Trusted Agent profile · Guildford

Collins Independent Estate Agent Guildford reviews

★★★★★ Excellent

164 reviews across 3 platforms

Parallel House, 32 London Road, Guildford, GU1 2AB

Collins Independent Estate Agent's office in Guildford, at Parallel House, is rated 5.0 out of 5 across 164 reviews on three platforms, including 162 Google reviews rated 5.0. It won Gold in The Trusted Agent 2026 awards.

Google logo

5.0 / 5

162

Reviews on Google

This office

Yell logo

5.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

1

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Collins Independent Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Guildford office, from every platform, shown as written. First names only.

5/5

Google

Committed to the success of the sell and purchase when dealing with a complicated chain. Keeping us informed with developments. Reassuring us every step of the way.

Heather · 19 March 2026

Agent replied · 16 April 2026

Thank you Heather. Thats great to hear and thank you for being great buyers. I will see you around the town no doubt. Best wishes to you and David.

5/5

Google

Mark was an absolute pleasure to deal with from start to finish. He was extremely professional, helpful, informative but direct and I would not hesitate in using his services again or recommending him. He was also a real nice guy which for someone that had never gone through the selling process before was a dream. He came highly recommended to me also.PositiveResponsiveness, Quality, Professionalism, Value

Warren · 13 June 2021

Agent replied · 12 June 2024

Thank you Warren, all the best with the new home. Mark

5/5

Google

We had some very specific requests as to how we wanted the marketing of our house dealt with. Mark was very helpful and constructive and we had an offer in record time. Throughout the process Mark continued to be supportive, especially when we had serious issues with our purchase. His professional, friendly and helpful manner was very reassuring throughout.PositiveResponsiveness, Quality, Professionalism, Value

Caroline · 24 August 2021

Agent replied · 12 June 2024

Thank you so much Caroline. I hope all goes well with your exciting plans. Best wishes, Mark

5/5

Google

We recently bought a property via Collins Estate Agent. Mark has been a pleasure to work with! I was apprehensive about the process, but Mark guided us along the way and we felt very supported. He's very proactive, professional and helpful, and is always available to answer questions. We would highly recommend working with Mark.

Ruth · 13 June 2022

Agent replied · 12 June 2024

Thank you Ruth. That’s lovely to hear. You’ve bought a lovely home and it was a pleasure helping you. All the best, Mark

5/5

Google

We bought our first house through Mark and then subsequently sold it through him years later. He is an excellent partner to have with you on both purchase and sale. His highly personalised service is truly differentiated from any thing else …

Thomas · 16 September 2025

Agent replied · 16 April 2026

Brilliant to hear Tom. Thank you for buying and selling through me. Best wishes Mark

5/5

Google

We have just sold our flat with Collins and would highly recommend him to anyone. Mark is extremely professional and reliable. One of the most reassuring things is when you need to contact your estate agents it will always be Mark you talk to. He really does go the extra mile to meet your needs. Thanks for all your help Mark!PositiveProfessionalism

Callum · 13 June 2021

Agent replied · 12 June 2024

Thank you Callum, that's great to hear and I'm so pleased for you and Kayleigh. Best wishes for the future in your new home. Mark

5/5

Google

Mark Collins is an absolute pleasure to deal with. He knows the local Guildford market inside out and has a great network of contacts, which we made use of not only for our sale, but our local purchase too. Our process ended up taking a little longer than anticipated due to a Land Registry query, but he reassured both us and our buyers and provided the vital link between us all, giving us confidence that it would all come good in the end. Which it did last Thursday! He brought a completely different energy to the other agencies that we approached - and having been asked today by an old neighbour weighing up options for their sale, my response was that they should not even hesitate and list with Mark Collins.

Zilla · 14 March 2024

Agent replied · 12 June 2024

Thank you so much Zilla. I’m so pleased for you all and especially as you found so close by. Looking forward to seeing what you do at the new home. Best wishes, Mark

5/5

Google

In a time of much uncertainty it was a great pleasure to work with Mark Collins on the purchase of our house. His knowledgeable and helpful approach combined with great communication skills meant that the stresses of such an endeavour were minimaI. We would be happy to recommend Mark to anyone selling or indeed buying a house in Guildford.PositiveResponsiveness, Professionalism

Robert · 13 June 2021

Agent replied · 12 June 2024

Thank you Robert. I hope the house is living up to expectations. Best, Mark

5/5

Google

We chose Mark from google reviews as we live in Australia. Only Mark provided an immediate and useful interaction whereas the other agents in Guildford were not very switched on. He provided a personal, helpful and professional service throughout the sale. Thanks, Mark!

Chris · 13 June 2023

Agent replied · 12 June 2024

Thank you Chris. Best of luck with your plans. Mark

5/5

Google

Mark went above and beyond at every opportunity during the process of selling our house. He was so easy to work with and incredibly professional in supporting us through the viewings and eventual sale. A great experience and highly recommend!!!

Michael · 13 June 2023

Agent replied · 12 June 2024

Thank you MIchael, great to hear. Best wishes in the new home.

5/5

Google

Mark is fantastic and well deserved his reputation as the best Guildford agent. We’ve already recommended him to all our friends. Top notch communication, negotiation and just generally making everything work! Thank you Mark

Catherine · 15 November 2023

Agent replied · 12 June 2024

Thank you so much Catherine. I hope the new house is feeling like home . Best wishes, Mark

5/5

Google

Mark was by far the best estate agent we have dealt with. He is very knowledgeable of the properties on his portfolio and both properties we viewed were very well presented. We've been fortunate enough to purchase the second property we viewed and Mark was there to help us at every step. We would highly recommend.

R · 13 June 2021

Agent replied · 12 June 2024

Thank you Ryan and Hannah. You have a lovely home and I hope you are very happy there.

5/5

Google

Mark Collins was excellent during our house purchase. And we probably set a record for the longest purchase ever. Throughout this time Mark was the consummate professional with a personal touch and did all he could to make things happen. If only all estate agents were like Mark. Chapeau.

James · 13 June 2022

Agent replied · 12 June 2024

Thank you James. It took a while but we got there. My very best wishes to you and Marie and your family.

5/5

Google

From marketing to the sale of our property Mark has provided a professional and personal service. He has made the experience of selling a property in the middle of a pandemic relatively stress free and the knowing that he will be answering the phone personally is reassuring. Thank you Mark.PositiveResponsiveness, Quality, Professionalism, Value

Karen · 13 June 2021

Agent replied · 12 June 2024

Thank you Karen.

5/5

Google

My experience of using Mark Collins as agent to sell my house in Guildford was excellent from start to finish. He has a refreshingly different approach to a lot of other agents.

Lisa · 17 August 2023

Agent replied · 12 June 2024

Thank you so much Lisa. Best wishes, Mark

5/5

Google

Mark has been brilliant from start to completion. He has great local knowledge and has guided us through the whole selling process with skill and integrity. He coordinated a smooth dialogue between both solicitors with expert ease and kept us updated and reassured throughout. I have already recommended him to a number of potential seller's.

Andy · 13 June 2020

Agent replied · 12 June 2024

Thank you Andy. It was a pleasure to have helped you. All the best for the future.

5/5

Google

Mark has been a pleasure to work with selling our house during the interesting times of Covid. He has great local knowledge, sage advice and offers a really human approach and service during what can be a very stressful process. Will recommend him to anyone locally.PositiveResponsiveness, Quality, Professionalism, Value

Duncan · 24 August 2021

Agent replied · 12 June 2024

Thank you so much Duncan and Sarah. Its certainly been a journey but we got there, with a few laughs along the way as well.

5/5

Google

As Londoners, we were used to estate agents being pushy, pointy-shoed chancers, who cared about commissions rather than their customers. We were so impressed and surprised by Mark’s assistance throughout the buying process. Right from the first viewing, he was open and honest about the property, and supported us throughout the buying process with useful updates, guidance, and continual contact. He went above and beyond once we’d bought the property, but weren’t able to move in yet, by checking things like the heating in the house to ensure that the everything was working and the pipes didn’t freeze over Christmas. We would really recommend going through Collins Independent Estate Agents in Guildford: a wholly positive experience, and streets ahead of the bigger agencies we’ve dealt with in the past. Thank you, Mark!

Charles · 13 June 2023

Agent replied · 12 June 2024

Thank you Charles. I hope you’re settling in ok. That garden will be gorgeous in the spring. Best wishes, Mark

5/5

Google

Mark Collins Independent Estate Agent has been everything and more you could ask for when selling your property. He is totally committed in ensuring the whole process of selling a house as in our case, proceeds as smoothly at every stage as possible. This comes with his know-how of the industry and all the brilliant contacts he can provide as needed to make it a smooth and ultimately as swift as possible goal to completion. Mark anticipates and guides along the needed processes to help the client achieve a move with the least amount of stress within the individual circumstances. We cannot praise Mark enough for making our sale happen. Mark 's experience showed in finding and matching us up with the right buyer for a quick move.

Kevin · 13 June 2023

Agent replied · 12 June 2024

Thank you so much Birgitta. I’m so pleased we got the deal done with the right buyer. Best wishes, Mark

5/5

Google

Super service, from the start, selling the property to dealing with surveys and the solicitors, I would highly recommend Mark's company to anyone.

Roy · 14 January 2024

Agent replied · 12 June 2024

Thank you Roy, great to hear. All the best, Mark

5/5

Google

A big thank you to Mark for his services after a long Probate wait, his dedication and calmness helped me to keep my spirits up to ensure a smooth sale.

Christine · 18 July 2023

Agent replied · 12 June 2024

Thank you Christine. Best wishes, mark

5/5

Google

Mark is a fantastic estate agent. Very thorough, got us an excellent price and was really attentive to our needs. He is also a really nice guy! Would recommend and would definately use him again if we were either buying or selling in the area!PositiveResponsiveness, Quality, Professionalism

Jono · 13 June 2021

Agent replied · 12 June 2024

Thank you Jono. Best wishes for the future and I'm so pleased it all worked out.

5/5

Google

Mark was friendly and professional from the very outset and ensured that the whole buying experience was as smooth as possible. His responsiveness to calls and emails was hugely appreciated and we would recommend his services to anyonePositiveResponsiveness, Professionalism

Matt · 13 June 2022

Agent replied · 12 June 2024

Thank you Matt. I’m looking forward to seeing what you do to the house. I’m sure it’s going to be fantastic for you all. Best wishes, Mark

5/5

Google

Having Mark involved in my first house purchase promoted a calm experience and therefore a more enjoyable one. I found Mark to be friendly, approachable and committed as he often dealt with enquiries outside of ‘normal’ business operating hours. As it is probably likely with many purchases, the presence of COVID-19 presented challenges to our chain. Mark was quick to adapt and provide regular updates through his good communication skills. This helped to provide reassurance and therefore confidence in regards to buying a property which beforehand can often be seen as daunting. I would throughly recommend Mark and would be encouraged to use his as a selling agent should one be needed in the future. Thank you Mark.

David · 25 October 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Collins Independent Estate Agent's Google reviews

Questions about Collins Independent Estate Agent Guildford

How many reviews does Collins Independent Estate Agent Guildford have?

Collins Independent Estate Agent's Guildford office has 164 reviews across three platforms: 162 on Google, 1 on Yell, 1 on Trustpilot.

What is Collins Independent Estate Agent Guildford's rating?

Collins Independent Estate Agent Guildford is rated 5.0 out of 5 across all 164 reviews, and 5.0 out of 5 on Google from 162 reviews.

Has Collins Independent Estate Agent won any awards?

Yes. In The Trusted Agent 2026 awards: Collins Independent Estate Agent, Guildford won Gold.

Where is Collins Independent Estate Agent's Guildford office?

Collins Independent Estate Agent Guildford, Parallel House, 32 London Road, Guildford, GU1 2AB.

The Trusted Agent

Is this your office? Claim your page.