Bourne Estate Agents Guildford reviews

★★★★★ 5/5

Google

Having been let down by a previous letting agent, I decided to give Bourne a try and I'm so pleased I did. Maddie has been an absolute star in handling my application from start to finish. There were a few difficulties along the way (not to mention a very short time frame) but she went the extra mile to overcome these and managed to negotiate a deal that suited both myself and the landlord. Maddie's professionalism, friendly approach and communication throughout has been a pleasure to do business with. Look no further than Bourne Estate Agents.PositiveResponsiveness, Professionalism

Jez · 25 June 2021

★★★★★ 5/5

Google

Thanks Amy for all the support. It’s was truly awesome and professional . And Amy helped through the process with proper follow ups . Thanks Amy and Team

Jayakumar · 16 September 2023

★★★★★ 5/5

Facebook

Rebecca from Bourne has been absolutely amazing! Our move dragged on longer than expected due to an issue with the chain but Rebecca managed to get everything back on track keeping calm and professional. While moving home it is so important to find a great estate agent snd Rebecca is exactly that. Professional, friendly and most importantly good communication. Thank you Rebecca, because of you me and my family can start a new chapter in our lovely new home.

Chris · 28 August 2021

★★★★★ 4/5

Trustpilot

Very Committed to selling your House

Bourne were very professional and committed to selling the house and did not stop until it finally sold. For that i am very grateful. The only reason i cannot give 5 stars is once the house sold there were complications with the rest of the chain. They went very quiet at this point despite giving the Spiel at the start of the process they understand the stress of moving and are with you every step of the way. They left it up to the new house sellers EA to deal with all the chain problems.

Leighton · 4 February 2025

★★★★★ 5/5

Google

We recently sold our property through Bourne Estate Agents in Guildford. They offer a very friendly, professional and reasonably priced service. We were always able to contact them and have any queries answered promptly. Ross, who came out for the valuation, knows the area and his job well and offers sound advice. He did not try to pressure us into reducing the price of our property, which appears to be the Modus Operandi of some Estate Agents. He worked with us to achieve the best price. Ross was very ethical and professional in his approach, always giving due consideration to the best interests of his clients. Tom, who arranged the viewings did a great job. He arranged viewings and communicated well with us, providing feedback. Sophie, Suzie and Sarah, who showed prospective buyers around were pleasant, friendly and conducted themselves well in difficult circumstances due to Covid restrictions. Karen, at the office responsible for the administration, ensured everything went smoothly. We would particularly like to thank Jim, who looked after the chain after the sale had been agreed. This is an area of considerable importance, as without careful monitoring and handling of things, a house sale can fall through. Due to the incompetence of other estate Agents, and some solicitors, Jim had to undertake work that others (not Bourne’s) should have done. We do believe that without his sustained interventions, our House Sale would not have happened. He calmly, and in a friendly and professional manner, communicated with other Estate agents and Solicitors to get things moving in the right direction and achieve the desired results of Exchange and Completion. Thank you Bourne Estate Agents in Guildford for helping us to sell our house.

Irfan · 13 June 2021

★★★★★ 5/5

Google

We have just completed the sale of our house, and purchase of our next home. Ross at Bourne's came to see our house and proposed a pricing strategy for its sale which worked very well. We had about 20 viewings by potential buyers, most of whom seemed to be sensible and realistic prospects. Our house was on the market for a couple of months (late summer 2020) by which time we had a buyer at a price we were happy with. We were impressed by the knowledge and experience that Ross brought to the sale process, and the depth of his understanding of our market segment and locality. Once the sale was agreed, Tom and Jim kept the process moving through to exchange of contacts and completion two days ago. In summary we are happy with everything that Bourne's did for us, and would not hesitate to recommend them to others.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 13 June 2021

★★★★★ 5/5

Google

Ross came to value my mum’s house after her death. He was professional, friendly and thoughtfully enthusiastic, making what could have been a really difficult experience totally easy. We immediately felt we could trust him. The marketing and sale of the property ran incredibly smoothly and I always felt informed and able to ask any questions, no matter how silly they might seem. Jim was extremely responsive, efficient and a delight to deal with. All in all, we had an great experience and fabulous care and service from Bourne and are very grateful to the whole team. I wouldn’t hesitate to recommend the company.PositiveResponsiveness, Quality, Professionalism, Value

Katie · 13 June 2021

★★★★★ 5/5

Google

Sold my flat with Bourne in February 2021 and am so glad I chose them. From the very beginning when I had my flat valued I felt much more comfortable talking to Ross than people from other agencies. He was genuinely interested to hear my views on the flats value and offered some good insights into market trends and strategies, and Bourne had a sale agreed on my flat for a great price within four days of it going on the market. The negotiations were with Jim and, again, I was incredibly impressed. He was very friendly and helpful throughout the process, and importantly he was very communicative. He worked hard to chase solicitors/the buyer when necessary, would always keep me informed of latest updates, and was great at giving his professional opinion on matters that arose. Selling/buying property can be such a stressful experience, but I’m very glad the team at Bourne were on my side, I really couldn’t fault them. And their fees were very reasonable. I will definitely be using Bourne’s services again, they clearly know how to train people to act in the best interest of their clients. Thanks Jim, Tom, Ross, and team for all your hard work!

Oliver · 13 June 2021

★★★★★ 5/5

Google

David was very easy to get on with and very positive and proactive with everything from start to completion. Helpful, friendly, polite, professional and 100% genuine. Excellent service. Many thanks David

Karen · 13 June 2023

★★★★★ 5/5

Google

Kathryne was fantastic and a huge help for us! 100% recommend going there if you're looking for a place!

Tom · 14 March 2024

★★★★★ 1/5

Google

I moved out in September 2024 with my friend and to this day, I have not received my deposit refund. We already reached an agreement on the deductions, but they simply ignore my emails and refuse to process the refund. This is completely unprofessional and unacceptable.

YOYO · 31 January 2025

★★★★★ 1/5

Trustpilot

Keep well away

Awful company that should be avoided whatever you do. In fact, I'm certain their conduct isn't law abiding and is at best highly questionable and unethical. They exploit tenants, lie, and harass tenants all because "they work for the landlord not the tenant". Then continue to treat grown adults like inconvenient cash cows that they are most ready to belittle, degrade and harass, even though the rent was always paid early and we were great tenants who kept the place very well. Not worth the mistreatment and having to constantly remind them that they are dealing with grown adults not children. Truly, avoid at all costs.

Janet · 2 January 2025

★★★★★ 5/5

Google

Used Bourne to purchase a property in 2015 and again to sell in 2021. Hard working and communicative which meant I always had peace of mind I was in good hands. Predominantly dealt with Tom, David, Ross and Jimmy.PositiveProfessionalism

Luke · 13 June 2022

★★★★★ 5/5

Google

Jessica is very friendly and helpful, and she always endeavors to resolve any issues as quickly and efficiently as possible Thank you

Susie · 20 November 2023

★★★★★ 5/5

Trustpilot

They were excellent

They were excellent. They helped me with my purchase and was always very helpful and great communication.

Adam · 4 December 2025

★★★★★ 5/5

Google

I was really really happy with the service I got from Bourne and would recommend them to anyone, they replied to my emails promptly and were always helpful and friendly both via email and in person, I did my viewing with Caitlin who was lovely and also honest and knowledgeable about the building I was moving into. They were also quite flexible as I couldn't move in straight away and the landlord agreed to push back the move in date. The whole process was really easy and painless, my only moment of stress with them wasn't really their fault, as my landlord was on holiday way past my move in date and their reference check company would only accept the reference from her even though it's technically co-managed by her and another person but since I didn't name the other person on my original application as I didn't realize she'd be on holiday, that provided a small headache until she thankfully replied from her holiday. Caitlin was also really sympathetic and proposed a few solutions in case my landlord didn't reply in time, so they went beyond what they needed to to facilitate my kind of unique situation and otherwise the moving in was straightforward, the inventory was a true representation of the flat and I felt like Bourne were always there if I had any questions or needed anything. I'm really happy with my new home and it's all thanks to Bourne :)

Oona · 13 June 2020

★★★★★ 5/5

Google

Had a run of viewings with Chris and he was so helpful and nice. Gave us all the answers to questions that we had about the house and the local area. So lovely to have an agent that knows what they’re talking about and is enthusiastic and passionate about everything!!!

George · 26 October 2024

★★★★★ 5/5

Trustpilot

Professional and efficient in selling house

Having contacted a number of estate agents I was impressed by the approach recommended by Bourne and the information provided to support their recommendation. They managed the process of getting the house on the market in a timely way and soon were handling a number of viewings. It was not long before an offer was made and together we were able to agree a fair price in line with their initial guidance. I recommend them and I would use them again.

Graeme · 29 October 2024

★★★★★ 5/5

Google

Had a great & smooth experience with Bourne. Kathryne was super helpful and made the move easy for me and my family. Thank you

Daniel · 13 June 2023

★★★★★ 5/5

Google

Jacques has been super helpful getting our new appliance sorted rapidly and on a day that suits us around a busy family life. Really appreciate the regular updates and positive, polite messages. Thank you

Kat · 13 June 2022

★★★★★ 5/5

Facebook

Bourne have been amazing. In particular Gemma Miller. She has been absolutely amazing and I’m certain we would have lost our sale and house if it wasn’t for her personally chasing and escalating matters. She knows the industry very well, an expert who you want in your corner. She will go the extra mile for her clients. I can’t thank Gemma and Bourne enough. Hands down best agent in Alton. Highly recommend.

Jennifer · 25 June 2021

★★★★★ 5/5

Trustpilot

They are so helping and always check in…

They are so helping and always check in until everything is okay. I highly recommend

Kish · 7 November 2025

★★★★★ 5/5

Google

We chose to sell our Guildford house with Bourne, Tom and Jim were really friendly, professional and helpful. I would highly recommend them and will use them again if we decide to sell.

Gemma · 13 June 2022

★★★★★ 5/5

Trustpilot

I have had a fantastic experience with…

I have had a fantastic experience with Micheal he has been informative and responsive.

Mikesh · 9 November 2025