Trusted Agent profile · Guildford

Cavender Estate Agent Guildford reviews

★★★★★ Excellent

665 reviews across 2 platforms

17-19 Epsom Road, Guildford, GU1 3JT

Cavender Estate Agent's office in Guildford, at 17-19 Epsom Road, is rated 4.7 out of 5 across 665 reviews on two platforms, including 657 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

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4.8 / 5

657

Reviews on Google

This office

Trustpilot logo

8

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Cavender Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Guildford office, from every platform, shown as written. First names only.

5/5

Google

Friendly and professional team, they've helped alleviate most of the stress involved with finding a new place. I originally wrote the above when my tenancy began. I'd like to reiterate my appreciation now that my tenancy has ended. All maintenance issues were resolved in a timely manner and all of my concerns were taken into consideration. I'd particularly like to thank Matt and Sarah Cavender for their assistance.

Georgios · 17 June 2021

Agent replied · 16 June 2024

We completely understand moving is stressful and try to help where we can to take some stress away. I am pleased we were able to on this occasion. Thank you for your 5* review

5/5

Google

We would highly recommend this estate agency. Charlie Bone helped us with the sale of our property and he was extremely professional and efficient. He always made himself available and communicated with us throughout the whole process. Thank you to Charlie and the team for making the sale a smooth transaction!

Emma · 17 June 2023

Agent replied · 16 June 2024

We were really pleased to read your 5* review and that Charlie has done a great job looking after the sale of your property.

5/5

Google

Lawrence has been a great help, very clear communication throughout! Thank you.

Aleksandra · 16 March 2026

1/5

Google

Hey there, my name is Aryan, and I booked a house with Cavenders along with three other friends a month ago. We went with the guarantor route because there was some problem with our referencing just for the 3 of us as we were waiting for our new contracts to come. Our guarantor, an area manager at Taco Bell, gave all the necessary details, but Rightmove asked him to share the details of his employer, which seemed a little ironic considering he is an employer himself. Cavenders gave us until 4 p.m. today to resolve this, so I called RightMove and spoke with a representative who said that all the checks had been completed and that my guarantor only needed to call them back for the final verification. We notified our guarantor, who followed through, and when he called RightMove again, the representative told him that everything was finished and that he didn't need to call. This was the second time I called RightMove to inform them of the situation, and Laura again told me that the verification was not finished. In just 20 minutes, we learned three different answers, and when my broker called, they informed her that ourguarantor didn't provide the details needed. Being an international student, I'm not taking legal action since I'm extremely enraged. Rightmove thinks it's a joke, and as a result, we lost this house and now have to seek for another one with only one month remaining before our contract for the current one expires.

Aryan · 27 July 2024

Agent replied · 26 August 2024

We are naturally disappointed by your review. We have a duty of care to our landlords to ensure tenants have the affordability to rent their property. Unfortunately, neither you as tenants nor your guarantors were able to prove you have the means to pay the rent. We have been working with you for a considerable period of time trying to reach a positive outcome, but unfortunately nothing you have provided supports your ability to pay the rent. We have to consider our landlords best interests pursuing a tenancy with tenants that do not have the affordability for the rent is not something we would ever recommend. We are disappointed that you have not understood our explanation as to why the tenancy cannot proceed without the minimum affordability criteria being reached. As you have not been able to supply the required information despite being given several weeks to do so, we have no choice but to seek new tenants in order to protect the landlords best interests.

5/5

Google

Matt and his team helped us through a sale with complex deed issues Throughout a stressful time when we were dealing with up to 6 sets of solicitors Matt was ever present and responded to all queries and needs in such a helpful effective and professional way. We would return to Matt again with no hesitation.

Fam · 19 November 2024

5/5

Google

Tom at Cavender in Guildford was really helpful with our property search and tried his best to find a house that would suit our family and get the best deal possible for us. Thank you!

Aislinn · 17 May 2024

Agent replied · 26 August 2024

Thank you for taking the time to share our experience of working with us. We are very pleased that it was a 5 star experience for you.

5/5

Google

Jamil was very useful in answering questions we had about the house and made the initial process as easy and fast as possible

Oscar · 28 November 2025

5/5

Google

Tom was super helpful in finding us a new place. It's been a very smooth experience through Cavenders because of Tom and the rest of the team.

Chris · 22 September 2024

Agent replied · 22 October 2024

Thank you for your kind words! We’re so glad Tom and the team could make your experience smooth and enjoyable. We're always here to help with any future needs!

5/5

Google

We were very happy with the service we got from Cavenders. Laurance understood what we need and helped us through the process. I will definitely recommend him and Cavenders for your search for a flat or a house. Thank you very much.

J · 29 October 2025

Agent replied · 16 April 2026

Thank you for taking the time to write us a review. It is greatly appreciated.

5/5

Google

Fantastic service provided by Aaron Dennett at Cavenders Estate Agents. He went that extra mile, nothing was too much and was always on hand to answer any of our questions. Very professional, knowledgeable and polite with a personal touch. Would not hesitate to recommend Aaron to family and friends.

Dan · 17 June 2023

Agent replied · 16 June 2024

Thank you for your 5* review and we hope to help your friends and family in future

5/5

Google

I just finished my flat purchase with the help of Bradley Jones at Cavender, and I am quite happy with the process. Bradley is professional, patient, and responsive - the conveyancing was done within three months thanks to his prompt communication betwee me and the seller (and our solicitors).

Benyi · 17 June 2023

Agent replied · 16 June 2024

Thank you for your review. We are delighted you felt our service deserves 5 stars

5/5

Google

I recently had the pleasure of working with Charlie Bone at Cavender in renting my flat. From start to finish, Charlie was professional and knowledgeable. He effectively marketed my property, screened potential tenants, and negotiated a tenancy agreement that met my needs. The entire process was seamless and stress-free.

Nassar · 17 June 2023

Agent replied · 16 June 2024

Thank you for your review. We are delighted that you received a 5* service from Charlie.

5/5

Google

Jameil was very helpful.

Monique · 16 July 2025

Agent replied · 16 April 2026

Dear Monique, Thank you for recognising Jamil’s assistance. We’re delighted he could support you so effectively. Warm regards, The Cavenders Team

5/5

Google

Emily was very helpful during my house hunt. She guided me very well and I would say she is very polite, kind and respectful person. I prefer Emily when I have doubts to clear or need any guidance.

Rajwinder · 17 February 2024

Agent replied · 16 June 2024

Thank you for taking the time to write such an excellent review. We are pleased that you are so happy with the service

5/5

Google

Marlena is so quick in her responses and actions everything with impressive haste and professionalism. She is a joy to liaise with on all property matters.

Annabel · 22 September 2024

Agent replied · 22 October 2024

Thank you for your lovely feedback! We're thrilled to hear that Marlena has been so responsive and professional. We agree, she’s fantastic! We're always here to assist with your property needs.

5/5

Google

Jamil was excellent. He helped us all through out the process.

Lovely · 16 April 2025

Agent replied · 16 April 2026

Dear Grace, Thank you for your kind words. We’re delighted that Jamil’s dedication shone … More

5/5

Google

I had a really positive outcome looking at a first house to rent with Tom! He thought very hard to make sure we had the out come we wanted. And was extremely helpful!

Jack · 17 May 2024

Agent replied · 26 August 2024

Thank you for taking the time to write a review. We are delighted to receive another 5 star review.

5/5

Google

We dealt with Emily Flack when looking at flats and she was very accomodating of our work schedules when organising viewings. Always quick to reply when we had questions.

Bryan · 27 July 2024

Agent replied · 26 August 2024

Thank you for your 5 star review

5/5

Google

I'm really pleased I chose David and the team at Cavenders to let out my property. David has been so friendly, helpful and responded to every question I've had promptly which is one of the most important things to me. I'd definitely recommend David and Cavenders to anyone - I did a lot of research and spoke to quite a few agents in Guildford and really feel I made the right choice.

Alice · 18 June 2018

Agent replied · 16 June 2024

Thank you Alice for your review. I am delighted you are pleased you chose us to look after your property. I am also pleased we managed to secure you a tenant quickly and we will ensure we manage your property effectively for the duration of the tenancy. I have passed your positive feedback to David who is really pleased his hard work has ensured we have another happy landlord.

5/5

Google

I was thoroughly well looked after by Emma yesterday who showed me around several properties to my specification in Guildford. She was friendly, helpful and followed up with me several times prior to all the appointments and also afterwards. Extremely helpful for my property search. Thanks Emma

Lynn · 17 June 2023

Agent replied · 16 June 2024

Thank you for your 5 star review. We work incredibly hard to provide a great service so it is very rewarding to receive such a great review

5/5

Google

Mr Luis is a professional Estate Agent and he is very helpful. He impressed me that he was willing to give me the key in person and he was very careful to take the video to show me how to get in the house though it was a holiday when I arrived in UK from Hong Kong.

K · 17 June 2022

Agent replied · 16 June 2024

Hello K Kpheung, thank you for such a positive and detailed review we really do appreciate it!!

4/5

Google

Staff have been helpful and understanding of my needs in my search for a property . Very good communication skills. Sue Edser has been dealing with my search and has been very helpful and professional. Thank you .

AAA · 18 January 2024

Agent replied · 16 June 2024

We are pleased that you have been happy with the service we have provided you. Please do let us know what we could have done to make this worthy of 5 stars

5/5

Google

I wish there were more stars to give to show how 'outstanding' Cavenders have been in the marketing and sale of our property. The professional care, concern, consideration and effectiveness of the Guildford team, is seamlessly impressive from every single person involved. Rest assured you are in safe and expert hands particularly with Aaron Dennett our senior negotiator. Highly engaged on our behalf his calm, unflappable approach has been faultless, honest, fair, and respectful to all concerned. Without a doubt he will lead from the front and have your back. Aaron you're destined to run your own branch one day and we will be first through the door! Thanks for everything!

Honey · 17 May 2024

Agent replied · 26 August 2024

What a great review, thank you. It seems everything we strive to achieve has been experienced by you. Thank you for taking the time to share our experience of working with us.

5/5

Google

Tom’s commitment and support in helping to secure the property cannot be overstated. He has gone over and above anything I have experienced before. He has come in on his days off to get things sorted. He has kept in regular contact to ensure we knew what was going on at every step of the process. We could not have asked for a better agent to help us with our search. Also worth of acknowledgment is Aaron who spoke to the landlord whilst we waited to see if we had a deal Thank you both

Neil · 17 May 2024

Agent replied · 26 August 2024

It is great to read Tom & Aaron have provided a great service to you. Thank you for taking the time to write a review

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Cavender Estate Agent's Google reviews

Questions about Cavender Estate Agent Guildford

How many reviews does Cavender Estate Agent Guildford have?

Cavender Estate Agent's Guildford office has 665 reviews across two platforms: 657 on Google, 8 on Trustpilot.

What is Cavender Estate Agent Guildford's rating?

Cavender Estate Agent Guildford is rated 4.7 out of 5 across all 665 reviews, and 4.8 out of 5 on Google from 657 reviews.

Has Cavender Estate Agent won any awards?

Yes. In The Trusted Agent 2026 awards: Cavender Estate Agent, Guildford won Platinum.

Where is Cavender Estate Agent's Guildford office?

Cavender Estate Agent Guildford, 17-19 Epsom Road, Guildford, GU1 3JT.

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