rd request for info on garage conversion. Emailed requesting my details, ea financial and what makes me suitable to book a viewing. After the next request for info re garage conversion finally got an answer. By that time I had decided that with close to 1500 bungalows and detached houses in my search area, I do not need this and deleted the dormer and 2 other MP properties. I am just pleased that most estate agents I have had contact with have not shown this second hand car salesman behaviour
Welsh · 12 June 2026
★★★★★ 5/5
TrustpilotExcellent friendly professional Estate Agents
What can I say, we have used Michael Poole for all our sales and wow what an amazing estate agent wish I could rate you more than 5 stars!
In the Nunthorpe branch .David and Victoria’s support and professionalism is second to none. Fast and reliable, fantastic communication and they have been with us, supporting us every step of the way.
Definitely 100% recommend their services. Very competitive fees, I am thrilled and couldn’t have done it without them both.
Thank you David and Victoria for your support and hard work it was very much appreciated! 🙂
Caroline · 14 March 2025
★★★★★ 5/5
TrustpilotExcellent service from Tracey and her…
Excellent service from Tracey and her team. They went above and beyond taking care of the sale of my late brothers property.
They kept me updated with dates and times regarding viewings and subsequent buyers responses.
I would highly recommend Pooles as an agent for selling your property.
Keith · 2 February 2026
★★★★★ 5/5
TrustpilotMichael Poole have done a great job…
Michael Poole have done a great job helping us through our purchase which was difficult due to probate.
Stacey Holmes was excellent.
Rob · 7 August 2026
★★★★★ 5/5
GoogleFrom first contact and meeting Chris who did a beautiful job with the photos of two Property's we have on the market, to speaking mostly with Alisha and then Emma regarding appointment information to offers and more.
To say we have had an amazing experience with Michael Poole is an under statement.
We have been thrilled with the level of customer service, duty of care, and how fast they got appointments through the doors.
We would highly recommend Michael Poole and look forward to working with them again in the future.
The staff mentioned have all been excellent.
Chris, You have natural talent for the camera and fully heard our suggestions and took them on board.
Emma, it was lovely speaking with you, you were always so positive and upbeat.
Alisha, you are a gem, and you have gone above and beyond for us, thank you.
We can thank Michael Poole enough.
Very satisfied customers.
Clayton · 22 August 2025
Agent replied · 26 August 2025
Hi Clayton, thank you so much for your amazing feedback. We’re thrilled that Chris, Alisha, and Emma could provide such a positive and professional experience from start to finish. It’s wonderful to hear you were happy with the photos, communication, and the speed of appointments. We really appreciate your recommendation and look forward to working with you again in the future!
★★★★★ 5/5
GoogleAbsolutely a fantastic service from start to finish. Justine and her staff kept me up to date with everything. I would rate them 5stars plus . I have been using Paynes for over 15years who look after all my rented properties. And I have never had a reason to change . Thank you so much to everyone at Paynes.
Rohit · 2 March 2026
Agent replied · 2 July 2026
Thank you for reviewing Payne Associates and giving us a five star review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
