Collins Independent Estate Agent reviews

★★★★★ 5/5

Google

This is why you choose an Independent Estate Agency….the incredible personalised service! Mark was able to navigate a difficult sale with my parents house. My father was in poor health and wasn’t able to provide much assistance. To a large Estate Agent, he would have just been a number but with Mark, he was an elderly man that required great care and attention. Mark went beyond expectations so many times I can’t list them all but we are all incredibly grateful for the care and professionalism he provided to my family and me.

Mark · 15 November 2023

★★★★★ 5/5

Google

As novices in house-selling we certainly made the right choice in appointing Mark. We benefitted immensely from his outstanding personal service. Local knowledge, genuine interest, and attention to detail. Excellent marketing through use of Instagram and range of on-line resources. Our property was quickly available to view. Property went on the market at a tricky time ‘interest rate-wise’ but Mark’s intuition and expertise saw us OK. Quick to respond and communicate via WhatsApp, e-mail, phone or in person - always had time to talk through our thoughts or queries. And no need to worry if he was away as he has good back-up to assist him. Wealth of experience with good recommendations to local legal, financial and trades. With his calm and friendly manner and professional approach, he certainly succeeded in taking the stress out of the process for us. Very highly recommended.

Ian · 15 November 2023

★★★★★ 5/5

Google

We recently purchased a property with Collins Independent Estate Agents, and the process was extremely smooth. Mark is really helpful, great at keeping you in the loop and really goes the extra mile. When selling our next property there is no one else we would now chose after buying our house through Mark. Thank you!

Ella · 8 January 2025

★★★★★ 5/5

Google

Where do I begin...Before we signed any document or agreement, Mark met with us and we discussed, at length, our feelings and expectations about selling the house, and where he felt the market was. He was upfront, informed and honest from start to finish. His suggestions were always spot-on and always backed up with solid reasons. Once we had decided collaboratively on all the details, Mark thoughtfully planned a soft launch, putting our house 'out there' for his clients who were looking to buy. He organised the open house on a weekend when families would be in town (no easy feat around the end of term and easter holidays!) and much to our delight, he had a lot of interest before the house was officially listed. Because of his strategic thinking and careful planning, the open house was not needed: the first people who viewed the house made an offer that day. Mark's unique knowledge, understanding and feel for Guildford Town Centre is unmatched by any other estate agent. Mark offers a bespoke service from start to finish; he was attentive, responsive and incredibly organised throughout the entire process. There was no drama, no stress (unbelievably) and the entire experience was very straightforward. Through each step, I felt heard and listened to. I never felt like one of his clients, I felt like his ONLY client. I cannot thank Mark enough for such a positive experience. I would never, ever consider buying or selling a property without Mark Collins. Thank you, Mark, for making what can potentially be an emotionally gruelling experience, into something that was the complete opposite. Your expertise allowed me the peace of mind that is more often than not elusive for families who are buying or selling a home.

Kate · 18 July 2023

★★★★★ 5/5

Google

I cannot recommend Mark highly enough. We were looking for a house for close to two years and during this time we dealt with many agents, but Mark stood head and shoulders above the rest. We could not be happier with the service we received from Collins Estate Agents. He showed a genuine interest in our search and in us as a family, eventually finding us our perfect home which we are now living in! The bidding and buying process were second to none and the aftercare has been very helpful during the moving in process. 5 stars!

Adam · 18 July 2023

★★★★★ 5/5

Google

I am delighted to sincerely recommend Mark, who has been absolutely superb throughout the entire selling process. His personable and timely communication was key for me, together with ensuring that all parties were always aligned. Where minor complications arose, Mark was swiftly on the case and was able to broker a solution, which minimised any stress for me. I am obviously delighted that the asking price was also achieved, so thank you Mark for all your efforts and the first class quality of service. Best wishes!

Alan · 13 June 2023

★★★★★ 5/5

Google

We recently sold our property with Mark. He was diligent and reassuring with communications throughout, even when stress levels were high. The deal was a tricky one to get over the line in the end but he went over and above dealing with the agents and solicitors of the downwards chain to ensure we finally exchanged and completed in the nick of time. The other great thing about using Mark is that you’ll always deal with the same person, and he’s always up to speed, a big advantage over the bigger agents. Would highly recommend if you’re looking for someone to sell your house with in Guildford.

Cecilia · 13 June 2023

★★★★★ 5/5

Google

Mark was recommended by a friend who had recently sold their house through him, quickly and at well above the asking price. Having previously (and unsuccessfully) put our house on the market with chain estate agents, Mark was an absolute breath of fresh air. He provides absolutely solid advice and guidance whenever you need it- making you feel as if he's selling it with you, rather than for you. He works with you on the marketing, the process, the viewings, the survey, solicitors. Mark understands that the selling process also needs to work for you (i.e. children, dogs etc. having had to previously bend our lives to accommodate viewings). Mark guided us through what is the toughest market we have ever sold a property in. Having secured an excellent sale that unfortunately derailed because of fiscal events, he quickly found another purchaser and we completed effortlessly and quickly at the end of February. Mark doesn't only work with the sellers, but with the purchasers - showing empathy, understanding and expertise across the whole chain. I cannot recommend him highly enough - and do so regularly!

Harriet · 13 June 2023

★★★★★ 5/5

Google

The sale of my house was made much easier with the professionalism from Mark Collins. He kept me updated at every stage of the process and was always happy to take calls from me when I had any questions. He went above and beyond to sell my property. Thank you Mark!

Toni · 20 December 2024

★★★★★ 5/5

Google

Mark was an absolute pleasure to deal with whilst purchasing our first home. He is very personable and maintained a high level of professionalism throughout the process, dealing with queries in a timely manner and possessing excellent knowledge. I would highly recommend Mark for anyone looking to buy or sell their property in the Guildford area!

Alex · 24 August 2024

★★★★★ 5/5

Google

Thank you Mark Collins for selling our house! A really excellent, professional and efficient service from start to finish. Mark gets the job done- straight forward, no nonsense and always available to talk to. We highly recommend Collins Independent Estate Agents and can't thank you enough Mark! Harriet & Martin, Charlotteville.

Harriet · 8 November 2024

★★★★★ 5/5

Google

We bought our house from Mark nearly four years ago and were really happy to work with him again when it came time to sell. Mark is great - always available to chat, keeps you in the loop at every step, and genuinely cares about making the whole process as smooth as possible. We honestly couldn’t recommend him enough if you’re looking for a stress-free, personal experience!

Amelia · 1 June 2025

★★★★★ 5/5

Google

We recently bought a property through Collins and Mark was very helpful throughout and the whole process was very smooth and easy.

Len · 16 September 2025

★★★★★ 5/5

Google

Five Stars. And I would give more if I could. Mark is professional, knowledgeable and endlessly helpful and made the process of selling my house as painless as it could be. Queries were responded to immediately and offers of help were gratefully received, if not always taken up; the offer to help me clear my loft, for example, was above and beyond the call of duty. Thank you Mark, and your team.

Jan · 13 June 2023

★★★★★ 5/5

Google

We recently sold our house in Guildford to buy our 'lifetime' property just half a mile away. We knew that the process may take some time and would no doubt get emotional. As it turned out - from agreeing the sale to moving took over a year and had some complexity. We were so glad we chose to work with Mark. Too many people select estate agents based on the shiny brochures and exciting valuation meetings. All of that pales into insignificance later down the line when the house you have your heart set on suddenly becomes unachievable because of issues with your chain. Mark has been there, done it and got the T-shirt and is just the person you want to have on your side to help with one of the most important decisions of your life! Thanks Mark.PositiveResponsiveness, Quality, Professionalism

Andrew · 24 August 2022

★★★★★ 5/5

Google

Throughout the whole selling process, Mark and his associate Victoria have been absolutely all you would want in dealing with an estate agent who took a very personal interest in our negotiations. Communication between our buyer and ourselves was faultless, and whether it was by email, text or a phone call, Mark was quick to respond to any queries which arose. Ours was a protracted transaction due to complications further up the chain, and Mark regularly pursued other agents to enquire what was holding things up. He certainly earned his fee and we would have no hesitation in recommending Collins Independent Estate Agent to future sellers and buyers.PositiveResponsiveness, Quality, Professionalism, Value

John · 24 August 2022

★★★★★ 5/5

Google

Mark Collins went above and beyond in selling my uncles flat in Guildford which was left to me in probate. As I don’t live in the area i needed someone I could rely on to sell it for me. It took a very long time to sell what with Covid lockdowns and also being a sheltered living scheme but we got there in the end. Mark was always on the other end of the phone when I needed to talk to him, always had the time and more than anything I could trust him. (Which I think is the most important thing) Collins Independent Estate Agents is the agents I highly recommend in Guildford and if I had another property in the area I wouldn’t hesitate to use them again. Thank you so much for all the effort you put in. It was much appreciated! 🙏🏻PositiveResponsiveness, Quality, Professionalism, Value

JoJo · 13 June 2022

★★★★★ 5/5

Google

My wife and I just moved into a house that we bought in Guildford, where Mark acted as agent for the seller. We were very happy to work with Mark, and he enabled the completion to take place in line with our and the seller's time frames. Mark also provided a number of useful recommendations for surveyors and other contractors pre- and post-completion, and was very responsive to a few queries we had about the house after we completed. Thank you Mark!PositiveResponsiveness, Quality, Professionalism

Stefan · 13 June 2022

★★★★★ 5/5

Google

There is a reason why Mark at Collins Independent has such great Google reviews: he offers a personable yet professional service, which helped make our house purchase stress-free. Cannot recommend his services enough. Thanks Mark!

Alexandra · 16 March 2025

★★★★★ 5/5

Google

This was our first time buying and Mark made the process so easy and enjoyable. He was always reachable and keen to help, could not fault the customer service. Thank you, Mark.

Jamie · 27 March 2025

★★★★★ 5/5

Google

We had a great experience with Mark Collins buying our beautiful new home, from our first viewing with him to having our offer accepted, he kept us informed and was always happy and quick to answer any questions. I would definitely recommend Mark to my friends and family. Thank you, I love my house!!!

Tanya · 13 April 2024

★★★★★ 5/5

Google

We recently purchased a house in the local area with Collins acting as the selling agent. Mark and the team helped throughout the process to ensure things ran as smoothly as possible, we kept to the agreed timescales and he was always available for any questions we had, responding very quickly at all times. Mark was very helpful in providing a line of communication between us and the sellers, and also helped with our solicitors. Thank you.

Chris · 13 June 2022

★★★★★ 5/5

Google

Mark has been incredibly helpful throughout the entire process. Since the initial interest call then the three visits we made to the property, he was always on hand to answer questions we had about the property and the area. It was very obvious that Mark was very familiar with the property from the off, which was refreshing and if there were any questions he needed confirming with the vendor, they were answered really quickly. We would recommend Mark for anyone looking to buy or sell a house in Guildford.PositiveResponsiveness, Professionalism

Alex · 25 October 2021

★★★★★ 5/5

Google

We are glad we have decided to sell our house with Mark Collins. We have felt supported throughout the entire process. Mark is incredibly knowledgeable and every advice he gave us turn out to be the best one. To go through this process during this global pandemic has proven nerve wrecking and I am not sure if we had come out of it still sane if it wasn’t for Mark. I hope we don’t move again soon but if we do I am absolutely sure we would sign with Mark again.PositiveResponsiveness, Quality, Professionalism, Value

Just · 24 August 2021