Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDamp moldy property that needs completely overhauling from black mold on the walls of all bedrooms and hallwalls leaking ceiling removal or fire doors on kitchen central heating not turning on rusty leaking radiators broken bedroom furniture no fire alarms live cables hanging and last tenants rubbish left in front and back garden absolutely disgusting accommodation rented to young students ps and wrong read meters reading given to them photos added
Barry · 25 August 2024
Agent replied · 30 August 2024
Thank you for taking the time to review our services. We are naturally disappointed to have received a 1 star review of our services. I believe you are in communication with our Property Management department to resolve this matter. Regards Bourne Estate Agents.
★★★★★ 5/5
GoogleI recently had the pleasure of working with Alex Bulpitt and I couldn't be more satisfied with the experience. From the initial consultation to the final transaction, their professionalism and dedication were outstanding.
They were extremely knowledgeable about the local property market and offered valuable insights that helped guide my decisions. Whether it was answering questions, organising viewings, or negotiating the best deal, they were always prompt and efficient.
Rebecca · 14 September 2024
Agent replied · 17 September 2024
Thank you for sharing your experience with Alex and the team. We can pride in helping people move and pleased you have had a positive interaction with us. Regards Bourne Estate Agents.
★★★★★ 5/5
GoogleDealing with Jessica has been a pleasure since the beginning, making the whole moving experience stress free...Any queries have been answered and dealt with immediately! She is a credit to the company! I would definitely recommend Bourne to anyone!
Manuela · 16 September 2023
Agent replied · 21 November 2024
Thank you very much for your time for writing your review. We are pleased that you have had a positive experience with us. We hope you enjoy your new home. Regards Bourne Estate Agents.
★★★★★ 5/5
GoogleVery easy to communicate and responsive of the issues raised. Kathryne and Georgie who we mostly communicated with were very friendly and helpful.
Sandy · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
TrustpilotExcellent and professional dealings…
Excellent and professional dealings with promt service, a pleasure to deal with.
RCT · 8 May 2026
Agent replied · 4 June 2026
Thank you so much for your 5-star review! We’re delighted you had such a positive experience with us. If there’s ever anything more we can do, we’d be happy to help.
★★★★★ 5/5
GoogleKris Gauson was extremely helpful and communicative through the whole process and it made for a seamless transaction. Thanks Kris!
Rhys · 6 September 2024
Agent replied · 13 September 2024
What great feedback, thank you for your review on our services. We are pleased that the process was seamless for you and we hope you enjoy your new home. Regards Bourne Estate Agents.
★★★★★ 5/5
FacebookIt was an absolute pleasure to work with Bourne Estate Agents. They very kindly and generously sponsored the William Cobbett Christmas Fair which went a great way to achieving a record breaking fundraising event. Chris was just brilliant to work with. Easy to get hold of and quick to respond to any queries I had. We are very much looking forward to building on our community relationship for our next big school fundraising events. Thank you Bourne Estate Agents!!
Vicky · 30 November 2022
★★★★★ 5/5
GoogleCaitlin has been extremely helpful throughout every step of searching for and managing our tenancy. She responded quickly and politely to all queries and helped us to find a great student house. I would definitely recommend her services to others and use Bourne again when searching for another student property.PositiveResponsiveness, Professionalism
A · 13 June 2022
Agent replied · 12 June 2024
Thank you very much for your great feedback on our colleague Caitlin. I am pleased that you were happy with the level of service received from Caitlin. We would be very grateful if you could pass on your recommendation to any friends looking to move within our areas.
★★★★★ 5/5
GoogleQuick and helpful, Kathryne was great with responses and finding out any information we required asap, as well as getting us an earlier move in date.
Neel · 13 May 2024
Agent replied · 12 June 2024
Thank you very much for your five star review on our services and colleague Kathryne, we do appreciate it. We hope you enjoy your new home. Regards Bourne.
★★★★★ 5/5
GoogleKathryne has been a great help with us moving recently; helped with any queries I had and made the whole process pretty seamless.
David · 18 June 2024
Agent replied · 19 June 2024
Thank you for your review David. We are pleased to hear that your experience has been a positive one when securing your new rental. Kathryne strives to provide the best possible customer experience possible. We hope you enjoy your new home. Regards Bourne Estate Agents.
★★★★★ 5/5
GoogleMany thanks to the team at Bourne for a thoroughly professional
job during an incredibly challenging and stressful couple of months. I have now used Bourne on my previous two house moves and would certainly use again for a third house move in Guildford. The reliability along with the consistent, open communication channels from all members of the team took the majority of the workload off my hands. I'd especially like to thank Tom and Jim for their efforts as well as the wider team, great effort lads, very much appreciated. Cheers, LeePositiveResponsiveness, Quality, Professionalism, Value
Lee · 30 June 2022
★★★★★ 5/5
TrustpilotSmooth and easy the whole way through
Smooth and easy the whole way through. Great communication and Charlotte was wonderful from start to finish, would definitely recommend Bourne estate agents.
Sueann · 6 August 2025
★★★★★ 5/5
GoogleJacques Smit is the person you want to be dealing with in regards to any issues, after 6 months of trying to get something sorted in my flat it was finally done within a week after speaking to Jacques.
Very nice and friendly, glad he came to bourne.
Saher · 13 June 2022
Agent replied · 12 June 2024
Thank you very much for your kind words in your Google Review. Recruitment is a key part to improving our service to landlords and tenants and I am pleased to see that this has been proven in your fantastic review. We hope you continue to enjoy your rental property for the upcoming months and years.
Many Thanks
Bourne Estate Agents.
★★★★★ 1/5
TrustpilotHighfield house of horror
We strongly urge anyone considering renting or buying Highfield House in Lasham to proceed with extreme caution.
Catherine · 25 February 2026
Agent replied · 4 June 2026
We note your second review on Trustpilot from the tenancy ending August last year.
We are sorry to hear that you feel dissatisfied with aspects of the property. As a managing agent, our role is to act on the landlord’s instructions and to facilitate communication, report maintenance issues, and coordinate contractors where authorised. Ultimately, however, decisions regarding upgrades, replacements and longer-term improvements remain the responsibility of the property owner.
We always encourage prospective tenants and buyers to view properties thoroughly and ask any questions prior to discussing any offers, and we remain committed to providing transparent and professional service in every tenancy we manage.
★★★★★ 5/5
GoogleBourne Guildford branch team were very professional and understanding, especially David who has been of great help since he took over my process and ensured the completion happened close to my deadline. Thanks for all the help.
Georgi · 13 June 2023
Agent replied · 12 June 2024
Hi Georgi
It was fantastic to be able to hand you the keys to your stunning new home, we hope you enjoy living there for many years to come.
Many thanks for your feedback
best regards
David
★★★★★ 5/5
GoogleWe used Bourne Estate Agents for a student tenancy and were very pleased with how smooth the whole process was. Jess Rathbone was very friendly and helpful in keeping us up to date with the progress of our tenancy and answered our many queries.PositiveResponsiveness, Professionalism
Anna · 27 June 2022
Agent replied · 26 June 2024
Thank you very much for the great google review. Jessica often gets great feedback from tenants and landlords alike. We really appreciate your time in writing the review. We hope you enjoy your tenancy and good luck with your studies.
★★★★★ 5/5
GoogleWe had a fantastic experience working with Hannah in finding our flat. She was professional, attentive, and went above and beyond to ensure everything ran smoothly. Her communication was clear and prompt, and she made the whole process stress free. Highly recommend her services to anyone looking a reliable and friendly property agent!
Sheena · 17 January 2025
Agent replied · 20 January 2025
Thank you for taking the time to review our service and colleague Hannah. We appreciate your kind words on our service and hope you enjoy your new rental property. Regards Bourne Estate Agents.
★★★★★ 5/5
TrustpilotQuick heads up regarding the sale of…
Quick heads up regarding the sale of our house in November. Great experience dealing with Ayisha on sales and Sarah , property manager.
Mr · 12 December 2025
Agent replied · 25 December 2025
Thank you for taking the time to leave a 5-star review, Mr Brown. We’re delighted to hear that you were pleased with our service. Please let us know if we can assist with anything further.
★★★★★ 5/5
TrustpilotAnabelle has been nothing but amazing
Anabelle has been nothing but amazing, she has gone above and beyond for me today with Constant emails about potential properties and she's really listened to me and my circumstances, if I could give 10 stars I would, she has been amazing, I could not have gotten through to a better person today.
James · 29 April 2024
★★★★★ 5/5
GoogleKathryne is a saint! Incredibly helpful, responds quickly. Overall 10/5 stars
Jolo · 11 October 2024
Agent replied · 14 October 2024
Thank you very much for taking the time to write the above review. Kathryne prides herself on quick and transparent communication and we are pleased we were able to help you. We hope you enjoy your new home. Regards Bourne Estate Agents.
★★★★★ 5/5
GoogleExcellent service, friendly, efficient, and knowledgeable. Made the whole process easy and stress-free. Would definitely recommend.
Anna · 21 January 2026
Agent replied · 16 April 2026
Thank you for your 5-star review, Anna! If there’s anything else we can do for you, please let us know.
★★★★★ 5/5
TrustpilotQuality review and I’m an agent
Firstly I would like to thank you and your team for the fantastic service that we have received from both of you. From registration to viewing the whole process has been faultless. You and your team have been knowledgeable, enthusiastic, engaging and extremely well prepared for anything we could possibly ask. Coming from a current estate agent I can honestly say it’s the best service I have received from any agent I have been using since last year.
Dave · 24 March 2025
★★★★★ 1/5
GoogleHighly incompetent or just plain crooks! Without request or authorisation from the tenant, they change the date of leaving the property on a section 21 eviction notice, making it invalid. (different to the date on the tenancy agreement) Then, charge the tenant for the extra dates. At first I thought it was a genuine mistake but because they won’t rectify it, I now believe they are intentionally trying to get more money out of me. I was out of the property in the correct date, and I’m waiting to receive my deposit. The landlord has also written a reference with the correct date on it and they still won’t back down.
Elvia · 13 June 2023
Agent replied · 12 June 2024
Thank you for the review. I am sorry that you feel your experience has not been a positive one with Bourne Estate Agents. I believe you are in direction communication with the landlord surrounding your security deposit. We will continue to work with you and the landlord to try and resolve this situation. If you need to discuss this further please contact David @ Bourne Estate Agents on 01483 458 338.
★★★★★ 5/5
GoogleI would like to say, out of all the estate agencies I have used in the past, this one is far by the best.
Shout out to Maddie.
Maddie has been extremely helpful and has been able to make our application to the my new home, as easy as anyone could make it.
I know I can be demanding and ask a lot of question, however Maddie has been able to help me with every single query without hesitation.
When I missed a few documents, in our referencing application, Maddie was on the ball to make sure this error was corrected.
Maddie has been a great person to deal with, the whole process has been clear from the start.PositiveResponsiveness, Quality, Professionalism
Ivo · 28 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
